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changing primary email address

In attempts to continue reading New York Times, I have faced a problem of not being able to change the primary email which has changed to be heikki.j.lyytinen@gmail.com … (read more)

In attempts to continue reading New York Times, I have faced a problem of not being able to change the primary email which has changed to be heikki.j.lyytinen@gmail.com (instead of having the end as jyu.fi)

Asked by Heikki Lyytinen 5 days ago

Last reply by Mark 2 days ago

Firefox Duplicates

When opening Firefox, Duplicates open but are unseen. I may have 2 tabs open but my task manager tells me there are 14, sometimes 31. What can I do to stop or get rid of … (read more)

When opening Firefox, Duplicates open but are unseen. I may have 2 tabs open but my task manager tells me there are 14, sometimes 31. What can I do to stop or get rid of the duplicates pages. if I can't I will have to remove Firefox.

Asked by PrincessChris 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

I am new to silver sneakers. I’m told that I am now a member but there is nowhere to create a password. The app will not send me a reset password email

I’ve repeatedly tried to ask via email for a password reset since I don’t have a password Further more while the ai phone bot says I’m in the records when I try to estab… (read more)

I’ve repeatedly tried to ask via email for a password reset since I don’t have a password Further more while the ai phone bot says I’m in the records when I try to establish eligibility I am denied. Please help me get out of this endless loop Peter Jessen. [edited email]. 03/22/1955. ID [edited]

Asked by Pfjessen 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Cannot change my email address

I cannot change my email address to my new email address. When I try to follow the primary email change procedure, after entering my new address, I receive a message: "t… (read more)

I cannot change my email address to my new email address.

When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."

My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com

I no longer have access to my old email address [edited] @aol.com which changed years ago.

I have never had any identity confusion with my current gmail address, [edited] @gmail.com

This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation?

Thank you.

David Durand cell [edited phone# and email from public community support forum]

Asked by davedurand 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

My laptop is a windows 11 and it looks like I got windows 10, I used a password I had from my old computer.

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text … (read more)

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text

Asked by priaulxdavid781 1 month ago

Last reply by James 1 month ago

Lost My Data Please Help

Hi I installed a new Windows but forgot my Firefox password. Please help me get my information back. I had multiple passwords and a long history in my account. I have bee… (read more)

Hi I installed a new Windows but forgot my Firefox password. Please help me get my information back. I had multiple passwords and a long history in my account. I have been using Firefox for years. I can authenticate however you want. Please I need my information.

Asked by Ali 1 month ago

Last reply by markwarner22 1 month ago

How can I delete places.sqlite? Privacy concern.

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiou… (read more)

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiously collects such personal info. Why record every site I visit, date-timestamps, frequency, etc.?

moz_historyvisits_dateindex ON moz_historyvisits (visit_date) moz_places_lastvisitdateindex

As test, I changed the name to places-sqlite.old to see if FF will create a new one It didn't make a new table; re-created the old one.

I need to update FF because of the expired certificates, but would like to clear these out first. Similarly, can I get rid of the icon database? My bookmarks are backed up as JSON and HTML files. I just wished they didn't contain extraneous info

Asked by plew29881 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Question about picture in picture mode

I loved the picture-in-picture mode. However, when I closed the picture in picture mode, the video automatically stopped. Is there any ways where the video still plays ev… (read more)

I loved the picture-in-picture mode. However, when I closed the picture in picture mode, the video automatically stopped. Is there any ways where the video still plays even after I closed the picture in picture mode?

Asked by Lox 2 months ago

Last reply by markwarner22 2 months ago

Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (read more)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Latest update always asking for PW

What the heck is going on? Update 136.0.1 I wants me to log in with the primary PW EVERY time I open it. Every time. I don't need that, and don't need the PW. Is t… (read more)

What the heck is going on? Update 136.0.1

I wants me to log in with the primary PW EVERY time I open it. Every time. I don't need that, and don't need the PW.

Is there a way to turn that off? It's a royal pain.

Asked by finepoint 2 months ago

Last reply by TyDraniu 2 months ago

Account having problem

I just made this account today with the password saved to Firefox password but it keep saying I got it wrong please help if not it's okay it's new I can make another one … (read more)

I just made this account today with the password saved to Firefox password but it keep saying I got it wrong please help if not it's okay it's new I can make another one

Asked by Ramz666 2 months ago

Last reply by markwarner22 2 months ago