Firefox Support Forum

My bookmarks have been lost. I think they're gone forever. I really needed them for work. A certain person hacked into my 1password account. I know it's "impossible" but not if someone knows you and is determined and smart. Anyway, he changed the email associated with my account, but not the password. I had to restore my computer. I downloaded Firefox and was logging in. I was prompted to enter the "original" email. Huh? I tried various ways to access my account using the email I knew was the right one to no avail. I had a recovery key, but no place to enter it. I was told I'd be sent an email. No.

A different email worked. But my bookmarks are gone. Any ideas on how i can recover them? I really need the bookmarks. And why would they disappear if the password wasn't changed?

I hope I missed something - like a created a second account without realizing it. Thanks for your help.

My new laptop had a new install of Firefox when I received it, running on a Windows 10 OS. When I installed my bookmarks from a previous back-up (my previous laptop had died) the new installation assigned wrong web addresses to each and every bookmark title. I've tried everything that I can think of to reload my bookmarks and tried to make sense of the help in your FAQ pages. I've uninstalled and reinstalled Firefox but the same issue occurs. The correct titles for my bookmarks appear in the right place, as I'd assigned in my previous laptop. However all the icons are like an empty, wire world icon and most of them don't activate. The ones that do activate a link take me to an entierly unrelated website. When I look at the individual bookmarks under Bookmarks/show all bookmarks, are all incorrect. Many of my passwords still work but some don't. I cannot bookmark a new page - there is just no response at all. I can't delete bookmarks from my Toolbar or from within the 'show all bookmarks' page. What is going on and how can I recover my bookmarks so that I have a functioning Firefox please? Help! I am wasting time both typing in new searches and in trying to fix this! I have even dismantled my old laptop and plugged in the old C Drive to my new one - the drive and all the old data is there and visible but this install of Firefox running on this machine will not accept even the old bookmark data! All the json files that I have seen have no identifying icon - just a blank rectangle as the icon for the file-type. I've even removed the very few plug-ins that I had and gone back to the original install state for Firefox without any joy! That's about as much fault-finding info this non-techie user can give. Over to you please!

Recently, my Win7 PC failed. I was running the latest Firefox as default browser. Fortunately the C: drive was unharmed in the failure and all data was intact. Unfortunately, after a recent reload of Norton I overlooked including Firefox in the backup data set. My new computer is Win10 (bleagh) with the most current version of Firefox as default browser. What files on the Win7 C: drive contain my bookmarks and how do I get the Win10 version of Firefox to import them?

Good evening, I downloaded firefox developer and I must say that I was very amazed by the wonderful browser you have created, the only problem is that when I want to go to view the credentials, any person can view the password (I use a window login password) .

I ask you to enter if it is possible to verify (if it exists) to enter the login window password so as to have even more security!

I am using Firefox 83.0 (64-bit) on Mac OS Big Sur 11.0.1.

Until recently, when I would click on a hyperlink within a pinned tab, it would open in a new tab. (To be sure, this is *without* pressing the Control key on the Mac, or without right clicking on the mouse --> open link in new tab option).

But now, hyperlinks inside pinned tabs open in the same window. This is a workflow nightmare because I am used to having links originating within my pinned Gmail window open in a new tab.

I have followed the instructions at https://support.mozilla.org/en-US/questions/1283295, but this does not help.

The browser crashes about every two or three days. I have enabled all four boxes in preferences (Priv & Sec settings) but the crash reporter does not appear. Is there anywhere in the Fedora Linux system where I can get some info about why this keep happening?

At https://support.mozilla.org/en-US/users/edit or https://accounts.firefox.com/settings I see no way to change my email address. It appears that the only choice is to add a new account, and optionally delete the old one. No. I want to change the email address, and still see my old posts after logging in with the new one. Is that not permitted? The only setting I see is Secondary email address. I want to change the primary.

Hi, We use Firefox for different Web-Interfaces in our Studio. The used Computer is not (and never will be) connected to the Internet. From time to time we get a message in the upper right corner, that tells us, that Firefox is not able to make updates, because it’s not connected to the Internet. (What we allready know) Is it possible to stop this message from appearing? (It’s annoying, when there is no Keyboard or mouse available to click it away) Thanks for your help!

My bookmarks have been lost. I think they're gone forever. I really needed them for work. A certain person hacked into my 1password account. I know it's "impossible" but not if someone knows you and is determined and smart. Anyway, he changed the email associated with my account, but not the password. I was logging in, and was prompted to enter the "original" email. Huh? I tried various ways to access my account to no avail. I had a recovery key, but no place to enter it. A different email worked. But my bookmarks are gone. Any ideas on how i can recover them?

Past 2 days I receive unwanted advertisements in my email and all sign-ins are auto filled. In Firefox I have block pop-ups checked and do not have auto fill addresses checked. Any help is appreciated.

JesusHChrist, the rocket science spam detection on this board seems to be blocking my posts that contain a firefox and mozilla link. That's right, firefox and mozilla. So I don't know what to do about that except the stupid URL deformation below. So let me try to post again. At h t t p s : / / s u p p o r t . m o z i l l a . o r g / e n - U S / u s e r s / e d i t or h t t p s : / / a c c o u n t s . f i r e f o x . c o m / s e t t i n g s I see no way to change my email address. It appears that the only choice is to add a new account, and optionally delete the old one. I do not want that. I want to change the email address, and still see my old posts after logging in with the new one. Is that not permitted? The only setting I see is Secondary email address. I want to change the primary. Thank you kind helpers.

After the last update, some sites appeared in the navigation bar, they are not historical, I never went to those sites, nor can I remove them. I have already erased all the history and they do not disappear. they are always the same, I need to remove them how can i do?