Firefox Support Forum

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced two mobile devices before, and it worked fine. I've spent a good portion of today trying to figure it out, and have gone half mad from frustration. Please can you help me? Thank you!

I am setting up an new computer and after installing Firefox on the new computer, I synced Firefox with my old computer. The bookmarks from my old computer show up in the Library under "Manage Bookmarks," but they are not showing up in my Bookmarks Dropdown menu. For the life of me, I cannot figure out how to display them in my dropdown menu.

I'm confused about sync when it comes to sessions. Sessions is not one of the options.

A few days ago, I open Firefox and my profile was broken. Nothing worked in the way of toolbar addon buttons, contest menus, etc. I narrowed the problem down to the session store files.

The session was still present. I could scroll thru it, and select tabs, but hat was about it. Fortunately I was able to get things back working again in a fresh profile, but it was a tricky exercise.

My desktop sessions sync with my phone. Is the re a way to perhaps sync sessions, and do it recursively so you don't get a mess with duplicates and discarded tabs?

I used to to use Tab Session Manager until a couple years ago when it began destroying sessions, and there was no way to retrieve them. Even the supposedly repaired version couldn't reverse the process. Had something to do with the sessionstore-backups folder, so I don't know if I can trust it now.

Hi. Firefox is my main browser, installed and signed in on a handful of devices. The share menu has a nice option to "Send To Device" to send a specific tab to another device. I do that, get a confirmation toast that the Tab has been sent... but where can I find it on the target device ? It doesn't open right away (which is what I'd prefer), and I can't find it anywhere else ?

I tried from Android to Android, from Windows to Android, from Android to Windows... Sending a tab is nice, actually finding it on the target device would be nicer ^^

Dear Forum,

I have not accessed my Devices since a few updates, I use to be able to rename devices, but in 99.01 I no longer see this as an option? I also have found that sometimes when I add a device is adds the Machine name which I prefer and today I logged out all of my devices and found that it added it and named it a generic name "Firefox 99, Windows 10" Which if grave concern as this could be Any Device. Can someone please let me know how this feature in version 99.01 is suppose to name computers and also can you still rename devices and if so how would you change the name, or if there is a link to documentation on this feature as it has changed. TIA for your help.

I have had problems with sync before, giving me bookmarks I didn't want, etc. But I want to try it again.

I have a Firefox account to log into with sync, but I would like to delete all the data (bookmarks & passwords), and then sync all my firefox browsers to one profile that I have set up on FDE on my laptop.

So I'm thinking I need to first delete all my current data on Firefox Sync, and then log in only with my FDE profile, sync that, and then log in via other browsers and sync those. But how do I make sure that no data gets placed onto my FDE profile from other browsers via sync?

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. After the password was reset and sign in. I couldn't find any of my previously synced bookmarks. The synced bookmarks are extremely important for me. I need them back. Kindly suggest and show some way to get them back. Please help. Please Please,

what can i do to restore my synced data.??

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

So I forgot the password for my account, if I reset it, and therefore reset all of my bookmarks history etc, can I recover them by syncing again with my phone or is the account reset across devices?

Hi,

I have an issue. I today I reinstalled my windows. I recovered and synced my Mozilla, however it still doesn't have my old passwords, add ons and bookmarks including my old opened tabs from my firefox laptop. I really need to have all of that. Is there any chance you guys can help me?

hi. im using firefox on my windows pc. after login to firefox account and start syncing,all bookmarks,add-ons,settings will be synced normally, expect passwords! no other devices or sessions is currently activated,just one pc. i tested firefox latest version and ESR too,same result. finally exported my passwords from chrome and imported as CVS file to firefox. but every time i login and sync firefox account again,password not be synced!

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are populating is there anyway to get them back? They are vital to his job.

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any problems in the past, and being stored unchanged in my password manager.

I managed to reset the password using my Recovery Key, logged in with it successfully, then tried to create a new Recovery Key to replace the now obsolete one. The process failed at the first step, however, claiming an incorrect password. I reset once more, again logged in with it successfully, and yet again I get an incorrect password error when trying to generate a new Recovery Key.

Obviously the password is working fine as I've successfully used it to log into this Support forum.

What could be the issue here?

I've already looked through the FAQ and various solutions online and have not been able to find a solution that works. My issue is that while Firefox sync is signed in (and working) on 2 computers, as well as my iPhone and iPad, I have lost the password to the account and am not able to recover it from any of these devices. It seems the password saved in my "Passwords" is incorrect, and that seems to be the only place it was saved. I didn't write the password down anywhere, setup a recovery key, secondary email or two setup authentication.

I DO have access to the primary email account, but don't see any way to use that to recover the password either. As I am already signed in to sync, I AM able to add new devices using the QR code, but that doesn't seem to work for new computers (like the laptop I just bought). I have already extracted the saved passwords and bookmarks, and transferred them to a new account (the account I am signed in with right now).

However, I would rather use my original account instead of having two, nearly identical ones. I would also rather not fully reset my account as there might be something else I forgot to record that is buried in there somewhere. Is there some way to recover or extract my Firefox account password from one of the devices I am signed into? or is totally resetting the account the only option available?

Thanks

-Bryan