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  • Archived

Youtube. starts with ad and never displays skip or plays videos

what settings have i screwed up on youtube.; always have to watch full advertisement and never displays skip icon to move into subject. what do i need to do to rec… (read more)

what settings have i screwed up on youtube.; always have to watch full advertisement and never displays skip icon to move into subject.

what do i need to do to rectify this. i am mozila challenged :)

Asked by TOM 11 months ago

Last reply by jeff-g 11 months ago

  • Archived

How can I add the translation icon to the toolbar

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on … (read more)

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on Windows 10 Pro.

Asked by stevepgeneral 1 year ago

Last reply by James 1 year ago

  • Archived

Taskbar loads twice

I updated yesterday to Windows 11. Following that update,I had a few difficulties getting Firefox up & running. It seems to be OK now except for the Firefox icon appe… (read more)

I updated yesterday to Windows 11. Following that update,I had a few difficulties getting Firefox up & running. It seems to be OK now except for the Firefox icon appearing twice on my taskbar when I switch on my computer. Is there an easy solution? I am not technically skilled. Thanks for any guidance.

Asked by Valleigh 11 months ago

Last reply by Valleigh 11 months ago

  • Archived

DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 11 months ago

Last reply by James 11 months ago

  • Solved
  • Archived

video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Asked by russellofthedesert 11 months ago

Answered by russellofthedesert 11 months ago

  • Solved
  • Archived

Problems accessing Google products on FF

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10: Gmail (mail.google.com) became completely inaccessible Google Maps (maps.googl… (read more)

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10:

  • Gmail (mail.google.com) became completely inaccessible
  • Google Maps (maps.google.com) opens normally, but app icons stopped displaying correctly (as in attached screenshot)

Comments:

  • Gmail and Google Maps are accessible normally on Chrome and Edge
  • YouTube (which is another Google product) works fine on my FF
  • Tried refreshing FF then tried clearing all cookies, caches, and browsing history, but made no improvement of any kind.

Any advice?

Asked by Khalid 1 year ago

Answered by Khalid 1 year ago

  • Archived

Gmail and B of A page access

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few d… (read more)

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few days and now simply refuse to load. Both readily load on my Android phone and also load on the computer in question with Microsoft Edge. Has there been an update I missed or any other issue with such pages suddenly becoming incompatible with Firefox?

Asked by Kevin Stone 11 months ago

Last reply by James 11 months ago

  • Archived

Comment sections not displaying on some sites

The comment section on various sites is no longer displaying, The Federalist, Townhall, Pjmedia, Hotair, Redstate. All use disqus.com. Settings under privacy and securi… (read more)

The comment section on various sites is no longer displaying, The Federalist, Townhall, Pjmedia, Hotair, Redstate. All use disqus.com. Settings under privacy and security set to standard. Manage exceptions list all these, including disqus. Turned off, restarted, reloaded sites (not from bookmarks). Works on Edge but not Firefox. Do I just discontinue using Firefox and be done with this? Just checked Firefox for updates-says mine is up-to-date, version 136.0.2.

Asked by hdbc.lcnm 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Tabs crash unless Firefox Destop is running in Windows 8 compatibility mode

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshootin… (read more)

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshooting mode or Windows 8 compatibility mode. OS is Windows 10 Pro (x64) 22H2 on ThinkPad E495 (AMD Ryzen 5 3500U) Things that haven't resolved the problem: - Remove extensions and themes - Refresh Firefox - Reinstall Firefox - Updating Visual C++ 2015-2022 with Redistributable (x64) version 14.42.34438 - Updating Firefox to version 135.0.1 and subsequently to version 136.0, however updater only works in Windows 8 compatibility mode - Full system scan for malware (none found) Note: Extensions NoScript and Cookie AutoDelete work normally with Firefox running in Windows 8 compatibility mode.

Asked by HeathR 12 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

After switching language from English to Arabic and back, a line that appears to be related to Arabic remains on the blinking cursor symbol within web pages

I changed my language from Arabic and back, and now I see a little line attached to my cursor within all web pages that I visit, that I believe was added as a result of m… (read more)

I changed my language from Arabic and back, and now I see a little line attached to my cursor within all web pages that I visit, that I believe was added as a result of my language change to Arabic and then back. I have attached screenshots of what a normal cursor looks like vs what my cursor in firefox looks like now. I have not had this happen before today when I have switched between languages in the past. It looks normal within the Firefox address bar, but not within text boxes within web pages.

My current language settings are set to US English, but I keep the others as alternates to switch back and forth between.

Asked by mkanaly 11 months ago

Last reply by mkanaly 11 months ago

  • Archived

Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (read more)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Solved
  • Archived

Firefox still not updating in the background like other browsers

I already have "Automatically install updates" and "When Firefox is not running" enabled. But after each Firefox update I still get the "Do you want to allow this app to … (read more)

I already have "Automatically install updates" and "When Firefox is not running" enabled.

But after each Firefox update I still get the "Do you want to allow this app to make changes..." prompt and "Firefox is installing your updates and will start in a few moments" window. These are inconvenient as they require user input and take up time.

I don't get these on all other browsers I use (including Chrome, Edge, Safari, Firefox, Opera, Vivaldi, Brave), which all update in the background seamlessly.

Is there a way to prevent these in Firefox and just have Firefox update seamlessly in the background like other browsers?

Asked by Connor 1 year ago

Answered by Connor 11 months ago

  • Archived

Restoring System

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the di… (read more)

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the displays on my monitors. I have restored the system to a few days ago when the system was correct, but the restore resulted in the same Edge displays. With considerable effort to overcome Edge, I have also made Firefox my default browser. After resetting and restarting, my One Note pages are still no longer available and my displays have not changed from the Edge-changed ones. Any additional ideas? Please?

Asked by Linda141 12 months ago

Last reply by markwarner22 12 months ago

  • Archived

Numbers?

Why do numbers appear next to some of my shortcuts on my Firefox shortcuts home page? See attached. I only have one tab or window open and this number (5) has incremented… (read more)

Why do numbers appear next to some of my shortcuts on my Firefox shortcuts home page? See attached. I only have one tab or window open and this number (5) has incremented over time.

Asked by goroberts 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Roboform extension not working with 1.9.1b (Firefox 136.0.1)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to… (read more)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to use the the extension - no offer to fill passwords, etc.

Can I revert to previous version of the browser?

Asked by Richard McDonald 12 months ago

Last reply by markwarner22 12 months ago

  • Archived

in settings Homepage and new windows use custom urls, current urls it doesn't include Pinned tabs.

in settings Homepage and new windows use custom urls, current urls doesn't include Pinned tabs. Windows updated and when firefox was restored two windows were opened, on… (read more)

in settings Homepage and new windows use custom urls, current urls doesn't include Pinned tabs. Windows updated and when firefox was restored two windows were opened, one was blank and the other opened old home page settings but did not reopen all my pinned tabs, gmail, yahoo mail,and some other tabs I plnned, there are 5 of them and several regular tabs I had open before and most of them did not show up in history. Pinned tabs do not get included in use custom urls for the home pages. Also for several days my roboform bar would not show up, roboform said no open browers to attach to when firefox was open.

Asked by dsscheibe 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Update wiped out Settings

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with… (read more)

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with the dots moving like it's searching for a site.

Asked by JODY10 12 months ago

Last reply by jonzn4SUSE 12 months ago

  • Archived

Firefox requires a master password every time it starts up.

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in… (read more)

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in the settings. Before this problem did not occur, no settings were changed.

I read the official article on this topic, but the recommendations described there did not help me. I turned off the password, logged out of the browser, turned it back on, logged out again, and nothing. When I turned it back on, still at every startup it asked for the password.

I also noticed that every time I start it up, the loading circle next to the cursor spins, like something is happening. Can you tell me what it could be and how to get rid of this problem?

OS: Windows 11 24H2.

Asked by nik.dobshikov 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Unable to download extensions on Steam Deck desktop mode

Using Firefox browser 126.0.1 via Steam Deck desktop running SteamOS 3.6.22; I am unable to download any extensions. I tried to download uBlock Origin and ProtonVPN throu… (read more)

Using Firefox browser 126.0.1 via Steam Deck desktop running SteamOS 3.6.22; I am unable to download any extensions. I tried to download uBlock Origin and ProtonVPN through addons.mozilla.org, but recieved an error message:

"Installation aborted because the add-onn appears to be corrupt."

I then checked other extensions I found on the front page recommendations, like "Dark Reader" and "Image Search Options" and they gave me the same error.

Could not find anything that helped my situation upon searching for solutions, any help would be appreciated.

Asked by sampmcg7 12 months ago

Last reply by James 12 months ago