Firefox Support Forum

I am using the credit card autofill function. I select a card and payment is taken from a different saved card. I have quit and restarted Firefox but still wrong card used???

When I close firefox while it's in full screen, turn off my laptop, and then open it again the day after, it opens in the small screen for some reason. I tried going to the root directory in the about:profiles section of the more troubleshooting information section and renaming xulstore.json to xulstore.json.old, and each time it worked for a few days and then it just installed a new xulstore.json and went back to opening in the small screen. This is really annoying and I don't want to switch it manually every time.

I installed an OBS plug-in for a virtual camera so that I could film my screen and pretend it's a webcam. I was able to use the virtual camera or my webcam on spelltable.com by selecting either from the dropdown "allow" menu. One day, I was no longer able to select my webcam. I could only select the obs virtual camera. I switched to MS Edge which worked as normal. I've uninstalled OBS and all plug-ins. Same result I've reinstalled firefox. Same result. I've been using MS Edge for websites that need my camera.

Hello. I have a pretty big sprite image i am trying to display on my web page but mozzila wont display it. The sprite is 78016px by 1000px and im cropping it to be 736px by 1000px. Sprite is made out of a png sequence that was made in 3d software, now the thing is when i put in the non rendered verson of images(3D viewport colors) which windows labels as 8bit (maybe because of less colors) it gets displayed, but when i put the rendered version which windows labels as 32bit image it wont get displayed on Mozilla. It gets displayed on Chrome and Edge without any problems. The only difference beetween the images is that the rendered version has a transparent background behind the subject...they are the same sized sprite. I will drop the first frames of the sprite in the images section so you can get a better idea. Also all of the code and images is stored locally.

I tried to login to firefox sync on a different system due to repair. My entire data is gone and all passwords are also gone. What to do.

I even tried login with username and password apart from google sync. It still didn't worked.

Hello, I have problem with firefox. When I try download from facebook page files .docx, .xlsx (Microsoft Office) Firefox automatically download it as PDF and file is broken. I don't know how to repair this. Please help, it is very frustrating.

I think with the update to 125, I no longer see the typical Windows window controls in the upper right - minimize, maximize, close - so I don't know how to do those things.

THe top right looks like this Mac-based image (where those buttons are on the upper left) but I'm running on Windows so I don't have the dot buttons on top left nor the Windows style min/max/close at top right.

What do I need to do to get them back?

HI, I'm trying to move the text to below the picture as in the screenshot of the popup (black back ground) on the non-popup pages because the mobile is not in popup, and the text is blocking the artwork as well. Is there a section to move the text outside of the picture? Thank you!

I had used and uninstalled Chrome, and others. All I have is FF and ME. Some times when I attempt to open a web page, FF fails and I have to use ME. But other times ME fails and I need to use FF. I recognize that all browsers other than FF are the same or similar basis. So, how can I stick with JUST FF. And not have to keep ME updated or active. Just let ME sit there unused. Why can't FF work with all web sites? Is the problem with them or with FF?

I have uninstalled and reinstalled firefox and restarted my computer but it still will not load. When i first reinstall it it comes up but will not connect to the intenet.

When I launch teams or slack from firefox on windows, I presume that a slack:// and teams:// or equivalent url is launched by the webpage.

As a developer working on Browser Picker, it would be quite handy if I could inspect these urls that gets launched, is there a way I can see the actual protocol url that got launched somewhere?

Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running

No more. For about the past month - click a link - wait for a long time with FF frozen - the a wheel starts rotating - after a full minute (or more) the save dialog appears.

Something has been broken in the mad-dash to push updates. It's fine for browsing, but the, you need to download. At that point you wish you were using a different browser (any other browser, in fact) since FF is the only oe that has this problem. Downloading works fine in a 8 chromium browsers that I have and in the 5 FF clones (like Waterfox)

It's just FF that's broken. I can no longer afford to set it as default because of this. The others are not perfect (WF won't activate Pocket, foe example) but downloading promptly is critical.

I am having a new (to me) problem logging in to Flickr using Firefox on my laptop (running Windows). After supplying the requested email and password at log in, I was prompted to enter a verification code that was sent to my account email address. After promptly entering the verification code, I was returned to the original log in page. There was no error message to indicate that either the address, password, or verification code were incorrect or that anything else had gone awry. I was simply not logged in. I repeated this process a few more times with no change.

Then I tried two other browsers (same laptop) and logged in sucessfully without even having a prompt for verification code from Flickr. I also have access to the account through the Flickr app on my phone. I am not sure then what Flickr is encountering with Firefox in particular. Any suggestions? Thank you.

I just got a chromebook! Details:

Device name: Lenovo Flex 3 12.2" chromebook, 8GB ram. Intel N100 Device code name: IP Flex 3 CB 12 (pujjo, version 123.15786.0) Firefox version: 124.0.2 (flatpak) OS version: Version 123.0.6312.112 (Official Build) (64-bit) Chrome: Version 123.0.6312.112 (Official Build) (64-bit)

When I watch a youtube video with chrome my cpu usage is 20-30% When I do the same with firefox my cpu usage is 50%

Running `about:support` and going into `webrender_compositor` I get the following errors under `env`: 1. Blocklisted by gfxInfo 2. Blocklisted; failure code 3. FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED

I have set almost all these force renders = True and even granted gpu access to firefox flathub but still no difference in performance. I am asking now because I am just going in circles in the rabbit hole.

Hello,

I need your help because i can't find solution to problem. On my macbooks air m1 i experience a very annoying thing: Often while i'm scrolling on websites smooth scroll animation get choppy/sluggish for few moments and lagging. It's like animation is FPS dropping during the scroll. I tried lot of things on both device:

- tried without extensions - created new profiles - use without syncing data - disabling hardware acceleration (gets worst) - disable smooth scroll in settings (get worst) - completely remove firefox with AppCleaner and reinstall it - Reinstall macOS and just install firefox alone. I tried latest Ventura and Sonoma

I don't have clue why this happening but ruin user experience very bad. With Safari everything is fine and smooth. On my wife's device (macbook air m3) have same issue.

Do you have any idea how can i fix it?

For some time now, Firefox has been unable to display quotes on Yahoo Finance; for example:

https://finance.yahoo.com/quote/MSFT/

The space where the price history graph for MSFT should be is blank except for a message saying "Loading chart for MSFT". The chart never loads. Sometimes Firefox issues a message saying that the site is "slowing down Firefox".

This happens for *any* quote, no matter what the ticker symbol.

I have tried running Firefox with a new profile, running in a private window, and running in Troubleshooting mode; the behavior remains the same. Clearing cookies and changing the tracking protection setting has no effect.

Oddly enough, when I attempted to report this page as not working, I couldn't submit my report (the Send button did nothing -- though this feature works for other sites).

Have others here experienced the same problem; and if so, is there a known cause/resolution?

Thanks in advance for any help.

Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809)

When I right click the taskbar and press close Firefox, here comes the interface just as the screenshot uploaded. The blue close button doesn't response no matter how I click it and the Firefox's taskbar is flashing yellow. This bug only occurs on the first window of Firefox and only when user right click the taskbar.

It has been a long time for me wishing that some updates would be released soon to fix this issue, while noting happens. Or this bug is only for me?

In the Firefox settings, it says "Account disconnected" so I click the sign in button, it opens the Mozilla website, and I successfully sign into my account online. Yet the browser still says disconnected. I've tried a few times. How do I fix this?