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Since update to 76.0.1, Firefox crashes right after starting. Even safe mode does not help ...

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funk… (read more)

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funktioniert nicht mehr. Ein Problem hat die richige Ausführug dieses Programms verhindert. Schließen Sie das Programm" Please help!!!

Asked by webersebastian 1 week ago

Last reply by Tom 1 week ago

Can't sign in for firefox send

In order to send files greater than 1 GB I have to sign in in firefox send, but it fales. At first firefox send wants my email dress, ok. Then my password - if it is not … (read more)

In order to send files greater than 1 GB I have to sign in in firefox send, but it fales. At first firefox send wants my email dress, ok. Then my password - if it is not correct I get a red pop up message and can correct it. But then I get the message "an error has occured" (see image). In my emails I find the message from Firefox Account to go to my account.

Asked by schmischue 3 weeks ago

Last reply by Tezbee 2 weeks ago

I have version 75 and I get this error message: he page isn’t redirecting properly An error occurred during a connection to smile.amazon.com. This problem

I go to Amazon.com. --> Orders and Returns --> Digital orders -->I find a digital order with a payment problem, and click on "View Order Details." When I do, th… (read more)

I go to Amazon.com. --> Orders and Returns --> Digital orders -->I find a digital order with a payment problem, and click on "View Order Details." When I do, the text below appears. How can fix it so this doesn't happen? Thank you for your time.

The page isn’t redirecting properly

An error occurred during a connection to smile.amazon.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Asked by talltalestogo 3 weeks ago

Last reply by Wesley Branton 2 weeks ago

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (read more)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

Asked by zissesrealestate 3 weeks ago

Last reply by FredMcD 3 weeks ago

Anomalous image handling which only occurs with Firefox

I am a member of Quizzclub and regularly take part in on line quizzes. Lately I have noticed that the pictures which are part of the quiz, crop in such a way as to obscur… (read more)

I am a member of Quizzclub and regularly take part in on line quizzes. Lately I have noticed that the pictures which are part of the quiz, crop in such a way as to obscure the first answer option. In the attached picture you can see only two options, Switzerland and France but underneath the picture caption there is an answer option 'Germany'. This does not happen in other browsers (Safari and Chrome) only in Firefox.

The URL of the pictured page is https://quizzclub.com/quizzes/can-you-match-the-cheese-to-its-country-of-origin/

Can you please look at why this is happening as it spoils my quiz experience.

Asked by RTS48UK 3 weeks ago

Last reply by FredMcD 3 weeks ago

Trojan was downloaded from Mozilla/Firefox Update 04/06/2020

My security software has quarantined a Trojan from an update. Temp\mozilla-temp-files\mozilla-temp-41 is infected with Trojan.Ciusky.Gen.13. The threat has been successfu… (read more)

My security software has quarantined a Trojan from an update. Temp\mozilla-temp-files\mozilla-temp-41 is infected with Trojan.Ciusky.Gen.13. The threat has been successfully blocked.

Asked by fkd001 3 weeks ago

Last reply by Andrew 3 weeks ago

Firefox crashes all the time

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I follo… (read more)

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I followed your instructions that I found online about crashing to go to the Menu & Help & About Firefox. It crashed when I clicked on About Firefox. I have the updated version & I have uninstalled & reinstalled numerous times, but nothing fixes the crashing problem. I am going to have change my default browser unless there is a solution to this problem. Please contact me & advise me how to fix this. It is very frustration. Thank you.

           Jonathan Rose

Asked by jonathan.rose 6 months ago

Last reply by cor-el 1 month ago

AMozilla folders in my AppData/Roaming profiles - legit or malware?

There is a folder called 'Amozilla' containing a folder called 'AFirefox' under Users/_____/AppData/Roaming, in addition to the regular Mozilla folder. The Amozilla files… (read more)

There is a folder called 'Amozilla' containing a folder called 'AFirefox' under Users/_____/AppData/Roaming, in addition to the regular Mozilla folder. The Amozilla files are all from 2018 - no recent use. Are these legitimate? Safe to delete?

The regular Mozilla folder contains two Firefox profile folders: one with recent files, the other all from 2018. Safe to delete the defunct profile folder? (I am the only user of this computer.)

Thanks.

Asked by jell 4 months ago

Last reply by IanBJones 1 month ago

Why won't Firefox play videos at foxnews.com?

Chrome can play them. Edge can play them. Why can't Firefox play videos at foxnews.com? I switched to Edge over a year ago, and just tried again, and Firefox still doe… (read more)

Chrome can play them. Edge can play them. Why can't Firefox play videos at foxnews.com? I switched to Edge over a year ago, and just tried again, and Firefox still does not play videos at foxnews.com.

Asked by zbernie123 1 month ago

Last reply by cor-el 1 month ago

change email address

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (read more)

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?

Asked by nichunter245 2 months ago

Last reply by cor-el 1 month ago

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (read more)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Asked by elnoichi 2 months ago

Last reply by cor-el 2 months ago

How much better would the Mozilla Recovery Answer Page be if it included this?

The Mozilla Answer page: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders, provides some pretty … (read more)

The Mozilla Answer page: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders, provides some pretty good information about which files to recover, but, doesn't include the general population's need to recover their last sessions, so a mention on this same page would be extremely helpful. Next, I found the places.sqlite file will update automatically without shutting down Firefox (most likely when the computer is put to sleep and then awakened). A warning about this little known file updating would be helpful to those who learned about their lost history, but choose to wait until later, like recovering it prior to shutting down, but they will have lost the opportunity when the places.sqlite file self updates itself automatically (who knows exactly when or why) I'd like to see this important information placed your answer on this same (above) troubleshooting page, because when I loose history caused by a proper shut down, I'll need to your page infor to remind me what to be cautious about. And I don't believe you have created a back up file to places.sqlite to which I can recover and rename yet, because I believe the closest name to it has very little memory in it, but I could be wrong.

Asked by cvmenn 2 months ago

Last reply by cor-el 2 months ago

I am not sure why is the Firfox only browser which do not show burmese font correcty ?

I have tried myself to create a website with some burmese font. But found a lot of burmese sites are embeded the font but still Firefox is the only one browser which cann… (read more)

I have tried myself to create a website with some burmese font. But found a lot of burmese sites are embeded the font but still Firefox is the only one browser which cannot show correctly. I like to know why and is there any way to solve this ? Now on mac NOTO SAN is include and we do not need to install any of burmese font but still Firefox is expection. Seems like Firefox is leaving burmese people. I mean we have other browsers like chrome and safari but Firefox used to be the one and only application for us.

Asked by mrzay 2 months ago

Last reply by cor-el 2 months ago

Upgraded FF to 73.0.1 and it broke https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new… (read more)

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new Dell Inspiron 3670 with FF 72.0.1 was working just fine. I upgraded to FF 73.0.1 and now these two web sites freeze. I have to shutdown FF and restart it to make them work. It worked fine with 72.0.1 and it works on my old Dell Inspiron with 72.0.1. I reloaded 72.0.1 on my new Dell and now these sites are working again.  ? ? ? ? ? I uninstalled Flashplayer and reinstalled it.

Asked by spikejones 3 months ago

Last reply by McCoy 3 months ago