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  • Solved

Latest FF Update Failed to Import Bookmarks and PW

Hello, The latest and greatest FF update did not import my FF bookmarks and saved PW. I followed all instructions on FF troubleshooting and forums and nothing seems to re… (read more)

Hello,

The latest and greatest FF update did not import my FF bookmarks and saved PW. I followed all instructions on FF troubleshooting and forums and nothing seems to restore my data. I have a old FF data, but it's stating nothing has been backed up since 2018, however I've used FF daily. Any suggestions? Thank you in advance!

Asked by sr.selvin 1 week ago

Answered by Wesley Branton 6 days ago

A new version of Firefox just appeared. Bookmarks gone, homepage changed.

I just brought up FF browser. It appears as if just installed. All bookmarks gone, Homepage changed, 'Welcome, new person', etc. How do I get all my old settings bacl?… (read more)

I just brought up FF browser. It appears as if just installed. All bookmarks gone, Homepage changed, 'Welcome, new person', etc. How do I get all my old settings bacl?

Asked by hobiwan 1 week ago

Last reply by the-edmeister 6 days ago

  • Solved

cannot process json file

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot pr… (read more)

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot process the file. i have tried the json file restorer but it doesnt help.

Asked by vickyjean1007 3 days ago

Answered by FredMcD 2 days ago

Recover user data missing after Firefox update

After updating to the latest Firefox version, Firefox messed up my older version and I couldn't recover my previous settings and quite a lot of passwords. It is very tedi… (read more)

After updating to the latest Firefox version, Firefox messed up my older version and I couldn't recover my previous settings and quite a lot of passwords. It is very tedious to go through the whole rigmarole again. Will I recover my old settings and passwords if I reset to the previous running version? Thanks and cheers.

Asked by jalnet1 2 days ago

Last reply by jalnet1 13 hours ago

  • Solved

browser problem

When I signed on to my computer this a.m. and clicked on the Firefox icon from my Task Bar (on the bottom of the page) to bring up my homepage, it wouldn't go. I rec'd a… (read more)

When I signed on to my computer this a.m. and clicked on the Firefox icon from my Task Bar (on the bottom of the page) to bring up my homepage, it wouldn't go. I rec'd a msg stating it "couldn't find" a .dll file or something. When I clicked on the icon on my desktop, it started a whole new page - I lost all my "saved" pages and my "favorites" menu was gone! What happened and how can I get my "normal" Firefox page ?

Asked by lbgny58 6 days ago

Answered by Arslan Goraya 6 days ago

Firefox doesn't load Facebook

Greetings. Yesterday facebook was loading fine, now it doesn't load. The login page appears, i enter my credentials and all i get is the blue top bar and a couple of butt… (read more)

Greetings. Yesterday facebook was loading fine, now it doesn't load. The login page appears, i enter my credentials and all i get is the blue top bar and a couple of buttons that don't work. It is working fine on microsoft edge and on my laptop also running firefox. I tried running in safe mode and deleting facebook cookies, it didn't help. I used an extension to change my user agent to a mobile one and the mobile facebook page seems to load fine. User agents for other browsers don't load as well. What is going on?

Asked by Mike 6 days ago

Last reply by Mike 6 days ago

  • Archived

Clicked "synchronize now" instead of wait for synck to load my bookmarks- are they gone?

Hi, I have a problem here. Reinstalled system, also installed fresh FF, i logged in into sync and nothing happened. I thought, that "synchronize now" is for loading my co… (read more)

Hi, I have a problem here.

Reinstalled system, also installed fresh FF, i logged in into sync and nothing happened. I thought, that "synchronize now" is for loading my content from sync. Instead, I loaded black, fresh FF settings & bookmarks into my sync. Does it mean, that my previous bookmarks saved on the server are gone forever?

I was collecting my bookmarks for something like 7 years. I'm depressed :C I need them to work. What can I do?

I was always backing up my bookmarks in the file, but not this time. And no, I don't have any previous versions on disc anymore. Please help.

Asked by Lunarinstincts 5 years ago

Last reply by Lunarinstincts 5 years ago

  • Archived

i thought i had deleted my connection on this pc but it looks like ive deleted my account, can i retrieve my account back

i synced my account on this pc but nothing showed up and when i went to delete what i thought was the sync on the pc, its turned out to be my actual account, i need to re… (read more)

i synced my account on this pc but nothing showed up and when i went to delete what i thought was the sync on the pc, its turned out to be my actual account, i need to retrieve my account as its in use on 5 pcs

Asked by ashley.morgan 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

V36.04, Opens to FF start page

I have lost all homepage tabs, add-ons, cookies, last pass info, etc. Last security update was April 7 2015. Not sure it is relevant, but at least coincidental w/ occur… (read more)

I have lost all homepage tabs, add-ons, cookies, last pass info, etc. Last security update was April 7 2015. Not sure it is relevant, but at least coincidental w/ occurrence of my problem Can I recover?

I looked at "synch" but not sure it applies to me. Using only 1 laptop with Windows 7.

Thanks!

Asked by JWICh 5 years ago

Answered by guigs 5 years ago

  • Solved
  • Archived

Sync encountered an unknown error

Hello, I've been using my own Sync 1.5 server since January without having any issue until this week. I am unable to sync my clients, getting the "Sync encountered an err… (read more)

Hello,

I've been using my own Sync 1.5 server since January without having any issue until this week.

I am unable to sync my clients, getting the "Sync encountered an error while synching: Unknown error, Sync will try again automatically."

Here's the log: https://pastebin.mozilla.org/8836193

The problem seems to happen at line 101 (on pastebin).

Here's some more info about my setup.

Syncserver 1.5.2 installed on a local server running on Linux.

I have 1 Windows client, 2 Linux clients. None of them can sync. All uses Firefox 38.0.

Any help would be appreciated. Thanks, Phil

Asked by GuizmoPhil 5 years ago

Answered by guigs 5 years ago

  • Archived

Bookmarks deleted after firefox re-install

I deleted firefox as I was having some issues with the browser. I did a clean install. I'm using Mavericks and firefox 33.0.2 version (because I went into time machine to… (read more)

I deleted firefox as I was having some issues with the browser. I did a clean install. I'm using Mavericks and firefox 33.0.2 version (because I went into time machine to recover bookmarks since the new version firefox 39 did not have them)

When I downloaded the 33 version, firefox opened but no bookmarks? I have tried: 1. going to library in time machine and trying to find the "bookmarks profile folder or Firefox Profile Folder---NOTHING?

Any ideas? if this bookmark folder gone? otherwise where is it?

Thanks

Asked by tracor 5 years ago

Last reply by cor-el 4 years ago

  • Archived

I sync my account before resetting my computer. When logging back on, with the same credentials, the information is still not coming through. Please assist.

I had to reset my computer. I backed up everything and verified that my sync worked. When I put in the password, the account wouldn't take it. So we had to reset the pass… (read more)

I had to reset my computer. I backed up everything and verified that my sync worked. When I put in the password, the account wouldn't take it. So we had to reset the password, but still nothing is coming through. Can you assist? Do you have a backup anywhere?

Asked by cedeno72 4 years ago

Last reply by guigs 4 years ago

  • Solved
  • Archived

password-problems

Firefox removed all my stored passwords, and this is going to be a huge problem for me.. They were all in Firefox password manager, or whatever its called, and i tried to… (read more)

Firefox removed all my stored passwords, and this is going to be a huge problem for me.. They were all in Firefox password manager, or whatever its called, and i tried to lookup logins.json in %appdata%, but it only shows the last password in the list (i had only added a new one when i found out all old ones were gone-made an account at a new site before going through old ones).. The logins.json does not show a rollback history(previous versions)..

I think the fonts etc look different now than it did yesterday, so it could have been an update during the night? Either way, how can i restore it??

v54.0.1 -32bit

Asked by tomasos 2 years ago

Answered by tomasos 2 years ago

  • Solved
  • Archived

cannot export of backup bookmarks

I recently had a power failure, which meant that Firefox didn't close down properly when the PC powered down. When I restarted, Firefox had lost all of my previous settin… (read more)

I recently had a power failure, which meant that Firefox didn't close down properly when the PC powered down. When I restarted, Firefox had lost all of my previous settings, ie bookmarks, passwords etc, so I have tried to recreate a profile which contains all of the previous elements. However, there is clearly something wrong & although I have deleted the places files & run the "Refresh Firefox" utility, these continue. My main bugbear at present is that I cannot either backup my bookmarks file, or export it in HTML format, in order to even consider creating a brand new profile. I have also noticed that my new profile has a bookmarksbackup folder, but is never getting populated with any content. I do have an old profile which I have used to recreate the profile that I am using now, but I am beginning to wonder whether there is some sort of corruption in the files contained, which means that I am simply recreating the problems, over again. I have a number of other quirks & eccentricities, ie the clear downloads button doesn't always work & all of the small icons on my bookmarks have disappeared & show no sign of refreshing, even though a week has elapsed since the original "crash". So, are there other files that I need to delete / recreate in my profile, in order to get back to normal functionality ?? As I say, my biggest current problem is not being able to backup or export my current bookmarks file - it says that it is being done, but no files are actually created. Oh, and I can create new bookmarks, but once again, the small icons which use to be created, no longer appear. Many thanks for any assistance out there.

Asked by intarest 2 years ago

Answered by intarest 2 years ago

  • Archived

After Firefox asked to update, I clicked NO! it did it anyway and now I've lost my previous session. How do I get it and my saved passwords etc. back?

When firefox asked if I wanted to update to the newest version, I answered NO! I had already discovered on my other computer that if I allowed the update, I would lose my… (read more)

When firefox asked if I wanted to update to the newest version, I answered NO! I had already discovered on my other computer that if I allowed the update, I would lose my ability to restore the previous session, so I wanted to save the tabs so I could reload them. I also lost all of the saved passwords on my other computer and didn't want the same thing to happen on my work computer. But despite answering NO. Firefox updated anyway, and I have lost days of work. How do I get it back? Jack

Asked by Aturnium 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

What is the easy solution of getting your saved passwords back after this last update?

After the last Firefox update all of my saved passwords words were wiped. I saw some technical changing files and resetting things. I need an easier path. I tried usin… (read more)

After the last Firefox update all of my saved passwords words were wiped. I saw some technical changing files and resetting things. I need an easier path. I tried using a system update, but my laptop refused to do it. It keeps thinking the antivirus is on, when it is not. Please help!

Asked by Garnetspur 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Lost all my stored passwords 1/9/18 afternoon. Notice FFox updated. Tried everything. Please help. I'll pay. Please help me.

Accessed my email and other accounts up till 5 o'clock pm. Passwords for amazon, estores, and everything gone. Tried to retrieve email pwords. My two emails were each ot… (read more)

Accessed my email and other accounts up till 5 o'clock pm. Passwords for amazon, estores, and everything gone. Tried to retrieve email pwords. My two emails were each others' backup. So, that failed. My new cell phone number of 3 months (that I entered for yahoo security) was not recognized. I needed to provide missing digits of an old cell number that I disregarded one year ago. I did try to revert to an earlier system restore point. That did nothing. I will gladly pay for help. Abby

Asked by AbbyF 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

extracting saved passwords from HDD

My Win 7 Laptop got wet, very wet and wont start. Firefox password manager had saved many site passwords If I take the HDD out and with a USB enclosure hang it off anot… (read more)

My Win 7 Laptop got wet, very wet and wont start.

Firefox password manager had saved many site passwords

If I take the HDD out and with a USB enclosure hang it off another PC as drive F:

Where and how might the passwords be found and read

Asked by sickputer 2 years ago

Last reply by cor-el 2 years ago