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Can't delete an account for which I no longer have the email address

I'm sure I'm not alone in having an old email address stripped off the server when changing broadband supplier. Unfortunately, most services use email as user ID, hence … (read more)

I'm sure I'm not alone in having an old email address stripped off the server when changing broadband supplier. Unfortunately, most services use email as user ID, hence I have an old F'fox a/c - my first - for which I have long since forgotten the password, which uses just such an email. As a consequence, I can neither change the email nor delete the a/c - F'fox seems to insistst on a user knowing a/c password in order to change email (understandable), or delete the a/c (slightly less understandable). So it 'helpfully' tries to send a password re-set link to ........the a/c email, which of course no longer exists & thus I cannot access. May be just my (mis)perception, but because this was my first a/c, F'fox seems to default to the now inaccessible a/c - one reason why I wish to delete it. Is there another method whereby I can delete this old a/c, or is it doomed to wander the ether for eternity?

Asked by bill.crane 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Archived

Sync Does NOT Work With Version 88.0 Ubuntu (Linux).. Original Version On Xtra-PC USB ThumbDrive Did !

Fix it so the FireFox browser Version 88.0 for Ubuntu (Linux) works AGAIN at saving website Login data using a Primary password via your 'FireFox Sync' advertisement (doc… (read more)

Fix it so the FireFox browser Version 88.0 for Ubuntu (Linux) works AGAIN at saving website Login data using a Primary password via your 'FireFox Sync' advertisement (documentation).

Asked by nm4dgdcs 6 months ago

Last reply by wedr19 3 weeks ago

  • Solved

How to restore the green lock icon

hi I would like ask about green icon .Before I did this by security.secure_connection_icon_color_gray in about:config But in Firefox 106 did not works .There is any way… (read more)

hi I would like ask about green icon .Before I did this by security.secure_connection_icon_color_gray in about:config But in Firefox 106 did not works .There is any way to set this ssl green padlock.

Asked by idude 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

How to upgrade Firefox 88 to Firefox 104

Hello - I've been looking around the Firefox site, and the Internet in general, and so far haven't found out the answer to my question: how do I get Firefox 104 to work … (read more)

Hello - I've been looking around the Firefox site, and the Internet in general, and so far haven't found out the answer to my question: how do I get Firefox 104 to work on my Linux Mint 18.2 Cinnamon Sonya 32 bit? Specifically what I haven't been able to determine is whether or not I first need to upgrade my Linux, which I suspect. And if so, what's the minimum level of the OS that is required? I may be overlooking the simple answers, but so far I cannot find them. And so far the Firefox website upgrade feature does nothing that I can detect. Thank you for any assistance - Doug.

Asked by jehovahs-servant 3 months ago

Answered by jehovahs-servant 2 months ago

  • Solved

Why is Walmart.com suddenly using huge amounts of CPU, memory and disk resources?

When I open Firefox with a dozen tabs showing, Task Manager typically shows Firefox to be using 1.3% CPU, 715 MB Memory and 0.1 MB/s Disk. However, as soon as I open www.… (read more)

When I open Firefox with a dozen tabs showing, Task Manager typically shows Firefox to be using 1.3% CPU, 715 MB Memory and 0.1 MB/s Disk. However, as soon as I open www.walmart.com in a new tab, Firefox CPU goes up to between 34% to 52%, Memory to 13,900 MB and Disk to 50 to 200 MB/s. If I reboot, it is repeatable. I have an AMD Ryzen 5 3600 with 16 GB. What's going on?

Asked by j.erbes 3 months ago

Answered by j.erbes 3 months ago

  • Solved

Permanently pin the tab of an addon

I use the Feedbro-Addon, which creates an own tab. Its url is: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html If I use it as a normal tab (instead of a… (read more)

I use the Feedbro-Addon, which creates an own tab. Its url is: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html

If I use it as a normal tab (instead of a pinned tab) ... it survives a Firefox restart. But if I use it as a pinned tab (which I want) ... it disappears after a Firefox restart.

I suppose it has to do with it being an addon-page instead of a "normal" page.

Is there a way to make it stay permanently pinned?

Asked by thomasvonderelbe 4 months ago

Answered by cor-el 4 months ago

  • Solved

How to change the css of addons-pages

Hey there, How can I change the css of pages created by an addon? (Example-URL: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html) I know how to change no… (read more)

Hey there,

How can I change the css of pages created by an addon?

(Example-URL: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html)

I know how to change normal pages css via different tools like Stylus etc. (or via userContent.css). But this does not work for pages created by addons.

Can you please help me?

Asked by thomasvonderelbe 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

why am I still seeing blinking ads on firefox pages? I thought you totally solved this problem ? If there is no help available will switching to Express VPN resolve problems with firefox ?

'Why am I still seeing blinking ads on firefox pages? I thought you totally solved this problem ? I have been using firefox ad blockers for months with great success; but… (read more)

'Why am I still seeing blinking ads on firefox pages? I thought you totally solved this problem ? I have been using firefox ad blockers for months with great success; but suddenly they stopped functioning efficiently. Since firefox took them OUT OF MY UPPER TOOLBAR SEVERAL WEEKS AGO . 'Thus I have no idea if they are working or not.' There was no announcement of changers or any update that I know of.

Otherwise with no help from firefox, the last resort will be switching to an independent vpn to resolve firefox ad issues... For years I had no issues with firefox or even ad blocking problems; but now ads and firefox's constant need to take TOTAL control of everything has become a major issue.

If all fails, the last hope will be turning to Express VPN...Thanx for any help you can give...rjk

Asked by RJK7 4 months ago

Last reply by Dropa 4 months ago

  • Solved

bookmark pull down menu text and spacing change from rev 88 to rev 89

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space be… (read more)

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space between entries on the rev 88. I have not updated from rev 88 because of this change which is much harder to read in rev 89.

Asked by cisco112 5 months ago

Answered by cisco112 5 months ago

lost tabs

i lost my previous tabs and i couldnt recover them. they were no were to be found in history. i need to restore tabs to a previous time or date to recover them and there … (read more)

i lost my previous tabs and i couldnt recover them. they were no were to be found in history. i need to restore tabs to a previous time or date to recover them and there is no such option, as i accidently closed the new tab and now its overwritten " previous" tabs.

Asked by simon_90x 5 months ago

Last reply by Terry 5 months ago

Firefox Profile suddenly lost Login data; Bookmarks still present. / Need help manually importing from backup file

After my Browser automatically updated to 88.0.1 (i unfortunately ignored the popup to update Firefox for a while) i started it and my Login data was gone. Extensions, Bo… (read more)

After my Browser automatically updated to 88.0.1 (i unfortunately ignored the popup to update Firefox for a while) i started it and my Login data was gone. Extensions, Bookmarks, anything other than Lockwise Data was still there.

I made an account (this one) as i previously did not have one in hopes of somehow fixing that; then after searching for solutions i checked for an "old data" file (does not exist) and checked about:profiles (i have a second profile named "default" that has absolutely zero saved data on anything, i dont know where it came from or wheter it was ever used). The profile that i use ("default-release") was active and that was that.

Then i checked Appdata/Roaming/.../theprofile (from the profile page) and was relieved to find that both "logins.jason" and "logins-backup.json" contained my Login data: The Username and Password (encrypted), formSubmitURL, giud, enctype, etc. I made a completly seperate backup in case something i do ends up deleting those. Since the passwords are encrypted i cannot add them one by one to Lockwise.

I dont know why they dont appear when i check my Login data or try to use the data on any Website. Can i manually "import" the file into Firefox so that it automatically decyrpts the passwords?

Asked by Foxilla16 5 months ago

Last reply by Terry 5 months ago

  • Archived

FF Radio Silence on Floating Videos for TWO YEARS

Made several posts about floating videos and never one answer over the course of two years that I can recall. One of the biggest user problems with FF and we get -- noth… (read more)

Made several posts about floating videos and never one answer over the course of two years that I can recall. One of the biggest user problems with FF and we get -- nothing. If the developers are incapable of solving this go ahead and tell us ! We can look for other browser options. I have researched everything to do with the matter and the topic just round and round and round in circles. Dozens claim to have the answer but they are all full of hooey. Simple question -- time to start looking for options other than FF ?

Asked by JoeJupa 6 months ago

Last reply by cor-el 5 months ago

several sites not opening in FF

For some time now FF will not open certain sites that it used to, these sites all open and function normally in other browsers such as Opera. The most important being my … (read more)

For some time now FF will not open certain sites that it used to, these sites all open and function normally in other browsers such as Opera. The most important being my online bank! I have contacted the sites involved and they cannot understand why. I have cleared Cache, cookies etc. I'm using FF 88.0 on Ubuntu. Can you help?

Asked by brumman 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Mozilla -- Please Stop Ghosting Me On My Floating Videos Questions Posted

Several questions posted over several years about stopping floating videos. No credible responses. Please STOP ghosting me ! YES or NO ! It's one of the two ! If the c… (read more)

Several questions posted over several years about stopping floating videos. No credible responses. Please STOP ghosting me ! YES or NO ! It's one of the two ! If the competence at Mozilla doesn't exist, intestinal fortitude not present, interest, or there has been a bribe paid to ignore floating video issues -- please let me know ! I can handle the answer -- I promise you. If the answer is NO -- FF is gone on my machines. ONE OR THE OTHER ! Which is it !!! If you don't know -- type nothing and DO NOT waste my time again...

Asked by JoeJupa 5 months ago

Last reply by JoeJupa 5 months ago

Lost bookmarks & history; lost profile. Did Firefox change the name of a mount point?

This is so strange as to be almost unbelieveable. It began as a profile issue. Everything is okay now, but there was much weirdness. I think this is a worthwhile read and… (read more)

This is so strange as to be almost unbelieveable. It began as a profile issue. Everything is okay now, but there was much weirdness. I think this is a worthwhile read and I'm eager to hear any ideas regarding what happened.

The bottom line: If Firefox changed the name of a mount point, that was/is a bad idea -- developers take note.

I run Firefox (latest) in a Linux Mint Guest inside a VirtualBox virtual machine with a Windows Host. The Firefox application is installed as usual, but the profile is here: 'FireFox Profile.vhd' -- a virtual USB that, on VM boot, VBox mounts here: '/media/mark/FireFox Profile/'.

The profile is: '/media/mark/FireFox Profile/mwad0hks.default/'.

Events: 1 - In a proven Linux Mint VM, today I booted the VM as usual but Firefox apparently lost my bookmarks & history. Why? I'll probably never know. 2 - I created a new profile hoping that in the process, I'd be given the option to use an existing profile -- no dice, FF created a new, blank profile. 3 - I discovered that I now had these: 3.1 - '/media/mark/FireFox Profile/', and 3.2 - '/media/mark/FireFox Profile1/'. 4 - I closed FF, launched Nemo, and tried to delete 'FireFox Profile1' but was refused. 5 - After much fiddling of the contents of 'FireFox Profile.vhd' mounted in Windows (to make it accessable outside the VM) I backed up 'FireFox Profile.vhd' -- good thing I did that. 6 - I realized that the mount point must have been renamed from '/media/mark/FireFox Profile/' to '/media/mark/FireFox Profile1/'. 7 - Sure enough, I launched the VM and deleted '/media/mark/FireFox Profile/' -- remember that '/media/mark/FireFox Profile1/' could not be deleted. 8 - So I concluded that "something" must have renamed the Linux VM mount point from '/media/mark/FireFox Profile/' to '/media/mark/FireFox Profile1/'.

I conclude that FF must have done the renaming in step 2.

I launched the Linux VM aiming to search how to rename the mount point back to its original name and low and behold, FF now found the correct profile and everything was happiness again. End of story. Or is it?

Asked by Mark Filipak 5 months ago

Last reply by Mark Filipak 5 months ago

  • Solved
  • Archived

I have a mag subscription to 'Hyperallergic'. The first page loads but I cannot get any article that I try to click on. There is an icon on top but it gets blue and the page is blank.

Please tell me what to do to have the magazine work. It used to, but I think that some new thing like Adblock must have changed it and I cannot read the magazine now. Tha… (read more)

Please tell me what to do to have the magazine work. It used to, but I think that some new thing like Adblock must have changed it and I cannot read the magazine now. Thanks.

Asked by lindron 6 months ago

Answered by FredMcD 6 months ago

  • Archived

Has Firefox ever made it possible to have the tabs BELOW the address/search bars?

I've been changing this over many years. Now I have two additional browsers to use so I'm not updating until I can, once again, organize the browser to fit my needs. … (read more)

I've been changing this over many years. Now I have two additional browsers to use so I'm not updating until I can, once again, organize the browser to fit my needs.

Asked by Commander 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Restoring Synced Data After Accidental Deletion

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to th… (read more)

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to the recovery keys if required and can attempt to provide any information requested about the account. Not sure if it is even possible to restore the data using this method but it's worth a try at least. Appreciative of any assistance with this problem, thanks again :).

Asked by Aldraxic 7 months ago

Last reply by FredMcD 7 months ago