Showing questions tagged: Show all questions
  • Solved
  • Archived

Hate update 89 -> how rollback with all settings/history to 88 ? Or change the look of 89 that it will look like 88

Hello, today I was surprised with a update ver.88 -> 89. It completely changed the look. Few weeks back it was similar with Thunderbird. I hate this look. I want old… (read more)

Hello, today I was surprised with a update ver.88 -> 89. It completely changed the look. Few weeks back it was similar with Thunderbird.

I hate this look. I want old look back - how to do this. I tried rollback to 88, but it ask to create new profile - after copying all content of profile it dose not work...

Is there a way to change look of 89 to look exactly like 88 ?

why why why .. again ..

Asked by a.h.porebski 1 year ago

Answered by George 1 year ago

  • Solved
  • Archived

firefox will not load any pages and launches with a dialog box that displays nothing.

I have had this issue before and uninstalling and reinstalling has fixed it in the past. Today when I opened firefox it prompted me to update , which I did without thinki… (read more)

I have had this issue before and uninstalling and reinstalling has fixed it in the past. Today when I opened firefox it prompted me to update , which I did without thinking. Subsequently, it stopped working. I have tried: restarting my PC, running in troubleshooting mode( it wouldn't even open when I tried this), uninstalling and reinstalling using the internet installer, uninstalling and reinstalling using the offline installer ( tried on multiple hard drives, so I don't think hardware failure is the issue), installing an older version of fire fox, and installing the 32 bit version instead of the 64 bit version. The attached images show what displays upon trying to launch firefox. nothing loads, not typing an address into the search bar, not clicking on a bookmark, the only UI element that will display is the 3 horizontal line setting menu.

Asked by ecbs5001 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Dark Theme

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks Email me at [email]… (read more)

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks

Email me at [email]@Hotmail.com.

Asked by mmathe8 1 year ago

Answered by artur6912 1 year ago

  • Locked
  • Archived

How to export Saved passwords

Hi All, I would like to change my laptop, so I would like to export my saved passwords, but I am unable to see such option to export all saved passwords. Please help me A… (read more)

Hi All, I would like to change my laptop, so I would like to export my saved passwords, but I am unable to see such option to export all saved passwords. Please help me Asap.

Thanks, Jagadekara Reddy

Asked by jagadekar 2 years ago

Last reply by Chris Ilias 1 year ago

  • Solved
  • Archived

Stop auto-download for Version 98.0.1 (64-bit)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I op… (read more)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

Asked by miszluuna 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Locked
  • Archived

Firefox now saves files that I only wanted to open

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new … (read more)

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new behaviour the Downloads folder keeps filing up with useless clutter.

For example, before the update, when I downloaded a .zip file, a pop-up would show up asking if I wanted to save the file or open it with an application. If I chose to save it it would be saved to the Downloads folder, and if I chose to open it nothing would be saved to the Downloads folder.

After the update, when I download a .zip file, Firefox always saves the file to the Downloads folder, even if I choose to open it.

Can you please tell me if there is a way to make Firefox behave like in the previous version?

Asked by bayus.firestorm 1 year ago

Answered by bayus.firestorm 1 year ago

  • Solved
  • Archived

I downloaded the latest version but don't want to install it yet; can I remove the download?

Hello. I have Firefox set to notify me of new updates but though I always download them I don't immediately install them. My current version is 88.0.1. Today I downloa… (read more)

Hello. I have Firefox set to notify me of new updates but though I always download them I don't immediately install them. My current version is 88.0.1.

Today I downloaded what I now know to be the all-new complete revamp version. But I don't want to install it on my main PC until I've looked into a little more and perhaps tried it out on a laptop.With it in

Is there a way of removing the downloaded version? With it in place, if I restart Firefox or reboot the computer it will automatically be installed, and I don't want that to happen just yet.

I'm running Windows 7 on a desktop PC.

Many thanks.

Asked by mail226 1 year ago

Answered by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Solved
  • Archived

Being updated by another instance

I am trying to update but it just shows this all the time. I do not want to reset my browser because of all settings and stuff I would have to setup it all again I am afr… (read more)

I am trying to update but it just shows this all the time. I do not want to reset my browser because of all settings and stuff I would have to setup it all again I am afraid.

Asked by Amay 1 year ago

Answered by Amay 1 year ago

  • Solved
  • Archived

Disable download panel automatically opening?

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I … (read more)

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I disable it?

Asked by thetitansilva 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

Synced tabs and history on new computer

I got a new computer so I created an acct and set all my open tabs and history to sync. It wasn't intuitive to my not techie brain, but found out how to open all the ta… (read more)

I got a new computer so I created an acct and set all my open tabs and history to sync. It wasn't intuitive to my not techie brain, but found out how to open all the tabs on the new computer. However, they don't open in the same order (makes it almost useless when you have a lot of tabs), and the tabs don't have their associated history.

Is there some way to have Firefox open tabs and history in the same state on the new device?

Asked by RR123 8 months ago

Answered by cor-el 8 months ago

  • Solved
  • Archived

Firefox freezes trying to install Thunderbird

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 … (read more)

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 times. i tried several different exe files. Any suggestions?

Asked by jmlandt 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Firefox opens with blanks screen will not load tabs, options, about:config won't work.

This is going to be long sorry. A lot has transpired My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was… (read more)

This is going to be long sorry. A lot has transpired

My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was fine, could go into settings and about:config was fine.

He went to watch something on Netflix. Netflix complained his browser was not supported and he needed to upgrade to the latest version - which at the time was 91.3esr.

In frustration he installed Chrome. When he tried to run it he was told software restrictions were in place. I had not set any restrictions, and I checked secpol.msc and there were definitely no path rules defined. If restrictions can be set in group policy I had not set them because I am unaware of them.

So he installed Microsoft Edge, which installed VC runtime for 2013 and 2015-2019 for both x64 and x86.

At that point Firefox no longer loads tabs at all. About:<anything> doesn't work. Settings doesn't work. You can't go to safe mode (more on that later), and when closing the browser two processes remain taking about 60 seconds to end.

I did have the group policy templates for Firefox installed. When I upgraded to FF 91 I installed the latest templates.

A couple of times when I started FF it complained about vcruntime140 was missing. But just running FF again worked without doing anything else.

So I reverted to 78.15; I uninstalled v91.3esr. I deleted his profiles.ini and profiles folder and then copied them back from a back up. I removed any registry settings, and copied back the v78 ADML files. I then installed v78.15esr with internet disconnected. Did not run FF after install. Went into group policy editor and turned off telemetry and auto updates then re-enabled internet

Run FF and same issue. tabs not loading. Pages not loading. I can click on a menu and I can type into navbar and search bar but there is no response. I checked internet was working.

I deleted the %LOCALAPPDATA% cache folders. I flushed the DNS cache. None of this worked.

So I uninstalled FF again, deleted the profile folders and ini. Disconnected from Internet. Deleted any registry settings, and removed the group policy templates. Then installed 78.15 from scratch and let it create a new profile.

Same darn problem. It seems to me that installing chrome and/or edge has done something nasty, but I have no idea what. I say that because before he did that he could surf the web, but Netflix just said his browser ver was outdated.

I tried contacting netflix on chat but they were worse than useless.

So I uninstalled again and removed everything. Connected the internet and installed FF again and let it update automatically. Same problem.

I've left him with edge but I need to fix FF.

I even uninstalled the VCLibs, Chrome and Edge. These did not fix the problem.

I tried safe mode but when firefox restarts there are two processes that take 60+ seconds to end so FF sits there saying "restarting...". When those processes finally end Firefox does not restart.

Checked for viruses; nothing found. Rebooted PC several times.

So at this point in time; FF will run but will not load the 3 tabs; Facebook, Netflix and youtube. They stay blank. Settings is not accessable, nor is addon's or logins and passwords. Typing anything on the search bar does nothing Typing anything in the address bar does noting Trying about:config or about:profile or any other about's does nothing. When closing FF two processes take 60+ seconds to end.

If I go back to him and tell him I need to reinstall Windows he will go absolutely nuts.

What also worries me is that Netflix said that the most recent esr browser version was not supported and that he should update to a later version.

And what is even more troubling is I updated his girlfriends PC at the same time and hers works perfectly. This scares the hell out of me because I then expect responses like "Your sons problem is not a firefox problem".

Asked by citizen1138x 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Failed Update ... What next?

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the mess… (read more)

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the message that her computer was too old for the update.

We had to reload the most recent update which had been running on her computer.

Now, none of her bookmarks show up and the bookmark toolbar will not display near the top of the screen as it used to.

None of help items online are of any use because what they say will show up on the screen (such as when you enter "about:profiles") is not what shows up on her screen.

Is there any way to recover her bookmarks, passwords and other saved data, please?

Asked by tomcarney8985 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Locked
  • Archived

How to stop incredibly irratating "Download the latest version of Firefox"

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we th… (read more)

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we there yet?" "are we there yet?" "are we there yet?" How many times do I have to click the "Dismiss" button before this stupid software understands that I do not want updates? I've noticed that this is a common complaint. Stop the bullying by making people choose automatic updates. Many times things get messed up on my computer with updates and it is not worth the aggravation. Candace M.

Asked by mcgovern.candace 1 year ago

Last reply by Chris Ilias 1 year ago

  • Solved
  • Archived

Nightly updates everytime I open it

1. Whenever I boot my laptop, FIrefox is always downloading an update and it is always the same version i.e. 91.0a1 (2021-07-06) (64-bit) 2. I do not know if it is yyyy.… (read more)

1. Whenever I boot my laptop, FIrefox is always downloading an update and it is always the same version i.e. 91.0a1 (2021-07-06) (64-bit)

2. I do not know if it is yyyy.mm.dd or yyyy.dd.mm

Asked by Amay 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

why is ff failing to import anything from MS Edge?

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import ev… (read more)

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import everything into Chrome or from Chrome to MSE, but NOTHING will import into ff from any other browser.

Asked by lolaiii 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Linux Dock Icon

I am using Pop OS, which is based off of Ubuntu. Somehow I did something, and it made the icon disappear for Firefox. I figured I could easily search the internet and fi… (read more)

I am using Pop OS, which is based off of Ubuntu.

Somehow I did something, and it made the icon disappear for Firefox. I figured I could easily search the internet and find a simple solution.

I temporarily fixed it last night, but here it is missing again.

I could upload a picture, but I don't see what difference that would make. The dock at the bottom has a spot for firefox, but no icon, literally an empty spot, In the application menu it is a blank spot with Firefox worded underneath.

I have uninstalled, reinstalled, purged, deleted the application data in my user folder..

Just annoying. not a huge problem.

Asked by cadearmstrong 10 months ago

Answered by cadearmstrong 10 months ago

  • Solved
  • Archived

Reinstall Firefox without Importing Previous Bookmarks

I cannot find this anywhere. As a Topic . I've Reinstalled Firefox several times,and,each time the Browser continues to Import the previous instalations Bookmarks. Noti… (read more)

I cannot find this anywhere. As a Topic . I've Reinstalled Firefox several times,and,each time the Browser continues to Import the previous instalations Bookmarks.

Noticed that a small Dialog box pops up stating what is being installed,with 'Importing Previous Bookmarks". Should be an Option on Instalation that handles exactly what is to be described as installed. Supposed there used to be. Since im used to installing w/o 'default settings.

The little check box that denotes 'use old settings,and apps,does nothing.

Have another problem with my Bookmarks. And this is what I need solved Reinstalling Firefox without Importing Previous Bookmarks.

Options for Migrations is not a punn here.

Asked by Mike 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

  • Solved
  • Archived

The 96.0 update has forced my background into Dark Mode

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a… (read more)

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

Asked by flippy12321207 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago