Firefox Community Forum

I'm trying to assist someone with a weird problem when using Facebook Chats from a Windows 10 Acer laptop. Often when they send a message, it disappears from their chat history BUT it stays in the recipients chat log. The recipient can reply to it but the original sent message stays gone from the senders history, it doesn't reappear when the recipient responds. Previous sender message history remains unaffected. Also if someone send them a message it will often disappear before they get a chance to read it, or it disappears shortly thereafter. I have tried clearing the cache etc to no avail. Any suggestions please?

Subject: "Refresh" How can I turn off the 'refresh function' when I am signed onto a session? I understand 'refresh' should work when I log off and later log back on. BUT, I find it VERY ANNOYING when 'refresh' (going back up to the 'very latest whatever') happens when I have merely stopped for a minute or so to completely read an article, or watch a short video. When that happens I cannot get 'back' to where I was because of all the 'new' stuff, even after 10 or more minutes of scrolling down as fast as I can.

 When the 'refresh' happens and I am no longer able to 'find my place', I log out and turn the computer off for several hours up to several days (which is probably better for me anyway).  Your sandbox, your rules, but there are other sandboxes I can play in, and will.

Mike Michaelski, South Carolina

Recently upgraded to windows 7, and upgraded firefox to version 115. Why am I getting notices that Windows Vista is no longer supported. [upgraded from vista to 7]

Updated Firefox today. Lost all bookmarks,history and downloads. No icon present in header tool bar. Tried search and recovery using all available information listed under 'HELP'. NO success. Past profile storage locations are non-existent. Did a restore point on computer/ no help. I'm using windows 7 so did an upgrade as noted in Firefox notice.

I've been using Firefox for years and would hate to change. Hope recovery is possible.

Thank you, David

whenever i stop, backtrack or advance a video as in youtube i can expect it to crash. the same with pages containing videos. also playing music sound clips i can guarantee a crash. this has been a problem for years.

Unable to install ad blockers; keep getting a message that ad blocker i"s corrupt."

Never had this before from Firefox - what do I do? The ads are disturbing me!

I'm unable to log in to Telephone Service Co. - TSC Wapakoneta, Ohio website using Firefox, but Internet Explorer logs in OK. TSC Customer Service indicated problem was in Firefox, but Firefox seems to work OK on other sites. TSC suggested I clear cache & cookies. Is this a good idea? If so, how do I do that?