Showing questions tagged: Show all questions

Need help reverting to Firefox 108. I can install it no problem, but don't understand how to get all my settings back that 109 removed.

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upse… (read more)

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upset and frustrated right now! So much wasted time. I cannot believe Mozilla did this to us with no warning!!!!!!!! I have seen some articles on how to get the info back, but I don't really understand them. I am relatively computer-savvy, but I definitely do not understand how all this works. Some "Firefox for Dummies" at this point would be greatly appreciated. I am on a PC using Windows 10 professional 64-bit with automatic updates so it's current.

Asked by ElegalEyes 8 hours ago

Last reply by ElegalEyes 5 hours ago

How do I find out if a Firefox add-on is causing "rendering error" on a website I'm trying to log in to

I have been fighting with Xfinity.com for too long now over a "rendering error occurred: invalid time value" message when I log in to their billing function for my accoun… (read more)

I have been fighting with Xfinity.com for too long now over a "rendering error occurred: invalid time value" message when I log in to their billing function for my account. I am using a Windows 7 PC with whatever Firefox version is the most current.

Among the responses from their "experts," I see something that has to do with "browser add-ons may be causing your problem."

I have looked at my Firefox settings > manage your extensions as well as settings > manage your plug-ins. Under Extensions enabled I have 2: Norton Safe Search and Norton Safe Web. Under Plug-Ins enabled I have OpenH264 Video Codec and Widevine Content Decryption Module. That's all. Could any of these be causing the problem?

Does this "rendering" error have anything to do with Javascript? (I thought Firefox did not support Java so never paid any attention). If it does relate to Javascript, how do I fix my Firefox browser settings to enable it for the Xfinity.com website to see if that fixes anything?

This is so incredibly discouraging.

Asked by smittydm 4 weeks ago

Last reply by smittydm 1 day ago

toolbar enters overflow menu when watching full screen videos, incl default bar/settings

entire firefox toolbar enters overflow menu thingy when i watch videos in full screen (player full screen not FF/f11 fullscreen), this also happens even when i reset tool… (read more)

entire firefox toolbar enters overflow menu thingy when i watch videos in full screen (player full screen not FF/f11 fullscreen), this also happens even when i reset toolbar to default, all of it still enters overflow, and i have to press F11 twice to get it "out" this is totally new, (didn't even know there was an overflow thingy), in over a decade of firefox never encountered this seen it, to the point i didnt' realize overflow was a thing, and on a new install i can't seemingly to get it to not keep "eating" my toolbar

this is super annoying, and i would really really like a way to "Lock" my toolbar so this doesn't happen, and i can't imagine it's normal in anyway, specially when it happens on default and a clean install/empty browser, please help get back to normal toolbar "sticky"

Asked by hitmanpro 2 weeks ago

Last reply by hitmanpro 2 days ago

Google sourced content often fails to load

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent… (read more)

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent, but the most frequent failures are searches using either the address field or the dedicated search field - much of the time I just get a blank page, and at first it looks like it might be trying to load something, but after awhile the "X" abort icon changes to the reload icon, signaling that it thinks it is loaded or has given up. Success or failure seems to come in waves or phases, not completely random - immediately retrying will usually not work. If I can get to the Google home page by typing "google.com" directly (which has a much better batting average than searching in the address/search fields, although not always), I can search directly on the Google page without trouble for some mysterious reason (perhaps that fills the page using AJAX rather than reloading - I'm not sure). But then clicking on one of the results might not work, because that initially goes to a Google URL before redirecting to the requested page. I've resorted to extracting the page location from that redirection URL just to bypass Google.

Other Google services have problems, too. YouTube's home page usually loads outlines of videos, but sometimes it fails to fill in thumbnails and other details or does so VERY slowly. Occasionally even reCaptcha will fail to load when I'm trying to log into some site that uses it. And even when something appears to fully load and function (e.g. a couple Google Sheets I use daily), often the "stop loading this page" X and hourglass on the tab will remain, indicating that it thinks something is still loading (in that case, it seems to never time out - I either click the X or ignore it). All these types of failures started at the same time, so they seem to have a common cause.

I have not noticed any problems with sources that are not owned by Google. And Chrome and Edge have no problems at all. So apparently it's specifically Firefox and Google that are not getting along. I'm running Firefox 108.0.1 (in PortableApps, although located on my hard drive) on Windows 11.

These failures happen even if I start Firefox in troubleshooting mode (which proves it's not caused by an add-on) or open Google in a private window so that there are no cookies involved. Since Chrome works, I also tried using the User-Agent Switcher add-on to pretend I'm Chrome, but that also has no effect. I expected to see tons of other complaints about this on the web, but there have been surprisingly few, and the only suggestion that seemed relevant (and effective for some people) was to set "security.tls.enable_0rtt_data" to false, but that has not made any noticeable difference in my case.

I waited through a couple Firefox updates, hoping it would just get well, but I've lost patience. Are there any new ideas out there?

Asked by OsakaWebbie 3 weeks ago

Last reply by OsakaWebbie 2 days ago

Constant Firefox Trouble Reports When Browser Isn't Even Running

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even… (read more)

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Asked by backgroundsound 1 week ago

Last reply by backgroundsound 2 days ago

Firefox doesn't load web pages at all or correctly, other browsers, no problem

With the latest updates to Firefox, quite a few web pages NO longer load correctly. They don't at all or just partially.. Such as wunderground.com (only a partial displ… (read more)

With the latest updates to Firefox, quite a few web pages NO longer load correctly. They don't at all or just partially.. Such as wunderground.com (only a partial display), gellerreport.com (basically blank), etc.... deleted cache, cookies, nothing works.. have to use either chrome, yuck, or ms edge, double yuck. are you forcing us to use other browsers now??

Asked by v 1 week ago

Last reply by v 2 days ago

Font Courier New is broken in automatic email signatures on Outlook Live website (owa)

For some reason my automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). I have been having this problem… (read more)

For some reason my automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). I have been having this problem for a while now (aka, not only after the last Firefox update), but it is intermittent.

I have already tried identifying whether the issue is in an extension or in Firefox itself, but without success. Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would appreciate some help in identifying the culprit, so that I may contact the appropriate support team (if not Mozilla itself).

Asked by Tiago Pomella Lobo 1 week ago

Last reply by Tiago Pomella Lobo 3 days ago

Linux Firefox and Thunderbird how to set wider scroll bar

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the publi… (read more)

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the published css solutions (a year ago) on mozilla support do not work for these versions

Asked by Cat22 4 days ago

Last reply by Cat22 3 days ago

Firefox Library Color

After ColorWays was disabled I installed the FireFox Color add-on to recreate the theme I had been using Everything works fine except when I open the Library window or Ad… (read more)

After ColorWays was disabled I installed the FireFox Color add-on to recreate the theme I had been using

Everything works fine except when I open the Library window or Add-on windows I get the 'Dark Theme' instead of the 'Light Theme'

After experimenting with different colors I found that the 'Toolbar Color' setting here https://color.firefox.com determines whether the Library is light or dark

It seems only the very lightest colors allow the light theme even though on ColorWays the intermediate themes allowed it and had exactly the same level of brightness as the custom one I created

Is the there any way to independently alter the Library color without having to the change the Toolbar theme I read this https://developer.mozilla.org/docs/Mozilla/Add-ons/WebExtensions/manifest.json/theme#colors but it doesn't mention the Library

Thanks

Asked by darkwolf573 1 week ago

Last reply by darkwolf573 5 days ago

Pop-out forward & back arrows

This question was previously posted: "How to DISABLE the back and forward arrows that now come up on the left and right sides of the Firefox panel." There was only one … (read more)

This question was previously posted: "How to DISABLE the back and forward arrows that now come up on the left and right sides of the Firefox panel." There was only one answer but it didn't address the actual issue. It's too easy to inadvertently go back a page or two which usually screws up something I'm working on. Someone added these annoying arrows, there must be a way to remove or at least disable them. PLEASE HELP!!!!!

Asked by ronie_d_y 1 week ago

Last reply by ronie_d_y 6 days ago

Lost PDF Annotations

During the past two weeks, I added annotations to three PDF files using Firefox, saving the file each time I added an annotation. After Firefox updated to v109.0 on a Wi… (read more)

During the past two weeks, I added annotations to three PDF files using Firefox, saving the file each time I added an annotation. After Firefox updated to v109.0 on a Win10 computer, I discovered that the annotations were gone in the first 2 PDFs. Does anyone have any insights into what happened and how to recover the annotations? I did try copying the PDFs to a computer that was running Firefox v108.0.2, but the annotations were still not visible.

Asked by dave505 6 days ago

Wondering if I'm alone in having problems with Firefox

As the years go by I still love Firefox--its response speed and its many features. But it is getting to the point where almost every new order for a product I place with … (read more)

As the years go by I still love Firefox--its response speed and its many features. But it is getting to the point where almost every new order for a product I place with a new company fails because their website only works properly with Chrome. I'm not being negative here--this is my actual experience. And LastPass works better with Chrome than with Firefox, although I can't remember specifics at the moment.

I wonder if there is a specific reason for this general increase in problems, such as due to how I've customized my Firefox, or perhaps that Firefox is adhering too closely to browser standards, or something else. I don't even know if this vague but real problem is caused by me somehow, or is endemic to Firefox.

So, I'm posting this just in case someone else has encountered the same problems.

There is no particular error message to report. It's just that an increasing number of website forms are quietly failing to log me in, or to accept an order, or something similar. Just quiet failures that don't happen when I try the same thing in Chrome.

Important: I don't have ANY problems with Firefox with websites and apps that I myself have created. All Firefox languages--HTML, CSS, JavaScript--work perfectly for me.

I'd appreciate any feedback from others, as I really, really want to keep Firefox as my regular browser.

Asked by David Spector 6 days ago

Last reply by David Spector 6 days ago