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I was prompted to reset Firefox, and it only saved bookmarks, not passwords.

I was prompted to reset Firefox, and it saved my bookmarks but not my passwords. Can I get them back? Was it a scam and I gave permission for someone to steal my password… (read more)

I was prompted to reset Firefox, and it saved my bookmarks but not my passwords. Can I get them back? Was it a scam and I gave permission for someone to steal my passwords and delete them? Help!

Asked by audreyguzik 6 days ago

Embedded vidoe in email link shows as preview not available

Hi Firefoxers, I am wanting to test an email before I send it out to clients, the email has a link to a video in the heading of the page. When I click the link in the ema… (read more)

Hi Firefoxers, I am wanting to test an email before I send it out to clients, the email has a link to a video in the heading of the page. When I click the link in the email it opens the webpage, but the link defaults to "preview not available" the rest of the page is viewable, but not the image of the video. At first I thought it was a broken link but when I send a test to colleagues using IE it opens automatically and they have the option play the video.

I made the following changes in Preferences > Privacy & Security > Autoplay > Settings > Allow Audio & Video

I refreshed the page, didn't work Restarted Firefox, still didn't work

Can I get some advice on the correct settings or where I am going wrong.

Asked by rharpur 6 days ago

Changing primary email

Hi Team - I would like to change the primary email address on this Mac Mini to the one I use on other devices. When I add the secondary email address I get a message, "A… (read more)

Hi Team - I would like to change the primary email address on this Mac Mini to the one I use on other devices. When I add the secondary email address I get a message, "Account already exists" and the address is not accepted. I guess I could Delete Account and start again but that seems a bit drastic and I don't know what data might be lost. Any pointers please? Thanks, Ian.

Asked by Ian McPherson 5 days ago

Last reply by Ian McPherson 5 days ago

Unexpected padding around HTML document on all pages

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tri… (read more)

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tried restarting Firefox. I've tried restarting the computer but the issues seems to persist. I do not see the same rendering behavior when loading these websites on Google Chrome. I'm including screenshots of what I'm seeing.

Asked by Mike Grace 5 days ago

Last reply by Mike Grace 5 days ago

Netflix screenshot capabilities

A major reason I got Firefox was the ability to screenshot from shows that I streamed on the laptop. Recently I tried taking a screenshot and got a black and grey box ind… (read more)

A major reason I got Firefox was the ability to screenshot from shows that I streamed on the laptop. Recently I tried taking a screenshot and got a black and grey box indicating that it was blocked from capturing. Is this a Firefox issue that can be fixed with an extension or has Netflix updated the extend of blocking any form of capturing their shows once more?

Asked by chantalkelly5 5 days ago

Deprecated URL shows up in autocomplete

My issue mirrors this thread, where the user ultimately got no resolution. Protonmail has changed from mail.protonmail.com to mail.protonmail.me. I have updated my bookma… (read more)

My issue mirrors this thread, where the user ultimately got no resolution.

Protonmail has changed from mail.protonmail.com to mail.protonmail.me. I have updated my bookmarks and removed mail.protonmail.com from my history, but the .com domain is still the suggestion when I start typing "mail". I have tried shift+delete, tried deleting the individual entries of "mail.protonmail.com" from my history, but the behaviour has not changed.

"Forget about this site" does not solve the root issue because I do not want to clear all my cookies and history for the site. Deprecated sites aren't the only example where this would come up – imagine having to delete your entire stackoverflow.com history just to change your default suggestion to some oft-used resource like store.mycompany.com.

Thanks

Asked by firefoxaccount6 5 days ago

installing new version

I am on Firefox version 102. It assures me I am up to date. My credit union insists I must be on version 107 to log in. I was able to download and install version 107, … (read more)

I am on Firefox version 102. It assures me I am up to date. My credit union insists I must be on version 107 to log in. I was able to download and install version 107, but it gives me a different icon and none of my bookmarks are there. It is like I installed it new rather than upgraded. I have no bookmarks, setting, etc.

Asked by dennisedds 6 days ago

Last reply by dennisedds 4 days ago

Firefox doesn't follow macOS forward/back localization convention

I have a Macbook with a Finnish keyboard layout. Safari, Chrome and Edge, by default, support command+ö and command+ä for going back and forward in history. This is becau… (read more)

I have a Macbook with a Finnish keyboard layout.

Safari, Chrome and Edge, by default, support command+ö and command+ä for going back and forward in history. This is because Finnish/Swedish (they're the same) keyboard layout doesn't have [ or ] available.

While command + back arrow and command + forward arrow still work, those are useless as they get disabled when a text field is focused.

I tried to work around this with an extension (shortkeys), but even they don't support using umlauts for shortcuts.

I'm trying to adopt Firefox but I can't unless this gets fixed.

Thank you.

Asked by agile.home0202 3 days ago

Uncontrolled zooming on maps

On a few web pages involving maps (e.g., at https://www.pogomap.info), moving my finger on the Apple wireless mouse causes the display to zoom instead of scroll, and ofte… (read more)

On a few web pages involving maps (e.g., at https://www.pogomap.info), moving my finger on the Apple wireless mouse causes the display to zoom instead of scroll, and often it is so sensitive that the slightest finger movement causes uncontrolled zooming. Holding down the control or command key while touching the mouse does not change the behavior. I looked at https://support.mozilla.org/en-US/questions/1344674 -- "uncontrolled zooming" and went to about:config and then mousewheel*action, but the parameters I see there seem to be set appropriately. Specifically, mousewheel.default.action and mousewheel.default.action.override_x are both set to 1 (Scroll normally). I also looked at https://support.mozilla.org/en-US/questions/1344894 -- "disable or lock zoom" and changed mousewheel.with_meta.action to 1, but the zooming didn't change so I put it back to 3. (I assume I don't have to restart Firefox to invoke the change.) Any more suggestions?

Asked by firefox864 3 days ago

Can't edit saved credit card info

Attempting to edit currently saved credit card information does not work. Steps to reproduce: Navigate to "Privacy & Security" in Settings (about:preferences#privacy)… (read more)

Attempting to edit currently saved credit card information does not work.

Steps to reproduce: Navigate to "Privacy & Security" in Settings (about:preferences#privacy) Scroll down to "Forms and Autofill" Click "Saved Credit Cards..." button Click on saved credit card info to select a card -Observe: Selected line item highlights blue Click "Edit..." button

Result: Nothing happens. "Edit..." button darkens and lightens to show that the UI element is active, it just doesn't produce any result. Selected credit card line item highlight changes from blue to grey. Clicking "Edit..." button again does nothing. User cannot edit saved credit card info. "Add..." button presents a new modal when clicked, but "Edit..." has no result.

Asked by nismodan 3 days ago

Firefox crashing after last update.

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve?… (read more)

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve? ( I did a full scan with Cleaner one Pro to exclude viruses etc. It came back clean.)

Asked by kenvant 3 days ago

Last reply by kenvant 3 days ago

couple suggestions for the bookmark & password editing pages

the ability to see only dupes. the ability to change the headline of of a password entry as not all site are saved the way one may remember them. organize this "forum" so… (read more)

the ability to see only dupes. the ability to change the headline of of a password entry as not all site are saved the way one may remember them. organize this "forum" so one can post easier in a proper sub-topic.

Asked by metropical 2 days ago

Last reply by metropical 2 days ago

Same Firefox Home Page on all my computers

Is it possible to set the same "home page" on all three of my Mac computers? I want the same links across all three, but they keep changing with "syncs" despite being pin… (read more)

Is it possible to set the same "home page" on all three of my Mac computers? I want the same links across all three, but they keep changing with "syncs" despite being pinned. Ver. 107.0.1

Thank you, Polly

Asked by Polly Seven 3 days ago

Last reply by Polly Seven 1 day ago

Can't log in to my bank account

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer servi… (read more)

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer service rep. What happened? I have been logging in here for years from Firefox. I am not having this issue with any other site.

Asked by lemoi50 1 day ago

Closing the active TAB on Mac version

I run Parallels on my Macbook 14" and have downloaded both Mac and Windows verison of Firefox. In Windows verison I can close the active TAB I'm currently in by clicking… (read more)

I run Parallels on my Macbook 14" and have downloaded both Mac and Windows verison of Firefox. In Windows verison I can close the active TAB I'm currently in by clicking on the X, however Mac version does not allow this. I must select another TAB and then close the orginal one I wanted to close.

The same is true for the refresh button, in Mac the button is not active but in Windows it is.

Asked by steve486 23 hours ago

My Yahoo mail

Hello all, just yesterday I noticed my Yahoo inbox was not fully loading and even when it finished loading, I have had the same few messages showing, a series of just gra… (read more)

Hello all, just yesterday I noticed my Yahoo inbox was not fully loading and even when it finished loading, I have had the same few messages showing, a series of just gray bars below that, no ads, etc. and will not allow me to delete or perform commands. When I check the box by an email it simply takes me to the email, as happens if I do so before it's fully finished loading. It is as if it is still trying to load somewhere in the ether land, since there is no indication on my toolbar that it's working. I've tried everything except removing it from Firefox. I thought it was my internet service but all is fine with other sites and Yahoo mail works fine on Safari. It's never happened before. Many thanks for your help.

Asked by josettedicarlo 18 hours ago

Last reply by josettedicarlo 8 hours ago