How to retrieve passwords and bookmarks

I had to reinstall windows and it wipe Firefox.i didn't know my password so I resetted it. Problem is it wiped all my data. Didn't know changing passwords for forefox wou… (read more)

I had to reinstall windows and it wipe Firefox.i didn't know my password so I resetted it. Problem is it wiped all my data. Didn't know changing passwords for forefox would so this. Anyway I can get them back?

Asked by Brandon 3 weeks ago

Last reply by Paul 3 weeks ago

Disabling update nag screen

I've got a really old MacBook Pro that's still running 10.13, and Firefox has started displaying a nag screen telling me that this version is no longer supported, and to … (read more)

I've got a really old MacBook Pro that's still running 10.13, and Firefox has started displaying a nag screen telling me that this version is no longer supported, and to install a newer version of MacOS.

Is there something in the advanced settings that will stop it nagging me? I now know it's not going to get any more updates, there's no need to keep telling me every 20 minutes...

(Note to the devs: a "don't remind me again" checkbox would be nice for things like this!)

Asked by julian.templeman 4 weeks ago

Last reply by James 3 weeks ago

Unable To Connect

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge… (read more)

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge). Firefox is my first download on every new device and my go to even on my iPad.

I've been getting this error message lately and I don't know what to make of it. My saved tabs are working normally (email, work, streaming entertainment). This automatically comes out on ever new start / re-start (Firefox is my default) on separate tab but I am not opening any new website. It's been 2-3 days. At first I didn't mind it but its consistently happening and not just a one time thing. I already cleared my cache data. I've also ran a scan and it's come up clean (I have a paid BitDefender subscription). It's also not the local ip of my machine.

So any help would be great as I really don't want to leak any personal data or have any viruses.

Thank you for your time!

Asked by leoandrewa 4 weeks ago

Last reply by zeroknight 3 weeks ago

error messagfe

when I entered this string - chrome://pippki/content/exceptionDialog.xul - I got a 'file not found' message. Is there another way to access that? I am trying to get to … (read more)

when I entered this string - chrome://pippki/content/exceptionDialog.xul - I got a 'file not found' message. Is there another way to access that? I am trying to get to https//mlb.tickets.com and get this message: The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Asked by milomorai01 1 month ago

Last reply by cor-el 1 month ago

Unable to open Zoom meetings via browser

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the … (read more)

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the Zoom meeting would automatically open. That doesn't work anymore. I have to "join via browser but I don't have the meeting id. Why has this become so difficult? Zoom denies being the problem so now I wonder if it's the browser.

Asked by vtjxdgqtcj 3 weeks ago

Last reply by zeroknight 3 weeks ago

Firefox Debian significantly slower page loads than Chromium Debian

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling … (read more)

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling with slowness in Firefox, page loads take easily 15 seconds whereas loading the exact same page in another window at the same time with Chromium Debian build has near instantaneous load times. I've tried the following troubleshooting steps: - Created a new firefox profile - Tried "Troubleshooting Mode" in Firefox - Disabled ipv6 in firefox about:config and in Debian - Tried different DNS servers - Tried different non-debian specific builds of Firefox - Tried Firefox Beta and Firefox Nightly for Debian

None of these steps made any difference, and Chromium has continued to be significantly faster. Am really stuck here and would love to get to the bottom of this as Firefox is the only browser that works with a HiDPI display in Sway without blurryness. Happy to provide any and all diagnostics and reports that are needed. Thanks in advance!

EDIT: It seems to be some kind of networking issue, using a VPN solves it. But still doesn't explain why Chromium would behave differently.

Asked by Samuel (+Uni) 1 month ago

Last reply by zeroknight 3 weeks ago

Windows 7 support

Dear Mozilla: It is SAD that the OS I have will no longer be supported due to exploits. Considering the # of exploits, backdoors, poor coding, etc., in the later Window… (read more)

Dear Mozilla:

It is SAD that the OS I have will no longer be supported due to exploits.

Considering the # of exploits, backdoors, poor coding, etc., in the later Windows OS versions - 1 would truly think that supporting the older and MUCH more secure Windows OS's would be wise.

Yes, they have "holes", but overall much fewer than current OS's.

Plus, the bad actors are very busy exploiting 10 & 11 and pretty much have ignored the prior versions.

Question... what if a major exploit is found that affects all OS's from 11 down to unsupported?

Will Mozilla make sure to supply a patch to the unsupported due to the danger of the new & serious "hole" found?

I vote... it would be wise to maintain a small contingency of legacy developers to help those who cannot buy new systems or flat out HATE the UI & UX of the 10 & 11.

Makes sense?

Asked by scottie916 3 weeks ago

Last reply by James 3 weeks ago

Firefow shortened amount of available homepage shortcuts

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to… (read more)

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to organize or split my shortcuts better. This morning, it decided to move all shortcuts together. As per the "Before" and "After" screenshots attached.

Usual disclaimers: Firefox 125.0.1 (64-bit) on Windows 10 No Config edits No extensions currently installed manipulate, affect or otherwise influence shortcuts

Please advise.

Asked by RC PD 1 month ago

Last reply by zeroknight 1 month ago

I cannot post comments to any Youtube video

The comment windows are present but do not function. The youtube hosts are accepting comments from other folks. I wonder if some Firefox settings need adjustment so I c… (read more)

The comment windows are present but do not function. The youtube hosts are accepting comments from other folks. I wonder if some Firefox settings need adjustment so I can participate. If you reply I hope it goes straight to my email address as I nmay not find this site easily/again.

Asked by howaya@aol.com 1 month ago

Last reply by zeroknight 1 month ago

BROWSER NO LONGER CHECKS FOR UPDATES RUNNING 125.0.1 (64-bit) WITH WIN 10 PRO

BROWSER NO LONGER CHECKS FOR UPDATES (automatic or prompted via HELP>ABOUT) RUNNING 125.0.1 (64-bit) WITH WIN 10 PRO, VPN on or off running NORD 7.22.3.0 Thoughts, or… (read more)

BROWSER NO LONGER CHECKS FOR UPDATES (automatic or prompted via HELP>ABOUT) RUNNING 125.0.1 (64-bit) WITH WIN 10 PRO, VPN on or off running NORD 7.22.3.0 Thoughts, or is this now normal? Tks erik

Asked by subscribe4erik 3 weeks ago

Last reply by James 3 weeks ago

Mozilla vs Dementia & Alzheimers - where is the User Interface that remains exactly the same for 25 years?

The fundamental nature of dementia and Alzheimers is that the victim cannot remember new information. But for some time they can recall information and processes which w… (read more)

The fundamental nature of dementia and Alzheimers is that the victim cannot remember new information. But for some time they can recall information and processes which were learned previously.

After some years, they will be unable to utilize any of the technology they depend upon - they will not be able to turn on their device to make a phone call. They won't be able to locate the menu they need to utilize. Because all that changes CONSTANTLY. They will become helpless sooner than necessary. They will strain their families and the taxpayer sooner than necessary.

The only solution is for software makers to roll out, every 5 or 6 years, a "stable version" where the user interface will not change one iota for 25 years. Of course, they must still make internal updates for security and changes in the Internet Protocol layer system. The portions of the code that deal with the user must be modular to be plugged into newer hardware and communication protocols.

When someone is diagnosed with memory impairment, they will have time to learn the latest Stable Version.

This is a very fundamental change to business as usual, but there is no other solution other than continuing to balloon the cost of elder car.

In the old days this would be a call for an RFP...

Asked by FireFoxSucks 3 weeks ago

Last reply by cor-el 3 weeks ago

Remove logins and passwords

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is gr… (read more)

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

Asked by MrJaakay 3 weeks ago

Last reply by cor-el 3 weeks ago

Problem with search results

Hi Support Team, Hope you are doing well. Do you have any issues with the service as I see from https://downdetector.pl/status/duckduckgo/ 144 was reported? If you can j… (read more)

Hi Support Team, Hope you are doing well. Do you have any issues with the service as I see from https://downdetector.pl/status/duckduckgo/ 144 was reported?

If you can just email me about reason if there was any malicious activities I happy to help.

Thanks RO

Asked by ronoc2020 4 days ago

Last reply by James 3 days ago

Tab/Program Brightness

Hello support, is there any way (other than the one plugin I found that did not work for some reason) to adjust firefox' general brightness (or that of an individual ta… (read more)

Hello support,

is there any way (other than the one plugin I found that did not work for some reason) to adjust firefox' general brightness (or that of an individual tab) ?

Also changing my monitors brightness would not work for me as I am trying to test a website I develop (using firefox to visualize it) and it is rather just the large difference between my editor (which's brightness you can not adjust) and the browser that is very unpleasent when I switch back and forth (like when trying to fix a bug).

Kindest regards.

Jonas Behr

Asked by jonas.behr 3 weeks ago

Last reply by cor-el 3 weeks ago

Using the --new-tab and --search CLI options together doesn't work properly

When I use the `--search` CLI option, Firefox searches the supplied term in a new window. I want it to open itself in a new tab instead, so I tried out the following com… (read more)

When I use the `--search` CLI option, Firefox searches the supplied term in a new window.

I want it to open itself in a new tab instead, so I tried out the following combination of CLI options:

``` $ firefox --new-tab --search "example" ```

Firefox does search for the given term, but it opens itself in a new window instead of a new tab, thus ignoring the `--new-tab` option.

Am I doing something wrong?

Asked by wympo 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Doesnt prompt WHERE to save downloads/ Why doesn't AUTO UPDATE work?

I've reported these issues before with no response. I've uninstalled reinstalled cleared cache and cookies searched another forums et cetera. Why must I manually update w… (read more)

I've reported these issues before with no response. I've uninstalled reinstalled cleared cache and cookies searched another forums et cetera. Why must I manually update when it's set to auto update? When I set controls to ask where to download items it bypasses that and downloads it as a temp file where I have to cut it out of explorer and paste it where I would like to save it.

Edition Windows 11 Home Version 23H2 Installed on ‎3/‎17/‎2024 OS build 22631.3527 Experience Windows Feature Experience Pack 1000.22700.1003.0

Asked by MILESTWEST 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

When searching with google it always opens a new Tab with some not working Address

When searching with google it always opens a new Tab with some not working Address. Whether i just search or click on pictures or look at a picture more in detail it alwa… (read more)

When searching with google it always opens a new Tab with some not working Address. Whether i just search or click on pictures or look at a picture more in detail it always opens this tab: Look at picture: At this point it is really annoying and in the settings of the browser i don't seem to find a solution. Please help.

Asked by Politiv Christoph 1 month ago

Last reply by cor-el 1 month ago