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DRM (Spotify) not working

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." wil… (read more)

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played.

After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this is a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work

Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

Asked by ezra 20 hours ago

Last reply by cor-el 19 hours ago

Loading Firefox

When I bring up Firefox, the screen always says "This file cannot be found, etc." Is this normal? This is always the first page. What do I do, if anything? I have to hit … (read more)

When I bring up Firefox, the screen always says "This file cannot be found, etc." Is this normal? This is always the first page. What do I do, if anything? I have to hit new tab+ to get the home page.

Asked by lao1wine 1 day ago

Last reply by FredMcD 20 hours ago

Videos and GIF files do not play

This happened very suddenly, and in firefox as well as opera browser. Video files and GIFs display as moving vertical colored lines, like aurora borealis. This only appl… (read more)

This happened very suddenly, and in firefox as well as opera browser. Video files and GIFs display as moving vertical colored lines, like aurora borealis. This only applies to files embedded in mails, messenger or social sites, not sites like youtube - those play just fine. Video and GIF files saved in my desktop are fine as well. Issue arose about a week ago, I am stumped! Any suggestions?

Asked by stanhopea01 23 hours ago

Last reply by cor-el 21 hours ago

Cannot access webcam on Windows 10 latest version

Hi FF support team. I got an issue about my webcam. I used Astro HD webcam but when I tried video call on facebook, or any website need access webcam permission, my webc… (read more)

Hi FF support team. I got an issue about my webcam. I used Astro HD webcam but when I tried video call on facebook, or any website need access webcam permission, my webcam can't open. I allowed website to access my webcam, but nothing happens. I tried reinsall, reset Firefox, install lower version, enable auto play in about:config...but no lucky. But when I tried on Chrome, my webcam is working fine. I tried use my webcam on linux (Pop! OS) with the same version of FIrefox and my webcam is working fine. I tried reinstall my webcam driver on my Windows, but still not working on Firefox ( Chrome or any browser chronium's based, they're working fine with my webcam). I don't know why. Please help me! Thanks alot. Sr if my English is not good enough

Asked by hoviethoang.nd 1 day ago

Last reply by saifsamer2001 1 day ago

Canvas screen recorder launcher will not work with MFF 84.02 64 bit

Every time i try to do a screen capture video in Canvas Studio while using MFF it ask me to download the screen recorder software. I love MFF but I can only get Google C… (read more)

Every time i try to do a screen capture video in Canvas Studio while using MFF it ask me to download the screen recorder software.

I love MFF but I can only get Google Chrome to work.

Any ideas?

John Davis

Asked by davisjoh 1 day ago

Last reply by jscher2000 1 day ago

Printing emails missing letter y and printing " instead of x

When sending email messages to my HP officejet pro 8720 I find that it prints Firefo" instead of Firefox and it omits the letter y so words like flyer are fler. Other p… (read more)

When sending email messages to my HP officejet pro 8720 I find that it prints Firefo" instead of Firefox and it omits the letter y so words like flyer are fler. Other places on screen where font is another size the letter y does print.

Mac OS X El Capitan version 10.11.6

Asked by vahoagie 2 days ago

Last reply by cor-el 1 day ago

bookmarks problem

Please help me, I also installed Windows7 and Windows10 on my computer At Wndows10, (64), when I wanted to open Firefox, I was forced to create a profile (please excuse m… (read more)

Please help me, I also installed Windows7 and Windows10 on my computer At Wndows10, (64), when I wanted to open Firefox, I was forced to create a profile (please excuse me, I don't even know what a profile is) and either I wrote there or I didn't write anything. Firefox opened. After several attempts it opened, to see that all my bookmarks were deleted. If I knew, let me be saved! I had important addresses there. Please tell me how I can recover them. Post script: I don't speak English and I have to translate with Google translate, Thanks for understanding.

Asked by csordas.c 1 day ago

Last reply by cor-el 1 day ago

Firefox app no longer in MS store

Ms store no longer carries Firefox app, therefore when choosing FF as default app it doesn't appear in the listings. MS store only carries FF guide 5 of them, but not the… (read more)

Ms store no longer carries Firefox app, therefore when choosing FF as default app it doesn't appear in the listings. MS store only carries FF guide 5 of them, but not the app for the engine. Need to find a way of getting the app in the listing of engines so as to chose it.

Asked by J Mateo 1 day ago

Last reply by jscher2000 1 day ago

simply want to add account to email

This is maddening! I have two accounts on my email in Firefox browser, want to add a third All I can get this the original gmail account, even when I click on "add accou… (read more)

This is maddening!

I have two accounts on my email in Firefox browser, want to add a third All I can get this the original gmail account, even when I click on "add account"

Whats going one?

Asked by Don Scott 2 days ago

Last reply by jscher2000 1 day ago

Additional account

I have a Gmail account and a Edu account successfully listed in my Google email on Firefox. Want to add yahoo account. Cannot do it. Why? Have asked this and got a questi… (read more)

I have a Gmail account and a Edu account successfully listed in my Google email on Firefox. Want to add yahoo account. Cannot do it. Why?

Have asked this and got a question back rather than an answer

Asked by Don Scott 1 day ago

Last reply by jscher2000 1 day ago

Download progress icon doesn't work

That download progress icon on the upper right used to always work and lately it has stopped. I have version 84.0.2 for Ubuntu Linux. I click on it and nothing happen… (read more)

That download progress icon on the upper right used to always work and lately it has stopped. I have version 84.0.2 for Ubuntu Linux. I click on it and nothing happens. I like to check the speed to see if maybe I should switch to a different VPN server or not.

Asked by pdsimdars 1 week ago

Last reply by FredMcD 2 days ago

White banner complety covers my menu bar and the only way to fix it is to reboot

A white bar completely covers the top of the browser. It is if the menu bar has disappeared. If I try and click where the menu bar should be I click right through the win… (read more)

A white bar completely covers the top of the browser. It is if the menu bar has disappeared. If I try and click where the menu bar should be I click right through the window to the other open applications below.

This has happened a few times and the only way to remedy it is to reboot the machine.

Image attached.

Any idea what is happening?

I am running firefox on windows 10 Version 84.0.2 (64-bit) (latest available)

Asked by mikejstevens 2 days ago

Last reply by FredMcD 2 days ago

linked error messages in console

Hello, i recently discovered the firefox developer edition and i'm a bit disappointed, that the console doesn't the stack trace of an error error messages as nice as othe… (read more)

Hello, i recently discovered the firefox developer edition and i'm a bit disappointed, that the console doesn't the stack trace of an error error messages as nice as other browsers. Do i need to install a tool for that?

Asked by jens38 2 days ago

Last reply by Standard8 2 days ago

MS Word Document Displayed Incorrectly in Firefox

I've posted the following in the MS Office Forum: In the Word desktop app I used "-->", which Word autoconverts to a nice arrow. When viewing the document in the brow… (read more)

I've posted the following in the MS Office Forum:

In the Word desktop app I used "-->", which Word autoconverts to a nice arrow. When viewing the document in the browser version of Word it gets mangled and shows up as a "à" symbol. Note: This happens on the same computer! My browser is Firefox (84.0.2). When using Edge or Chrome the arrows are displayed properly.

And got the following answer:

This appears to be a bug in Firefox. The two characters have the same Unicode value, 00E0, but the arrow is in the Wingdings font while the à is displayed in most non-symbol fonts. Although the font box on the ribbon in Word Online says the font of the character is Wingdings, Firefox fails to show it in that font.

Given that both Edge and Chrome seem to be able to display the document correctly, it seems to me that this is a Firefox bug?

Asked by SwabianEagle 2 days ago

Last reply by jscher2000 2 days ago