Firefox Support Forum

Windows Event viewer shows Firefox has crashed but Firefox does not show it. Attempting to troubleshoot the problem. This started 2/8/2022. After reinstalling Firefox the event viewer is no longer reporting crashes so the event viewer reports I am including are from yesterday before anything was done. Tried doing a refresh, clearing cash and history and temp files, uninstalling Firefox and reinstall a fresh copy. Tried all of the troubleshooting instructions I could find on the site. In normal mode I cannot open any pages including the Firefox settings, Add-on or any other pages except Help, About and troubleshooting pages. All I get no matter what I put in the URL field is a blank page. No Error or message of any kind.

The following is a copy of the More troubleshooting information page:

Application Basics

Name: Firefox Version: 97.0 Build ID: 20220202182137 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0 OS: Windows_NT 10.0 19044 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by safe mode Remote Processes: 5 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 29.7.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org

Remote Features

Remote Processes

Type: Web Content Count: 2 / 8

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Preallocated Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.1 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Name: uBlock Origin Type: extension Version: 1.18.4 Enabled: false ID: uBlock0@raymondhill.net

Security Software

Type: Webroot SecureAnywhere

Type:

Type: Windows Firewall

Graphics

Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 60 DirectWrite: true (10.0.19041.1415) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 630 Vendor ID: 0x8086 Device ID: 0x3e98 Driver Version: 26.20.100.7642 Driver Date: 1-22-2020 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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 Display0: 1920x1200@59Hz : Intel(R) UHD Graphics 630 Display1: 1920x1200@59Hz : Intel(R) UHD Graphics 630 DisplayCount: 2 HardwareStretching: both=2 window-only=0 full-screen-only=0 none=0 error=0 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: available by default blocked by runtime: Safe-mode is enabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly WINDOW_OCCLUSION: disabled by default: Disabled by default

Failure Log (#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 47.27ms (2.95) Output Devices Name: Group Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Speakers (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Digital Audio (S/PDIF) (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Input Devices Name: Group Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Line (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000

Enumerate database

Environment Variables

MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini MOZ_SKELETON_UI_RESTARTING: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false Developer Tools: Execution Context Selector (devtools.webconsole.input.context): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Win32k Lockdown (security.sandbox.content.win32k-disable): false

Remote Experiments

More from Mozilla Panel - Fx97 Release: treatment

Important Modified Preferences

browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220202182137 browser.startup.homepage_override.buildID: 20220202182137 browser.startup.homepage_override.mstone: 97.0 browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.skipHeuristicsCheck: true dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 97.0 idle.lastDailyNotification: 1644350777 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1644350310 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20220202182137 media.gmp-manager.lastCheck: 1644350310 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1644350311 media.gmp-widevinecdm.version: 4.10.2391.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.enabled: false network.prefetch-next: false places.database.lastMaintenance: 1644350778 privacy.cpd.sessions: false privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1644350778028 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 security.remote_settings.crlite_filters.checked: 1644354191 security.remote_settings.intermediates.checked: 1644354191 security.sandbox.content.tempDirSuffix: {450699ea-39b0-404c-b163-96d266bf0724} services.sync.engine.addresses.available: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1644350777 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

fission.autostart.session: false

Places Database

Accessibility

Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.33 Version in use: 4.33

NSS Expected minimum version: 3.74 Version in use: 3.74

NSSSMIME Expected minimum version: 3.74 Version in use: 3.74

NSSSSL Expected minimum version: 3.74 Version in use: 3.74

NSSUTIL Expected minimum version: 3.74 Version in use: 3.74

Sandbox

Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set

Startup Cache

Disk Cache Path: C:\Users\JSchmid\AppData\Local\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\startupCache\startupCache.8.little Ignore Disk Cache: true Found Disk Cache on Init: true Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

The following is the events from the event viewer: Log Name: Application Source: Application Error Date: 2/8/2022 5:08:37 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Faulting application name: firefox.exe, version: 97.0.0.8068, time stamp: 0x61fadc80 Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76 Exception code: 0xc0000005 Fault offset: 0x00000000000a1fe7 Faulting process id: 0x27fc Faulting application start time: 0x01d81d40ccd42b44 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>100</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2022-02-08T23:08:37.4842245Z" />
   <EventRecordID>58698</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>97.0.0.8068</Data>
   <Data>61fadc80</Data>
   <Data>ntdll.dll</Data>
   <Data>10.0.19041.1466</Data>
   <Data>e2f8ca76</Data>
   <Data>c0000005</Data>
   <Data>00000000000a1fe7</Data>
   <Data>27fc</Data>
   <Data>01d81d40ccd42b44</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
   <Data>8b6b18fe-6714-4c4e-897e-8aec678d933b</Data>
   <Data>
   </Data>
   <Data>
   </Data>
 </EventData>

</Event>

Log Name: Application Source: Windows Error Reporting Date: 2/8/2022 5:08:41 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Fault bucket 2092159909693864555, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 97.0.0.8068 P3: 61fadc80 P4: ntdll.dll P5: 10.0.19041.1466 P6: e2f8ca76 P7: c0000005 P8: 00000000000a1fe7 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b6fa44d594e273df1947f3dfb59f5ebb7d6c1de_1fd2ca00_8cda3b67-69d9-467c-b340-fb1005582a29

Analysis symbol: Rechecking for solution: 0 Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Report Status: 268435456 Hashed bucket: 0be61e8b361c4152ad08d85a669dba6b Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Version>0</Version>
   <Level>4</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2022-02-08T23:08:41.2745645Z" />
   <EventRecordID>58699</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer>
   <Security />
 </System>
 <EventData>
   <Data>2092159909693864555</Data>
   <Data>4</Data>
   <Data>APPCRASH</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>firefox.exe</Data>
   <Data>97.0.0.8068</Data>
   <Data>61fadc80</Data>
   <Data>ntdll.dll</Data>
   <Data>10.0.19041.1466</Data>
   <Data>e2f8ca76</Data>
   <Data>c0000005</Data>
   <Data>00000000000a1fe7</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt</Data>

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Firefox will not open on my laptop. The tab opens but the homepage does not appear even after waiting 5 minutes. I've run all my updates to my Dell Laptop. I am fortunate to have it on my phone. I am a perpetual monthly subscrber.

My Firefox v97 is stuck it will not connect to websites. I've resetting the http3, not working. This problem is also affecting the installed microsoft edge browser. Is this malware or a faulty setting some where?

Dear Sir:

   Over the past two days I have had problems with Foxfire browser not opening websites.  I have cleared history, refreshed, uninstalled and reinstalled the browser several times. This is a problem with both my laptop and my desktop. The desktop will not even arrive at the opening screen.  Microsoft Edge works.  AOL works. I have screened for viruses.  The tabs are blank and they keep churning.
     I am running Windows 10 on both computers. I have gone thru the Control panel series of steps to make sure Foxfire is enabled properly with Windows 10 firewall.
     I can get to the opening screen of Foxfire, but none of my bookmarks work.
    For instance, I can sometimes access Yahoo Finance, but only when I open and close tabs that don't work several times using the box links to the several common websites featured in the opening screen for Foxfire. When I do the same routine with the Pocket recommended links the tabs open but just keep churning.
   When I try to open Fidelity.com, neither clearing history, nor accessing through a Google Search nor from my favorite meets with any success. I've tried every means I know to open Fidelity.
      Appreciate any suggestions.       Michael W. Styga

This is what I have done so far:

I have done a full OS refresh of Windows 10.

Used Revo Uninstaller to remove all program files, Registry items.

Deleted all App data for every User account.

Re-installed Firefox with a fresh installer.

What happens:

After installing Firefox it will open once, and only once.

If I close it at any point, it will never open again unless I re-install it.

It will not open in Safe Firefox Safe mode (Holding shift) It will not open in Windows 10 Safe Mode It will not open with my firewall completely disabled my anti-virus uninstalled & off It will not open after restarting my PC It will not open after refreshing my OS again It will not open after Administrator Command Prompt ipconfig /flushdns It will not open after Administrator Command Prompt netsh winsock reset (And restarting) It will not open after clicking refresh re-installing it It will not open after deleting all extensions/cookies/profiles (again) It will not open after deleting all contents of the start-up folder. firefox.exe -p does not open or work

Firefox will only open -ONCE- immediately after re-installing it, I do not know what other options I have besides literally doing a clean install of my entire operating system.

I will get background processes when I try to open Firefox as if it's open, I've already tried closing them then opening again but the program still doesn't open.

I'm at the point where if I want to use firefox, I have to run the installer & it will open then I can use firefox until I close it then I have to run the installer again for it to open.

Literally everything works except for Firefox, I can run every program, game, stream/record video, etc. I have been bending over backwards doing everything I can to see if something else was going on, if anyone has any troubleshooting, I can try outside of what I've already done so far please let me know I'd like to resolve this without having to restore my entire PC for just firefox.

PC Specs: AMD Ryzen 7 32GB of Ram GPU Nvidia 2070 Windows 10 Home 21H2

I have long used Firefox as my main browser. Yesterday afternoon (2/10/22) Firefox seemed to totally forget me 1)would not respond to Google 2)lost stored info for me like my facebook page, email entry, volleytalk, etc. 3)general question is that Firefox seems to frequently have changes to its program...if user does not want it, Firefox is relentless in asking for approval of change, asking over and over and over

After starting PC and /or laptop clicking Firefox on taskbar fails. OK after re-start but re-occurs if closed. Have been opening several Firefox blank Tabs to use that day. (Whilst trying to remmeber not to close them all: otherwise back to Re-start PC). Is this anothe dastadly trick from Microsoft Edge? I hate it!

For the last 3 days I have been unable to connect to net via Firefox.

I've changed nothing on my end, so don't know what the problem could be.

Prior to 2/09/2022 everthing was working as it should. Now when I try to log on the only think I get is a blank screen with just the Firefox logo in upper left corner and blank search box.

Have tried uninstall/reinstall. Don't know what else I can do. It shows that the firewall is allowing access. I can access net via IE or other site, just not via Firefox.

Would deeply appreciate any help that can be offered.

Thanks in advance.

Firefox installed in Windows 10 (64). Just recently FF will not open when executed even though Windows Task Manager shows it is a running process. I've rebooted and reinstalled to no avail. It's the latest version. Any suggestions?

Two days ago I turned my computer on and went to my favorite browser. I have it attached to my task bar so I clicked waited for a bit then nothing happened. I clicked again noticed I hade the search thinking spinner. Nothing happened. Browser would not load up. i used the desktop icon and the icon in the start menu with no luck. very well next step reboot the computer, Nothing. Last resort un-install and reinstall but there is a refresh button before the uninstall began, I do this with no luck... I un-install go to the website on chrome and download then reinstall. I have since reinstalled twice more and the best I get is after the re-install i get the home page click settings add my desired home page and that is as far as I can get the browser to go.

Please tell me you know what's wrong and how to fix it.