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  • Solved

Videos Will Not Play

I used to watch the TED videos using the links in their email. Then some time ago they stopped playing. It accesses the website and video but there is a circle going arou… (read more)

I used to watch the TED videos using the links in their email. Then some time ago they stopped playing. It accesses the website and video but there is a circle going around and nothing happens. I tested the same on Microsoft Edge and it works. I do not like Edge and hopefully, you can solve this issue because it is important. I have looked at all the solutions online but they do not fix the problem. I use Windows 11 and everything is up to date.

Asked by lance24 4 months ago

Answered by lance24 4 months ago

Stop annoying repetitive master password prompts

Yes, I read your post about stopping the repeated prompts for the master password. You say go to settings, stop using a master password, restart Firefox -- then sometime … (read more)

Yes, I read your post about stopping the repeated prompts for the master password. You say go to settings, stop using a master password, restart Firefox -- then sometime later, you could start using one again. Wow. Please. There are times when I do not want to enter the master word, even when going to sites for which I saved passwords. For one thing, I can leave my computer for a while, without having to restart Firefox, lest someone has access to all my sites. But the prompt -master password "required"- comes back again and again. It can be ignored, and I can go to any site and log in (it's not really "required"), but the prompt comes back, again and again. You've received several complaints about this. Please, why can't you do the simple programing task of an option the user can select, saying "don't ask again (until you restart Firefox)."

Thank you.

p.s. if you can't manage that, please change the existing prompt to more honestly read: "Enter your master password. Firefox thinks you're an idiot for not entering your master password, so even though it's not strictly required to sign in to web sites, we're going to ask you again and again, unless you go the trouble of stopping use of master word and then the trouble to restart it. Because that's how Firefox works, and our programmers don't know how, or we don't care enough, to give you the option to suspend this prompt."

Asked by Rick Kane 4 months ago

Last reply by Mario 1 month ago

troubleshoot mode broken

Firefox 102.0.1 (Arch and Slackware 15) Normal mode working fine no major complaints. However, Troubleshoot Mode is broken. Arch: Browser goes to restart in safe mode. Th… (read more)

Firefox 102.0.1 (Arch and Slackware 15)

Normal mode working fine no major complaints. However, Troubleshoot Mode is broken.

Arch: Browser goes to restart in safe mode. The window opens but no pages will load (local or remote). It looks like it is going through the motion (circular animation) but nothing ever loads. I have to get out of Troubleshoot Mode for pages to start loading.

Slackware: Browser goes to restart in safe mode but nothing else happens. No window opens. KSysGuard shows Firefox running with memory usage blank. I have to end process from KSysGuard.

Using DNS over HTTPS ADGuard and Don’t enable HTTPS-Only Mode

Arch: I tried using a new profile, refreshing Firefox, uninstalling and re-installing Firefox but the issue still occurs.

In Firefox I do log in to my account and sync in both Slackware and Arch.

Any thoughts? I can't seem to figure out why Troubleshoot Mode is not working. It was working. I just noticed it was not working anymore yesterday.

Tried downgrading Firefox to 101.0.1 and starting with a new profile but Troubleshoot Mode still did not work.

I'm not seeing any error messages in dmesg and I'm out of ideas.

Thanks

Asked by alpha.omega.cab 4 months ago

Last reply by alpha.omega.cab 1 month ago

Firefox and Constant Contact

I do freelance work for a nonprofit that uses Constant Contact for its bulk fundraising emails. I've been doing this for at least 3 years using Firefox, but suddenly, som… (read more)

I do freelance work for a nonprofit that uses Constant Contact for its bulk fundraising emails. I've been doing this for at least 3 years using Firefox, but suddenly, something weird is happening: in any text block I insert, all the words run together as if I'm not hitting the spacebar. I'm communicating regularly with Constant Contact support, and they've even escalated the issue...but nothing seems to work. (It often looks fine on their end, but not on mine.) Unfortunately this ONLY happens with Firefox; using Edge and Chrome, the words come out fine. CC is still trying to solve the problem, but thought I'd bring it here to see if anyone else has any ideas.

Thanks in advance!

Asked by joanm48 4 months ago

Last reply by cor-el 4 months ago

Session Restore is once again greyed-out/unclickable, and I had a huge amount of tabs open. It will take forever to figure out what even a fraction of them were, is it possible to try to restore them some other way.

Any way to try to restore or at least get a list of what my suddenly unrestorable tabs were? I mean, aside from looking through every single item in my entire history and… (read more)

Any way to try to restore or at least get a list of what my suddenly unrestorable tabs were? I mean, aside from looking through every single item in my entire history and then trying to figure out whether I had already finished that project or not?

(I'll get old and die before I complete that.)

I had many many tabs open, in many many windows, and I discovered long ago (this is not necessarily a good thing:) that if you have the internet on your device shut off while you start firefox up, and while you session restore, though all the urls and the tabs and the windows reappear, none of the are actually loaded, they are just sitting there, and you need to reload each page/tab before the computer seems to use any ram (if that's the word) to run the page. This unfortunately allows a distractable procrastinator like me to accumulate literally thousands of unfinished tabs, which I was of course going through one by one and closing, but I had tons and tons of them open still.

When session restore suddenly no longer is an option, (it is greyed out, and not for the first time,) are there any other options?

I hear mumblings from the web that imply there may be.

such as this?

https://www.jeffersonscher.com/ffu/scrounger.html?fbclid=IwAR172UESrZ1OHwugYV0KB-4lP0etZG7IyIx1IUCNn3kFLTWgN6EuL8RWLOc

anything else? or do I have to just give up and start over? (and ON that note, how can I avoid this in the future, there must be some way in lieu of me actually finishing one thing before starting 100 more,) to avoid this?

p.s. getting them back, somehow, would be what I desire, first.

Asked by Robbins_in_California 4 months ago

Last reply by cor-el 4 months ago

Certain webpages are being redirected to Plusnet

The following two pages www.hartley-kent.org.uk www.hextablegardenweather.co.uk redirect to this page, which I have visited before https://www.plus.net/member-centre/log… (read more)

The following two pages

www.hartley-kent.org.uk www.hextablegardenweather.co.uk

redirect to this page, which I have visited before

https://www.plus.net/member-centre/login

I know the first page has no redirect at webhost so I don't know why this happens. Same problem in Chrome and Edge. Malware is unlikely as Plusnet have thousands if not millions of customers.

Hope you can help!

Asked by pmayer5 4 months ago

Last reply by jonzn4SUSE 4 months ago

How to leave reviews for Firefox Add-Ons?

I've downloaded a couple of add-ons this week that did not do what they claim to do, so I wanted to leave reviews so other users won't waste their time. Except when i got… (read more)

I've downloaded a couple of add-ons this week that did not do what they claim to do, so I wanted to leave reviews so other users won't waste their time. Except when i got to do so, i am surprised to see that therte is no clear way to write a review for an add-on. I am logged into the add-ons page, i can view the previous reviews for the add-on, but nowhere does it inticate how I can leave a review. Google led me to the Mozilla add-ons wiki which states "You can complete most of the review using the reviewer tools at addons.mozilla.org" except there is no indication to where one can locate these "reviewer tools." Seems a bit funny to me that Mozilla would choose to hide the functionality and make it so difficult to use.

Any help is appreciated.

Asked by VincentBrick 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Bookmark icons - question

I've been through a rough patch with Firefox the past couple of weeks. Cutting to the chase: I exported all my bookmarks and imported them in a new profile. But the icons… (read more)

I've been through a rough patch with Firefox the past couple of weeks.

Cutting to the chase: I exported all my bookmarks and imported them in a new profile.

But the icons that used to be there aren't.

Not *end of the world*, but just something I noticed.

(I just about shot myself in the foot) Ok, after using one to open a tab and the icon returned. So is that how they get their icons?

Asked by teeny_weeny 4 months ago

Last reply by Paul 4 months ago

  • Solved

How can I stop Firefox from saving all downloads to my download folder?

I have used Firefox for years. I am computer literate and do not like the newer approach Firefox has taken to save all downloads to my downloads folder. I have to conti… (read more)

I have used Firefox for years. I am computer literate and do not like the newer approach Firefox has taken to save all downloads to my downloads folder. I have to continually go in and manually delete the files.

For instance, I have a lot of pdf forms that I have to open directly in Acrobat, those files are then duplicated and saved in my downloads. This is causing a mess for me.

This was NOT an improvement in my opinion. Is there a way to stop this???

Asked by ddb6081 4 months ago

Answered by AliceWyman 4 months ago

  • Locked

Special character option for "generate strong passwords"?

I use/like the randomly-generated 'strong' password feature, but is there a setting/option to have it include one or more special character(s)? So many sites nowadays re… (read more)

I use/like the randomly-generated 'strong' password feature, but is there a setting/option to have it include one or more special character(s)? So many sites nowadays require one, and VERY few *prohibit* them. I know I can 'substitute' one in there, but I'm VERY lazy! Thanks.

Asked by Conrad 4 months ago

Last reply by Paul 4 months ago

  • Solved

Restoring All Firefox WIndows 10

I installed a plug in and have now lost all my Firefox configuration, stored pages etc. I backup my entire PC everyday and can restore individual files. What Windows 10 f… (read more)

I installed a plug in and have now lost all my Firefox configuration, stored pages etc. I backup my entire PC everyday and can restore individual files. What Windows 10 files need to be restored in order to return my Firefox before the crash?

thank you, Robert

Asked by rkruz3 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

Firefox automatic spell check function funny

I want to ask for advice. Firefox automatic spell check function funny. I've searched a lot, but I'm in trouble because I can't find a solution. In the firefox settings p… (read more)

I want to ask for advice. Firefox automatic spell check function funny. I've searched a lot, but I'm in trouble because I can't find a solution. In the firefox settings panel, I unchecked "Use automatic spell check function" and used it. I understand that the check is entered by inputting characters in English, but it is strange that the spell check is entered in other languages (Japanese input). I don't know the solution.

Asked by sweet0670 4 months ago

Last reply by sweet0670 4 months ago

Google Slides display differences between firefox and other browsers

So i began teaching a UX design course on an institution and we are used to work with google slides to make a presentation. In terms of evaluation, every student need to … (read more)

So i began teaching a UX design course on an institution and we are used to work with google slides to make a presentation. In terms of evaluation, every student need to present the resolution of the challenges we make to assest their performance through the course. I noticed that my students that do not use firefox see their slides on a different way that i see them.

For example: i notice that, when the font placing is right for them, for me it's off (i view the placing as if it is apart from the slide, or maybe i see the font not being well distributed in its text field) The same thing happens with every element they put on each slide: i see them differently. This does not happen when i open the file in other browsers.

I add an image to clarify.

I would like to know if there is a solution for this, because i would not like to correct my students using other browser, honestly.

Asked by Juan Menéndez 4 months ago

Last reply by cor-el 4 months ago

Confused how updates are done with firefox

I had a version of firefox working. The world was sweet. One day (1 July or there about) things changed and firefox was basically useless. When I load it, all logins ar… (read more)

I had a version of firefox working. The world was sweet.

One day (1 July or there about) things changed and firefox was basically useless. When I load it, all logins are forgotten and I have to log in again. (Painful, and another thread)

That aside: The "new" version was 102.0 This was applied to my machine without me knowing. (This also happened on another machine I have but luckily it didn't suffer the same problem.) But anyway...

The machine now has 102.0 installed.

The other day while trying to find what is "broken" in it, I am told there is an update and it told me I had 13 days to do it.... Or something like that. Alas I've deleted the screen shot as I need to keep the bin less full to help me if I accidentally delete something I shouldn't.

So now I have 102.0.1

So I'm confused: What is the mechanics of rolling out updates? An update I didn't want (beside the point) but none the less broke firefox was done without my knowledge, and yet another one which was throwing up messages at me when I loaded firefox doesn't?

I don't really know what either update did.

Asked by teeny_weeny 4 months ago

Last reply by teeny_weeny 4 months ago

firefox freezing up this morning, trying to shop amazon, not getting very far, had to reset password first,

laptop freezing on amazon when search started, restart four times now, other sites seem to be fine. there are extension s on here that i did not ask for, one of them is… (read more)

laptop freezing on amazon when search started, restart four times now, other sites seem to be fine. there are extension s on here that i did not ask for, one of them is amazon, ebay, who knows what else, can they be removed please, thank you, if not, guess its time to start using edge or something else. now getting access but when start search for product internet freezes n goes into buffer or waiting, rotating arrow, just now realize theres extensions on here that i didn't select , i'm guessing firefox put these on for PAYMENT FOR ORDER FLOW. just updated last nite, using cord to phones hotspot aka tethering . are we having problems today or is it all me?

Asked by oetkbtytr 4 months ago

Last reply by oetkbtytr 4 months ago

Delete old page history per company policy (1 month)

Why can i not set history to delete after 30 days? It appears the only option is an add-on which Firefox warns might not be safe. This is a security issue and Firefox is… (read more)

Why can i not set history to delete after 30 days? It appears the only option is an add-on which Firefox warns might not be safe. This is a security issue and Firefox is supposed to be good for security, but I can find no setting that will allow me to clear page history older than X days (30 days is my company document control policy). Even IE has this feature.

Asked by mak229 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox I want to change the color of unvisited and visited sites

Even if you change the color of the link from the firefox settings, color scheme management, it will not be reflected. I used Stylus to change the color, but suddenly it … (read more)

Even if you change the color of the link from the firefox settings, color scheme management, it will not be reflected. I used Stylus to change the color, but suddenly it stopped working. I think the firefox settings themselves are fine, but I can't find a solution.

Asked by sweet0670 4 months ago

Last reply by Paul 4 months ago

Firefox Browser NOT Compatible with website

When logging in to https://login.amwater.com (American Water, a large Public Utility), receive the attached message. Site refuses to proceed, insisting that users switch… (read more)

When logging in to https://login.amwater.com (American Water, a large Public Utility), receive the attached message. Site refuses to proceed, insisting that users switch browsers to Chrome or Safari. Is this the beginning of the end? Thanks for any help. Running Win7, FFx 102.1

Asked by tyn2 4 months ago

Last reply by tyn2 4 months ago