Firefox Support Forum

Tried to sign up to Disney plus but receive an error - "We're having trouble loading a legal document for you to review..." and it says to go to the Disney plus page and view error 66 (yeah I know lol - but wishing doesn't make you a jedi).

The page advises to delete history and cookies etc which I have but I think it's another issue. I have also disabled adblock. I have included a screen shot of the console errors in the hope that this will help with advice. I am trying on my recently new laptop as my prior one has a corrupted drive and needs some work and time for me to fix.. I also tried on that laptop which uses fire fox but received the same error. I have tried on edge on this computer but get the same error. I have not tried on my mobile and may do so but I would like a possible solution to this. I have norton running but I don't know how to disable it and not sure if this is the issue. My internet is not bad so I don't think it's an Internet issue.

Any advice or suggestions would be welcome. - thanks.

I click a magnet link and it keeps asking me what to do and I have already told it to do this automatically from now on. It even has the checkbox already ticked as if it is fkn retarded. I have refreshed firefox and nope I have uninstalled firefox and reinstalled it nope. I have checked all the forums about it and even made it so that the system cannot alter the default torrent program. Still, nothing works. I am so angry coz it used to be fine. So sick of updates that "fix" stuff... It would be nice if it just bloody worked.

Problem: the mouse can't drag up and down scrollbars of a specific website This website is not an ordinary website, but a small pop-up window for temporary preview inside the website. It may be a website in a specific environment simulating the mobile terminal. However, other browsers, such as Google and 360 browser, do not have this problem. Please ask the official to solve it. Thank you.

问题：鼠标无法拖动特定网站的上下滚动条 这个网站不是普通网站，而是网站内部临时预览用的一个弹出式的小窗口，可能是模拟手机端，特定环境下的网站，但是其他浏览器，比如谷歌，360浏览器，都没这个问题，请求官方给予解决，谢谢。

I have a staging site for my website which is protected (not visible to the public) and requires authentication with the username and password to be accessed.

Firefox is blocking access with the authorisation window coming up empty again and again and again when I enter the credentials.

So - I have to use a different browser just to access this one site.

I have cleared the cookies and cache, removed the site from the browsing history - Firefox is still blocking the access.

how can I unblock it?

I use Windows 64 bits on my PC.

Firefox has started to default to HTTPS even when the site is HTTP In particular I can no longer log in to my D-Link router on 192.16.0.1 because it forces to HTTPS and gives:

An error occurred during a connection to 192.168.0.1. Certificate key usage inadequate for attempted operation.

Error code: SEC_ERROR_INADEQUATE_KEY_USAGE

I've been trying to figure out why my browser looks weird in several locations. You can see in the screenshots that elements I know should be round are square and dark outlines are appearing in both browser and app elements (all shown by pointers). I've tried searching the settings for accessibility features that might be making things stand out but I could not find anything like that. Any ideas?

(And yes I know I misspelled "quiz" in that subject line. You have a good eye.)

Hi, lately I have been trying to tackle my secondary HDD being spun up for no reason in the background and one thing that keeps popping up is Firefox.exe accessing a bunch of fonts contained in the Solidworks installation on the HDD (which is a secondary drive, while Firefox is installed on the primary SSD).

I really cannot understand why it happens, since I think nobody is supposed to install Solidworks along with Firefox. Of course I don't want this activity to wake up my drive, but also, is it normal? I have to admit I'm kinda worried.

I'll attach screenshots from Sysinternals Process Monitor

Thanks in advance to anyone that will help :)

Hi forum The email provider for my preferred secondary email address uses greylisting. It works, very well. The confirming email from firefox is sent from a random amazon address, which gets greylisted as intended. There's a 5 minute limit for entering the confirmation code, but greylisting slows delivery of the email to around 15 minutes, waiting for the amazon sending server to try multiple times. Is there another way to update the secondary email address ?

so this happens a few times a day. my firefox randomly restarts and all tabs are gone. no error no notification nothing. it also happens in safe mode. i already tryed to "refresh" firefox that did not fix the issue. my firefox is up to date. im on windows 10 which is als up to date. please advise cause its driving me crazy to lose my tabs every few hours..

I use a Logitech MX Master 3 mouse, without any custom Logitech or other mouse software. When I press the mouse's back/forward buttons, instead of navigating back/forward, Firefox enter Scroll Mode (more info here). This is the same behaviour as when pressing the middle mouse button. However, I already have the middle mouse button for that! I want the back/forward buttons on the mouse to navigate back/forward. See the attached image for the back and forward buttons I'm referring to: they're directly under the horizontal scroll wheel.

Is there a way for Firefox to register the back/forward button presses as back/forward navigation commands?

There are only a few things that I need on right click. Open in New Tab, save image as, copy link, copy link location. Only rarely do I use the developer functions, so that over time I am accustomed to accessing the Developer Tools from the Tools tab on the main menu. The fact that many of these tools that I do not use are now on the right-click menu are causing me to make errors. I subscribe to an online newspaper that is the first item I read in the day. I go through the front page of the newspaper, I right click on articles I want to read in a new tab. I am so used to doing this efficiently from older versions of Firefox in which the right-click menu always opened where I right-clicked and therefore at the "open link in new tab" selection. Now, what happen is that I react by instinct and find myself clicking the middle of the menu and not the top. This results in errors that waste my time and cost me time and frustration.

Having read a few other problems that other people have had with updates of Firefox, I have to add my voice here. I realize that there are legitimate reasons to change some things - but these things are technical and deal with internet security - not style. It seems to me that constantly moving things around (like menu bars and the like) interrupts a user's accustomed work flows and therefore not a benefit.

It seems to me that there are two possible solutions: One is to make every aspect of user preferences editable by the user. For me, that means the main menu bar is on the top, followed by the tabs, and the right-click or context menus are editable by the user. The other solution is to create two Firefox browsers - one for the traditionalist (I'm 82) and a new browser called "Firefox Superuser".

For now, I'd just appreciate it if someone could tell me how I can get the stuff I don't use off the right-click menu.

I apologize for my grumpiness, I realize you're all volunteers. But, first thing in the morning, having to try to remember that the right click menu might not be opening with "open link in new tab" right next to my cursor is more than I can manage. I automatically click and at least 80% of the time, I'm clicking the wrong thing.

I've tried evreything the on the help pages. All addons installed, everything you say I have to do to play actual livestreams on firefox. Still nothing works. Since Adobe stopt develloping their software in 2020 I can't play any live streams. I don't wat to use edge, but edge works on Live Streams. I've installed the Media features pack, used every fix on het help page. Nothing works. I just want to use Firefox. Why is Modzilla making this so hard?????

Hello,

I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the past if I'm not using a mouse on my laptop and had to click on the back button in the toolbar with the trackpad. I'm not too sure of why that happened with the upgrade and was a little surprised about that. Hope I can be able to get around this in some way if one of you know anything about this. Thanks.

I am running Firefox 88.0.1 on Windows 10 and I can not get any websites/pages to load. When I click on the Firefox icon it opens the main Firefox screen but goes no farther. I can still access the menus but nothing will load. Also on the man screen on the 3 bar menu is a icon the says "Account Disconnected". I am using Microsoft Edge to write this but I hate it! I did a Windows update shortly before this problem popped up. Should I try to uninstall that update?? Any and all help or ideas will be greatly appreciated.

Part of this page is blank/broken in Firefox (am updated to most current version) and I tried in safe mode, same issue. Works fine in Chrome... Wish I could upload pictures, but size is too big and I cannot for the life of me make the screen shots smaller without losing the useful info.

Firefox 88.0.1 crashes every time it closes. It also causes problems with my Yahoo email, now I have to sign in every time I use Firefox 88.0.1

This problem started right after I use the troubleshooting to resolve a problem.

I use Revo Uninstaller Pro version 4 to complete remove Firefox. I shut down the computer and start it again after waiting for 5 minutes.

That did not work.

So when will this problem be fixed.

I posted this question before, and it got escalated, but there wasn't a resolution or fix suggested. I am hoping with more crash reports I can get some help finding a solution! Firefox is now crashing routinely - as in, many times each day. I am at my wits end! It's not profile-related as I sync my browser profiles and have no issues on my other computer. I did a clean install, and the crash frequently slowed for a while, but now I'm back to tearing my hair out. Please help!

Here are the recent crash reports: bp-fdc51734-9975-4a67-a33f-348cb0210517 5/16/21, 6:48 PM View bp-b39dd934-e7ae-4f8b-80f7-1123d0210517 5/16/21, 6:48 PM View bp-cdead43d-7977-4425-95b7-e589d0210517 5/16/21, 6:48 PM View bp-7a93ee79-f638-4e30-b3bf-f66d90210517 5/16/21, 6:48 PM View bp-c16b3c85-3a20-4923-8ae7-4b72b0210517 5/16/21, 6:48 PM View bp-765b10f5-9988-4955-804f-175a90210517 5/16/21, 6:48 PM View bp-db61262c-686c-4a74-b141-4d4740210517 5/16/21, 6:48 PM View bp-3e3e63df-bb83-40f2-9058-b3b9c0210517 5/16/21, 6:48 PM View bp-d917cb17-4011-485f-974f-303880210517 5/16/21, 6:48 PM View bp-7831bfb3-dd19-43fb-b222-57c8b0210517 5/16/21, 6:48 PM View bp-653aee9f-1e77-4150-be7e-26a940210517 5/16/21, 6:48 PM View bp-8a89c943-4384-4b36-b30e-5f3d80210517 5/16/21, 6:48 PM View bp-c0a188b3-66e6-4530-8193-433840210517 5/16/21, 6:48 PM View bp-afca439c-82b6-446e-bb53-9b52f0210517 5/16/21, 6:48 PM View bp-a0f8dc37-5685-4b98-901d-dd2850210517 5/16/21, 6:48 PM View bp-9d78a008-f795-4447-b5a0-49f270210517 5/16/21, 6:48 PM View bp-67a74ec3-cf4e-4e4c-9378-a06060210517 5/16/21, 6:48 PM View bp-efb8faac-8570-4aaf-8e8a-1494c0210517 5/16/21, 6:48 PM View bp-03e450d7-37a2-469c-b71d-ef8ed0210517 5/16/21, 6:48 PM View bp-4d2a1325-5742-47e0-8d65-2ca220210517 5/16/21, 6:48 PM View bp-667d292b-3d39-48c4-824d-54de60210517 5/16/21, 6:48 PM View bp-c716da51-24d7-48f4-8b2e-c1fbd0210517 5/16/21, 6:48 PM View bp-94f1c241-8f4f-4cfd-95e9-cf76d0210517 5/16/21, 6:48 PM View bp-9dd81788-bd24-4295-854c-487270210517 5/16/21, 6:48 PM View bp-5ca07018-55c1-48df-9936-d13dc0210517 5/16/21, 6:48 PM View bp-c00e9ba3-9fb3-46e0-873b-a2d150210517 5/16/21, 6:48 PM View

Firefox v88.0.1 on Win 10 Pro 20H2 PC, Windows Security (Windows Defender). All fully up-to-date.

This problem only started recently: When link is clicked in FF to open certain pdf files, a new, fully formatted FF window opens, but the body is blank white and the pdf never loads. Doesn't happen with all pdf files listed on the "referring" page, but just some of them on a certain well-known and trusted web site, and it's very reproducible.

Setting FF to open pdf files in Adobe Reader doesn't help. Same ones open but the others still won't. Other people tell me they have no problems opening those pdf files in FF.

I completely uninstalled and re-installed FF but that didn't help. Doesn't matter how I set the security/privacy options, have Ghostery on or off (only extension installed). Use recommended performance settings is enabled, DNS over HTTPS is off, tracking protection can be standard or strict, etc.

If I click Manage Exceptions under Enhanced Tracking Protection, there's no way to enter any exceptions so I can't exempt the website in question.

If I keep trying to open one of those pdf files, FF becomes totally unresponsive. Task Manager lists ~4-5 FF entries but I can't End Task for most of them, and I typically have to reboot PC. Windows creates a firefox.dmp file which says: FAULTING_THREAD: 000012f8 PROCESS_NAME: firefox.exe ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE_STR: 80000003

I've run out of things to try...

Any ideas ?

Thanks!

Hi, I'm having an issue with Firefox developer tools response in the network tab. When I look at the response it's all garbage but when I look at it in Chrome or Charles proxy it looks fine.

To replicate: 1. Go to https://www.realestate.com.au/new-homes/ 2. Open up developer tools, switch to network tab and filter by .mst 2. On the webpage click `Explorer` sub menu item 3. Inspect the response of the .mst requests and it's garbage like: PHN0eWxlIHR5cGU9InRleHQvY3NzIj4uc3RhbmRhcmRfX3N0YW5kYXJkLWNvbnRhaW5lcl9fXzFGVFJ3e21heC13aW

Use the current FF version 88.0.1 - Question about the bookmarks toolbar:

After the FF repair are the icons largely anonymized? They work fine - I'm just missing the typical website icon. For example the four-color ebay license plate. - How can I update the anonymous trademarks ??? 

Firefox-Sync is activated, but I've got no changes to the bookmarks-icons. Thanks for the tip ...