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  • Archived

Virus download

I just got a download message that says, You have chosen to open bridge3.331.1_en.html which is, Firefox Document (189 KB) from: https://imasdk.googleapis.com What should… (read more)

I just got a download message that says,

You have chosen to open

bridge3.331.1_en.html

which is, Firefox Document (189 KB) from: https://imasdk.googleapis.com

What should Firefox do with this file?

  Open with   Firefox (default)

Fairly sure this is a virus of some sort, not sure where exactly it came from. Anyone else run into this?

Asked by gwingard 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Why does my Macbook fan come on watching videos with Firefox but not Chrome?

The main reason I still use Chrome is to keep my laptop fan from turning on when I watch YouTube videos. This then leads me to use Chrome for other reasons as well. I wou… (read more)

The main reason I still use Chrome is to keep my laptop fan from turning on when I watch YouTube videos. This then leads me to use Chrome for other reasons as well. I would prefer to use Firefox, but I don't like it when my fan turns on. My Firefox is up to date according to me preferences page.

I have tried unchecking "Use hardware acceleration when possible" and restarting Firefox, but the fan still comes on.

What's the solution?

Asked by Geisshardt63 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

The site https://stock.adobe.com/de/ always crashes

I can't open the site https://stock.adobe.com/de/ the tab always crashes with an error message (see screenshot). In Safari I can open it without problems. I made a rese… (read more)

I can't open the site https://stock.adobe.com/de/

the tab always crashes with an error message (see screenshot). In Safari I can open it without problems.

I made a reset of the settings, but still I can't open it.

Asked by vp2016 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can't restore previous session after restart and immediate crash - urgent!!!

Yes, it was extremely stupid of me to lose literally more than a thousand tabs containing really important research...How it all happened: I restarted my Mac and opened u… (read more)

Yes, it was extremely stupid of me to lose literally more than a thousand tabs containing really important research...How it all happened: I restarted my Mac and opened up Firefox to restore my previous session (like always), when FF crashed on me immediately, leaving the "Restore Previous Session" option greyed out. I just want to know what I need to do after I have moved and renamed one of my files (recovery.js / previous.js) to "sessionstore.js"...I tried opening the renamed file with my current FF version (57.0.1) and an ENDLESS list of links or something popped up in a new tab- and believe me, it would have took an eternity to scroll down to the very bottom. So then I compulsively quit FF and restarted..still nothing that can be restored....PLEASE HELP! :(

Asked by apineovercoat 2 years ago

Last reply by cor-el 2 years ago

  • Archived

After recent updates, FIrefox continues to open pop up windows despite the security option to deny it.

Windows open with 'surveys' or other nonsense (http://loginfaster.com/new?utm_source=propel&utm_campaign=783350&kid=5455292&placement=https%3A%2F%2Fmozilla.or… (read more)

Windows open with 'surveys' or other nonsense (http://loginfaster.com/new?utm_source=propel&utm_campaign=783350&kid=5455292&placement=https%3A%2F%2Fmozilla.org%2F&ad=11359212). sometimes flashing asmany as 4 or 5 new windows, while yielding only 1 closeable option. Is this a virus? a quirk related to 57.0?

Asked by skmusic 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

fonts displaying as 'A' in a box

On lots of websites text appear as an 'A' in a box (see screenshot - i've blurred some content due to privacy). I've gone through my preferences and checked 'Allow pages … (read more)

On lots of websites text appear as an 'A' in a box (see screenshot - i've blurred some content due to privacy). I've gone through my preferences and checked 'Allow pages to choose their own fonts, instead of your selections above'. When I uncheck this box using my font selections things display fine however when I check it I get this problem. I'm a web developer so I can't override site fonts, I need them to display as intended. I've checked Chrome and Safari on my machine and they are fine so this problem is isolated to FireFox. I've tried restarting FF in safe mode but it made no difference, I went to the config page and changed network and gfx references back to 'reset' and again it doesn't make a difference.

System details: FF = 56.0 (64 bit) OSX = 10.9.5

Asked by sanch3z 2 years ago

Last reply by cor-el 2 years ago

  • Archived

how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the cras… (read more)

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the crash reporter is working overtime as if it is!

thanks for your help,


Debbie

Asked by dlgorham 3 years ago

Last reply by FredMcD 2 years ago

  • Archived

Web page shows "File not found" on Firefox but works fine on other browsers.

Hi, I was trying to test my website on Firefox and the message "File not found (404 error)" accrued. Also the URL automatically changed after load from: http://calibredes… (read more)

Hi, I was trying to test my website on Firefox and the message "File not found (404 error)" accrued. Also the URL automatically changed after load from: http://calibredesign.com/test2016/ to http://calibredesign.com/test2016/css/ajax-loader.gif

But my website looks fine on other browsers. I don't know what can cause the problem. Thanks for the helps!

Asked by sywei1 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox keeps asking me to restart to update to 49.0.2, but I have already updated

I'm using a Mac (OSX 10.9.5 Mavericks), and just updated to the latest version of Firefox: 49.0.2. However, every time I start Firefox, I get a prompt telling me to rest… (read more)

I'm using a Mac (OSX 10.9.5 Mavericks), and just updated to the latest version of Firefox: 49.0.2. However, every time I start Firefox, I get a prompt telling me to restart to update to the latest version (which happens to be 49.0.2). Even after clicking the "Restart" button in the prompt, it just restarts then immediately tells me to restart again.

The odd thing is, I have another user account on this machine where that is not happening. That account is using 49.0.2 and does not receive the update prompt.

Asked by symphonic_faith 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Video flickers in Firefox, and Firefox only, turning off hardware acceleration doesn not work.

Having a problem with loading video, it will flicker back and forth a lot. The common fix of turning off hardware acceleration does not work. Problem also occurs in safe … (read more)

Having a problem with loading video, it will flicker back and forth a lot. The common fix of turning off hardware acceleration does not work. Problem also occurs in safe mode. Please help.

Asked by Glugger18 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

How can I turn off sound from unidentified source coming on when I open the computer (Mac iOS)?

Starting yesterday when I turn on my computer, or after it has been in use for some hours, totally unexpectedly, unasked for, suddenly a commercial comes on, a speaking … (read more)

Starting yesterday when I turn on my computer, or after it has been in use for some hours, totally unexpectedly, unasked for, suddenly a commercial comes on, a speaking voice with background music - it can interrupt whatever is already going on, is not identified in any way, no accompanying images, and therefore of course how can I get rid of it?

Asked by noemieva 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Awesome bar in Firefox prevents access to other applications

The awesome bar's list of completion suggestions is displayed on top of all windows, not just the Firefox window. This causes problems if the spinning beach ball appears … (read more)

The awesome bar's list of completion suggestions is displayed on top of all windows, not just the Firefox window. This causes problems if the spinning beach ball appears while suggestions are being displayed.

When the spinning beach ball appears (as it is often wont to do) while the awesome bar's list of completion suggestions is displayed, Firefox becomes unresponsive and I am unable to switch to another application to continue working. Or, more specifically, I can switch to another application but Firefox's list of completion suggestions covers up the top half of the screen and hides all other application windows. This effectively blocks me from using any other application while Firefox remains in "beach ball mode".

The only recourse is wait until Firefox becomes responsive again, or kill Firefox. (Thankfully, the Force Quit window still is accessible even in this situation.)

I believe this is a change to version 48 as I don't recall running into this problem with earlier versions. Based on my memory, when this happened I could still switch to another application and continue working. Firefox's list of completion suggestions did not hide any application window other than the non-responsive Firefox window. I could continue working in another application and when Firefox became responsive again, I could switch back it.

I am switching back to Firefox version 47 for now but am looking for a workaround in version 48 so I can move up to the latest version.

Asked by yotmyl 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes several times a day.

This has been going on for longer than I should have let it. For the record, I have tried going into Safe Mode but it didn't fix the issue. The crashes that I receive a… (read more)

This has been going on for longer than I should have let it. For the record, I have tried going into Safe Mode but it didn't fix the issue. The crashes that I receive are random. I can be watching a video or I can just be reading something on a forum, regardless the browser crashes. I had a Java Applet plugin that was out of date so I also tried disabling that but I still had the crashes. Any help would be greatly appreciated, here are a couple of my crash reports.

https://crash-stats.mozilla.com/report/index/7b4126e5-6c3f-48b9-bf8f-de33d2160423

https://crash-stats.mozilla.com/report/index/7598566e-b8c8-4152-b58a-29ba52160423

Asked by BBall33 4 years ago

Last reply by Brunej 4 years ago

  • Archived

Why can't I "log in" on the mint.ca site?

When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...t… (read more)

When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...the circle keeps turning (forever). This problem started ~3-4 months ago. Previously, Firefox worked flawlessly for years. I kept my Firefox up-to-date and have minimal add-ons. As a trial, I tried using Safari and it worked.

Asked by jukioy 4 years ago

Last reply by guigs 4 years ago