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Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 1 year ago

Answered by Shashank Shekhar 1 year ago

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Sync not working and stuck on loading forever

Hello, I have problems making the sync feature work on my Laptop+Android device. On my laptop, the "synchronize now" feature seems to work, but after ending doesn't actua… (read more)

Hello, I have problems making the sync feature work on my Laptop+Android device. On my laptop, the "synchronize now" feature seems to work, but after ending doesn't actually update my open pages. On my Android device it's even worse, it gets stuck on loading forever and never syncrhonizes anything. I had read that other synchronization features like history, bookmarks etc. might be the problem because they require a lot of time, so I kept them out of my synchronization. Even after that, the problem is still present on both my PC and my Smartphone

Asked by fil.hip 11 months ago

Answered by fil.hip 11 months ago

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ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 1 year ago

Answered by Wesley Branton 12 months ago

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Password Manager

I can manage my synced passwords that were synced through Google Chrome browser if I sign into my Google account on https://passwords.google.com/ Does Firefox have any w… (read more)

I can manage my synced passwords that were synced through Google Chrome browser if I sign into my Google account on https://passwords.google.com/

Does Firefox have any website like that for managing synced passwords?

Asked by VratislavMareš 10 months ago

Answered by TyDraniu 10 months ago

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pair or sync 2 computers firefox - all open windows and tabs possible?

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 t… (read more)

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 tabs open. How do I get all that to open on the other computer "desktop?" On the desktop, the Firefox "synced tabs" sidebar is open and showing all the laptop open tabs...

I am logged into the same Firefox account on both computers which have different names in my Firefox account.

THAAANKS!!!

Asked by freedonspark 8 months ago

Answered by cor-el 8 months ago

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I can't add a secondary email address to my firefox account

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I d… (read more)

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I don't have one. Thanks.

Asked by Grant Prowse 7 months ago

Answered by cor-el 7 months ago

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Firefox Sync not working on Linux

Hi guys, I'm having issues to sync my bookmarks via Firefox Sync on Linux (openSUSE). I logged in to my firefox account, but the sync doesn't work. I have no problems on… (read more)

Hi guys,

I'm having issues to sync my bookmarks via Firefox Sync on Linux (openSUSE). I logged in to my firefox account, but the sync doesn't work. I have no problems on Windows. So there must be something with the Linux OS. Here is the log:

1608554332615 FirefoxAccounts TRACE initializing new storage manager 1608554332615 FirefoxAccounts TRACE starting fetch of json user data 1608554332625 FirefoxAccounts TRACE initializing of new storage manager done 1608554332775 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1608554342079 Sync.Status INFO Resetting Status. 1608554342079 Sync.Status DEBUG Status.service: undefined => success.status_ok 1608554342082 Sync.SyncScheduler TRACE Setting SyncScheduler policy values to defaults. 1608554342082 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1608554342083 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_username 1608554342083 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1608554342083 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342083 Sync.Service INFO Loading Weave 1.85.0 1608554342084 Sync.Engine.Clients DEBUG Engine constructed 1608554342084 Sync.Engine.Clients DEBUG Resetting clients last sync time 1608554342109 Sync.Engine.Addons DEBUG Engine constructed 1608554342140 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1608554342151 Sync.AddonsReconciler DEBUG No data seen in loaded file: addonsreconciler 1608554342153 Sync.Engine.Bookmarks DEBUG Engine constructed 1608554342154 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1608554342156 Sync.Engine.Forms DEBUG Engine constructed 1608554342157 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1608554342159 Sync.Engine.History DEBUG Engine constructed 1608554342160 Sync.Engine.History DEBUG SyncEngine initialized: history 1608554342162 Sync.Engine.Passwords DEBUG Engine constructed 1608554342163 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1608554342164 Sync.Engine.Prefs DEBUG Engine constructed 1608554342165 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1608554342166 Sync.Engine.Tabs DEBUG Engine constructed 1608554342179 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1608554342179 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1608554342181 Sync.Engine.CreditCards DEBUG Engine constructed 1608554342182 Sync.Engine.CreditCards DEBUG SyncEngine initialized: creditcards 1608554342185 Sync.Engine.Extension-Storage DEBUG Engine constructed 1608554342188 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1608554342188 Sync.Service INFO Mozilla/5.0 (X11; Linux x86_64; rv:83.0) Gecko/20100101 Firefox/83.0 1608554342190 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1608554342190 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342190 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342192 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1608554342192 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342192 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554361438 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1608554361438 FirefoxAccounts DEBUG fxa_status received 1608554361438 FirefoxAccounts DEBUG service: sync 1608554361439 FirefoxAccounts DEBUG is private browsing: false 1608554361504 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1608554361504 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1608554366448 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:can_link_account 1608554366449 FirefoxAccounts DEBUG FxAccountsWebChannel response: {"command":"fxaccounts:can_link_account","messageId":"16085543664432","data":{"ok":true}} 1608554370995 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:login 1608554370995 FirefoxAccounts DEBUG Webchannel is logging a user in. 1608554370998 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1608554370999 FirefoxAccounts DEBUG removing account data 1608554370999 FirefoxAccounts TRACE starting write of json user data: null 1608554371032 FirefoxAccounts TRACE finished write of json user data - took: 33 1608554371033 FirefoxAccounts TRACE storage set finished clearing account data 1608554371033 FirefoxAccounts DEBUG account data reset 1608554371033 FirefoxAccounts TRACE StorageManager finalizing 1608554371034 FirefoxAccounts TRACE StorageManager finalized 1608554371034 FirefoxAccounts TRACE initializing new storage manager 1608554371034 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1608554371034 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified"] 1608554371040 FirefoxAccounts TRACE finished write of json user data - took: 6 1608554371040 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1608554371041 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371075 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371075 FirefoxAccounts TRACE initializing of new storage manager done 1608554371077 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1608554371077 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogin 1608554371077 Sync.BrowserIDManager INFO Sync is not configured, so ignoring the notification 1608554371079 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1608554371080 FirefoxAccounts DEBUG FxAccountsPush loading service 1608554371080 FirefoxAccounts DEBUG FxAccountsPush initialized 1608554371080 FirefoxAccounts TRACE FxAccountsPush registerPushEndpoint 1608554371080 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1608554371080 FirefoxAccounts DEBUG getOAuthToken enter 1608554371085 FirefoxAccounts INFO fetching updated device list 1608554371099 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1608554371101 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/oauth/token 1608554371101 Services.Common.RESTRequest DEBUG POST Length: 81 1608554371304 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1608554371304 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1608554371305 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -305 1608554371305 FirefoxAccounts INFO Got new device list: 40cacd2ad007ddc1479fc4c9abfd1eb5, 5cd484a7a16b8ef58522b0a132efb57e, 672ea1e3bb7ffae42245462f883616ce, a7af137a6b0b457205e59ee590937f00, ba798c4a8f4629f4916cb2f7d0067317, f3806a5ea78cf3710a17335877cafada 1608554371305 FirefoxAccounts INFO updating the cache 1608554371319 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/oauth/token 200 1608554371320 Hawk DEBUG (Response) /oauth/token: code: 200 - Status text: OK 1608554371320 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -320 1608554371320 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1608554371321 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens"] 1608554371321 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens"] 1608554371322 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1608554371324 FirefoxAccounts DEBUG FxAccountsPush got subscription 1608554371333 FirefoxAccounts TRACE finished write of json user data - took: 12 1608554371333 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1608554371333 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371340 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371341 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1608554371342 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device"] 1608554371342 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device"] 1608554371346 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1608554371346 Services.Common.RESTRequest DEBUG POST Length: 137 1608554371347 FirefoxAccounts TRACE finished write of json user data - took: 5 1608554371347 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1608554371347 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371354 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371564 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1608554371564 Hawk DEBUG (Response) /account/scoped-key-data: code: 200 - Status text: OK 1608554371564 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -564 1608554371565 FirefoxAccounts DEBUG Fetching keys with token true from https://api.accounts.firefox.com/v1 1608554371568 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1608554371786 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 200 1608554371787 Hawk DEBUG (Response) /account/keys: code: 200 - Status text: OK 1608554371787 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -787 1608554371792 FirefoxAccounts DEBUG Keys Obtained: https://identity.mozilla.com/apps/oldsync, https://identity.mozilla.com/ids/ecosystem_telemetry, sync:addon_storage 1608554371792 FirefoxAccounts DEBUG _updateAccountData with items: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash","ecosystemUserId","keyFetchToken","unwrapBKey"] 1608554371793 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId"] 1608554371793 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId"] 1608554371794 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554371796 FirefoxAccounts INFO registering with available commands: ["https://identity.mozilla.com/cmd/open-uri"] 1608554371796 FirefoxAccounts DEBUG registering new device details 1608554371799 FirefoxAccounts TRACE finished write of json user data - took: 6 1608554371799 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554371799 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371806 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371807 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1608554371807 Services.Common.RESTRequest DEBUG POST Length: 851 1608554371918 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 200 1608554371919 FirefoxAccounts DEBUG _updateAccountData with items: ["profileCache"] 1608554371919 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554371919 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554371920 FirefoxAccounts DEBUG notifying profile changed for user b4d76f4e937142ccaf2692198e6260bd 1608554371921 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554371923 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554371927 FirefoxAccounts TRACE finished write of json user data - took: 8 1608554371927 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554371927 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371934 FirefoxAccounts TRACE finished write of user data to the login manager 1608554372036 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1608554372036 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1608554372037 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1036 1608554372037 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1608554372037 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372037 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372038 FirefoxAccounts DEBUG Webchannel is enabling sync 1608554372038 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372038 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554372039 Sync.Service INFO Configuring sync with current FxA user 1608554372042 Sync.BrowserIDManager DEBUG observed weave:connected 1608554372042 Sync.BrowserIDManager INFO Sync has been connected to a logged in user 1608554372042 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372043 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372043 Sync.BrowserIDManager INFO The user became verified 1608554372043 Sync.Status DEBUG Status.login: error.login.reason.no_username => success.login 1608554372043 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1608554372043 Sync.BrowserIDManager INFO Doing initial sync actions 1608554372043 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1608554372043 Sync.AddonsReconciler DEBUG Adding change listener. 1608554372044 Sync.Engine.History.Tracker INFO Adding Places observer. 1608554372045 Sync.Service DEBUG User-Agent: Firefox/83.0 (Linux x86_64) FxSync/1.85.0.20201112153044.desktop 1608554372045 Sync.Service INFO Starting sync at 2020-12-21 13:39:32 in browser session oPk850GBSPz0 1608554372045 Sync.Service DEBUG In sync: should login. 1608554372045 Sync.Service INFO User logged in successfully - verifying login. 1608554372047 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372049 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1608554372049 Sync.Status DEBUG Status.login: success.login => success.status_ok 1608554372049 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1608554372049 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1608554372049 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372051 Sync.BrowserIDManager INFO Getting sync key 1608554372052 Sync.BrowserIDManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1608554372052 Sync.BrowserIDManager DEBUG Getting a token using OAuth 1608554372052 FirefoxAccounts DEBUG getOAuthToken enter 1608554372224 FirefoxAccounts TRACE FxAccountsPush registerPushEndpoint 1608554372226 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/oauth/token 1608554372226 Services.Common.RESTRequest DEBUG POST Length: 127 1608554372226 FirefoxAccounts DEBUG FxAccountsPush got subscription 1608554372227 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554372227 FirefoxAccounts TRACE finished write of json user data - took: 190 1608554372227 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554372227 FirefoxAccounts TRACE starting write of user data to the login manager 1608554372230 FirefoxAccounts TRACE finished write of user data to the login manager 1608554372231 FirefoxAccounts INFO registering with available commands: ["https://identity.mozilla.com/cmd/open-uri"] 1608554372231 FirefoxAccounts DEBUG registering new device details 1608554372232 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1608554372232 Services.Common.RESTRequest DEBUG POST Length: 851 1608554372452 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1608554372453 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1608554372453 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -453 1608554372455 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1608554372456 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372456 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372456 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554372458 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/oauth/token 200 1608554372458 Hawk DEBUG (Response) /oauth/token: code: 200 - Status text: OK 1608554372459 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -459 1608554372459 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1608554372459 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1608554372460 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1608554372466 FirefoxAccounts TRACE finished write of json user data - took: 10 1608554372466 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554372466 FirefoxAccounts TRACE starting write of user data to the login manager 1608554372473 FirefoxAccounts TRACE finished write of user data to the login manager 1608554372473 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372473 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372477 FirefoxAccounts TRACE finished write of json user data - took: 3 1608554372477 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554372477 FirefoxAccounts TRACE starting write of user data to the login manager 1608554372484 FirefoxAccounts TRACE finished write of user data to the login manager 1608554373058 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1608554373059 Services.Common.TokenServerClient DEBUG Got token response: 200 1608554373059 Services.Common.TokenServerClient DEBUG Successful token response 1608554373061 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554373061 Sync.Status DEBUG Status.login: success.status_ok => success.login 1608554373062 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1608554373063 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373064 Sync.BrowserIDManager DEBUG Cluster value = https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373064 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373064 Sync.Service DEBUG Caching URLs under storage user base: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373065 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554373067 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554373071 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554373086 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1608554373086 Sync.Service DEBUG verifyLogin failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1608554373087 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1608554373087 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1608554373087 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1608554373087 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1608554373087 Sync.ErrorHandler ERROR Sync encountered a login error 1608554373088 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1608554373088 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1608554373091 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1608554373092 Sync.Service DEBUG Not syncing: login returned false. 1608554373092 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by tosty47 11 months ago

Answered by tosty47 11 months ago

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  • Archived

Stopping Firefox from displaying my Sync account's email

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my … (read more)

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

Asked by User 9 months ago

Answered by jscher2000 9 months ago

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Oddest thing - asking for a "code scanner on your Firefox app" to complete set-up

I initially just wanted to get some ad-blocking program to keep down the volume of all the flashing ads showing up on webpages. I'm working with a new laptop computer, an… (read more)

I initially just wanted to get some ad-blocking program to keep down the volume of all the flashing ads showing up on webpages. I'm working with a new laptop computer, and my old laptop had been "tweaked" with some Mozilla extensions (?) to address this, and I wanted to get the same on my new laptop. So I opened the application menu - the 3 horizontal bar icon, top right. First thing at the top, it asks me to sign in. Honestly, I don't think I ever did this. So I used one of the many secondary email addresses I use for this type of thing, put in a password, and created an account. Up popped a screen saying, "This Firefox is connected". Then down below, it said, "Sign in to Firefox on another device to complete set-up". Ugh, really? Ok, fire up the old laptop and open up Firefox and sign in using the same email and password. Here's where I get lost - up pops a screen that says, "Connect another device". Then down below it says, "Open the code scanner on your Firefox app and show code when ready." And there's a "Show Code" button down below this. But I'm hesitant to press it, because I don't know what my code scanner is, I don't have a flatbed scanner (if that's what they're talking about), my phone is broken (part of the reason I have a new laptop today), and I don't see any Firefox apps called "code scanner", and nothing in the help community that I can find about code scanning. So what the hell? I can't be the only person who's gone down this rabbit hole...

Asked by cjm999 4 months ago

Answered by cor-el 4 months ago

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Sync Firefox in dual boot with Ubuntu 20.04.1 and Windows 10

Hello dear Firefox community, I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code whic… (read more)

Hello dear Firefox community,

I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code which does not work in dual boot system. Do you have any ideas what to do? Thank you very much already! -Jo

Asked by johanna.czech 9 months ago

Answered by cor-el 9 months ago

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How to use different themes on different computers but still sync all FF data?

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data? I have tried this… (read more)

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data?

I have tried this from a previous question https://support.mozilla.org/en-US/questions/1242818

Set services.sync.prefs.sync.lightweightThemes to False, but this does not work.

Did it on both macOS machines, closed and restarted the browser, and changing the theme on one browser ends up changing the theme on the other machine.

Is there any way to have to separate themes on two different machines?

Thank you!

Asked by muzzle 8 months ago

Answered by jscher2000 8 months ago

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Reset Firefox password -> Lost paswords

I reset my password on my firefox account and lost all my bookmarks, passwords etc. I didn't know it would be lost. Now I have remembered the old password. Is it possible… (read more)

I reset my password on my firefox account and lost all my bookmarks, passwords etc. I didn't know it would be lost. Now I have remembered the old password. Is it possible to recover the old data (firefox sync)?

Asked by pantuniestal 6 months ago

Answered by FredMcD 6 months ago

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My account locked!

https://support.mozilla.org/ko/kb/accounts-blocked I haven't received the verification email because my email is dormant. When I unlock the dormant email and click the Re… (read more)

https://support.mozilla.org/ko/kb/accounts-blocked

I haven't received the verification email because my email is dormant.

When I unlock the dormant email and click the Resend button, the account is locked and it cannot be synced.

Asked by wnrdmadmlaneh 9 months ago

Answered by Mad Maks 9 months ago

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Lost all my data when I lost my password

I forgot my password, went straight to recover it, did not read the message and all my data is now erased. I know I should've read it but god damn if the action deletes A… (read more)

I forgot my password, went straight to recover it, did not read the message and all my data is now erased. I know I should've read it but god damn if the action deletes ALL of your information do a double confirm with some red popup...

So is there a way to recover it somehow? Download and try my old passwords on it or something else?

Asked by hjebany 11 months ago

Answered by Wesley Branton 11 months ago

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Sync and pair QR codes cut off at the bottom, can't scan them with phone on Linux

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR … (read more)

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR code to scan in the Firefox on the phone but it would never scan. After a closer look at the QR code, it is cut off at the bottom and there seems to be nothing I can do to get around that. Endless searches make it out that I am the only one having this problem.

I don't know if this is a bug in Firefox, a bug in the interface, a bug somewhere else, or what. I just want to make it work. Thank you.

Asked by markreaves1984 9 months ago

Answered by markreaves1984 9 months ago

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Syncing

I'm trying to sync a new laptop. It keeps telling me to sign in on another device. I'm already signed in on both devices. Help!

Asked by Ellen 6 months ago

Answered by Ellen 6 months ago