Firefox Support Forum

Tell me how to remove FreeTestNow from my PC.

Mozilla Firefox:

   Click the Menu button (three bars) on the right upper corner of the screen
   Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
   Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
   In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"

I see no """Options""" when I click the Menu button so I can't remove FreeTestNow from my PC (Catch - 22?)

So how do I get to """Options""", then scroll down to the "Permissions" section?

Thank you for your help.

David Sicks

I have incurred a browser hijacker that I can't seem to get rid of as no anti virus that I've tried will recognise it. The hijacker is defaultsearch.nchuser. The 'Refresh Firefox button is not working at the moment. Please help me to remove this pest. Thank you.

Hallo everyone! i have now a couple of days (search marquis) coming up when i start Mozilla :( I have on my Macbook MacAffe protection, but i dont know how to get out this Search Marquis ... Pls can anybody help me with that ?

Im used Firefox (v91.0.2 32bit) on Windows 10 Pro and anti-virus (Trend micro) alert has malware on FF to open website. im open https://www.cloudflare.com and then my use Google Chrome to open https://www.cloudflare.com and the anti-virus not alert warning. The Admin talk to me firefox has malware.!!!! (sorry for bad Eng.)

I clicked on an ad on my local news site and got cryxos hijacking firefox. windows 7. Microsoft security essentials does not catch it but adaware does catch it. The problem is that it keeps coming back. Is my next step to uninstall firefox and reinstall it?

Hello,

I have tried everything on the internet and I cannot get rid of the Search Pulse hijack malware in my Firefox browser, I am using an up to date MAC.

Thanks, Miles

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w6z21u&fbclid=IwAR2Dg3DQ5KSRRxmq3kQS46qbtIC15_m_8lVXNP2Pbjtnxy47QI1EC8vOOzA

Whereas MS Edge Defender Screen did a wonderful job, and also Norton safe web did well in this regard.

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Over a year of not being able to use our home computer in Seattle using Firefox. Microsoft punishes us for using Firefox in Seattle by placing any request or search on Firefox into a full Green Screen labeled PAUSE.

From there left with option to turn computer off. COMCAST Staff say this in not their fault. They receive about $80 month for internet service. My wife and I feel like we are criminals locked up in a high security prison in downtown Seattle, with no way to get out. HELP! HELP! SOS HELP!

... HP Windows Laptop Core i7

edited email from public and search/spam bots view.

Malwarebytes Prem. Reported malware on one of your files.

Website Blocked due to malware

IP 138.68.50.216 Port 443 Type Out bound File c:\program file\Mozilla Fire Fox Firefox.exe

Should I ignore it?

My Premium Malwarebytes has detected a Trojan on outbound, I usually Play Runescape, Have been playing for 15 Years +, 2 hours before this, i played on Runescape with no problems, since opening Runescape Launcher, game did not load, had reference also to firewall, since 2 hours prior Nothing had changed. i then rechecked firewall, and all was OK, I had added all URL from Runescape to exception, even company name, jagex.com I also use Norton 360, however Norton did not pick up Trojan, any suggestions? I was thinking of uninstalling Firefox, then installing again, I didn't do this as i have many Sites saved and wasn't sure if they would also be deleted, I play this game to keep my mind active, as i can't walk sit or stand for more then a couple minutes, ...

Below are details of Trojan: Cheers Ralph:

Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Hi Folks,

I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I don't recall if it was Firefox security or Acronis that flashed a brief "block" announcement. In any case, from that point on, several "racey" websites popped up every time I loaded Firefox. This happened even after I restarted my computer. I then checked to see if I had pop-ups blocked on the Firefox options. I didn't, so I checked the box against pop-ups. But what happens now is Firefox does an attempt to load TWICE with an odd jerk-flash movement. Only one Firefox browser window comes up -- and that's good -- but SOMETHING is still trying to make those "racey" websites load. Why? How?

All of that to say that I'm concerned about security. Should I uninstall Firefox and reinstall?

Thanks for your input! Bob Anderson

I fear my computer was and still is Breeched.I tried to email you for support, but it bounced back! ’Sylvia Sussman( ... @mac.com)

On Dec 3, 2021, at 3:54 PM, Sylvia Sussman <... @icloud.com> wrote:

Regarding my previous email , just sent to you today: Below is the EmaiI I received from you after my computer was breeched! I Had not signed in to Firefox accounts, but someone in Emeryville CA HAD!. The email you refer to, presumably asking for a firefox account, was NOT sent from my computer in Berkeley, CA, but from a computer in Emeryville CA pretending to being on my computer, which was then, and remains, in Berkeley ,CA. However you responded by offering that individual an account with you, on MY computer--I received tnhe correspondance between you and the breecher ofmy computer. I]Ts happened in April and I have only just figured out what had happened. I fear this individual now has access to my computor. Below is a quote of the response you sent to him/her in Emeryville CA

"Below is the EmaiI I received from you after my computer was breeched! I Had not signed in to Firefox accounts, but someone in Emeryville HAD!. The email you refer to, presumably asking for a firefox account, was NOT sent from my computer in Berkeley, CA, but from a computer in Emeryville CA pretending to being on my computer, which was then, and remains, in Berkeley ,CA. Sylvia Sussman ... @mac.com

On Apr 28, 2020, at 5:01 PM, Firefox Accounts <accounts@firefox.com> wrote:

Welcome to the Firefox family

You're signed in and ready to start exploring safely and securely.

Now get the most of Firefox by signing in everywhere you browse.

Connect another device This is an automated email; if you received it in error, no action is required. For more information, please visit Mozilla Support.

Mozilla. 331 E Evelyn Ave, Mountain View, CA 94041 Mozilla Privacy Policy Firefox Cloud Terms of Servicebold text Sylvia Sussman ... @mac.com

I use firefox and pay for the vpn from firefox. Last week I encountered a ransomware attack. The Firefox immediately quarantined the attack. I am having no issues with using the computer. What was affected is Firefox itself. I cannot open Firefox at this point. I get permission denied messages upon launch. I have tried reinstalling a number of times in both the standard login and administrative login environments but I get the same results in both. Where do I go from here? Thanks Pat Imbriglio ...

I have had my passwords on lockwise for several years then when it stopped it went back to firefox browser. I was hacked last part of Dec 2021 and browser had all my passwords and stuff in it. All my passwords were removed I see now that I have been able to get back in it. Were the transferred to another ID? I know that the hackers got all my updated pwords. I was able to one by one get back into several accts and gain control of my login... now I have to figure out where all my stuff went. Please, help. Where do I go from here? Can you identify where all my stuff went and by whom?