Showing questions tagged: Show all questions
  • Archived

getting blank page on startup instead of homepage

getting blank page on startup instead of homepage clicking on home button and ctrl + n brings me to homepage. can u help me? 77.0.1 (64-bitars) homepage: https://outlook.… (read more)

getting blank page on startup instead of homepage

clicking on home button and ctrl + n brings me to homepage.

can u help me?

77.0.1 (64-bitars)

homepage: https://outlook.live.com/mail/inbox

Asked by voko6503 1 year ago

Last reply by Mark R 1 year ago

  • Archived

Using FF 72.0.2 , osx, can't play youtube or invidio videos. Recent problem. Settings help please...

Yesterday, youtube quit working in Firefox. I updated to 72.0.2 several days ago and it was working fine. Invidio links also won't play. Nor will YT embedded vids on Dia… (read more)

Yesterday, youtube quit working in Firefox. I updated to 72.0.2 several days ago and it was working fine. Invidio links also won't play. Nor will YT embedded vids on Diaspora. Plays fine testing with Safari. I think my privacy settings are causing this problem, but I don't know which one(s) to change. Ant Ideas ?

Asked by dementius 1 year ago

Last reply by crankygoat 1 year ago

  • Archived

My Firefox 72.0.2 doesn't save history at all

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everythi… (read more)

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

Asked by musicweb1 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Sync is creating folders/bms that existed in the past or never existed

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to… (read more)

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to an html file for a backup. I also created a new profile on my laptop that I did attempt to sync with the desktop which was when I first noticed issues with the synced bookmarks/folders.

RIght now I have sync turned off on both machines and am concentrating only on the desktop. I deleted all the bookmarkbackups directory files and deleted places.sqlite and imported the saved html file to get the desktop where I want it. However, when I turn sync on (with sync turned off on the laptop) it adds folders and bookmarks, some of which were NOT there in the Chrome migration and some duplicates that I had created on the laptop. Deleting the WEAVE directory makes no difference. I don't know where this information is coming from, whether cache or ff backups, but I want to have a clean set of bookmarks, that I can sync to a clean laptop.

Can someone please tell me where this previously synced (some not) information is coming from so I can delete and start from scratch.

Asked by dmcmillen 2 years ago

Last reply by MA 2 Oliveira 1 year ago

blocked 3rd party cookies

I use Kaltura to record lectures and post them to my course at the U of Utah on Canvas. This semester, Firefox will not allow me to open "my media" where the Kaltura reco… (read more)

I use Kaltura to record lectures and post them to my course at the U of Utah on Canvas. This semester, Firefox will not allow me to open "my media" where the Kaltura recordings are posted on Canvas. I get the following message: It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.

I copied the Kaltura web address 670542.kaf.kaltura.com that I can see in Chrome and pasted it into a Chrome browser and it goes to my recordings in Canvas when I use Chrome. The same site doesn't work in Firefox. How do I unblock Kaltura third party sessions? Thank you.

Bob McKnight U of Utah Instructor

Asked by robert.mcknight 1 week ago

Last reply by debbiegaydos 2 days ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 1 year ago

Last reply by jscher2000 1 year ago

How to repair or re-create missing profiles.ini and installs.ini files ?

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & d… (read more)

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & different FF versions - the shared data you see her is NOT the same ) details here: https://support.mozilla.org/en-US/questions/1356226

I don't see the profiles.ini and installs.ini files within the Profiles folder. I see the general format from looking at good ones in my own Profile.

Don't understand why some are "locked."

How do I re-create them using the existing Profile names, and how do I denote which to startup using (the default folder?) Can't find any Help files to explain.

This is driving me mad, we are using the same physical computer because mine broke, so I start it up off an external drive containing my drive, then I have to shut down & restart on the internal drive to work on it, but then I don't have access to my saved files or to post on the forum.

Asked by FireFoxSucks 2 months ago

Last reply by jscher2000 2 months ago

  • Archived

After some time of usage, Mozilla Firefox doesn't send HTTP requests when the user asks for a web page to be loaded.

Hi. Problem description: - After some time a tab is opened I can hit any link on current web page but Firefox don't load it. - It shows the loading progress but newer sho… (read more)

Hi. Problem description: - After some time a tab is opened I can hit any link on current web page but Firefox don't load it. - It shows the loading progress but newer show the requested page. - Going to safe mode (disabling all plugins and extensions) doesn't solve the issue. - Reinstalling Firefox doesn't solve the issue. - Restart Firefox solves the problem but after 10 - 20 minutes the issue comes back. When I leave some opened page in some tab it stops responding on hitting any link on it. - The most strange thing when I disconnect the network adapter the page immediately appeared on the screen, but mostly as simple text, without any pictures and styling. -After connection back to network everything works for some time (10 - 20 minutes).


I have verified that Firefox doesn't send a HTTP request in the moment of hitting some link on web page. The request is sent after 10 seconds, sometimes after several minutes after, nevertheless the requested page doesn't appeared at all. I used Process Monitor from sysinternals.com to see Firefox communication.

First screenshot I made after hitting link "deleting your user account". After approximately 7 seconds Firefox starts communication with github.com. The requested page didn't appeared during 2 minutes. https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-29-12-06-06-96a3be.png

Next two screenshots was made after I disconnected a network adapter. https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-29-12-14-07-a2ef40.png https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-29-12-15-15-e45ee7.png

Asked by igor19 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago

  • Archived

Can't restore TABS from backup file

Before shutting down Firefox I deleted history/cache/passwords etc from the past day I do this all the time but since I had restore previous tabs selected they always ge… (read more)

Before shutting down Firefox I deleted history/cache/passwords etc from the past day

I do this all the time but since I had restore previous tabs selected they always get restored when I start up again

However this time they weren't restored when I restarted

Without closing Firefox I navigated to the sessionstore-backups folder to see what was there but the files were only 2KB - much too small for the number of tabs.

So I installed ShadowExplorer & Shadowcopyview to see if I could recover older versions I was able to locate jsonlz4 files from a few days ago that were around 11000KB in size so I assumed they would have most of my tabs

However when trying to use the files nothing happens - I tried 2 different steps that I read here had worked for others

1 - Renaming previous.jsonlz4 to sessionstore.jsonlz4 , moving to the profile folder (deleting the old one first) and restarting FF

2 - Deleting sessionstore.jsonlz4 and copying the recovered previous.jsonlz4 / recovery.baklz4 /recovery.jsonlz4 / upgrade.jsonlz4-20201014125134 files to the sessionstore-backups folder and restarting FF

I also repeated the steps after creating a separate profile

None of these worked so I tried examining the jsonlz4 files using https://www.jeffersonscher.com/res/scrounger.html but I got an error message 'Session history file contents could not be read?'

Now I've previously used recovered Jsonlz4 files to restore tabs with no issues but this time they won't work

I read here https://support.mozilla.org/bm/questions/1189759 that updates may cause compatibility issues and the upgrade.jsonlz4-20201014125134 file indicates they was a recent update

The recovered file sizes indicate they contain data so I want to know how I can recover it - if not through FF then through some other software

Asked by darkwolf573 1 year ago

Last reply by jscher2000 12 months ago

  • Archived

Printing Webpages Using Firefox: Issue Resolved

Version 73.0.1 When printing a webpage from Firefox (Open Menu->Print), the print preview mode is displayed. On most websites with multiple pages, each page displays t… (read more)

Version 73.0.1

When printing a webpage from Firefox (Open Menu->Print), the print preview mode is displayed. On most websites with multiple pages, each page displays the full text in order.

However, on some websites with multiple pages, the first page displays text but the second page only shows the header in the top left and the website in the top right but the page is blank. On other webpages, full webpage text is displayed but it is out of order.

When using Opera, the webpages that showed blank text or out of order text in Firefox are displayed completely and in the correct order.

Is it a website browser compatibility and configuration issue (the webpage is only configured correctly for certain browsers) or Is this a known Firefox glitch that causes some pages not to be displayed correctly in print preview mode?

I hope that my question is clear.

Asked by Buddy2014 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox crashes all the time

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I follo… (read more)

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I followed your instructions that I found online about crashing to go to the Menu & Help & About Firefox. It crashed when I clicked on About Firefox. I have the updated version & I have uninstalled & reinstalled numerous times, but nothing fixes the crashing problem. I am going to have change my default browser unless there is a solution to this problem. Please contact me & advise me how to fix this. It is very frustration. Thank you.

           Jonathan Rose

Asked by jonathan.rose 2 years ago

Last reply by cor-el 1 year ago

  • Archived

FF 70 on Mac : No more title in the title bar. How to fix it.

Hi all Since I installed FF 70.0 there are no more titles in the title bar. I looked in the Preferences and found nothing. I am running OS X 10.9.5 Mavericks. TIA for you… (read more)

Hi all Since I installed FF 70.0 there are no more titles in the title bar. I looked in the Preferences and found nothing. I am running OS X 10.9.5 Mavericks. TIA for your help. Nick

Asked by Saint.112 2 years ago

Last reply by Prisss 1 year ago

  • Archived

A folder in Bookmarks disappeared AGAIN!

A folder in Bookmarks disappeared AGAIN! This is ridiculous. Every now and then Firefox loses a Bookmark folder. To make matters worse, I can waste a lot of time trying t… (read more)

A folder in Bookmarks disappeared AGAIN! This is ridiculous. Every now and then Firefox loses a Bookmark folder. To make matters worse, I can waste a lot of time trying to find it and get no where. I have better things to do than trying to find lost Bookmark folders! How can I easily find the very important Bookmark folder quickly? Undo does not help.

Asked by Wayne Carpenter 1 year ago

Last reply by cor-el 1 year ago

  • Archived

UPDATE 73.0 MAKES FIREFOX STOP WORKING. HAD TO DO SYSTEM RESTORE

I want to report that updating to version 73.0 today - Feb. 11, 2020, caused Firefox to stop working entirely. I could not find answers in Support and ended up doing a sy… (read more)

I want to report that updating to version 73.0 today - Feb. 11, 2020, caused Firefox to stop working entirely. I could not find answers in Support and ended up doing a system restore on my laptop in order to go back to Version 72.0. Now Firefox is working again. Never had this problem with previous updates. IF THIS UPDATE HAS BUGS can someone please try to fix them? Thank you!

Asked by asusiq1 1 year ago

Last reply by JTLDavis 1 year ago

Minimize, Maximise and Exit all now hiding.

I live with Firefix always in full screen. I Don't like seeing any bars or buttons of any kind. Befor the latest update, when I moved my mouse to the top of the screen m… (read more)

I live with Firefix always in full screen. I Don't like seeing any bars or buttons of any kind.

Befor the latest update, when I moved my mouse to the top of the screen my tabs popped down and in the top right corner was the standard icons for "minimize" "maximize" and "exit".

With the latest update the tabs are there but the 3 buttons have gone.

If I exit full screen (F11) then they are there again, but I dont want to have to exit full screen every time I change between programes which I do every few mins. I'd be popping pages in and out of full screen every few mins!

How do I get the buttons back all the time?

Asked by lucyblairs 1 month ago

Last reply by tiffanyboyd78 12 hours ago

  • Archived

logged in websites are not remaining logged in, must re-log in every few hours

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, eve… (read more)

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

Asked by JC 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hide tab bar with one tab Firefox 76

My hide tab bar with one tab code has broken with 76. The tabs themselves remain collapsed, but the bar remains. Here's my userChrome file: /* Modify to change window … (read more)

My hide tab bar with one tab code has broken with 76. The tabs themselves remain collapsed, but the bar remains. Here's my userChrome file:

/* Modify to change window drag space width */
:root[tabsintitlebar="true"] #nav-bar{ --window-drag-space-width: 24px }

.titlebar-buttonbox-container{
  position: fixed;
  display:block !important;
  top:0;
  right:0;
  height: 40px;
}
#toolbar-menubar[inactive] > .titlebar-buttonbox-container{ opacity: 0 }

:root[sidemode="maximized"] > #navigator-toolbox{ padding-top: 8px !important; }
:root[sizemode="maximized"] .titlebar-buttonbox-container{ top: 8px }

:root[uidensity="compact"] .titlebar-buttonbox-container{ height: 32px }
.titlebar-buttonbox-container > .titlebar-buttonbox{ height: 100%; }
#titlebar{
 -moz-box-ordinal-group: 2;
  -moz-appearance: none !important;
}
:root[tabsintitlebar="true"] #nav-bar{
  padding-right: calc(138px + var(--window-drag-space-width,0px));
  padding-left: var(--window-drag-space-width,0px)
}
.titlebar-placeholder,
#TabsToolbar .titlebar-spacer{ display: none; }
/* Also hide the toolbox bottom border which isn't at bottom with this setup */
#navigator-toolbox::after{ display: none !important; }

/* Menubar on top patch - use with Fx65_tabs_on_bottom.css */
/* Only really useful if menubar is ALWAYS visible */

#navigator-toolbox{ margin-top: 22px }
#toolbar-menubar{
  position: fixed;
  display:block !important;
  top: 0px;
  height: 22px;
  margin-top:1px;
  width: 100%;
  overflow: hidden;
}

#toolbar-menubar .titlebar-buttonbox-container{ height: 22px; }
#toolbar-menubar .titlebar-button{ padding: 2px 17px !important;  }

/* This will allow you to MAYBE put some items to the menubar */
#toolbar-menubar > *{ float: left }
#toolbar-menubar .toolbarbutton-1 { --toolbarbutton-inner-padding: 3px }

/* Makes tabs toolbar items zero-height initially and sets enlarge them to fill up space equal to tab-min-height set on tabs */
/* Firefox 65+ only */
/* !!USER!! -  REMOVE ALL BUTTONS you can from the tabs toolbar */

/* Configurable window drag space  */
:root[sizemode="normal"] #nav-bar{ --window-drag-space-width: 20px }

#titlebar{ -moz-appearance: none !important; }
#tabbrowser-tabs, #tabbrowser-tabs > .tabbrowser-arrowscrollbox{ min-height: 0 !important; }
:root:not([customizing]) #tabbrowser-tabs .tabs-newtab-button,
:root:not([customizing]) #TabsToolbar .titlebar-button{
  -moz-appearance: none !important;
  height: 0px;
  padding-top: 0px !important;
  padding-bottom: 0px !important;
  -moz-box-align: stretch;
  margin: 0 !important;
}
#tabbrowser-tabs .tabbrowser-tab{ height: var(--tab-min-height) }
#tabbrowser-tabs .tabbrowser-tab[first-visible-tab="true"][last-visible-tab="true"]{
  visibility: collapse !important;
}

/* Button re-styling */
#tabbrowser-tabs .tabs-newtab-button:hover{ background-color: var(--toolbarbutton-hover-background) }
#tabbrowser-tabs .tabs-newtab-button > .toolbarbutton-icon{
  padding: 0 !important;
  transform: scale(0.6);
  background-color: transparent !important;
}
/* Extra top padding  in maximized window */
:root[sizemode="maximized"] > #navigator-toolbox{ padding-top:7px !important; }
/* Fix window controls not being clickable */
#toolbar-menubar:hover{
  min-height: calc(var(--tab-min-height) + var(--space-above-tabbar) - 1px) !important;
  height: calc(var(--tab-min-height) + var(--space-above-tabbar) - 1px) !important;
  -moz-appearance: initial !important;
}
#nav-bar{ padding: 0 var(--window-drag-space-width,0px) }

/* Hide blue stripe on active tab */
.tab-line[selected="true"] {
  opacity: 0 !important;
}

 #toolbar-menubar, #menubar-items, #main-menubar {
 background-color: #F8F8FB !important;
 background-image: none !important;
}
 #TabsToolbar, #menubar-items, #main-menubar {
 background-color: #F8F8FB !important;
 background-image: none !important;
}

/* Change Color of Active tab */

/* Change Color of Normal Tabs */
tab:not([selected=”true”]) 
{
	background-color: rgb(240,240,245) !important;
	color: black !important;
}

/* Hide solo tab */
#tabbrowser-tabs tab[first-visible-tab="true"][last-visible-tab="true"] {
  visibility: collapse;
}
/* Hide New Tab Button immediately next to solo tab */
#tabbrowser-tabs tab[first-visible-tab="true"][last-visible-tab="true"] + toolbarbutton {
  visibility: collapse;
}

Any help is appreciated.

Asked by Leafsdude 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Finding Twitter Desktop version for Desktop computer

The last two days, when browsing Twitter on my desktop computer, it's automatically switched the format to the mobile version - which is harder to navigate - from the sta… (read more)

The last two days, when browsing Twitter on my desktop computer, it's automatically switched the format to the mobile version - which is harder to navigate - from the standard desktop version of Twitter. I can't figure out why it's doing this. It's doing this in Chrome, too. However, in Internet Explorer, it's properly rendering the desktop version of Twitter.

Is this happening to anyone else? Is there a way for Firefox to load the desktop version of Twitter as a default?

Asked by FireFoxFan1 1 year ago

Last reply by McCoy 1 year ago