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Firefox Won't Load Any Pages (Including Help Pages)

On the evening of April 28th, I attempted to open Firefox, and it notified me that it was updating itself. Once the update was complete, I was able to launch it. I did … (read more)

On the evening of April 28th, I attempted to open Firefox, and it notified me that it was updating itself. Once the update was complete, I was able to launch it. I did notice that it had some minor issues (getting stuck "looking up" web pages, even when other browsers worked fine), but those same issues had occurred before.

My current problem is that Firefox will not load ANY pages, including any Mozilla help pages. This first started happening after I used Windows Update to upgrade the .NET Framework to version 4.6.1 (KB3102433). After my system restarted, I noticed that Firefox couldn't connect to any website (doesn't even say "looking up" or "connecting" in the bottom right hand corner of the screen, just tries to connect indefinitely), and that my antivirus program (McAfee LiveSafe) couldn't connect to the internet for automatic updates. Other programs such as Steam and Internet Explorer had no issues.

My first step to try and fix this was to roll my system back to the restore point just before I upgraded to .NET Framework 4.6.1. My system went back to .NET Framework 4.5.2. This did not fix the problem. Firefox and McAfee LiveSafe still couldn't connect to the internet. I also tried modifying my connection settings in Firefox. It was already set to auto detect proxy settings, which matched Internet Explorer's settings, so I made no changes. I tried uninstalling and reinstalling Firefox, but that didn't work. Oddly enough, this DID work for McAfee LiveSafe. After I reinstalled LiveSafe, it was able to connect to the internet.

I've tried starting Firefox in Safe Mode, as well as refreshing it. The problem persists. Firefox isn't being blocked by a firewall (checked Windows Firewall and McAfee's firewall). I even tried turning off all firewalls to see if Firefox would work. It still doesn't work. I haven't downloaded any new add-ons for Firefox recently, other than an add on from McAfee LiveSafe that was added on after Firefox started having problems (when I had to reinstall LiveSafe). I'm at a loss as to what exactly is causing this issue with Firefox, and what further steps I need to take to fix it.

It's worth noting that every time I have to close Firefox (after seeing if it will function correctly), the Mozilla Crash Reporter pops up after a short period. It's odd that it pops up, since I close Firefox normally each time I need to. The Mozilla Crash Reporter has successfully sent the crash report every time, which is interesting. I'm not sure how the actual browser doesn't work, but the crash reporter can connect with no issues.

Any assistance would be greatly appreciated.

Asked by FoxShadow 4 years ago

Last reply by FoxShadow 4 years ago

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Firefox opens, but won't open any web page

Can't open any webpages, opening new tab doesn't allow webpage. Have uninstalled firefox, refreshed it, started in safe mode says woops & nothing. Luckily chrome work… (read more)

Can't open any webpages, opening new tab doesn't allow webpage. Have uninstalled firefox, refreshed it, started in safe mode says woops & nothing. Luckily chrome works. This fault is on laptop only, PC with firefox is fine, which is I am using to ask question.

Asked by chipper10 4 years ago

Answered by philipp 4 years ago

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No internet on Firefox. But OK on others. Tried all suggestions on the internet without success.

This is a problem I have on a friends PC. He is running Windows 7. I have tried all suggestions I have found on the internet without any success. I have uninstalled and r… (read more)

This is a problem I have on a friends PC. He is running Windows 7. I have tried all suggestions I have found on the internet without any success. I have uninstalled and removed all traces of Firefox. Rebooted, run a registry cleaner. Reinstalled and still no internet. Internet Explorer works fine.

Asked by AubreyS 4 years ago

Answered by philipp 4 years ago

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When i open firefox i just get a new tab and when i type in a URL nothing happens

Yesterday Firefox stopped working properly. Instead of my home pages loading I just get 3 x new tabs in their place. If I type a URL nothing happens it just stays on ne… (read more)

Yesterday Firefox stopped working properly. Instead of my home pages loading I just get 3 x new tabs in their place. If I type a URL nothing happens it just stays on new tab. I have reset firefox and uninstalled and reinstalled and still have the problem. Internet Explorer is working and my email is working so it's not the internet connection.

Asked by katherinedaniel 4 years ago

Answered by philipp 4 years ago

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websites will not open although listed in the top left hand menu when typed in

I initially lost my profile but got it back following the Profile Manager instructions and now can open Firefox but I cannot open any website. I type in the site name an… (read more)

I initially lost my profile but got it back following the Profile Manager instructions and now can open Firefox but I cannot open any website. I type in the site name and its listed in the top left-hand corner but will not open - thanks.

Asked by henryhornblower 4 years ago

Answered by philipp 4 years ago

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Blank tabs

Opening Firefox I am getting a blank new tab, even though I have a home page designated. Clicking any bookmark or entering a web address just brings up a blank New tab. T… (read more)

Opening Firefox I am getting a blank new tab, even though I have a home page designated. Clicking any bookmark or entering a web address just brings up a blank New tab. This has been the same for a week, was hoping for an update as lots of people on the forum have similar issues. How can this be fixed.

Asked by Flyingteeth 4 years ago

Answered by philipp 4 years ago

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When I try to search nothing happens. If I use a bookmark the address bar remains empty.

I can't seem to do anything at all with firefox. I can see all my bookmarks etc but when I try to click on anything or search anything, nothing happens at all. The addr… (read more)

I can't seem to do anything at all with firefox. I can see all my bookmarks etc but when I try to click on anything or search anything, nothing happens at all. The address bar just remains empty. No prompts or error messages appear. Just nothing at all.

Asked by eek21 4 years ago

Answered by eek21 4 years ago

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my firefox, which have used for years, does not now open as a browser. it looks like a blank screen beneath the standard 'file edit view history' bar

have downloaded older versions of firefox, still blank page on boot . wazzup? probably a preference or setting. have yahoo as main page, but main page does not come up… (read more)

have downloaded older versions of firefox, still blank page on boot . wazzup? probably a preference or setting. have yahoo as main page, but main page does not come up. help

Asked by nefcyjay 4 years ago

Last reply by Phoxuponyou 4 years ago