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Firefox crashes regularly for different reasons

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. M… (read more)

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Asked by u.yilmaz91 4 days ago

Last reply by u.yilmaz91 5 hours ago

Roblox not launching

With the new Firefox update Roblox has stopped launching correctly. When I click on a game I want to play in the Roblox website, and pop-up shows up asking where I want t… (read more)

With the new Firefox update Roblox has stopped launching correctly. When I click on a game I want to play in the Roblox website, and pop-up shows up asking where I want to launch the game link. I go into my application, select Roblox, then click open link in this application. The problem is that instead of launching the game in Roblox, it just opens the Roblox website in a new tab. This problem is specific to Firefox, Chrome and Safari work just fine.

Asked by arrowoodben 3 days ago

Last reply by arrowoodben 4 hours ago

How I fixed Firefox Sync

After digging around, I stumbled into a solution and want to share my experience. A few days back, after reorganizing my bookmarks, I noticed these changes did not sync t… (read more)

After digging around, I stumbled into a solution and want to share my experience. A few days back, after reorganizing my bookmarks, I noticed these changes did not sync to my other computers. I followed the recommendations for [https://support.mozilla.org/en-US/que.../1219438] deleting certain files to restart the sync, a recommendation to create new accounts, and reinstalling Firefox. None of these worked. What did work was:

1. I backed up my bookmarks to both html and json, just in case. 2. I uninstalled Firefox completely, on two of my three computers, then reinstalled. 3. I created a new account. While this is not necessary, I discovered Firefox does allow Gmail's email address tricks after a plus sign (example: firefox+randomword (at) gmail.com). I've been doing this more and more for extra security so a hacker can't use my regular email as a starting point. 4. With all computers logged in, I imported my bookmarks and synced. This solved the bookmark issues. But I've lost my history. I logged into my old account to discover my history was erased as expected. Searching for a solution turned up a Windows tool, but also a mention to import to another browser from which to import into my new account. I downloaded Opera and imported my history locally. 5. In Firefox, logged into my new account, I prepared to import my browsing history back into the new account. Lo and behold, a Firefox pop-up asked if I wanted to merge my old Firefox account sync data into my new account. I did, and everything worked-meaning I did not have to import from Opera.

For admins: It's great there was a tool to allow me to cross import/merge accounts. But why didn't that come up in help docs? And why can't I trigger this myself? Would have made everything so much easier. That said, I'm happy it's all working now and my imports are syncing across my devices.

If anyone has any questions, as this was hastily written while my kids run around, please ping me and I'll answer as soon as possible.

Asked by dweade 13 hours ago

Last reply by dweade 10 hours ago

My bookmarks toolbar font size suddenly got smaller and I can't figure out how to change it back!

I haven't made any changes to my display settings, but after the latest Firefox update (July, 2020) my bookmarks toolbar font size got way smaller and there's no setting … (read more)

I haven't made any changes to my display settings, but after the latest Firefox update (July, 2020) my bookmarks toolbar font size got way smaller and there's no setting to adjust it back. I do not want to make my webpage font size bigger, just the bookmarks toolbar font. It is infuriating to have this change take place without me specifically doing anything and I should not have to download an add-on or extension to fix this (nor should I have to do some weird about:config thing that someone else posted; that makes zero sense to me and is potentially dangerous).

What the heck happened with the most recent update and why are there no controls to adjust toolbar font size in the preferences!?!?!?!?

Asked by Michele M. Algreen 11 hours ago

Need a Firefox Assistant Dealing with Millions of Bugs

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still th… (read more)

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still there. I reopened the session as if I had just closed a session and I was logged into gmail. So clearly Mozilla's instructions on deleting the app on MAC doesn't work. Recycle bin. How do you literally delete the app?

Hoping deletion will solve the issue of not being able to hit enter in the search bar to perform a google search, or click the arrow. Nothing works.

Further, I'm logged into this browser, yet when the tabs disappear I can't reaccess them. What's the point of logging into a browser if it doesn't remember the tabs?

Asked by erotichabit 1 day ago

Last reply by erotichabit 16 hours ago

How we can change the shortcuts in Firefox ??

I'm using Firefox since 6 years and I don't see a shortcuts customize page. I love you're app and I can't tell myself that you haven't turned on this feature. SO WHERE IS… (read more)

I'm using Firefox since 6 years and I don't see a shortcuts customize page.

I love you're app and I can't tell myself that you haven't turned on this feature.

SO WHERE IS SHE ???

(I do this post because I add the extension "Multi Account Container" and they add the shortcut CMD SHIFT + to open new Personal Container. But I use CMD SHIFT + to zoom on my window, so when I want zoom he open new tab.)

Thanks you

Asked by Melvynx 16 hours ago

slow printing from webpages

Recently, I think since updating to 78.0.2, after pressing the Print button on the webpage it takes 10-20 seconds for the print dialogue box to open, rather than opening … (read more)

Recently, I think since updating to 78.0.2, after pressing the Print button on the webpage it takes 10-20 seconds for the print dialogue box to open, rather than opening instantly. This seems to be the case for all websites I have tried. However, if I select Print from the File menu or use Cmd P, the dialogue appears instantly. I am using Mac OS 10.12.6. Please let me know if there is a setting to change to prevent this printing delay. Also, there is no delay in the print dialogue opening if I use a different browser (Chrome).

Asked by ejlang64 1 day ago

Why Am I Unable to Make Calls on Computer From Google Hangouts in Firefox 78.0.1?

I'm having a problem making outgoing phone calls from Google Hangouts from my Firefox 78.0.1 browser on my Mac running OS 10.13.6 High Sierra. Can anyone tell me what to … (read more)

I'm having a problem making outgoing phone calls from Google Hangouts from my Firefox 78.0.1 browser on my Mac running OS 10.13.6 High Sierra. Can anyone tell me what to do to get this working? Every once in a while it works, but most of the time it will not. I have the same issue when I try doing it via Chat out of my Gmail account.

What happens is that when I execute to dial the number, the dialer pops up and instantly closes, and the call does not go through. That dialer will not stay open, and it must forthe call to work. This happens whether I try to use it online from https://hangouts.google.com/ or out of a Gmail e-mail account via Google Chat, which is included in the e-mail account.

I prefer to use Firefox rather than Google Chrome. But in testing, I find I can make outgoing calls from Chrome.

Once in a while, this works. In my Google search, I did find one assertion that it no longer will work out of Firefox because Firefox has stopped supporting plug ins (I had no idea -- then Flash also should not work, but it does, I can watch flash videos, so I'm doubtful plugin support is the issue).

Yet, I do find that Firefox actually offers a Google Hangouts add on! I don't see how that could be if it can't be supported for lack of a plugin. I installed that, closed and reopened Firefox, and tried to dial out of it. Same problem, dialer flashed open and closed, it did not dial out.

Again, I note, sometimes, rarely it seems, it will work. It should not do even that if it requires a plugin that is not there. I didn't see anything in settings that I would expect could be related.

I also note, I have tested it on a Windows 10 laptop, again out of the current Firefox, and same issue. So it doesn't appear the problem is necessarily linked to my Mac, its linked to Firefox. I suspect Firefox will have to do something to be compatible with Google Hangouts and Google Chat.

Asked by hangouts1004 3 days ago

Last reply by hangouts1004 2 days ago

Synch firefox bookmarks, history, logins & passwords & preferences

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I c… (read more)

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I choose to not continue w/a QR code or SMS message, I'm taken to a screen about FF Monitor and am never able to enter "another device", which is where I began, "Connect another device" - any assistance or work around will be gladly appreciated. Thank you in advance, DD

Asked by ddirving 3 days ago

Last reply by ddirving 2 days ago

Top Sites - Syncing and iPhone

Hi, Is there a way to save and sync the top sites? 1. I had to reinstall Firefox on my Mac and now all top sites are gone. 2. Is there a way to sync the top sites with th… (read more)

Hi,

Is there a way to save and sync the top sites?

1. I had to reinstall Firefox on my Mac and now all top sites are gone.

2. Is there a way to sync the top sites with the iPhone app?

Asked by Cooper 2 days ago

The windows will shutdown when I want to save pictures or upload pictures on many platform.

Hi, I got this issue for whole year. I've reset and updated the broswer, but the problem still exist. The windows will shutdown when I want to save pictures or upload/op… (read more)

Hi, I got this issue for whole year. I've reset and updated the broswer, but the problem still exist. The windows will shutdown when I want to save pictures or upload/open pictures on many platform, even on the facebook. I can only use other broswers ,like Chrome, to save or upload/open pictures. Please someone to help me to resolve this problem. Thank you a ton!

Asked by helenhehehehe 3 days ago

Last reply by helenhehehehe 3 days ago

How can I use the shortcut Shift-Option-Up Arrow in Firefox ( Extend text selection to the beginning of the current paragraph)

How can I use the shortcut Shift-Option-Up Arrow in Firefox ( Extend text selection to the beginning of the current paragraph) Shift + Option + Down Arrow-> Extend te… (read more)

How can I use the shortcut Shift-Option-Up Arrow in Firefox ( Extend text selection to the beginning of the current paragraph)


Shift + Option + Down Arrow-> Extend text selection to the end of the current paragraph, then to the end of the following paragraph if pressed again Shift + Option + Up Arrow->Extend text selection to the beginning of the current paragraph, then to the beginning of the following paragraph if pressed again

Form Rookie Mac User, Thanks

Asked by commitment.2020.hk 3 days ago

I cannot longer send mails by using Outlook.

Hello everyone I hope you all are doing fantastic! I'm writing this post due to from one moment to another my outlook stopped worked by using firefox! :( I did investiga… (read more)

Hello everyone I hope you all are doing fantastic! I'm writing this post due to from one moment to another my outlook stopped worked by using firefox! :( I did investigate in similar forums here in the mozilla support, for example this one:

https://support.mozilla.org/en-US/questions/1114389

It seems everything got fixed in a patch from my understanding. I could observe core filres were generated and I'm not even sure if that's related to it but may be useful.

At the moment here is everything I've tried.

1. Clear history, cache for everything. 2. Refresh firefox and Refresh with Add-ons disabled too. 3. I uninstall firefox, since I'm using a Mac I deleted the Library/Application Support/Firefox folder and the Library/Caches/Firefox and Library/Cache/Mozilla.

I'm concerned because, also if I open Chrome for example I can use the outlook without a problem.

Please, all the help will be really appreciate it!!

Have an amazing day, regards.

Asked by cafetojurp 3 days ago

Opening an outlook message in a separate window

IMac 2010 Sierra & Macbook Pro Catalina Hi, I have been dialoguing with Microsoft over the random behaviour of Outlook when I click on a message (or the command 'Open… (read more)

IMac 2010 Sierra & Macbook Pro Catalina

Hi, I have been dialoguing with Microsoft over the random behaviour of Outlook when I click on a message (or the command 'Open the message in a new window'). The window always opens but the message is not always displayed- there is no pattern in this behaviour.

See enclosed screen captures.

This problem occurs on my two machines (see above). I also have Safari and this problem does not occur with this browser.

Microsoft thinks it's a Firefox problem ....il s'agit d'un problème spécifique au navigateur...."

Do you have any ideas?

Do you want a copy of my exchange with Microsoft?

Many thanks for your answers

Best regards Jeremy Lees

Asked by lees.jdl 4 days ago

Stopping Blue Boxes surrounding drop-downs and buttons.

This started only recently (a few days). I keep Firefox up to date. Recently though every time I click on a text box or a drop-down or a button I get these light blue hig… (read more)

This started only recently (a few days). I keep Firefox up to date. Recently though every time I click on a text box or a drop-down or a button I get these light blue highlighting boxes that are driving me crazy:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-07-07-18-18-58-976ccc.png

I've been on a search for results and used three or four different css additions that don't work (focus and outline derivatives).

There is nothing in accessibility settings (Mac 10.11.6) on my computer.

Asked by wrowder 5 days ago

Last reply by wrowder 4 days ago

Firefox, PayPal, and parental controls

Good morning, I am running Firefox 78.0.1 on a Macbook with Catalina 10.15.5 I am in the process of implementing PayPal smart buttons. In my testing, the PayPal payments… (read more)

Good morning,

I am running Firefox 78.0.1 on a Macbook with Catalina 10.15.5

I am in the process of implementing PayPal smart buttons. In my testing, the PayPal payments work with Safari and Chrome, but not Firefox. Specifically, when I click on the PayPal button from Firefox the PayPal payment window pops up but closes within a second or two.

After working with PayPal we were able to resolve the issue by turning off a parental filter. While this filter didn't effect the other two browsers, it did seem to effect Firefox. Once the filter was disabled and I reloaded Firefox, the PayPal payment worked as expected.

The parental filter is set within OSX's Screen Time. I believe utilizing a parental filter isn't unreasonable, especially if you have kids, so I am trying to find a solution. I certainly don't know if this is a Firefox or PayPal issue, but it feels like an issue to me.

I'm working with PayPal to see if they are able to resolve this issue. I am now reaching out to the Firefox community with the hopes of suggestions. Any thoughts or guidance will be appreciated.

Asked by PapaBurke 4 days ago

Issue with New Windows Opening for Office 365 Online

When I open anything in a new window for Office 365, I get a blank rendering of the content, which I obviously can't use. This is frustrating, because anytime that I want… (read more)

When I open anything in a new window for Office 365, I get a blank rendering of the content, which I obviously can't use.

This is frustrating, because anytime that I want to pop and email out of Outlook online to focus on later, I can't. Also, if I want to reply to a calendar invite, I can't because outlook pops up a new window that wont render. I really want to keep using firefox because of your mission and privacy... but I may have to move to chrome for this because most of my work is done in outlook online.

Asked by joseph.thompson 5 days ago

Unable to sign in to Dropbox on Firefox but signing in fine on Safari

Hello there! I write today because I am having this problem every now and then where I try to sign into Dropbox on my Mac desktop and then when I click log in, literally… (read more)

Hello there!

I write today because I am having this problem every now and then where I try to sign into Dropbox on my Mac desktop and then when I click log in, literally nothing happens. I don't get any error message, no incorrect password message, nothing. Simply nothing happens. I've waited a couple minutes to see if it is simply a slow connection; nope. I've already contacted Dropbox support twice; the first time, the issue just went away on its own. When the issue came back today, I contacted them again and they said it is likely a problem with Firefox since everything works perfectly fine on another browser like Safari. They said to try clearing the cookie cache, which I have now done multiple times, and still nothing happens. I've even updated to the latest version that came out just the other day.

Any help is greatly appreciated. Thank you!

Luke

Asked by lbmagruder 5 days ago

Access to the file was denied on macOS

When I try to open a local file using file:///Users/myuser/Documents/... , I get "Access to the file was denied". I'm on macOS 10.15.5. GetInfo on the file shows that I h… (read more)

When I try to open a local file using file:///Users/myuser/Documents/... , I get "Access to the file was denied". I'm on macOS 10.15.5. GetInfo on the file shows that I have read and write access. Firefox version is 77.0.1. I can't recall whether I gave Firefox permission to access my Documents folder when I first ran it on macOS 10.15. If I didn't, I don't know how to now give it access.

Asked by Charlie 5 days ago