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Why is Firefox preventing me from opening links by closing it down?

Hello, I have been having weird problems with my Firefox since I tried getting back to using it. I have reset everything before using it again. I changed the language b… (read more)

Hello,

I have been having weird problems with my Firefox since I tried getting back to using it. I have reset everything before using it again. I changed the language back to English but the hamburger icon list is in Japanese. A minor issue but I can manage.

But this one is really annoying. I click on a link and it closes it down for me in 1 second. Here's a short clip of what I'm referring to.

https://streamable.com/hd9879

Please help me solve my problem. I just want to download files from my email.

Asked by jjtconstantino 46 minutes ago

Last reply by FredMcD 24 minutes ago

Constant Firefox tab crashing

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you t… (read more)

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you to a specific login window will crash more often.

For example, there is a site from Naver, whenever I try press login, a window for the signup will popup and then immediately crash. I can't even type a single letter on the login screen.

YouTube has also been a problem whenever I try to watch some videos. I sometimes have to refresh up to 10 or more times to make it to work.

I've tried the safe mode and the problem still persists. It seems like other browser is having some similar problems, so I am assuming there is something wrong with my hardware, but I don't know how to pin it down.

Can someone help me with this problem?


Support ID

bp-22b6355b-a119-44b2-a405-d5cd22160331

Asked by skypasser 22 hours ago

Last reply by cor-el 20 hours ago

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 1 day ago

Last reply by FredMcD 21 hours ago

Readers View issues

With some websites, when I click on the Reader View, instead of seeing the text from the webpage it shows me what is clearly a privacy disclaimer. (See attached screens… (read more)

With some websites, when I click on the Reader View, instead of seeing the text from the webpage it shows me what is clearly a privacy disclaimer. (See attached screenshot.) Why is this happening, and what can I do to fix it?

Asked by randomtitle 1 week ago

Last reply by FredMcD 1 day ago

LOST my Firefox 63.0 !

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I dec… (read more)

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I decided to RESTART my laptop. It turned out this was a HUGE mistake!! When I went to "Recent Items" as I usually do to find the Firefox link, the only version available was 70.0.1. Not only was 63.0 NOT in "Recent Items" I could no longer find it in my Download logs. I had chosen NOT to begin using version 70.0 because there was no mechanism to move my open site from 63.0 to 70.0. HOW DO I FIND AND OPEN 63.0 OR, ALTERNATIVELY, GET 70.0 TO FIND AND RETAIN THOSE SITES I HAD ON MY 63.0? I should note that ALL MY PASSWORDS where required were stored on the 63.0 browser and are NOT present when I use the 70.0 version!!

Asked by mbmfinancial 1 day ago

Last reply by FredMcD 1 day ago

Find site that has closed

When I'm using Firefox, I'll click to a link on a website and it takes me to another page. If for any reason, I close that page, I can't get back to the original website.… (read more)

When I'm using Firefox, I'll click to a link on a website and it takes me to another page. If for any reason, I close that page, I can't get back to the original website. Shouldn't it show up as recently closed? Where can I find it?

Asked by fl4321 3 days ago

Last reply by FredMcD 1 day ago

Installation on Macbook M1

Firefox can not be installed on Macbook Air with M1 and Big Sure, installation can onely be done temporarily. Each time, i want to start Firefox i have to install it agai… (read more)

Firefox can not be installed on Macbook Air with M1 and Big Sure, installation can onely be done temporarily. Each time, i want to start Firefox i have to install it again. Is ther any solution? Thank you.

Asked by pesch0709 2 days ago

Last reply by AliceWyman 1 day ago

firefox presents a unique problem when entering password on retail site

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another… (read more)

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another browser, Chrome, there is no problem.

Asked by google553140 2 days ago

Last reply by FredMcD 2 days ago

Series of issues with developer tools

Hi, I have several issues with my FF that it's unusable for development. I'm giving it a third chance as I really want to keep it. - CSS is not listed in the network tab … (read more)

Hi,

I have several issues with my FF that it's unusable for development. I'm giving it a third chance as I really want to keep it.

- CSS is not listed in the network tab - JS cannot be opened in debugger - Source maps partially or fully stop working (e.g. in CSS for some elements it shows the source, for some don't) - Disable cache in network checked still loads assets from cache

Not all issues from above happen at the same time. Restarting the app, refreshing the profile or opening in the private window shuffle the issues.

What I tried so far: - Refreshed Firefox (from the troubleshooting information) - Restarted normally (from about:profiles) - Reset my profiles - Tried without singing in to FF account - Deleted the app and reinstalled it

It is a local project running in Docker, but the same project works in Chrome. No changes have been made on my side. I'm a Chrome user and would really like to switch to Firefox.

Asked by Damir Korpar 2 days ago

Last reply by jscher2000 2 days ago

Restore open tabs due to loss of power - MacBook Pro

Firefox unexpectedly quit, open tabs lost when MacBook Pro's charge died. After charging, did restart since Menu button to access History was missing (only menu bar visi… (read more)

Firefox unexpectedly quit, open tabs lost when MacBook Pro's charge died. After charging, did restart since Menu button to access History was missing (only menu bar visible). It returned, but unable to restore closed tabs (as I've done in the past) - History shows it to be "empty." I've spent hours searching Mozilla Support...can anyone please help? These 8-10 tabs must be somewhere!

Asked by DriskillMoody 4 days ago

Last reply by Shivarama 4 days ago

I do not want to use Pocket. Where is my original Firefox

I opened Firefox and am greeted by using Pocket. No obvious way to continue without activating Pocket? Why? All I want is the original Firefox. If I cannot use it like it… (read more)

I opened Firefox and am greeted by using Pocket. No obvious way to continue without activating Pocket? Why? All I want is the original Firefox. If I cannot use it like it was before, I have no need for it.

Asked by mudratz 4 days ago

Last reply by Seburo 4 days ago

Securtiy certificate issues

Hello, I would like to know why all of a sudden video clips, some web sites and my online banking I get "did not connect" Security Issues, or expired certificates. I don'… (read more)

Hello,

I would like to know why all of a sudden video clips, some web sites and my online banking I get "did not connect" Security Issues, or expired certificates. I don't have these issues on any of my other browsers. I am inclined to believe they don't exist. I can log into my online banking but the page with my account data is blank.

Asked by heympark 6 days ago

Last reply by cor-el 5 days ago

problem deleting bookmark

I have a bookmark on my bookmark toolbar, that when I open the bookmark has no highlighted star to allow me to choose to remove it. I open the entire bookmark list and it… (read more)

I have a bookmark on my bookmark toolbar, that when I open the bookmark has no highlighted star to allow me to choose to remove it. I open the entire bookmark list and it doesn't even show in the bookmarks list. How can I delete this off my bookmark toolbar? It's like it doesn't exist but it's front and center showing up. It does work and go to a valid web page. But I don't want it on the toolbar. And can't find a way to get rid of it. I've cleared cache, restarted, updated, etc. Nothing works.

Asked by Pamela 1 week ago

Last reply by jscher2000 6 days ago

Login boxes failing to pop up when I visit

I'm trying to login to my Philippines bank account, but when I click on login and it goes to another tab for login, the login boxes do not appear where I can type in my u… (read more)

I'm trying to login to my Philippines bank account, but when I click on login and it goes to another tab for login, the login boxes do not appear where I can type in my username and password. What settings will fix this so those boxes appear?

Asked by Fence Post 6 days ago

Last reply by FredMcD 6 days ago

Does Mozilla 'Block' Specific 'Social Network' Sites?

I've been having serious log-in problems, as well as 'action' problems when visiting the Gab 'social network' site. I'm 'kicked' almost every time I attempt to post, 'lik… (read more)

I've been having serious log-in problems, as well as 'action' problems when visiting the Gab 'social network' site. I'm 'kicked' almost every time I attempt to post, 'like', and 'comment'.

I've attempted to inquire to the gab staff as to why this is occurring. I've received comment that this is a 'mozilla' issue and that 'mozilla doesn't like gab'. I pointed out that these problems aren't exclusive to my use of the Firefox browser. But I do use Firefox as my browser of choice.

It was suggested that I clear 'cookies', browse in 'anonymous' mode, not use the 'dissenter' plug-in', etc.

I explained that I clear cookies after every session - everywhere. That these problems happen when I'm in a session and the cookies shouldn't be a problem. I almost always browse in a 'private window'. And I never use the dissenter plug-in but always log-in at the site.

I've attached a three screenshots from a few times I had a 'kick' and a forced log-in when in session. Please advise as to what may be occurring here. I'd appreciate it. Thanks.

Asked by Ar-Kona 1 week ago

Last reply by jscher2000 1 week ago

FireFox not working with LinkedIn

Hi, In the recent weeks, I am unable to use LinkedIn properly. After a short while of use, parts of the display disappear. When I click on a link, I am taken to a complet… (read more)

Hi,

In the recent weeks, I am unable to use LinkedIn properly. After a short while of use, parts of the display disappear. When I click on a link, I am taken to a completely different place that I clicked on (seemingly What I see and where FireFox thinks I am are not aligned) and the issues keep adding up. I have ensured that FireFox is up to date. I have tried to refresh the screen. I have restarted it over and over again. Nothing has stopped this issue from reoccurring.

My Mac OS is up to date and I have no issues with LinkedIn on Safari or Chrome. But I do prefer FireFox and would hate to have to change my default browser because of this issue.

Any thoughts, suggestions and ideas are greatly welcomed.

Thanks in advance, Sally.

Asked by solaymantash 1 week ago

Last reply by FredMcD 1 week ago