Firefox Community Forum

I work for Mozilla, my LDAP changed a few years ago, I just noticed my Firefox is logged in as my previous LDAP . Is there any way to change this without deleting all of my bookmarks etc.?

Thank you!!

~Abbie Reed

I had to sign up for the Mozilla VPN before I could open my Yahoo account. I don't know what this is and don't want to pay for it. If it's part of my Firefox account, that's fine, but I don't want anything that will cost me.

I would like to control the animation speed of .GIF (ie on Wikipedia). I would like to stop, manual single step or play frames one per duration (ie 1 frame every 2 sec or 1 frame every .5 sec). I would also like to control whether it repeats. I would like to freeze at any point then resume playing given the above settings.

How do I do this?

PS: There may be other types of animation files which the above control could apply to as well.

Thank you kindly for any guidance!

After the latest install of 151.0.2 (aarch64), the VPN logo is massive! Is this just a glitch from the latest update?

I've attached a photo for clarity.

Best,

Ed

I received an email saying "You're in" for the Smart Windows testing. I am logged into the account in which I received the email invitation. I also made sure I updated to the latest version of Firefox (151).

But I don't see any of the options mentioned in the main help article (https://support.mozilla.org/en-US/kb/smart-window#w_access-smart-window).

How do I get access to the Smart Window if I've received the invitation?

When I start VPN, it brings me to a page to choose a subscription, but I have a yearly subscription paid in November 2025. Then my Mozilla account says I am logged on but when I click on the application icon I get a circular icon in the window with a cancel button underneath it. See attachment.

The instructions on the page for fixing the error message about bookmarks and history not functioning refer to a Windows system, which I don't use on my Mac. Nor can I find anything under Virus & Protection in my Privacy & Security settings. I'm unclear what to try next, so are you able to advise? Many thanks in advance for your help! Meredith Rose

I am having problems with logging into the VPN app. I paid a one year renewal in November 2025 and have had access to the app for both logins that use this computer. It is an Apple M1 Macbook Air. On Wednesday, when I tried to connect, it sent me to a page to select a plan for payment.

https://www.mozilla.org/en-US/products/vpn/?utm_medium=vpn-client&utm_source=desktop-signup-flow&device_id=602c31e5c3e043c687df2d1e7fc17da1&flow_begin_time=1779492973967&flow_id=8baedf7abe0402e07ee2f21622b22c13e6f85621900a55935f3e1a2455c42d0c#pricing

Then when I tried to sign in again, it gave me the spinning circle shown in the attachment. It has now been a couple of days where I have not been able to use the app.

I do have access to the built-in VPN for one of my logins, but not for the other one. I have gotten replies from general support that told me to try the special support for VPN.

Barry

Locking this thread, please continue here: [/questions/1583232]
EVERY timne I open your damned rotten system I lose ALL my hundreds of vital bookmarks and it takes me half a day fiddling about to recover them STOP IT. For goodness sake you are ruining my life. STOP IT!!!!!!!

'

Locking this thread, please continue here: [/questions/1583232]
you have removed ALL my bookmarks every time I reboot Firefox. This is intolerable!!!!!!! You have cost me 24 hours of insufferable time trying to reinstall my hundreds of bookmarks.

Locking this thread, please continue here: [/questions/1583232]
GET ME A LIFE PLEASE. DESPERATE. HELP! HELP! HELP! HELP! HELP!

My Firefox has lost its bookmarks and I dont know why. I tried following the steps for restoring them, but choosing "restore" in bookmarks library just shows "choose file" and then nothing happens. When I check my phones firefox, they are still there so I was wondering if I can import from there, or if anyone knows a fix? My computer is a Macbook 2017, phone is a iphone 15.