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  • Archived

Storing Preferences

Several sites I frequently visit have the option to skip the verification code process "for this browser". Although I check the box for this choice, the next time I go t… (read more)

Several sites I frequently visit have the option to skip the verification code process "for this browser". Although I check the box for this choice, the next time I go to log in there, it still requires me to go through the process. What do I have to do to fix this? Thanks in advance for your help!

Asked by johnrostad1 6 months ago

Last reply by sanmon 6 months ago

After updating to 147.0.1 the cookies list shows as empty

Although I remain logged in to sites and cookies show in DevTools, the cookies list in settings>privacy>Cookies_and_Site_Data>manage_data shows as empty, no cook… (read more)

Although I remain logged in to sites and cookies show in DevTools, the cookies list in settings>privacy>Cookies_and_Site_Data>manage_data shows as empty, no cookies listed.

In troubleshoot mode, the same blank list. I haven't changed any settings. network.cookie.cookieBehavior is set to 1 I'm on windows 10 Home 22H2

The update to 147.0.1 seems to have caused it. Please advise.

Asked by lascetic 1 month ago

Last reply by lascetic 1 month ago

  • Archived

Website Privacy Preferences

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, show… (read more)

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, showing I am using a computer I have used in the past. It is their security. I was told that, in order for them to recognize my computer I have to turn off, uncheck the box saying to clear my history when I close my browser. I can no longer clear my history or cache if I want to use my bank. There has to be somewhere, to place them in the privacy and security setting so this does not delete what has to be kept in order to have my PC recognized by the worst IT department at any bank, so I don't have make transactions, only during bank hours, and wait 30 minutes on the phone to get this turned off. What instructions can you send me to stop JUST that credit union from being cleared on my History and Cache?

I received this answer from yesterday. Hello, Thank you for contacting Mozilla support! You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Firefox. To get community support, you'll need to continue signing into the forum by clicking the blue "continue" button. This will allow you to log in and submit your question to the correct forum. To resubmit your question, please go here: https://support.mozilla.org/en-US/questions/new/firefox. From there, click the blue "sign in/sign up" button to enter your Mozilla account information, and you’ll be able to ask your question.

Asked by fishfirst 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Logging into Gmail

I'm trying to log into my gmail account, but every time I try, I am sent to the clear cache and cookies page. I have cleared my cache many times and still am unable to ac… (read more)

I'm trying to log into my gmail account, but every time I try, I am sent to the clear cache and cookies page. I have cleared my cache many times and still am unable to access my email on my computer through firefox. Can I get help with this? Thanks in advance!

Asked by celi.merk 1 year ago

Last reply by markwarner22 1 year ago

how to turn off private browsing

I am following all the online instructions I can find to turn off private browsing on Firefox - in Privacy and Security by clicking on 'Remember History' for example, and… (read more)

I am following all the online instructions I can find to turn off private browsing on Firefox - in Privacy and Security by clicking on 'Remember History' for example, and also restarting laptop - but it is not working and I must constantly log back into all my accounts and websites, including my e-mail account. I need assistance with specific and exact instructions how to remove private browsing and explanation why not working what I have already tried. Thank-you for your assistance.

Asked by s_schub1 2 months ago

Last reply by Paul 2 months ago

  • Archived

Firefox logs me out of google

Hello, I have some issues with Firefox keeping my logged in my Google account. When I close Firefox it logs me out of Google. I have tried some methods from other threads… (read more)

Hello, I have some issues with Firefox keeping my logged in my Google account. When I close Firefox it logs me out of Google. I have tried some methods from other threads on this site but still without success. I have the setting for delete cookies on Firefox close to off and have tried Firefox remember history and use custom settings. Thank you for reading this.

Asked by Marnox 1 year ago

Last reply by markwarner22 1 year ago

cookie deletion

using linux cinnamon, have to continuously sign in to my sites. I didn't have to do this before. what can I do to stop the cookie deletion or whatever is causing this?? … (read more)

using linux cinnamon, have to continuously sign in to my sites. I didn't have to do this before. what can I do to stop the cookie deletion or whatever is causing this??

Asked by Richie 1 month ago

Last reply by Mark 1 month ago

  • Archived

i have been trying to clear out the cache

I have been trying to clear out the cache under settings (cookies & site data) (everything is checked under clear data) everything clears out except for 440 now 454 K… (read more)

I have been trying to clear out the cache under settings (cookies & site data) (everything is checked under clear data) everything clears out except for 440 now 454 KB of disk space. I cannot get it to clear out. I even uninstalled fire fox and it was clear for a couple of uses and now it is back and instead of 440 it is now 454. ••• Cookies and Site Data Your stored cookies, site data, and cache are currently using 454 KB of disk space. Learn more Based on your history settings, Firefox deletes cookies and site data from your session when you close the browser. ••• How do I zero it out. I find this annoying.

Thank you, Teri

Asked by labellaloo 7 months ago

Last reply by AliceWyman 7 months ago

Google message says

We've detected a problem with your cookie settings This is the whole mesge We've detected a problem with your cookie settings. Enable cookies Make sure your cookies are … (read more)

We've detected a problem with your cookie settings This is the whole mesge

We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies

If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings

If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

I don't know how to fix this in Firefox.

Asked by bbudig 3 months ago

Last reply by Denys 2 months ago