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Every since I updated my MacBook Pro to 142.0.1 (aarch64), Firefox locks up & has to be Force Quit

Every since I updated my MacBook Pro M1 Max chip to Firefox 142.0.1 (aarch64), Firefox locks up & has to be "Force Quit" & restarted almost every day. Please upd… (read more)

Every since I updated my MacBook Pro M1 Max chip to Firefox 142.0.1 (aarch64), Firefox locks up & has to be "Force Quit" & restarted almost every day. Please update the app ASAP so I don't have to convert to Google Chrome. Thank you!

Asked by K P 3 months ago

Last reply by stickum333 3 months ago

PayPal says blocked.

Running an old Mac mini and Catalina. Firefox 128.14.0esr (64-bit) As of today I can't log in to PayPal from my desktop using Firefox as my browser, it says I am "block… (read more)

Running an old Mac mini and Catalina. Firefox 128.14.0esr (64-bit)

As of today I can't log in to PayPal from my desktop using Firefox as my browser, it says I am "blocked" I spoke to Paypal and the account is fine. From the same machine and the same internet connection, I can log in with Safari and do not get the Blocked message. I can log in via Safari and my iPad. I can log in with ethernet or WiFi (different ISPs, one BT, one Spitfire) as long as it isn't Firefox.

All signs point to the old browser. Can/will this be fixed? Cheers,

Mary Anne

Asked by ma9 3 months ago

Last reply by tibby8me 1 month ago

Persistent Storage

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes … (read more)

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes me to a page that has zero mention of the words "persistent storage". That is a huge UX error. It says to me that really, you don't want me to know about persistent storage, and prefer that I remain confused and feel forced to agree to things I may not really want to, because you're making it difficult to understand what's actually involved. Not cool. Definitely now considering changing my browser after over 20 years.

Asked by David Lenik 4 weeks ago

Last reply by Denys 4 weeks ago

Don't want searches to use ai

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my w… (read more)

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my web browser searches are not under the control of firefox, but for privacy and security I kill cookies when I end browsing sessions. So I am not staying logged in to search engines when I finish my sessions, and setting my preferences to 'no ai assist' on DDG doesn't last session to session because the search engine defaults to 'ai assist' searches now, as does google.

Are there any search engines that do not use ai?

Has anyone written an extension/add-on to FF that would add 'minus ai' to all my searches no matter what browser I use? Or otherwise indicate to search engines that I do not want ai-assisted summaries period?

We've got various privacy options built into FF--this is why it is my preference always--and it would be LOVELY to have a 'no ai' option too.

Asked by Foxfree99 3 weeks ago

Last reply by Agent virtuel 3 weeks ago

Firefox updated on its own and all my data...bookmarks...etc are GONE! WTF????.

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't … (read more)

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't even find a place to import bookmarks!

I am so angry I could chew nails!

iMac 2013 Catalina 10.16.7

Asked by Michael Arnold 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

I have lost all my saved sites and passwords even from Sync

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been delet… (read more)

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been deleted. I tried to log out and back in to mozilla and sync, but everything is gone. Over 100 sites and passwords. How this happened ? Where can i ask for help since Mozilla doesn't offer any.

Asked by JoCika_ 4 months ago

Last reply by jmcdb 1 month ago

cannot connect to articles on Newsmax other than home page

please provide directions for fixing the navigating inside NEwsmax site Secure Connection Failed The connection to www.newsmax.com was interrupted while the page was l… (read more)

please provide directions for fixing the navigating inside NEwsmax site


Secure Connection Failed

The connection to www.newsmax.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by dvosbein 1 month ago

Last reply by Paul 1 month ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 3 months ago

Last reply by George Kitsoukakis 3 months ago

Google Drive not loading properly

Hello, Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to loa… (read more)

Hello,

Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to load fine in Safari and Chrome.

Docs and sheets I already had open, I seem to be able to interact with and edit normally. But navigating the main file path in Google drive, opening folders, and opening files isn't working.

I would really prefer to not switch browsers, as my entire workflow is set up on Firefox.

Suggestions?

Thanks, Sarah

Asked by sarah.schetter 2 months ago

Last reply by Denys 2 months ago

Lost Tabs

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my lapt… (read more)

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my laptop and I decided to close Firefox first. It asked if tabs should be saved and I said yes. After I restarted the laptop and reopened Firefox, all of my open tabs (I think about 35) were gone. Can I get them back?

Asked by fredklass52 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

cant browse on sas.se

Hi again, your answer didnt help - below you see the message I get when trying to book a flight on sas.se kind regards Jan Collborg Pardon Our Interruption As you were… (read more)

Hi again, your answer didnt help - below you see the message I get when trying to book a flight on sas.se

kind regards Jan Collborg

Pardon Our Interruption

As you were browsing something about your browser made us think you were a bot. There are a few reasons this might happen:

   You're a power user moving through this website with super-human speed.
   You've disabled cookies in your web browser.
   A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running. Additional information is available in this support article.

To regain access, please make sure that cookies and JavaScript are enabled and complete the CAPTCHA below.

Asked by collborg 1 month ago

Last reply by Paul 1 month ago

drag and drop pictures on iOS

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how… (read more)

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how I can go back to the faster way please?

Thanks.

Asked by ani 4detal 5 months ago

Last reply by bitdecay 5 months ago

About to abandon Firefox bc Google Drive no longer works - last call for help

Hi, I recently upgraded my Macbook Pro (running Sequoia 15.6.1) to the Firefox desktop app 143.0.1 (aarch64). Google Drive, which is my company's file-sharing and collab … (read more)

Hi, I recently upgraded my Macbook Pro (running Sequoia 15.6.1) to the Firefox desktop app 143.0.1 (aarch64). Google Drive, which is my company's file-sharing and collab platform, no longer allows me to open and edit documents unless I clear my cache on a daily basis, which is not a sustainable workflow. I either get stuck on "loading" (see screenshot) or the file opens but I cannot edit it. I've also turned off Enhanced Tracking Protection (see screenshot).

I love the Firefox browser and hate to leave it but I'm at my wits' end. Hoping someone can help - thanks!

Asked by meredith.mcglone 2 months ago

Last reply by t.r.ernst 2 months ago

Request for Clarification on Firefox Saved Logins and Account Syncing

Dear Mozilla Firefox Support, I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop. The situatio… (read more)

Dear Mozilla Firefox Support,

I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop.

The situation is as follows:

At some point in the past, I mus thave attempted to access the Plenty of Fish (POF) dating site via the app on my iPhone. Alhtough not presently active, my iCloud account shows a history of the app being downloaded, and stored in the cloud.

I do not recall ever completing an account setup or using the service, but when I check Firefox on my laptop, I can see a username and password saved under Privacy & Security settings for POF.

I am trying to understand whether these saved credentials could have been synced between my iPhone and my laptop at the time of the attempted registration, meaning that they were stored automatically even if I did not intentionally log in on my laptop.

My specific questions are:

Do the Firefox saved logins on my laptop and my iPhone interlink automatically if Firefox Sync is enabled? (i.e., would login data entered on my phone app/browser be stored in the Firefox passwords list on my laptop?)

Is it possible to determine whether the saved username/password for POF was stored via the iPhone app/browser rather than being typed directly on the laptop?

I belive that if login attempts fail due to a non-existent or corrupted username/password, Firefox still store the login attempt details (username and password) even if the login itself did not succeed, can you confirm this? Is there a way of telling which it was failed/sucessful

This is a sensitive and personal matter, and I would greatly appreciate your guidance and any clarification on how Firefox may have stored or synced these details.

Thank you for your support.

Kind regards, A

Asked by info2810 2 months ago

Last reply by Mad Maks 2 months ago

Importing data

I've usede Safari for years, but want to try Firefox. I've tried to import data, bookmarks and so from safari, but can't do it. Firefox says: Select the Safari file. But … (read more)

I've usede Safari for years, but want to try Firefox. I've tried to import data, bookmarks and so from safari, but can't do it. Firefox says: Select the Safari file. But which one? And where do I find it? I've find the app Safari – but there's a lot of files underneath it.

Asked by mikkelhvid 2 months ago

Last reply by Denys 2 months ago

restore tabs does not work

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my hist… (read more)

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my history either.

Asked by bheffe 5 months ago

Last reply by jonzn4SUSE 3 months ago

need an F key

Would it be possible to code in an F-key that would automatically send a URL to Chrome in the case where you attempt to view a page or video in Firefox and it hangs or ju… (read more)

Would it be possible to code in an F-key that would automatically send a URL to Chrome in the case where you attempt to view a page or video in Firefox and it hangs or just does nothing? Then with one key we could just be taken to Chrome where the page would work correctly! That would be just awesome! Firefox has really gone down the tubes as far as reliability is concerned. I only use it because I prefer the layout but when it fails (every day multiple times) Chrome is the solution and it always works. Why is this? Can't the FF folks write a decent package that works?

Asked by PIZZAFOUNDRY 4 months ago

Last reply by Ron Wilson 4 months ago