Showing questions tagged: Show all questions
  • Solved
  • Archived

syncing with work pc

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc … (read more)

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc it asks me for the primary password which it then FAILS to recognise to allow me to proceed! What's going on? I can't even log onto sites with saved passwords anymore. Any help appreciated.

Asked by onezed 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Can't play Amazon videos

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message: "Firefox is inst… (read more)

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

Asked by kkjent 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Thingspeak access blocked on and off due to "security certificate" issues.

On a number of occasions over the years, I have been unable to log in to Thingspeak from my lap-top. Usually the problem goes away. This is stated as a problem with their… (read more)

On a number of occasions over the years, I have been unable to log in to Thingspeak from my lap-top. Usually the problem goes away. This is stated as a problem with their security certificate. However, my tablet, also running Firefox (119.0.1) has no problem accessing my account. What is really the problem? I am running Windows 7 on my ancient lap-top (yes, I know it is way outdated, but I'm attached to it and rely on the security software I'm paying for) The tablet is running Android 8.1.0 and is my last resort for internet. Would really like to fix this.

Asked by robertsk65 8 months ago

Answered by robertsk65 8 months ago

  • Solved
  • Archived

Screen-Reader Add-Ons for Firefox

Hello Lovely Firefox Volunteers, I hope this email finds you well. I am a long-time user and fan of Firefox, and other open source projects. Firefox is a fantastic int… (read more)

Hello Lovely Firefox Volunteers,

I hope this email finds you well. I am a long-time user and fan of Firefox, and other open source projects. Firefox is a fantastic internet browser!

Having said that, I was shocked and dismayed at what I encountered today. I was doing some tests for screen-reader usability on a website, and I came across the following:

Image 1 (attached): Advertisement of Screen-Reader Add-Ons for Firefox

Image 2 (attached): No Screen-Reader Add-Ons for Firefox are Available

The Firefox team is advertising screen-reader add-ons for Firefox, which don't seem to exist. I don't think the recommendation here should be: take down the advertisement for the Firefox native screen-reader add-ons/link to them, these seem to be really important for accessibility, and the Firefox team seems to acknowledge this. :)

There is some other missing piece - maybe there are Screen-reader add-ons for Firefox, and they aren't being linked to? Maybe the wrong tag is being used? (The auto tag that is used in the link is "screen reader"). Maybe there aren't any, and this is an area that needs some additional attention?

Anyway, I just thought I should bring this to your attention as making our internet accessible to people living with blindness and loss of sight is extremely important.

Sincerely, Katie

Asked by kmcmi046 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Locked
  • Archived

THIS IS NOT CUSTOMER SUPPORT

I AM SICK AND TIRED OF FIREFOX'S "HELP" PAGES CONSTANTLY REDIRECTING ME TO YET ANOTHER PAGE. THERE IS NO EXCUSE OR REASON FOR MOZILLA'S FAILURE TO PROVIDE ACTUAL CUSTOME… (read more)

I AM SICK AND TIRED OF FIREFOX'S "HELP" PAGES CONSTANTLY REDIRECTING ME TO YET ANOTHER PAGE.

THERE IS NO EXCUSE OR REASON FOR MOZILLA'S FAILURE TO PROVIDE ACTUAL CUSTOMER SUPPORT FROM AN EMPLOYEE.

THERE IS NO EXCUSE FOR FORCING PEOPLE TO USE SOME KIND OF RIDICULOUS FORUM TO ASK QUESTIONS FROM OTHER USERS INSTEAD OF AN ACTUAL EMPLOYEE.

WHERE IS THE HELP AND CUSTOMER SUPPORT???? WHERE IS THE SUPPOSED FEEDBACK PAGE??? HOW DOES A PERSON ACTUALLY CONTACT FIREFOX???? WHAT'S THE PHONE NUMBER FOR MOZILLA OR FIREFOX??? THIS WEBSITE AND "CUSTOMER SUPPORT" NEEDS TO BE FIXED.

Asked by NONEOFYOURBUSINESS 1 year ago

Last reply by James 1 year ago

  • Solved
  • Archived

I updated to new version 108.0.1 (64-bit) and found: icons for my extensions disappeared.

I updated to new version 108.0.1 (64-bit) and found: icons for my extensions disappeared. Extensions exists and turned on, but toolbar don't show them. How can I restore… (read more)

I updated to new version 108.0.1 (64-bit) and found: icons for my extensions disappeared. Extensions exists and turned on, but toolbar don't show them. How can I restore them?

Radmir.

Asked by Radmir 1 year ago

Answered by Radmir 1 year ago

  • Solved
  • Archived

Fullscreen mode

Hello, Today, when I first open Mozilla I noticed that I have problems with fullscreen mode. When I use fullscreen (f.g. on YouTube, but it's with all clips in other page… (read more)

Hello, Today, when I first open Mozilla I noticed that I have problems with fullscreen mode. When I use fullscreen (f.g. on YouTube, but it's with all clips in other pages too) I can see white borders (on the left, right and at the bottom). I checked on other browser (Chroma) and I don't have this problem there. Can this problem be connected with new update? Or something just broke and I should re-install?

Asked by infernofor3ver 1 year ago

Answered by TyDraniu 1 year ago

  • Locked
  • Archived

maxilla Firefox not working

Please my firefox appears to have crashed, or is not working how can i fix it. As i try to open firefox document a dialogue box appears saying that either the firefox is … (read more)

Please my firefox appears to have crashed, or is not working how can i fix it. As i try to open firefox document a dialogue box appears saying that either the firefox is not designed to run or that i should reinstall firefox. Another dialogue box opens saying couldn: load XPCON

Asked by patriciamichael32 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Choose where bookmarks saved

Win 7 64 bit. 109.0.1 (64-bit) I have two admin user accounts. On number two when I bookmark a page it automatically puts a folder on the toolbar. in number one it put… (read more)

Win 7 64 bit. 109.0.1 (64-bit) I have two admin user accounts. On number two when I bookmark a page it automatically puts a folder on the toolbar.

in number one it puts in the bookmark pull down [where you click Bookmarks from the menu bar] and I can create a folder on the toolbar if I want. I want.

I do not want all boomarks to be on the toolbar but want the toolbar shown as i want to be able to add a folder

Asked by GardenSurfer 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Import profile from old Firefox installation on Win 7 to new installation on Win 10Pro

Can I transfer my existing Firefox profile on the Windows 7 machine to a new installation on a new Win10Pro machine by copying the profile from the "AppData" location ont… (read more)

Can I transfer my existing Firefox profile on the Windows 7 machine to a new installation on a new Win10Pro machine by copying the profile from the "AppData" location onto a pen drive, and then copying that into the comparable folder in the new machine.

I assume if I can I will then need to make the copied profile the default one using profile manager?

Asked by lionladysf 6 months ago

Answered by lionladysf 6 months ago

  • Solved
  • Archived

Firefox no longer remembers my history is this due to Bitdefender security system?

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link … (read more)

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link I'm on, Firefox remembers this through history saved, why does it reset back to white text? Does it have something to do with bitdefender or bitdefender VPN? Can anyone else test thie out with firefox and bitdefenders full security on? Firefox is set to save everything by the way. Only started happening after installing bitdefender.

Asked by Mangekyo Sharringan 1 year ago

Answered by Mangekyo Sharringan 12 months ago

  • Solved
  • Archived

How to unblock VTT files not being loaded into HTML video pages viewed on local disk?

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience… (read more)

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

Asked by roberto32 2 years ago

Answered by cor-el 2 years ago

  • Locked
  • Archived

webcam

duplicate of /questions/1397567 thread. in Facebook when i try to to do avideo call to some one I can see me but not them it says they have joined but do not see th… (read more)

duplicate of /questions/1397567 thread.

in Facebook when i try to to do avideo call to some one I can see me but not them it says they have joined but do not see them odly it works in Chrome but not mozilla > I even tried diabling a ll add on and still can not get i have no idea why i reinstalled the camera i am on window 7 as my 10 is broken

 please  tell me what is  wrong
is it them or  me or firefox

Asked by Mary 1 year ago

Last reply by Dropa 1 year ago