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ScreenShot

Hello, What became of ScreenShot? I used it all the time. So handy. Pocket doesn't save the same way and often doesn't record what I need. How do I get ScreenShot back ag… (read more)

Hello, What became of ScreenShot? I used it all the time. So handy. Pocket doesn't save the same way and often doesn't record what I need. How do I get ScreenShot back again. Regards & thanks.

Asked by GranBob1 12 months ago

Answered by cor-el 12 months ago

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View Page Info link is gone.

Until I updated to 88.0 64 bit, when I right clicked on a page there was a link to View Page Info right next to the View Page Source link. Now it is gone. I can get the… (read more)

Until I updated to 88.0 64 bit, when I right clicked on a page there was a link to View Page Info right next to the View Page Source link. Now it is gone. I can get the info page back by right clicking the padlock icon, clicking the arrow, then clicking more info but that is a real PITA. How do I get the link back on page right click. I am 100% sure that this was not done intentionally. That would be very silly and absurd to do.

Asked by PCZero 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox no longer displays chess.com pages properly

Over the last 8 weeks or so, I have problems with Firefox displaying chess.com website. The problem is chess.com home page loads but the live play with 3D chess board pag… (read more)

Over the last 8 weeks or so, I have problems with Firefox displaying chess.com website. The problem is chess.com home page loads but the live play with 3D chess board page no longer displays the board fully (top edge cut off) & some other chess.com pages fail to load properly or fully (articles pages and opening analysis pages). I have cleared my browser history & tried reinstalling Firefox (& tried resetting my router) but with no effect. If I use an alternative browser chess.com site works fine & as a long time Firefox user I would prefer to continue with Firefox, but this issue means I will now access chess.com on an alternate browser! Any help gratefully received to help fix this, thanks, I look forward to a positive reply!

Asked by rpdickinson.me 1 year ago

Answered by Naheed 1 year ago

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Firefox autofills in username and password from ME on a form designed for person attributes (not me - anybody)

Newer release of Firefox auto-fill username and password when they should not. I have a web application that has a list of people. Optionally (form is even hidden requiri… (read more)

Newer release of Firefox auto-fill username and password when they should not. I have a web application that has a list of people. Optionally (form is even hidden requiring a click to see) a person can be a user (rare). My username and password are auto filled in ALWAYS now for the person (even when the form is not showing). Can I just change the field names (username, password) in the jsp and have Firefox NOT fill mine in automagically? Or if not, how do I tell the browser that these are normal fields - leave them alone PLEASE (do not auto-fill)?

Asked by rholme 11 months ago

Answered by rholme 11 months ago

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Lost logins.json? help please

So i reset my pc yesterday and forgot to save logins.json because i thought passwords saved on your profile... turns out not and i have tried so many data recovery apps, … (read more)

So i reset my pc yesterday and forgot to save logins.json because i thought passwords saved on your profile... turns out not and i have tried so many data recovery apps, i cannot find it. i used the smart password on almost everything... i dont know what to do

Asked by awesomecoolkarter 1 year ago

Answered by ·´¯`·...¸>-)))º> ~dbben 1 year ago

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Addon `easy youtube video downloader express`

Hello! I had`easy youtube video downloader express` installed, wich is an adviced addon in firefox addons! It worked great! But from one day to another it wasnt there any… (read more)

Hello!

I had`easy youtube video downloader express` installed, wich is an adviced addon in firefox addons! It worked great! But from one day to another it wasnt there anymore and I cannot install it again! What`s the problem? Maybe someone can help, please! Thx, greetz

Asked by schabrackentapir 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox Home screen background colour

The Firefox Home screen background colour has changed to dark grey/black. It used to be white which I was happy with. I can't seem to find a way to change it back to it's… (read more)

The Firefox Home screen background colour has changed to dark grey/black. It used to be white which I was happy with. I can't seem to find a way to change it back to it's old setting. Any clues?

Asked by mike.macdonald 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox 88.0 Constantly keeps re-installing itself

Every time I start Firefox, it tells me it is installing updates and will restart shortly. Why is this happening to version 88.0, which is supposed to be the latest versi… (read more)

Every time I start Firefox, it tells me it is installing updates and will restart shortly. Why is this happening to version 88.0, which is supposed to be the latest version. It is an endless cycle.

I also use Ninite to maintain application updates. It tells me Firefox is running (although is definitely NOT) and refuses to update it.

Bill

Asked by Bill 1 year ago

Answered by FredMcD 1 year ago

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Disable alt+scroll going back/forward

Hi, I need to use alt+scroll to zoom in and out on a website I use regularly. However, often, I will use alt+scroll to zoom out and end up leaving the session as firefox … (read more)

Hi, I need to use alt+scroll to zoom in and out on a website I use regularly. However, often, I will use alt+scroll to zoom out and end up leaving the session as firefox backs out to the previous page. This means that I have to spend a long time logging back in and loading my page.

I have tried shortkeys, but it doesn't seem to support modifying shortcuts using the scroll wheel.

How can I disable this shortcut?

Thank you.

Asked by andrenaveed 11 months ago

Answered by cor-el 11 months ago

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Bookmark Folders Are Empty

Hello. Late yesterday all of my bookmark folder contents became empty. I tried unsuccessfully to restore. Was able to import into Microsoft Edge and then import into Fire… (read more)

Hello. Late yesterday all of my bookmark folder contents became empty. I tried unsuccessfully to restore. Was able to import into Microsoft Edge and then import into Firefox from Edge. Bookmark folder contents were initially visible in Firefox but are once again blank. Bookmark folder contents are still visible in Edge. I sync Firefox between my Samsung S8+ and 2 Windows 10 Pro laptops. Please help.

Asked by CraigKelneck 1 year ago

Answered by FredMcD 1 year ago

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No "bookmark page"

I can't bookmark anything now on my mac computer, there is no "Bookmark page" option anymore! Last month there was no refresh button . Why do these things disappear? I re… (read more)

I can't bookmark anything now on my mac computer, there is no "Bookmark page" option anymore! Last month there was no refresh button . Why do these things disappear? I refreshed firefox. Keyboard commands do work but this is annoying especially when I must always force quit firefox and half the time that doesn't always work! May be time to move on to another browser things are always so slow!

Asked by heatherokay 1 year ago

Answered by cor-el 1 year ago

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Trouble importing bookmarks from HTML file

I exported my bookmarks from the Brave Browser, selected Bookmarks>Manage Bookmarks>Import and Backup>Import Bookmarks from HTML Then navigated to the HTML file … (read more)

I exported my bookmarks from the Brave Browser, selected Bookmarks>Manage Bookmarks>Import and Backup>Import Bookmarks from HTML Then navigated to the HTML file the selected "Open" but noting changed except that a small number of the bookmarks appears under "Recent Bookmarks" when I again select Bookmarks. Each item in this list is repeated according to the number of times I tried to import them.

Asked by Paul Hossfield 11 months ago

Answered by cor-el 11 months ago

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Cursor really small in firefox

So out of a sudden my cursor is like really small in firefox https://i.imgur.com/hHls0Hf.png thats the google page with the cursor in firefox https://i.imgur.com/RuFlp8W.… (read more)

So out of a sudden my cursor is like really small in firefox https://i.imgur.com/hHls0Hf.png thats the google page with the cursor in firefox https://i.imgur.com/RuFlp8W.png thats the same but in edge

I already tried safe mode and a fresh reinstall of firefox

yet the problem is there there, and makes Firefox not really good to use, since you just lose the cursor on white sites

Anyone knows how to fix this?

Asked by Distickstoffoxid 12 months ago

Answered by Distickstoffoxid 12 months ago

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I can't add a secondary email address to my firefox account

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I d… (read more)

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I don't have one. Thanks.

Asked by Grant Prowse 1 year ago

Answered by cor-el 1 year ago

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Need help changing primary e-mail address on Mozilla support forum

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to s… (read more)

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

Asked by dg1727 1 year ago

Answered by dg1727 10 months ago

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Spell Check

British English Spell Check as you type is no longer reliable, sometimes it works but most times it doesn't. Can't seem to get to the bottom of the problem, all settings… (read more)

British English Spell Check as you type is no longer reliable, sometimes it works but most times it doesn't. Can't seem to get to the bottom of the problem, all settings are correct but still doesn't work properly.

Asked by Diddy_Pickle_Wicks 11 months ago

Answered by cor-el 11 months ago

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Japanese characters are not appearing. (SOLVED)

I just installed Firefox to my laptop and noticed that Japanese characters are not working. I tried to change the language from english to japanese because I thought it w… (read more)

I just installed Firefox to my laptop and noticed that Japanese characters are not working. I tried to change the language from english to japanese because I thought it would install the characters but didn't work and rolled back to english. I need to read japanese texts in webpages.... I also checked text decoding from settings > more > text decoding. Unicode is selected and I cannot change to anything else, it is unselectible. What should I do to be able to use the browser properly?

Asked by Bond 3 months ago

Answered by Bond 3 months ago

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Linkedin will not load

Like several others recently posted, since at least the last upgrade I cannot get LinkedIn to open in Firefox. I can get to it in several other browsers on my Win 10 Pro … (read more)

Like several others recently posted, since at least the last upgrade I cannot get LinkedIn to open in Firefox. I can get to it in several other browsers on my Win 10 Pro 64-bit system. I've tried all the "fixes" posted by others without success, so I'm assuming that the problem is something that Mozilla broke with its last update. Also unfortunately, the Firefox problem submission form is currently offline, so I'm hoping someone involved with the development and help process is monitoring these kinds of posts so they can learn about problems that need to be fixed.

Asked by letkin 11 months ago

Answered by letkin 11 months ago