Firefox Community Forum

so, update to 138.0.4 (64-bit) resulted in deletion of both my bookmark library AND all the backups? fantastic. over a decade of important bookmarks - gone. thanks guys, you're awesome.

Recently since Firefox crashes all my saved passwords have disappeared. They were restored ONE day but then lost again. Please assist me in retrieving these. Thank you

bold text WHY THE FOOK DOES NOT MOZILLA BOOKMARK SYNC NEVER WORKS???

Lately, mobile firefox has messed up everything. If i look at bookmarks, theyre mostly there, but arrangement is nonsense. Not alphabetical, not in any order. just thrown in randomly into bookmark folder it looks like. VERY HARD to find any bookmarks.

Bookmarking stuff on desktop, then going to phone and trying to sync bookmarks, having to log out and relog in to mozilla sync for about 10 times on both mobile and desktop, and at some point it randomly might sync bookmarks, but if it does, it also messes them up. and impossible to find anything in bookmarks.

Seems almost like someone took a bookmark files in hand and shuffles them a lot, and then placing back, to mix up their order totally.

WHY?

Ive been using mozilla for years and years now, but lately in past 2 years, mozilla, especially mobile version, is NON WORKING PIECE OF CRAP...

So fed up with this issue im too freaking tired to explain it better. SYNC DOES NOT WORK, AND WHEN IT DOES IT MESSES UP EVERY BOOKMARKS ORDER, PLACING OLDEST AS NEWEST AND SECOND OLDEST INTO MIDDLE PART, NEWEST INTO SOMEWHERE IN BETWEEN, scrolling trough all 100 bookmarks to find the latest one you just added, makes no sense whatsoever.

Hello, I keep getting the General application error message when want to sync my account from PC/laptop to mobile device. Could you please, assist me here? Thank you. Vladimir

I have Firefox synced on two laptops. In the sidebar menu, when I look at tabs, I see tabs from the other device, but when I look at bookmarks, I only see bookmarks from the device I'm on. Neither can I see synced bookmarks in Manage Bookmarks. In the Settings, in "Manage what syncs on all your connected devices", I have Bookmarks checked. How do I see my synced bookmarks?

I can't sync my history and bookmarks. As for my bookmarks, backups have stopped for about a month. I can't export them as html files either. As for my history, the file download history is no longer displayed at all. I've tried refreshing Firefox, but that didn't work. Is a reinstall the only solution?

When having restarted my computer and Firefox Nightly after a sudden power outage, all my tabs were gone. I need to restore them.

I went into the profile folder, but there was no session store file. Inside the backup sub folder i saw two large files, "previous.jsonlz4" and "restore.jsonlz4", and made a copy of both and placed them inside a new sub folder that I made, inside that profile folder.

An expert from the "Tech Support Guy" website ("Nader") told me, to open "about:support" and there to use the "Refresh" feature. I did this, but no tabs were restored. So I went into the profile folder again, just to see that it had disappeared and been replaced by a new profile folder! And therefore my two copies of the PREVIOS and RESTORE json files were gone, too, as they were inside a sub folder within that disappeared profile folder!

Now I need to know, URGENTLY, how to restore that folder and the files and sub folders within that profile folder. Thanks!

As I follow the instructions and get to the scan my PC bar code on the PC screen with my cell phone it causes the computer to respond which is only to give me an error that the PC is not paring or just sits on the same screen with nothing basically on it.

Hello,

I am not familiar with how Mozilla Firefox

Two days ago, I had Microsoft Window 11 screen flickering issues. Searching the web for possible solutions, many recommended to uninstall any recently updated apps prior to when the screen flicker issue started. Since Mozilla Firefox was one of the recently updated apps, I uninstalled it but didn't know that I will lose all of the bookmarks I put under browser the bookmark ribbon.

I never saved or exported my Firefox bookmarks before since I thought it will be saved automatically. However, after I reinstall the Firefox app, my bookmarks are gone.

How can I get my Firefox bookmarks back if I never manually saved or exported the Firefox bookmarks before? I really would like to have them back. Desperately need help.

Thanks very much,

KT

When trying to pair my phone with firefox already signed in to my macbook, I get this error:

"General application error

Something went wrong. Please try again later."

I tried refreshing firefox and trying to pair on a private tab, and none worked. Any potential fixes would be appreciated. Thanks in advance.

When I booted up Firefox today, I noticed a good chunk of my tabs were gone. They were nowhere in 'closed tabs' in History, nor in recently closed windows. In trying to restore them, I've now lost ALL of my open tabs with no clear way of getting them back. I have no idea what to do. 'Restore previous session' is not an option available to me.

Hello,

A few months ago I made an account on Firefox, synced all my data(passwords), then when I lost my PC I tried to login but couldn't find the recovery key. Now I found it, is there a way to use that recovery key to get back my saved passwords?

Best regards, Stefan

In order for me to sync my Android bookmarks to my Win10, I have to do a manual sync while going the other way is automatic. It also seems to take a few minutes to go from Android to Windows; are both of these situations normal?

Backed up Thunderbird, with no issues, to external hard drive. Attempted same with Firefox but copy did not take place. Upon next boot for Firefox the system flagged "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I have appended OLD to the original profile and created a new folder. Firefox now loads and operates. Could you please advise the best way to retrieve my OLD profile.

Many thanks

Hello everyone,

I've been experiencing an issue with my bookmarks lately. Although my bookmarks are still visible in the Bookmarks Manager, when I open a bookmarked page, the star icon in the upper right corner does not appear filled (indicating it's not saved).

This makes it difficult for me to know whether I've saved a page before or not. I haven't made any recent changes to my settings or browser version, so I'm not sure why this is happening.

Has anyone else encountered this issue, and is there a way to fix it?

Thanks in advance for your help!