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  • Archived

I need to use Firefox 37

How can I stop an automatic update? I am in Hong Kong. The Inland Revenue Department website will not work for me if my Firefox browser is later than 37. I want to tempor… (read more)

How can I stop an automatic update? I am in Hong Kong. The Inland Revenue Department website will not work for me if my Firefox browser is later than 37. I want to temporarily keep 37 as my browser so that I can enter the tax department to pick up a message. How can I do that without it automatically updating to 39, which will not help me?

Thank you, Ken McManus wxxxxx@yahoo.com

Asked by wkyken 4 years ago

Last reply by John99 4 years ago

  • Archived

Why can't you speed up Firefox 38 and 39?

I have tried all of the troubleshooting tips on the help pages and nothing is speeding up Firefox 39. I have adequate RAM and my graphics drivers are up to date. I have t… (read more)

I have tried all of the troubleshooting tips on the help pages and nothing is speeding up Firefox 39. I have adequate RAM and my graphics drivers are up to date. I have tried disabling hardware acceleration, etc. and nothing has helped.

Asked by BK_Malik 4 years ago

Last reply by cor-el 4 years ago

  • Archived

My youtube does not play video, only audio is playing.

My youtube is currently using HTML5 player. But only audio is playing, no video. I don't see any missing plugin warning or any error. How can i solve the problem? Thanks … (read more)

My youtube is currently using HTML5 player. But only audio is playing, no video. I don't see any missing plugin warning or any error. How can i solve the problem? Thanks in advance for your help!

Asked by ray.17 4 years ago

Last reply by philipp 4 years ago

  • Archived

"Secure Connection Failed" Error on one particular website

When I try to access the https site for MyMU (it is a student services website for my Alma Mater, Marshall University) at https://mymu.marshall.edu/group/mycampus/home, I… (read more)

When I try to access the https site for MyMU (it is a student services website for my Alma Mater, Marshall University) at https://mymu.marshall.edu/group/mycampus/home, I receive a "Secure Connection Failed" error with the following message: "An error occurred during a connection to mymu.marshall.edu. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)." I am asking about this here because I already tried every possible solution given at https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message, as well as several other solutions in the Mozilla forums and such, to no avail. What the heck is going on, and how can I fix it?

I can still access the https://mymu domain in Chrome, by the way. And this problem only seems to be happening after I updated to VERSION TWO OF THE FIREFOX 39.0 BETA (I should mention, I use the beta release because I want my browser to be 64-bit).

Asked by goodyfresh 4 years ago

Last reply by cor-el 4 years ago

  • Archived

WHY CAN'T I USE CTRL+C ON FIREFOX?? ITS REALLY FRUSTRATING

WHY CAN'T I USE CTRL+C ON FIREFOX?? ITS REALLY FRUSTRATING every time I wanna copy something I should click right then press copy.. is there any solution?? help me pleas… (read more)

WHY CAN'T I USE CTRL+C ON FIREFOX?? ITS REALLY FRUSTRATING

every time I wanna copy something I should click right then press copy.. is there any solution?? help me please.

Asked by yasserd99 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

can't create new email outlook in firefox

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail When I click on New [to cre… (read more)

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date

https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail

When I click on New [to create a new email message]

Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely

Asked by alanworland 4 years ago

Last reply by John99 4 years ago

  • Archived

Netflix no longer plays audio.

I've been troubleshooting this for hours. Netflix no longer plays audio. It tells me that firefox does not support the DRM software. I thought the whole point of the rece… (read more)

I've been troubleshooting this for hours. Netflix no longer plays audio. It tells me that firefox does not support the DRM software. I thought the whole point of the recent update was to make firefox work with drm. Other browsers work fine, only firefox has the problem. Silverlight is up to date. I have tried disabling drm content in setings/content but I see no change. help please.

Asked by mikepimpollo 4 years ago

Last reply by guigs 4 years ago

  • Archived

how do I fix this error message? terminal.sonefex.com:8443 uses an invalid security certificate. The certificate is not trusted because it is self-signed. HELP!

Here is the full error message terminal.sonefex.com:8443 uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate i… (read more)

Here is the full error message

terminal.sonefex.com:8443 uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate is only valid for <a id="cert_domain_link" title="M. Thomas">M. Thomas</a> The certificate expired on 7/1/2004 12:21 PM. The current time is 6/11/2015 8:02 AM. (Error code: sec_error_unknown_issuer)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I use this site for work every day. Last night it stopped letting me access the page. I have no idea what changed. Our terminal is used by staff everyday and I can't get paid without it. I tried all the basic fixes covered by the help/troubleshooting pages. I have cleared cache and cookies/history, I have added the page as an exception made it my home page, I have gone into the trouble shooting info and deleted the little dll file as suggested and rebooted firefox...nothing is working PLEASE HELP

Asked by Lynnkeogh 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

'Select file to upload' dialog not opening - How can I solve it?

Firefox does not open the 'Select File' dialog box if I click on the 'Select Files' button on websites. Websites I tried include virustotal.com, fineuploader.com/demos.ht… (read more)

Firefox does not open the 'Select File' dialog box if I click on the 'Select Files' button on websites. Websites I tried include virustotal.com, fineuploader.com/demos.html and even the 'Add Images' possibility on this support site I'm asking my question. Selecting files through Flash is working, though (e.g. uploadify.com), as well as dragging files on the button does work. I followed the advices given here, hence Firefox is currently opened in Safe Mode (which still does not allow to select files). How can I solve this behaviour without switching to a stable version (the current FF 38 stable is not available as 64 bit) or restoring it (through about:support; don't know if it would work either)?

Asked by deep_thought 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Problems with search bars in Firefox 38.0.5 & 39.0 beta.

Since I installed Firefox 38.0.5 I have had problems with the search bar in all the pages I open: the search bar become green, the letters I write get hide and show only … (read more)

Since I installed Firefox 38.0.5 I have had problems with the search bar in all the pages I open: the search bar become green, the letters I write get hide and show only when I pass de cursor over the bar and disappear again, if I try to correct the text it is impossible, I have to write it in Word Pad, copy and paste in the bar (I most to do that in this post). When I copy text & images in any page, only text appears no images, in any program. When I click in E-bay lists all the items get selected in green. I Installed Firefox 39.0 Beta with no results; this problem don´t occur in any other navigator I tried. My PC is a custom made one with a Intel Core 2 Duo E8600 running at 3.3GHz, 8.0 GB, Windows 7 x64.

Asked by LAEDCAR 4 years ago

Last reply by jscher2000 4 years ago