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Security settings for my bank account allow three choices for verifying identity: every time I log in, every time I open the account, or just whenever the bank needs to k… (read more)

Security settings for my bank account allow three choices for verifying identity: every time I log in, every time I open the account, or just whenever the bank needs to know. For the past decade, the third has been in effect. But starting in September, even if I click on option 3, every morning I once again have to prove identity.

In discussing the issue with the bank I was told that it was because I clear my cache every night when I shut down. I said I had been doing that since 2015 without a problem - why the change? The bank tech support guy asked if I accessed the bank web site through Firefox, and I said I did. He said that, being an open source software, Firefox issues far more technical updates than any other browser, and one of the recent updates must have changed the system of how cache and cookies are cleared.

I then went into Firefox Preferences and it appeared that I can allow specific websites to continue active while other websites are cleared. I tried to do that last night with the bank website, but to no avail. This morning I had to, once again, prove identity through phone message.

Just to confirm: since 2015, I have made no changes to my computer system (iMac and MacBook), kept the same Internet service provider, used the same anti-viral software, and cleared cache and cookies daily. All that time, I could open my bank account daily without proving identity each time. Les than two months ago, that suddenly changed. The bank says it's likely the browser. Any thoughts?

Asked by gmg3 2 months ago

Last reply by cor-el 2 months ago