Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox Developer edition on ubuntu asking to reinstall the package on every update

I downloaded firefox developer edition from: https://www.mozilla.org/en-US/firefox/developer/ But almost every 5-6 days it shows a prompt saying firefox have an update, d… (read more)

I downloaded firefox developer edition from: https://www.mozilla.org/en-US/firefox/developer/ But almost every 5-6 days it shows a prompt saying firefox have an update, download it from website we will help you install it. It's inefficient and time consuming to manually download and setup firefox after every update.

Asked by yashrathicricket 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Firefox freezes trying to install Thunderbird

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 … (read more)

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 times. i tried several different exe files. Any suggestions?

Asked by jmlandt 8 months ago

Answered by FredMcD 7 months ago

  • Solved

Firefox opens with blanks screen will not load tabs, options, about:config won't work.

This is going to be long sorry. A lot has transpired My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was … (read more)

This is going to be long sorry. A lot has transpired

My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was fine, could go into settings and about:config was fine.

He went to watch something on Netflix. Netflix complained his browser was not supported and he needed to upgrade to the latest version - which at the time was 91.3esr.

In frustration he installed Chrome. When he tried to run it he was told software restrictions were in place. I had not set any restrictions, and I checked secpol.msc and there were definitely no path rules defined. If restrictions can be set in group policy I had not set them because I am unaware of them.

So he installed Microsoft Edge, which installed VC runtime for 2013 and 2015-2019 for both x64 and x86.

At that point Firefox no longer loads tabs at all. About:<anything> doesn't work. Settings doesn't work. You can't go to safe mode (more on that later), and when closing the browser two processes remain taking about 60 seconds to end.

I did have the group policy templates for Firefox installed. When I upgraded to FF 91 I installed the latest templates.

A couple of times when I started FF it complained about vcruntime140 was missing. But just running FF again worked without doing anything else.

So I reverted to 78.15; I uninstalled v91.3esr. I deleted his profiles.ini and profiles folder and then copied them back from a back up. I removed any registry settings, and copied back the v78 ADML files. I then installed v78.15esr with internet disconnected. Did not run FF after install. Went into group policy editor and turned off telemetry and auto updates then re-enabled internet

Run FF and same issue. tabs not loading. Pages not loading. I can click on a menu and I can type into navbar and search bar but there is no response. I checked internet was working.

I deleted the %LOCALAPPDATA% cache folders. I flushed the DNS cache. None of this worked.

So I uninstalled FF again, deleted the profile folders and ini. Disconnected from Internet. Deleted any registry settings, and removed the group policy templates. Then installed 78.15 from scratch and let it create a new profile.

Same darn problem. It seems to me that installing chrome and/or edge has done something nasty, but I have no idea what. I say that because before he did that he could surf the web, but Netflix just said his browser ver was outdated.

I tried contacting netflix on chat but they were worse than useless.

So I uninstalled again and removed everything. Connected the internet and installed FF again and let it update automatically. Same problem.

I've left him with edge but I need to fix FF.

I even uninstalled the VCLibs, Chrome and Edge. These did not fix the problem.

I tried safe mode but when firefox restarts there are two processes that take 60+ seconds to end so FF sits there saying "restarting...". When those processes finally end Firefox does not restart.

Checked for viruses; nothing found. Rebooted PC several times.

So at this point in time; FF will run but will not load the 3 tabs; Facebook, Netflix and youtube. They stay blank. Settings is not accessable, nor is addon's or logins and passwords. Typing anything on the search bar does nothing Typing anything in the address bar does noting Trying about:config or about:profile or any other about's does nothing. When closing FF two processes take 60+ seconds to end.

If I go back to him and tell him I need to reinstall Windows he will go absolutely nuts.

What also worries me is that Netflix said that the most recent esr browser version was not supported and that he should update to a later version.

And what is even more troubling is I updated his girlfriends PC at the same time and hers works perfectly. This scares the hell out of me because I then expect responses like "Your sons problem is not a firefox problem".

Asked by citizen1138x 4 months ago

Answered by FredMcD 4 months ago

  • Solved
  • Archived

Why is the 78.0.1 download for MacOS called "Firefox 78.0.1esr.dmg" and not "Firefox 78.0.1.dmg"?

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/… (read more)

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/download/thanks/). The download dialogue (image attached) that appeared said that it wanted to download "Firefox 78.0.1esr.dmg". The "esr" in the filename surprised me, as I'm not on any ESR release train. Why is it named that and not "Firefox 78.0.1.dmg", similar to its predecessors?

Asked by Steve Chessin 1 year ago

Answered by Steve Chessin 1 year ago

  • Solved
  • Archived

download stops

im trying to install a 25 gb file zip and when it gets to 5,7 gb it stops now i've done a research and every one says about:config so when i go to see this i get pages no… (read more)

im trying to install a 25 gb file zip and when it gets to 5,7 gb it stops now i've done a research and every one says about:config so when i go to see this i get pages not error, pages so i din't understand how to make it appear please help me

Asked by anappi347 1 year ago

Answered by FredMcD 1 year ago

  • Locked
  • Archived

How to stop incredibly irratating "Download the latest version of Firefox"

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we th… (read more)

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we there yet?" "are we there yet?" "are we there yet?" How many times do I have to click the "Dismiss" button before this stupid software understands that I do not want updates? I've noticed that this is a common complaint. Stop the bullying by making people choose automatic updates. Many times things get messed up on my computer with updates and it is not worth the aggravation. Candace M.

Asked by mcgovern.candace 11 months ago

Last reply by Chris Ilias 5 months ago

  • Solved
  • Archived

Nightly updates everytime I open it

1. Whenever I boot my laptop, FIrefox is always downloading an update and it is always the same version i.e. 91.0a1 (2021-07-06) (64-bit) 2. I do not know if it is yyyy.m… (read more)

1. Whenever I boot my laptop, FIrefox is always downloading an update and it is always the same version i.e. 91.0a1 (2021-07-06) (64-bit)

2. I do not know if it is yyyy.mm.dd or yyyy.dd.mm

Asked by Amay 10 months ago

Answered by cor-el 10 months ago

  • Solved

why is ff failing to import anything from MS Edge?

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import ev… (read more)

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import everything into Chrome or from Chrome to MSE, but NOTHING will import into ff from any other browser.

Asked by lolaiii 1 month ago

Answered by cor-el 1 month ago

  • Solved
  • Archived

Firefox crashes on startup in Windows 10

I'm unable to get Firefox to run on my Windows 10 laptop. Firefox does not even open when I start it. I tried uninstalling and doing a clean install but still get the sam… (read more)

I'm unable to get Firefox to run on my Windows 10 laptop. Firefox does not even open when I start it. I tried uninstalling and doing a clean install but still get the same problem. Any help appreciated Thanks Vivek

Asked by Vivek Ayer 1 year ago

Answered by Vivek Ayer 1 year ago

  • Solved
  • Archived

Cannot make JSON files downloaded automatically

I'm downloading lots of JSON files on day-to-day basis and I'm tired of selection download action because FF doesn't have a "remember" checkbox for it (see image below). … (read more)

I'm downloading lots of JSON files on day-to-day basis and I'm tired of selection download action because FF doesn't have a "remember" checkbox for it (see image below).

You can reproduce it: go to any site that allows you to download jsons, e.g. https://petstore.swagger.io/#/pet/findPetsByStatus

If you execute any request there will be a `Download` button If you click it you will see a popup similar to attached one: no "remember" checkbox.

How do I make it remember my choice?

My FF version is 77.0.1 (64-bit), Windows 10 2004.

Asked by pzixel 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Problem after updating from 80 to 81

I wanted to go back to 80 because I didn't like 81. When I dl'd & installed 80, it told me that I had to make a new profile, otherwise my bookmarks might be corrupted… (read more)

I wanted to go back to 80 because I didn't like 81. When I dl'd & installed 80, it told me that I had to make a new profile, otherwise my bookmarks might be corrupted. I did that, but now all my bookmarks & extensions are gone. Help!!!

Asked by submarinerr 1 year ago

Answered by submarinerr 1 year ago

  • Solved

The 96.0 update has forced my background into Dark Mode

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a… (read more)

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

Asked by flippy12321207 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved
  • Locked
  • Archived

When I start to type an address in the URL bar, I get a drop down search box directly below the url/address bar. I do not want this

I had this problem 2 years ago and somebody helped me fix it as follows: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. (2) In th… (read more)

I had this problem 2 years ago and somebody helped me fix it as follows:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. (2) In the search box above the list, type or paste URLB and pause while the list is filtered (3) Double-click the browser.urlbar.autocomplete.enabled preference to switch the value from true to false

HOWEVER --- I don't seem to have browser.urlbar.autocomplete.enabled in my new version 74.0. What happened to it? Does it have a new name now?

Note that I tried in Options / Preferences / Search

    I unchecked "Show search suggestions in location bar results

In Options / Preferences / Privacy

   I uncheck each of the boxes in the Location Bar section (History, Bookmarks, Open tabs).

Asked by dmcentee 2 years ago

Answered by McCoy 2 years ago

  • Solved
  • Archived

Can I trust an update?

A few days ago Firefox automatically updated and destroyed all my logins and passwords and a huge amount beside. Yes, there was blurb about how to find them which involve… (read more)

A few days ago Firefox automatically updated and destroyed all my logins and passwords and a huge amount beside. Yes, there was blurb about how to find them which involved a file which did not exist on my system and the whole was not comprehensible.

I did ask for help but got nothing

Somehow, the next day my system had gone back to the earlier setup. Now Firefox wants me to update AGAIN!

Given my experience how can I trust Firefox not to destroy my data?

Asked by db 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Profile Manager doesn't appear when a profile is already open

I use multiple Firefox profiles. Normally, Profile Manager always appears at launch. But lately, if I launch Firefox while a profile is already open, it just opens a new … (read more)

I use multiple Firefox profiles. Normally, Profile Manager always appears at launch.

But lately, if I launch Firefox while a profile is already open, it just opens a new window in the current profile. The only way I can get Profile Manager is by typing firefox.exe --profilemanager.

For the record, I don't have this option enabled: Use the selected profile without asking at startup.

Asked by MartyJames 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Transferring bookmarks to a new computer

I've had this happen twice now. Getting a new PC and wanting to transfer my bookmarks from old to new. I have had bookmarks on the old computer arranged in order of prior… (read more)

I've had this happen twice now. Getting a new PC and wanting to transfer my bookmarks from old to new. I have had bookmarks on the old computer arranged in order of priority from left to right on my bookmarks bar. Did the export to create a HTML file and saved it so that I could import to new Firefox browser on new computer. So far so good. However, when setting up new browser and importing my bookmarks from the HTML file, it just creates a single folder on the new browser's bookmarks bar, instead of spreading my bookmarks out on the new bookmarks bar as it should. The bookmarks in the imported folder are still in the order I want, but to get them as individual items on the bookmarks bar, it seems I'd have to drag and drop them one by one to the new bookmarks bar. Solution please?

Asked by IainSimo 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Would like to get my "BOOKMARK" BAR Back

I got a bug, or a hack, or a virus that corrupted my FIREFOX so had to uninstall and re-install. Have got most of it fixed except I can't get the BOOKMARK "BAR" to displ… (read more)

I got a bug, or a hack, or a virus that corrupted my FIREFOX so had to uninstall and re-install.

Have got most of it fixed except I can't get the BOOKMARK "BAR" to display [see pic attached].

If I select "Bookmark" on the top bar, it opens the bookmark window but I want it where it has been for over a decade, between HISTORY AND TOOLS.

I downloaded the current rel 86. My first FIREFOX copy was ~2004/2005 ver 1.0.

Asked by jagman55 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Can't Import Files from CSV

I'm trying to import logins and passwords from my old computer to the new one. It showed up as a JSON file and I converted it to CSV, but can't load it onto Mozilla. The … (read more)

I'm trying to import logins and passwords from my old computer to the new one. It showed up as a JSON file and I converted it to CSV, but can't load it onto Mozilla. The "how-to" article says the Import From Files option had a bug and now what can I do?

Asked by joyce.wolf 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago