issue with "greyed out" add-ons, which cant be used untill add-on is re-enabled in settings.

Hey firefox community, I have an issue where certain add-ons are not loading their icons (greyed out), and after a computer shutdown, or simply closing the window, the ic… (read more)

Hey firefox community,

I have an issue where certain add-ons are not loading their icons (greyed out), and after a computer shutdown, or simply closing the window, the icons don't seem to stay in the overflow menu (or the place where you can store addons if you don't want them on the toolbar or the overflow menu). my only option to be able to use the extension is to "re-enable" the extension from the add-on menu.

I've read somewhere on a support thread that it may have something to do with adblockers, and although I do have adguard, I'm not 100% sure if that's the issue, as I tried disabling adguard when loading firefox, and I seemed to only be able to load the add-ons correctly once, but not again (to be fair, not a lot of testing went into this hypothesis or test).

if there is some kinda issue with adguard, I would love to know what I need to do to solve this issue, and if its something else, I would also love to know what else I would need to do, short of a clean install of firefox or something similar, as I have a few add-ons with custom settings, and resetting all of that would be a pain to redo.

thanks for your help.

PS, any additional info needed can be sent over, just may take some time

Asked by timwangi12321 9 hours ago

Last reply by FredMcD 2 hours ago

i can´t download anything

Hey, suddenly i can´t download anything, no pop ups, no errors, nothing! I tried running the browser in safe mode and it worked, so i guess it has something to do with my… (read more)

Hey, suddenly i can´t download anything, no pop ups, no errors, nothing! I tried running the browser in safe mode and it worked, so i guess it has something to do with my add-ons however i didn´t add aything new lately.

Thanks already

Asked by mahmalat.feras01 5 hours ago

Last reply by FredMcD 2 hours ago

Regarding auto downloading of files

Mozilla firefox browser is automatically downloading the files instead opening first. sometimes i would like to study some documents which were in pdf format online but … (read more)

Mozilla firefox browser is automatically downloading the files instead opening first. sometimes i would like to study some documents which were in pdf format online but those files are downloading in my laptop. can anyone suggest me anything so that i can stop that auto downloading of files. In microsoft edge that option was there but i like mozilla only.

Asked by Jaswanth Surak 4 hours ago

Last reply by FredMcD 2 hours ago

Session opens with tabs with empty address

When I reopen FF the session will be restored. But in some tabs the URL is not restored. The page is shown, but I cannot refresh the page, since there is no address in th… (read more)

When I reopen FF the session will be restored. But in some tabs the URL is not restored. The page is shown, but I cannot refresh the page, since there is no address in the address field. Is there any solution for this? Does anybody else have the same problem?

Asked by martingrinswald 3 hours ago

Last reply by FredMcD 2 hours ago

Gamestop.com access denied

I am getting error message when trying to access gamestop.com Access Denied You don't have permission to access "http://www.gamestop.com/" on this server. Reference #18.6… (read more)

I am getting error message when trying to access gamestop.com

Access Denied You don't have permission to access "http://www.gamestop.com/" on this server.

Reference #18.6405e8ac.1611724852.2f6b59f

I have tried it on other browsers and they don't work either. I've even tried it on my cell phone and the mobile version isn't loading either. My husband can get to the website from his phone but I can't on any of my devices. I never had this problem before and I get on the website all the time.

Asked by dannette2 6 hours ago

Last reply by jscher2000 6 hours ago

Canvas screen recorder launcher will not work with MFF 84.02 64 bit

Every time i try to do a screen capture video in Canvas Studio while using MFF it ask me to download the screen recorder software. I love MFF but I can only get Google C… (read more)

Every time i try to do a screen capture video in Canvas Studio while using MFF it ask me to download the screen recorder software.

I love MFF but I can only get Google Chrome to work.

Any ideas?

John Davis

Asked by davisjoh 18 hours ago

Last reply by jscher2000 6 hours ago

Hidden File

I seem to have a hidden Folder. I've been putting emails into a named folder but it doesn't appear on my list of folders. But when I do a search for specific emails it tu… (read more)

I seem to have a hidden Folder. I've been putting emails into a named folder but it doesn't appear on my list of folders. But when I do a search for specific emails it turns them up. Can folders be hidden, and how can I find and unhide it?

Asked by Davenruthross 17 hours ago

Last reply by jscher2000 6 hours ago

cant create a functional new bookmark folder

when I create a new firefox bookmarks folder it has to chevron arrow to the left and can't be opened. It seems possible to add a new bookmark inside the new folder but it… (read more)

when I create a new firefox bookmarks folder it has to chevron arrow to the left and can't be opened. It seems possible to add a new bookmark inside the new folder but its useless because the folder cannot be opened/contnts cannot be seen

in the screenshot below the top folder "gigs" has no chevron and cant be opened. "gear" and "music" are normal and fully functional.

I have 2 macs, experiencing this on both

Asked by davearlmusic 17 hours ago

Last reply by jscher2000 6 hours ago

Saved Logins and Passwords deleted after update!

It is impossible to contact Firefox. I use Firefox as my main browser. When I logged into my laptop this morning, it said if Firefox was loading slow to click the link … (read more)

It is impossible to contact Firefox. I use Firefox as my main browser. When I logged into my laptop this morning, it said if Firefox was loading slow to click the link for an update, which I did. However, once the update was done, ALL of my saved logins were gone; AND, I cannot create any new saved logins or save any logins and passwords. The "help" pages are useless because nothing addresses this. Why were ALL my saved passwords deleted? How can this be fixed?

Asked by txlass952 17 hours ago

Last reply by jscher2000 6 hours ago

Downloading and saving/printing a PDF from a bank site

Tried for about an hour to download a statement from Chase.com. Wouldn't work. I even turned off my VPN suspecting that was the problem, but no dice. Had to switch to … (read more)

Tried for about an hour to download a statement from Chase.com. Wouldn't work. I even turned off my VPN suspecting that was the problem, but no dice. Had to switch to (heaven forbid) Microsoft Edge to download it . . .. Anyone have any ideas why?

Asked by Dale 10 hours ago

Last reply by jscher2000 7 hours ago

Accessing content from within an e-mail by clicking on the access key

I am unable to access video and other content from within an e-mail from what I know are reputable sources (e.g. Stansberry Research and the Center for Strategic and Inte… (read more)

I am unable to access video and other content from within an e-mail from what I know are reputable sources (e.g. Stansberry Research and the Center for Strategic and International Studies (CSIS)). When I click on the access key in the e-mail I either get a page saying I cannot access the desired content page or I get nothing. In either case my only option is to exit the attempt to access that specific content. Is this a problem with Firefox or with Verizon, my ISP? If the former, can you help resolve it?

Asked by jmanarolla 11 hours ago

Last reply by cor-el 8 hours ago

Password saving being turned off after every browser restart

Ive been having a problem for a few months now where whenever I restart firefox, if I had the password manager enabled it would disable itself. I can only assume that an … (read more)

Ive been having a problem for a few months now where whenever I restart firefox, if I had the password manager enabled it would disable itself. I can only assume that an outside program is causing this but I am unable to locate which one. I have uninstalled all password manager applications off of my computer, but am still having this issue. Is there any way I could find what program is causing this to happen?

Asked by Mason 9 hours ago

Last reply by cor-el 8 hours ago

Printing emails missing letter y and printing " instead of x

When sending email messages to my HP officejet pro 8720 I find that it prints Firefo" instead of Firefox and it omits the letter y so words like flyer are fler. Other p… (read more)

When sending email messages to my HP officejet pro 8720 I find that it prints Firefo" instead of Firefox and it omits the letter y so words like flyer are fler. Other places on screen where font is another size the letter y does print.

Mac OS X El Capitan version 10.11.6

Asked by vahoagie 1 day ago

Last reply by cor-el 9 hours ago

bookmarks problem

Please help me, I also installed Windows7 and Windows10 on my computer At Wndows10, (64), when I wanted to open Firefox, I was forced to create a profile (please excuse m… (read more)

Please help me, I also installed Windows7 and Windows10 on my computer At Wndows10, (64), when I wanted to open Firefox, I was forced to create a profile (please excuse me, I don't even know what a profile is) and either I wrote there or I didn't write anything. Firefox opened. After several attempts it opened, to see that all my bookmarks were deleted. If I knew, let me be saved! I had important addresses there. Please tell me how I can recover them. Post script: I don't speak English and I have to translate with Google translate, Thanks for understanding.

Asked by csordas.c 14 hours ago

Last reply by cor-el 10 hours ago