Firefox Community Forum

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

Hello, I'm using Firefox 149.0.0 (current is 149.0.2) in France and started testing Mozilla VPN. According to the docs, Location should appear at the bottom of the VPN UI and you should be able to change this Location, what I'm interested in.

I have 'Paramètres' (Settings) instead of the Location/Country.

Is this specific to France ?

Thanks in advance & have a nice day, Marc.

When trying to turn on the free VPN in my browser, I get stuck in a never-ending loop: I click on the VPN icon, then on the "Get started" button, which opens a new tab where I am asked to log in, I log in successfully, try to turn on the VPN in the open panel, but it again only shows the "Get started" button.

I have also created a different account on Mozilla and with that one the VPN worked without any problem...

Bonjour, J'essaie d'installer le vpn intégré et quand je clique sur démarrer ça ne démarre pas !!! La flèche reste une flèche et rien ne se passe... Je n'ai rien dans la barre de menu ni dans la personnalisation.

I am from China and have been using the beta VPN from Firefox since it was released months ago. Today(7.3) I found the button becomes like the image——this means it is reset?

I pushed the "start using" button to find a redirection to log in, like the second image.

I continued——and it said I can directly turn on the VPN in the previous place——I continued——and there was still like the first image, I pushed the button again to fall into the cycle endlessly

I tried the firefox VPN. I Followed the instructions at:

https://support.mozilla.org/en-US/kb/built-in-vpn#w_are-any-websites-excluded-from-vpn-protection

But no 'VPN' button appears when I sign in (I am in a valid country and was told about the VPN by my browsers update). I have tried restarting and checking the toolbar, but the VPN button that is supposed to be there is not.

I have Firefox 151.0.4 in Canada. Windows 10 Pro. No prompt, no button. Tried repair Firefox by uninstall/reinstall. It completely removed all my extensions but no help with VPN. What can I do to enable this feature?

Hello, I am using mozilla built in VPN but I have an issue as for some sites my internet download manager can't download videos while it can when I use my other VPN app.

I got the message about this new included outgoing VPN but I don't see any such symbol on the right side?? I think this leaves a user confused and poorly informed about what is causing this absence.

Just found Firefox's (v149.0) VPN button in my toolbar. I turned it on and entered whatismyipaddress.com. I got the message

"Unable to find the proxy server. Firefox can’t connect to the server at whatismyipaddress.com"

If I turn it off FF brings up the page correctly. I get this error msg for any other urls I try to bring up. Ideas?