Firefox Support Forum

I'm on the latest version of Firefox, and it's unable to play videos on Amazon.com & Netflix.com. Neither did the one before 96.0. I first saw this on Netflix.com and when the tech started asking questions about my operating system, I knew they had pulled a fast one. Now Amazon.com has done the same thing with Firefox. This browser should be hiding the underlying operating system, because it's not necessary. I can use both websites with Chrome and have no issue. The same version of Firefox is on my laptop, but it has no problems because that thing is on Windows 10.

I won't bother with all the nonsense written about troubleshooting, because this is strictly the functionality of those websites peeking under the browser to check the O.S. Firefox needs to fix this hole immediately! You're messing with my money now. Monopolies shouldn't be able to control our hardware like this; they're not paying for any of it.

Oh, my TV is having a problem with the apps, so I was forced to watch videos with my computer instead. My laptop screen is too small and can't have my booming speakers connected to it. My desktop monitor is 34".

Hello guys,

I just dont understand what its with Firefox like 10 minutes ago just with no errors or making sompting to it dose not load any websites at all.

No crash errors no nothink, it opens but when i whant to browse anythink its not woorking.

The only think i see on firefox help > about its Checking for updates loading.

I reboolted my pc, router....etc

IE & Chrome works only firefox not.

Anyone have this issue ?

We are able to open website on previous versions older than 96. and facing below issue .

The page isn’t redirecting properly. This problem can sometimes be caused by disabling or refusing to accept cookies.

Also we check solution and applied as per your help portal but still facing same difficulty , please help regarding this .

Firefox has no idea it's online anymore. It just pretends it's working.

This started a short time ago. I had walked away from my system for a bit (which I do frequently throughout the day with no issues). When I returned, Firefox didn't know it was online. I tried Waterfox, it worked fine. Well, I need Firefox, so I closed out of Firefox to reboot it. It briefly worked for one page. Then it promptly forgot it was online.

I rebooted the entire system. Firefox boots but otherwise is completely unresponsive to typing URLs, choosing URLs from bookmarks or favorites or whatever. I'm now writing this through Waterfox. But I can't use Waterfox because I'd have to import every last password, every last everything. I can't work this way.

What's wrong with Firefox? Why doesn't it know how to do anything online anymore? It doesn't give an error message, it just sits and pretends it's doing something, but it does nothing.

I have hours of work and no way to do anything. I don't know how to recover Firefox from this mess.

I can't even begin to guess at the Firefox version here because it's attempting to update, which of course it can't because it doesn't remember it's online. It should be the latest one as of sometime earlier, no idea when. It updates automatically.

Thank you for your time.

So firefox doesn't load any webpages, can't check for updates and when I try to open it in Troubleshooting mode it crashes (or when i try anything that requires a restart such as clearing startup cache, Refresh Firefox etc. , it crashes). It also crashes when quitting with Command + Q.

What I have tried: Basically everything stated in this article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

I also saw that firefox can't check for updates, so I'm guessing it can't connect to the internet? (Other browsers work fine: Safari, Chrome)

OS: MacOs 12.1 Monterey CPU: Apple M1 Pro 8C/14C RAM: 16GB

I don't have MacOS or any firewall active.

After Win10 and Firefox installed some updates, Firefox doesn't load any web-pages, infinitly checks for updates and cann't get it, cann't load my router's web interface. Current Firefox' version is 95.0.2 x64. Microsoft Edge works properly. I have already turned on and off Windows' firewall (I have no other firewalls) and restarted system.

Firefox 96 stopped working for me this morning :(

A workaround/temporary fix is to disable (set to false) http3 in about:config.

https://news.ycombinator.com/item?id=29918052

Was using my browser firefox, watching a yt vid and clicked to watch another vid and it stopped having network access. Confirmed firewall isn't blocking anything (even disabled it) and no proxy being used. Reinstalled 96.0 (was on like 95.X) no change --- update option in settings has no network access so I just downloaded it on another browser & installed (left the temp files alone) same issue.

This is a software issue with Firefox, not a computer issue. Nothing was updated or change on the computer either and it just stopped working while on youtube. Restarted PC, no change. Disabled a few exts like adblocker & no change.

PC is running macos 11.6, 96.0 firefox.

Thank you for any help.

Good day,

I have a problem with Mozilla Firefox. After few minutes of working i cannot open any website and even refresing not helps (only coled Firefox and open again helps). I reinstaled Firefox and still problem shows up. Could you hel me in this case?

I have cleared the cache and cookies and I have reinstalled Firefox but I am not able to connect to any site. Reinstalling fixed the issue for about 15 minutes but it is now not connecting again. I remoted onto my work machine, and that machine also has the same issue with fire fox. Chrome is working fine on both machines. I have restarted my machines and my router.

After I had some problem with wifi I restarted my laptop, all other browsers work but Firefox.. I restarted it several times but nothing changed. when lunched it does not load webpages. hangs

Anyone else has the same issue after update to latest 64 bit version? Working fine before update, now don't open a single site, even google com

All other browsers working fine, mainly brave

Had to uninstall and intall the 32 bit version to be able to navigate again...

BORING

Anyone found a better solution?

(I tried clear all sets when uninstalling and didn't worked)

As the title says, after updating Firefox Developer 97.0b2 (64-bit), Firefox no longer connected to the Internet.

at the same time running other browser, Chrome/Edge is still connected and running fine. The internet connection on my PC is running just fine, just not for Firefox

Hello,

I work as IT Support admin and I manage de Mac software & update deployments.

I deployed the 96.0 yesterday and a good portion of our users are experiencing issues (Macs only):

We have an infinite loading on every pages we try to open. And must force quit the App. From time to time it looks like its working back again for a while, but then it occurs again. Sadly I haven't found a way to trigger the problem on the demand in order to pinpoint the origin.

according to this post :https://www.spinics.net/lists/fedora-devel/msg296180.html It may be an infinite loop in the HTTP3 protocol.

I had trouble finding information on this problem.

Any more clue about this ?

Dear team, I've been having issues today with firefox which started suddenly, trying to access any website does not work and no error message is returned I've tried google, facebook, local network sites even though all is fine on other browsers. I have followed all steps in your troubleshooting guide with no luck. Refreshing firefox, deleting cache, re installing.

troubleshooting mode doesn't start at all and crashes after high CPU usage in task manager

creating a new profile works until restarting the application then the problem re occurs. I've also sent multiple reports.

After the last update, mozilla firefox has stopped working, does not start websites, the refresh function does not work or goes into troubleshooting mode, the problem is evidently the moziila firefox browser because the opera or google chrome browsers are working properly

https://www.resetera.com/threads/is-firefox-down.538898/

Seems a general issue as firefox is unable to connect to anything on any workstation, any other browser does work.