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Deletion bookmarks and passwords

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but witho… (read more)

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but without all the passwords, bookmarks and history of the past few years. This is really inconvenient. I have since then made an account, but the fact that I can't find any of this data anywhere has me worried that every time I update Firefox it will wipe my account.

Asked by m.groot 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Honey add on---STOP IT

need to stop 'HONEY' app.!!!...no changes result to do so when ASKED MULTIPLE TIMES-followed suggestions you provided...will need to stop using of FIREFOX ( used for Year… (read more)

need to stop 'HONEY' app.!!!...no changes result to do so when ASKED MULTIPLE TIMES-followed suggestions you provided...will need to stop using of FIREFOX ( used for Years+++) if not successful...

Asked by update2017 5 months ago

Last reply by Chopper Whitewolf 5 months ago

How do I turn off the Firefox sidebar key combinations?

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Remo… (read more)

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Removing the sidebar button doesn't really help and it's annoying. So how exactly do I turn off the key combination for the sidebar?

Asked by llama.qwerty 1 month ago

Last reply by Agent virtuel 1 month ago

Can't read any comments

When I read a thread and then it shows comments I can't read them on Mozilla anymore I went to Google Chrome and I can read them so its something with my browser … (read more)

When I read a thread and then it shows comments I can't read them on Mozilla anymore

I went to Google Chrome and I can read them so its something with my browser

Asked by sam8 5 months ago

Last reply by Harry kane Kane 5 months ago

WebRTC turning inactive

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the… (read more)

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the config variable media.peerconnection.enabled into 'true' and the add-on works. For some time, only! After a couple of days it is back to 'WebRTC not detected'. What is wrong?

Asked by erik18 5 months ago

Last reply by Syco Path 5 months ago

Gah tab crashed - crash report attached.

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates… (read more)

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do.

I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before.

Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations

NB: I do not usually get the opportunity to submit a crash report when these crashes happen.

Asked by M R 5 months ago

Last reply by Paul 5 months ago

WEBSITE DOES NOT DISPLAY

On two Windows 11 computers, the webpages only display as text now. On Windows 10, Firefox works normally. i.e. Keyboard shortcuts Search alt + / Cart shi… (read more)

On two Windows 11 computers, the webpages only display as text now. On Windows 10, Firefox works normally. i.e.

Keyboard shortcuts
   Search
   alt + /
   Cart
   shift + alt + C
   Home
   shift + alt + H
   Orders
   shift + alt + O

To move between items, use your keyboard's up or down arrows. .us Delivering to Aurora 80013 Update location All EN Hello, sign in Account & Lists Returns & Orders 0 Cart All

   Amazon Haul
   Medical Care 

Saks Best Sellers Amazon Basics Today's Deals New Releases

Asked by johnt4 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

I can't connect two-factor authentication

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving back… (read more)

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving backups, two-factor authentication disappears immediately after refreshing the page. Mozilla stores all my passwords and data - therefore, two-factor authentication is very important for my account.

Asked by olegnikiforov0 5 months ago

Last reply by Kiki 5 months ago

password manager

I had to reconstruct my passwords. Today while creating a new password and sign in for Clev. Clinic, each time i created a new password, I went to the password manger "… (read more)

I had to reconstruct my passwords. Today while creating a new password and sign in for Clev. Clinic, each time i created a new password, I went to the password manger "show password" for that site, it was gobbly gook? Then it occurred to me this might be "encryption". Is the password manager now encrypting PW's? OR could it be the Clev. Clinic site doing this? Do you know

Asked by Joe 5 months ago

Last reply by jeff-g 5 months ago

gmail not loading on Firefox

My gmail account will no longer work. For awhile, I would get message saying, "trying to reconnect" and how many seconds it will take-and then all stops I have BestBuy G… (read more)

My gmail account will no longer work. For awhile, I would get message saying, "trying to reconnect" and how many seconds it will take-and then all stops

I have BestBuy Geek squad-and they couldn't figure it out either-but made me feel like, why would you use firefox , when there are so many other browsers that don't have this issue? Did you try chrome, microsoft edge, and the list goes on. I have read others that sound like they have similar issues-and did see about trying to get sandbox? But I couldn't seem to follow those instructions to even download. Very frustrated, should I just stop using Firefox for my mail and pick another browser for my mail???

Asked by elisa dalrymple 5 months ago

Last reply by Denys 5 months ago