Firefox Support Forum

I believe my FF account was compromised and an unknown person has accessed my synced accounts to commit criminal activity (stolen digital assets).

Where can I find a log of logins/session history, or better yet, can someone from FF support help me find what I am looking for. I checked for a confirmation email but I suspect it may have been deleted and then permanently deleted from my gmail - which according to Google is unable to be recovered.

I have a series of bookmark that are usable/contactable internally from my work WAN network. These bookmarks are unreachable when using my PC from my home network. No problem with that, it's the correct FF behavior.

However, recently selecting one of the unreachable bookmarks results in a re-direct to a third party (malicious) webpage.

How do I change the re-direct address on an unreachable URL? Or default it back to "normal behavior"?

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bp-b9a18a59-0808-43e2-a103-0c4580211120

bp-88a97ccf-6ac8-4669-9265-a1e3b0211120

bp-1c47ef47-258a-4ad6-92ee-97aee0211120

bp-8652fdde-3903-4415-8dc8-10cf20211120

bp-13ade298-bb74-45ca-8912-af80c0211120

Someone has logged into my new laptop's Firefox, I've changed my password but they keep logging into my accounts... paypal, amazon, credit cards. Please help me. They've charged almost $500 already

My computer was totally locked, even after I did hard reboot. Message on screen said to call "Microsoft" to unlock. It was not MS, but a company that "represented" MS. I don't know how they did gained access or if they are legitimate or scammers. Name of company is "Instantlivehelps" or Supreme Store. They wanted $350 to unlock the computer, which I have not yet paid. I have firefox, windows 10, and Norton 360 with lifelock and a secure VPN. Is there anything about Firefox that could have helped prevent this and if so, what can I do? I run a store off, so I have to be accessible. Also, I am very much a novice at this. Thanks.

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.au it is not what firefox have in my account

good day. two days ago I was infected by poshukach probably when downloading Opera browser or a torrente file. So, whenever I initiate firefox I am redirected to poshukach browser instead. Question is: how can I get rid of poshukach? Thanks a lot

Hi guys,

I don't know when and how exactly this thing was added to my firefox behind my back, I don't like it, I don't like Baidu Pan either but I have to use it.

I checked the extensions and add-ons, nothing suspicious was found.

Can you please help me remove it?

Firefox on Debian Linux with no modules or extensions enabled keeps installing a windows virus in it's cache. Other browsers don't do this so it's something with firefox.

Hi Guys, Firefox crashes now and then, and when it does, it changes my default search engine.

When this happens, "Browser Default" is added to 'search Shortcuts' and selected.

To revert back to Google, it has to be selected, and removed.

I have come to the conclusion, that this is a deliberate action, caused by some form of Malware or similar, as it is the only thing that appears to change, and always happens when Firefox crashes.

On the other rare occasions that Firefox crashes, it returns asking to return to previous sessions, and does so without issue - these crashes are extremely infrequent, however, the previous example is like clockwork.

Hoping you can help.

Cheers, Brad

Mozilla Installer Down Load Has a Virus!!!!!!! Luckily my AVG Caught it! Down Loaded Update and had to "Revert to an earlier time" to remove updates. Was instructed after GO BACK to Install complete new version, but Installer has virus (on Open) Use This for my Bank Account From Chase, but Chase WON'T let me use older version of your Browser. Running Win 7

H E L P !!!!!!

Lanna

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front.

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I open a new tab on Firefox. I want to delete Freshy from my computer. Thanks

Hi While doing online banking (with Firefox, which I have on very high security settings), my computer began to partially freeze. I signed-out and then my computer was frozen and I powered-off the computer for safety. I started it again, and found that someone had replaced my Firefox with another version that had all of my settings removed. This was not an UPDATE by Firefox and I proved this. I checked my FIREWALL and some by the name of Igor Pavlov somehow was able to pass by my Kaspersky firewall; and, when I expanded his name, the evidence that he had indeed altered my Firefox (and perhaps more than once) was before my eyes! Shocking that he was able to alter my Firefox. Please see attachment.

Despite "denying" him in my firewall, I seem to continue to have problems with Firefox (freezing at times), even though I uninstalled the version that he put on, and reinstalled Firefox (which kept all of my old settings, as it always does with I reinstall or when updates are done). I am afraid to use Firefox right now, unfortunately.

At this point I want to entirely clean Firefox from my computer so that a reinstall does not recognize my past settings or anything else. Then reinstall fresh to see if that helps.

Do you have any other suggestions?

Thanks very much,

TJ

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to solve this I scoured the Internet. I refreshed Firefox, ran malware scans and even re-installed windows. Still it doesn't go away. I installed Firefox in another device with the same account but to no avail. They while roaming through Firefox settings I noticed in the top that it says 'Your browser settings is managed by your organization' or something like that. So, I figured bad guys took control of my browser's settings disguising as my so called "organization" So, I need help from Firefox's end to solve this. Remove this Organization management stuff from my account. I want my control back. Otherwise, I am afraid I gotta stop using Firefox altogether due to privacy reasons

I've noticed this happening in the past week. Example #1 I used Google search to look for Japanese dogs & clicked on Wikipedia In addition a tab on debt popped up on its own. Here's a link to it: https://go.debthelpguide.com/api/offer

Example #2 I logged into citi.com to check my credit card activity In addition a tab which was of a sexual nature popped up on its own. I was so shocked I didn't think of saving a link for it.

It doesn't happen on all tabs I am using. Thank you in advance for your help.

Is it possible to password protect one specific tab?

I have a tab with my gmail open, and I use google to login to other sites, so it is sensitive. Some months ago my computer was remotely hacked and someone could get into my mail through firefox when I was not using it. I would prefer not having to log out every other minute and keep receiving email notifications, but make it impossible for someone to open that tab and poke around.

Note: I use Malwarebytes Premium since then, so maybe this is no longer necessary.

im afraid to download anything. i should not have to download firefox browser, i have been using this acct for years. i tried to update ccleaner last nite and windows defender caught a trojan but removed it right away all other places i have been were fine today what happened to my firefox and duckduck go etc

bold textMalware! My Facebook & Google accounts, (have been significantly compromised! This may include a deeper hack into the OS (?). Words just "appear", the messages get sent before I even press "send". Often the document is still in edit mode! When I do "send", I find that multiple duplicates were sent! What happened & what can I do about it?? Page frames flicker then realign. I don't trust fb anymore & What should I do? Both fb & google!! Google has most of my passwords! I've been watching it all degrade. Is the "Droid" Malware is suspected of anything.