Firefox Community Forum

Hello yes I have been getting billed by Mozilla for the past 3 months and I have never used this service but somehow they have my credit card information so what I'm going to need is a cancellation and a refund for those three months did I have not used at all cuz obviously it doesn't work doesn't help against scam cuz I have scam calls all the time after scam emails I have all kinds of scam stuff you want to know what a scam is I feel this is a scam so please just give me my refund for 3 months or at least this and last month cuz this is this is getting to be ridiculous there's too much of this scamming stuff going on in this world today is there any honest places out there if so I have not been able to find one yet but please I need a refund cuz I'm tired of losing my heart and money by people that frankly just don't give a s*** thank you oh & me email is jewels112719@gmail.com and I have 2 charges of 10.59

The Firefox family clearly has great disdain for the average American who doesn't want to be forced to read DNC / Democrat talking points via the "curated thread". Just be honest: it's the DNC curating Firefox's news just as the FBI curated who was allowed to talk on X. Just be up front with everyone. Firefox is sort of like the Bluesky of internet browsers. Here is a crazy concept: Instead of shoving your views down the throats of average Americans. How about let us citizens choose are own news sources? Crazy concept. Or are you Big Brother? Seriously. Get a clue if you want the 60% of ordinary people to keep using your browser as I have done for 15 years give or take. I get that I can turn off the propaganda your are displaying but choice would be better. If you would like to discuss, I'm all ears.

Seeing lots of entries for

www-mozilla.fastly-edge.com mozilla.map.fastly.net

what is fastly and what purpose does it have?

When I signed up for Mozilla Privacy I didn't see there was a $99 charge; I thought it was just a new feature. I don't want it for $99. How can I cancel and get a refund?

I'm not a computer programmer, or an expert, just a user with a little bit of knowledge. I've just looked at your answer to the missing icon problem. You suggested refreshing Fire Fox. This sounds like a brilliant answer to my problem, but you missed out the crucial steps to how to do this. This isn't the first time I've felt like hurling objects at my computer after trying to follow your trouble shooting instructions.

These steps might seem obvious to your software technicians, but many of us are oblivious on how to do these simple things. Could you please pretend that we are all computer illiterate, and include the final steps in your answers. If you don't like writing the same thing over and over again, could you please just paste a link at the end on "How to Refresh Firefox."

Thanks!

PS I'm running Windows 11 on a Dell Latitude laptop, using the brand new Firefox version. (As of yesterday.)