Firefox Support Forum

Hello,

For a few weeks now, I have a lot of crash when using firefox (I'm on windows 10). Not the whole application is crashing, just the current tab that I'm browsing. It said that a random error occured and offer me to reload the tab. It then works but crash again a few moment later (irregular). I tried to update my drivers, to uninstall and reinstall firefox (even did a full wipe of the app and its files before installing again), I tried some old firefox versions but I always have the same issue.

When I check the event viewer I have these kind of error for firefox.exe : Faulting application name: firefox.exe, version: 96.0.3.8061, time stamp: 0x61f17d54 Faulting module name: xul.dll, version: 96.0.3.8061, time stamp: 0x61f17d85 Exception code: 0xc0000005 Fault offset: 0x0000000001e75563 Faulting process id: 0x1a84 Faulting application start time: 0x01d81552ce22efba Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll Report Id: 6154e84a-b617-4067-a5f6-b49760fffb03 Faulting package full name: Faulting package-relative application ID:

Also : Faulting application name: firefox.exe, version: 96.0.3.8061, time stamp: 0x61f17d54 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x000023b9195c61f0 Faulting process id: 0x530 Faulting application start time: 0x01d815a90b9d30db Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 8eb2ef4f-ee3e-4e92-b25b-37f1e1c6eec0 Faulting package full name: Faulting package-relative application ID:

Any idea on how to solve my problem please ?

Thanks in advance

I'm running 96.0.3 on a fully patched Win 10 Pro system - both O/S and programs. When Firefox is running I'm getting these pop-up error messages randomly with changing content. They stay on screen for some seconds and then go away. Message states it's from (via) 5.back2yard.biz. I put that in my hosts file and I'm still getting them. My network is a cable modem hooked to Xfinity and then cable connected to another fully newer patched router. All addresses are 10. range. I ran both a Malwarebytes scan and a Windows Security scan - both are clean.

I'm unable to upload a small image after a hour so I'll give up on that right now.

I didn't update, didn't upgrade, restore or whatever else out of the ordinary, suddenly all my login data is gone. And before you tell me about any "Old Firefox Data" folder on the desktop, there isn't one.

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down now like when im burning a cd. Is anyone else experiencing this? Thank you

I'm having an issue where Firefox (Linux, 96.0.3) will crash after it's been running for a while but no crash report is generated. This is on an older Intel NUC with 2GB RAM running Clear Linux and intended to be used as a digital sign. No other applications are running. There is only a single tab loading a single page from localhost. No extensions are installed. The page is a simple layout using CSS grid. Javascript is used to create a slider with four slides, to cycle through a series of videos hosted locally, and periodically check for content updates. Below is the JS in it's entirety.

My feeling is that it's a memory issue, possibly to do with the video playlist, but I've been monitoring memory usage via about:performance and the tab with the sign has never used more than about 5MB. I've also been monitoring the system resources via htop and I've never seen it go higher than about 1000MB. How can I track down this issue?

Thanks in advance!

<script>

   const swiper = new Swiper('.swiper', {
       autoplay:{delay:10000},
       loop:true,
       effect: 'fade',
       fadeEffect:{crossFade:true}
   });
   
   let video = document.querySelector('video'),
       source = video.querySelector('source'),
       vids = Object.values(JSON.parse('!getVideos')),
       i = 1; //start at 1 instead of 0 because the first is already playing
       
   video.addEventListener('ended', function(){
       source.src = vids[i++];
       if(i == vids.length) i = 0;
       video.load();
       video.play();
   });
   
   //check for content updates
   let seconds = 60,
       lastUpdate = null;
       
   setInterval(() => {
       let req = new Request('~6'),
           headers = new Headers();
           
       headers.append('cache-control', 'no-store, must-revalidate');
       
       fetch(req, {method:'GET', headers:headers})
           .then(response => response.json())
           .then(data => {
               let updated = JSON.stringify(data)
               if(lastUpdate === null) lastUpdate = updated;
               
               if(lastUpdate !== updated) location.reload();
               
           }).catch(console.error);
   }, (seconds * 1000));

</script>

Recently, my Google Search results have been rendered strangely. Some of the strangeness is 1) lack of Google Settings button in the upper right corner; 2) lack of estimated # of results at the top of the page; 3) lack of # of pp. at the bottom of the page; 4) lack of option to see cached versions of each result. I have cleared cookies and cache. I have run an anti-malware program. I have reiterated the problem in safe mode. What to do next to resolve the problem? (And, what would happen if I'd go to the FF pancake and click under History, "Clear site settings"?)

Hi for the website https://jh.railwire.co.in/ my password is getting filled but my username is not filling. Things that I have tried 1. I have checked the Mozilla in safe mode 2. There is not option in context menu to fill the username 3. I am not using the any password manager

Below is the code after inspecting the code

```html

<div class="form-group">
         <input id="username" type="username" class="form-control " name="username" value="" required="" autocomplete="off" autofocus="" placeholder="Enter User Name">
        </div>
        <div class="form-group">
         <input id="password" type="password" class="form-control " name="password" required="" autocomplete="off" placeholder="Enter Password">
        </div>

Also attached the screenshot of the browser with username field empty Firefox is up to date version: 96.0.3 (64-bit) System: MacOS Mojave 10.14.6 (18G95)

Twitter shows up as a blank (white) page. Cannot login. Works okay in Chrome. Got these msgs for Firefox Inspection tool. Content Security Policy: Ignoring “'unsafe-inline'” within script-src or style-src: nonce-source or hash-source specified Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). moz-extension:1:322 Content Security Policy: Ignoring “'unsafe-inline'” within script-src or style-src: nonce-source or hash-source specified 4 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). moz-extension:71:796982 Content Security Policy: Ignoring “'unsafe-inline'” within script-src or style-src: nonce-source or hash-source specified 10 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ads-api.twitter.com/9/measurement/dcm_local_id. (Reason: CORS request did not succeed). Status code: (null).

As of recently, Firefox adapts some elements (basically everything in the toolbar, like the downloads or browsing history) depending on whether it identifies the theme you use as light or dark. I am using a custom theme (this one: https://addons.mozilla.org/de/firefox/addon/tardis/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search) that Firefox identifies as dark, however I absolutely hate any form of dark mode. So far I figured out how to force Firefox to use a light theme everywhere else using about:config, but I couldn't figure out how to change the abovementioned elemtents back to light without changing the theme. So is there any way to declare a theme as light or some other way to change this behavior?

Hello. I want to report a performance issue (slowness) caused by the overexcesive virtual memory usage by Firefox sub-processess.

State description

After runing Firefox, I observed in the htop the process of Firefox (and it's sub-processes) and compared it with the about:processes

I had discovered that main Firefox process opens many sub-processess that aren't even used (they does not appear on the mentioned above "about" page).

Additionally, in some mement, at latest one of the created sub-process start to use 28.6 GB of virtual memory, like each of the created by it sub-process. This causes quite big loose of stability of the browser and even system

I added a plugin that enabled privacy.clearonshutdown for a number of settings and I have lost my Cache and History. Is there a way for me to restore that data? I haven't restarted my computer yet.

I was looking at other options: https://support.mozilla.org/en-US/questions/1290163 and apparently there is an index.dat thing I could use as well, but I can't find it. I really can't afford to lose yet more data after my last mistake.

Kindly look at the picture. It's an error message i got when i refreshed a youtube video. Mozilla keeps crashing after a certain amount of time. And if i refresh it, it keeps saying it has HANDSHAKE problem. Which is weird, since, these sites are actually Youtube, Google search and Gmail. It keeps saying that connection to these sites are not secure. This has been happening for about 4 months now and i don't understand why this is happening.

Now, from the ISP side, i know have problems, ie, the ISP had scammed us and given someone else's IP for 2 months now. So, there are sites like Wordpress, where my IP is banned even though it's not my fault. I can't access my own blogs. However, with Mozilla, unless i use a VPN i can't use normal sites even like Naver.

Now i'm running Mozilla in safe mode. So, please help me, i don't know what's going on. Thanks.

When browsing to mail.yahoo.com I get the following error: Secure Connection Failed

An error occurred during a connection to www.sportsmansoutdoorsuperstore.com. PR_CONNECT_ABORTED_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other browsers and programs work. Should I uninstall and re-install Firefox? This is the first time this has happened as I have had this browser for many years.

Firefox has been running fine for me for a long time but recently, like the last week or so, it has been crashing constantly. When I first boot up my computer, it will be fine for awhile and then it'll just crash. If I try to restart it then, it will either immediately crash or crash after a few seconds. sometimes it will hold together for a bit and then crash. I've had it crash when I've clicked to move to a new webpage, and I've had it crash when it is just idling on a webpage. I have already tried troubleshooting mode and it still crashed, so its not my extensions. Ive also tried to reinstall it and that has not helped either. Any help would be greatly appreciated.

Report ID: bp-befe5e87-aee5-421b-9f5e-d30780220128

Hello/hi Yesterday (Feb1) I had a functional problem with my email site (provider = Orange). Sorting it out with the technician obliged me to refresh Mozilla (for various reasons I'm still on Wndows 7), even though I saw that I had the latest version. I believe that I ticked all the right bowes when doing the Refresh. When it had completed my Orange function duly worked again - but! I could no longer see my (quite extenive) Bookmarks. There's no loner any button to enable me to Bookmark a current page.. My efforts via the drop-down Get-Help-on-Bookmarks function have not worked either. So, please, I need your help! Many thanks indeed for both your excellent browser and for the help which I hope will be forthcoming! Best wishes, PT.

For the last several months pages on my websites don't always show correctly after i've updated them. I then need to go into the settings/privacy and delete all data to see the correct changes.