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  • Archived

Crashes at start

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds … (read more)

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds in both situations. ID: bp-94ac7ca8-275b-48a3-b8ad-27f7e0211119

Asked by arek77rz 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Frequent page crashes on a variety of sites

Here are some crash report IDs: bp-b62fab6a-df71-4382-bea5-d03050211024 bp-91a966b5-2a88-4712-b169-8f8dc0211024 bp-b8403004-faf3-4e38-a07d-201230211024 bp-666b6fbf-ecf4-4… (read more)

Here are some crash report IDs:

bp-b62fab6a-df71-4382-bea5-d03050211024 bp-91a966b5-2a88-4712-b169-8f8dc0211024 bp-b8403004-faf3-4e38-a07d-201230211024 bp-666b6fbf-ecf4-4085-9ac8-58dae0211024

Asked by sglenn06 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

GAH! Firefox has crashed.

Firefox continues to periodically and randomly crash resulting in the "GAH" message and requiring either restoring session or tab. Have done much of the troubleshooting b… (read more)

Firefox continues to periodically and randomly crash resulting in the "GAH" message and requiring either restoring session or tab. Have done much of the troubleshooting but tho' problem seemed to be resolved for a couple of weeks, it is now back. This is really starting to get annoying with need to restore pinned tabs, most visited, etc. Help?!

Asked by WhiteBimmer 10 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox crashing 10.15.7

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chro… (read more)

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0

Asked by afarr83 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox is always crashing on certain websites

This is my error code: bp-b9b9c80e-b9ae-42f4-9dff-b2ee00211028 On certain websites, for example unsplash as described in the error code, Firefox always crashes. First the… (read more)

This is my error code: bp-b9b9c80e-b9ae-42f4-9dff-b2ee00211028

On certain websites, for example unsplash as described in the error code, Firefox always crashes. First the whole window including the menu bars will flash white and then it will crash... Opening in troubleshoot mode will lead to the same result.

Thank you if you can help me.

Asked by domerono 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

crashing

newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks… (read more)

newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks anymore.

Asked by alexagems 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox is crashing in my Windows 10

In the last two days Firefox crashes about 1-2 minutes after I start it. I've reinstalled it but nothing has changed. I've restarted the computer I have no problem with o… (read more)

In the last two days Firefox crashes about 1-2 minutes after I start it. I've reinstalled it but nothing has changed.

I've restarted the computer

I have no problem with other software like google chrome.

Asked by nlbtomtec 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Cannot keep firefox open when signed into Mozilla Sync account

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & them… (read more)

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & themes. After doing that it still crashed. I tried going into Troubleshooting mode and it would still crash. I went into Troubleshooting mode and did a refresh. It was still crashing. Finally I signed out of my mozilla sync account and the browser has stayed active long enough for me to type this report.

I've submitted all crash reports in about:crashes, and I'm not really sure what to do next.

Perhaps a local version of the Mozilla Sync profile has been corrupted? if so, is there a way to remove it and pull down the "sync"ed version from Mozilla's servers? What if the version on Mozilla's server's has been corrupted? should I back up the local profile (wherever it is) before removing?

I hope I've given enough information. Please let me know if you need further, more specific information.

Asked by Adam Parduhn 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Mac Big Sur Firefox crashes on startup every version after 89

When opening any version after 89, Firefox opens then is unresponsive to any action. I have to force quit. I copied the crash report that is sent to Apple. It is a 500+ p… (read more)

When opening any version after 89, Firefox opens then is unresponsive to any action. I have to force quit. I copied the crash report that is sent to Apple. It is a 500+ page Word document. The only solution is to reinstall v89.0.2 and it works fine. Then not allow automatic updates.

Any suggestion appreciated.

Thanks Ken

Asked by krstone1 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox reboots my android phone

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes bla… (read more)

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes black & white blocks on screen and then makes my phone reboot. I have a Samsung galaxy S4 with android 9.0 (pie) installed. Is there anything I can do to make it work?

Asked by Jon Germany 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Instagram crashes on firefox

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on ot… (read more)

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on other websites. Happen every few days, when I press reload the website after crash, it works temporarily, but it may happen after some days. My network is good enough.

using 91.0 (64bit) firefox, macOS Big Sur 11.5.1, both latest version

tried delete cookies and history, turn off hardware acceleration. I didn't install any extra extensions.

feel angry everytime crash, didn't manage to submit crash report, just do it now, not sure how it could help though

https://crash-stats.mozilla.org/report/index/a2005fd4-b2b7-4a01-b23d-aa5620210813 https://crash-stats.mozilla.org/report/index/4bcc784f-60a1-443d-8eae-2e7390210813 https://crash-stats.mozilla.org/report/index/9e2a3f31-43c9-4121-9d4e-1786b0210813 https://crash-stats.mozilla.org/report/index/373d5c78-66fc-4fbb-937b-d81780210813

feel sad because i know it would crash again after some days. What can I do?

Asked by ls3x1wqvl5 1 year ago

Last reply by FredMcD 11 months ago

  • Archived

Frequent crashes

Tab crashes and complete browser crashes have increased recently on my system. I have tried switching off extensions too, but can't get it to stop. Any help will be appre… (read more)

Tab crashes and complete browser crashes have increased recently on my system. I have tried switching off extensions too, but can't get it to stop. Any help will be appreciated.

Here's one of the crash reports: https://crash-stats.mozilla.org/report/index/decc0da6-5ef1-4c95-b400-a9a420210816

Asked by mrnovember 12 months ago

Last reply by cor-el 12 months ago

  • Archived

File Fragments

I am hoping someone from Firefox Development sees this and that something can be done for those of us who need to have several tabs open simultaneously. I often find mys… (read more)

I am hoping someone from Firefox Development sees this and that something can be done for those of us who need to have several tabs open simultaneously. I often find myself engaged in research that for convenience requires that I have several tabs open which eventually leads to browser slow down, hanging, and sometimes a crash. Im convinced this is the correct analysis since defragging the ssd fixes it every time. I believe it would be very helpful if Firefox were to add a compressor to its file storage routine, first blush thoughts, possibly one compressed file per tab. When I get into heavy research I find myself defragging sometimes several times in a day, which temporarily fixes the problem. Any chance this can be added, or if anyone knows of a fix to this issue? rgds, j

Asked by kraigswi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Crashing On Startup Without Crash Report

Two days ago Firefox randomly started crashing on start up. I click on the icon and the window pops up for a moment and then closes immediately. I get no crash reports. I… (read more)

Two days ago Firefox randomly started crashing on start up. I click on the icon and the window pops up for a moment and then closes immediately. I get no crash reports. I have tried reinstalling Firefox and deleting the cached data. I have tried running Firefox in Troubleshoot Mode and as an administrator. I have tried restarting my computer and updating my computer. I did not have any addons installed on Firefox and I was using the default theme. Nothing is working.

Any help you may have is greatly appreciated.

Asked by David 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox stops responding and sometimes turns itself off

I have two problems with Firefox 90.0.2 (64-bit). 1. Sometimes the program stops responding; sometimes it restarts on its own but sometimes I have to close it. 2. Somet… (read more)

I have two problems with Firefox 90.0.2 (64-bit).

1. Sometimes the program stops responding; sometimes it restarts on its own but sometimes I have to close it.

2. Sometimes when I switch from Firefox to another open program Firefox closes on its own.

Thanks.

Asked by crl4242 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Tabs keep Crashing despite having reinstalled Firefox 6 times now.

On my new PC with a fresh and fully up to date installation of Windows 10, Firefox tabs keep crashing for no reason. Ticking all the boxes they give me in the crashed tab… (read more)

On my new PC with a fresh and fully up to date installation of Windows 10, Firefox tabs keep crashing for no reason.

Ticking all the boxes they give me in the crashed tab and hitting reload/refresh tab is unlikely to actually fix the tab. I have to hit that button at least 5 times to maybe get the tab working again and even then it's basically a coin-toss whether it actually gets fixed or not.

I have 7 firefox.exe.(number).dmp files with no way to upload them here but if there is an way to do that please let me know so I can provide additional data.

Please help me with this ASAP, I'd rather continue to use Firefox on my new machine than go back to Chrome. Thank you.

Asked by Sealion 1 year ago

Last reply by FredMcD 1 year ago