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firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task m… (read more)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task manager shows running but stats never change 0% CPU/0.2MB Memory

Asked by anew_phase 10 months ago

Answered by anew_phase 10 months ago

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Firefox 96 not loading pages, or even home page

Submitting using Chrome, which may have to become my default browser. Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000 Since installing FF 96, the program has … (read more)

Submitting using Chrome, which may have to become my default browser.

Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000

Since installing FF 96, the program has stopped loading pages. Will not even load home page. Starting in troubleshooting mode sometimes works, but sometimes does not.

No extensions are installed.` I have tried Refreshing. I have uninstalled and reinstalled. Neither helps. Multiple instances of FF are started with every launch, even when the launch results in a blank page.

Any advice would be helpful.

Thank you,

Steven Sacks

Asked by steven.sacks 10 months ago

Answered by steven.sacks 9 months ago

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kb5010342 breaks Firefox 97.0 64-bit

After MickeySoft's Patch Tuesday today, I found that KB5010342 prevents Firefox from running. I'm running Win10 Pro with FF 97.0 64-bit and with this patch installed, FF… (read more)

After MickeySoft's Patch Tuesday today, I found that KB5010342 prevents Firefox from running. I'm running Win10 Pro with FF 97.0 64-bit and with this patch installed, FF opens with a blank screen and no DNS lookup or anything. Other browsers like Chrome or Edge load and work without issue. After manually uninstalling this patch, Firefox again works like it should.

Any ideas on how to fix this? Thanks.

Asked by gumby_dammit223 9 months ago

Answered by James 9 months ago

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Firefox 97 won't load/blanks all pages, including about:config

After the Firefox 97 upgrade, no pages will load. No hourglass. No error message. Just blank. Internal FF pages like about:config are the same. Ctrl + B for the bookmark … (read more)

After the Firefox 97 upgrade, no pages will load. No hourglass. No error message. Just blank. Internal FF pages like about:config are the same. Ctrl + B for the bookmark sidebar works intermittently on new tabs, but not on the stuck/blank/non-loading URLs.

Tried reinstalling FF, no luck. 1 old profile worked briefly w/ 97, but only until the next restart. Creating a fresh profile w/ 97 had same error.

Reverting to FF 96 and everything works fine. Assuming you have a backup of your user profile, as 96 won't load the profile once 97 had broken/upgraded it...

This is a Dell Precision 7760 w/ Win 10 Pro, about 6 months old.

1 older machine, running Win 10 Home & synced FF to same account upgraded to 97 and is working fine.

Have temporarily had to disable auto updates until some way to solve this issue is found.

Asked by morgan22 9 months ago

Answered by bg07901 9 months ago

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Firefox won't load -- can't even reach home screen

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my exte… (read more)

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my extensions, and use the browser as intended. A few hours in, though, it completely crashed on me. I am unable to go to new websites, refresh a page, open bookmarks, log in to my Firefox account, or even open settings; the home screen also doesn't load when I open a new tab. Literally the only thing I can do is freeze the Bookmarks Toolbar and customize the Toolbar. I tried closing and reopening, refreshing/resetting the browser, restarting my computer, going into Troubleshoot mode, deleting and redownloading the application, but nothing is working. I have no trouble with Firefox on my previous computer or my phone, and Edge is working fine on this computer. I don't know what to do anymore. Any help would be much appreciated.

Asked by nenecessitepasreponse 9 months ago

Answered by nenecessitepasreponse 9 months ago

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Firefox Stopped Working...

The Firefox on my PC abruptly stopped working for pretty much no discernable reason and I don't know what to do. I've tried restarting the PC, uninstalling and reinstalli… (read more)

The Firefox on my PC abruptly stopped working for pretty much no discernable reason and I don't know what to do. I've tried restarting the PC, uninstalling and reinstalling Firefox and nothing.

I dont get an error message. It just...doesn't start. If I reinstall it, I'm able to get the browser pulled up but then nothing on it works. It won't take me to any websites, it won't open the settings, it won't do anything. Refreshing the browser doesn't work either.

Failing that, I hopped on my phone and attempted to troubleshoot using information on this very site. I discovered that the problem might be stemming from corrupted profile data. I attempted to load the profile manager from Windows using command prompts...but that command doesn't do anything either.

I attempted to find the profile data on my computer and delete it...didn't work. I tried to reinstall Firefox to have it generate new browser data and that didn't work either. I dont know what to do and I dont know I'm supposed to fix this.

Please help, thank you in advance.

Asked by timothy.wolfe17 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Update to Windows 11 broke Firefox?

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end … (read more)

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end up with something like 7 instances of it running in the background, according to task manager), sometimes I get it to open, but it won't load my homepage or anything, and sometimes it seems to work fine but only for a little while - then it just stops responding.

I have no idea why this is happening or how to fix it. I tried the browser reset, which helped for a little bit but then the problems came back. I think having a theme installed makes it worse, but now I can't even get settings to open so I can try turning it off to see if that helps.

Any ideas? Not being able to use the internet on my computer is a pretty big deal. I'd prefer to not switch browsers, but I don't know what other option I've got at the moment.

Thanks!

Asked by eosmialo 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Firefox not responding

Hi, We are the computer support company for a client who is having an issue with Firefox. Firefox will either not open, or it will open to a blank page and the client is … (read more)

Hi, We are the computer support company for a client who is having an issue with Firefox.

Firefox will either not open, or it will open to a blank page and the client is unable to browse to anywhere.

Task Manager shows a number of instances of Firefox are running. Ending these tasks does not help.

The computer is running Windows 10 Pro - 21H2 - with all Windows updates installed. It has Webroot anti-virus. Google Chrome works OK.

I have uninstalled and reinstalled, after renaming the folders in C:\Program Files and in C:\Windows\Users\Norma\AppData\Local and Roaming

Is there a current issue with Firefox that I am unaware of? I use it myself and I am not having any issues.

Manyy thanks


Michael D

Asked by Michael D 9 months ago

Answered by FredMcD 9 months ago

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Firefox won't load

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I us… (read more)

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

Asked by mikeld5742 9 months ago

Answered by James 9 months ago

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I'm not able to load any page after new update.

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the fire… (read more)

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the firefox can't load websites but others browser can list for help. Nothing works. I even reinstall firefox browser. I ran my internet security and I don't have any virus.

Asked by secretshadowbeliever 9 months ago

Answered by secretshadowbeliever 9 months ago

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Firefox browser stopped working

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermitten… (read more)

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

Asked by careyshoward 9 months ago

Answered by TyDraniu 9 months ago

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Firefox Release 97 8th Feb Completely Broken on My System

Long story short, today I received v97. Firefox would no longer open websites. Settings would not open. about:config would not open. Tried killing my profiles. Complete c… (read more)

Long story short, today I received v97. Firefox would no longer open websites. Settings would not open. about:config would not open. Tried killing my profiles. Complete clean installs. None of it worked. Something is 100% wrong with v97, at least for my system. I can install 94 no problem. 96.0.3 no problem. As soon as 97 hits, everything breaks.

I love firefox and would love to troubleshoot the issue, but it's not possible. Most of the time, v97 won't even open, so launching the troubleshooter mode is impossible. And if it does open, selecting troubleshooter results in a crash.

No idea if any of this is helpful, but this is what one of them spat out:

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606 AdapterDeviceID: 0x9a49 AdapterDriverVersion: 27.20.100.9749 AdapterSubsysID: 0a201028 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:29.7.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: webcompat@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: screenshots@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: pictureinpicture@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: formautofill@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: addons-search-detection@mozilla.com","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]}]} AvailablePageFile: 26416975872 AvailablePhysicalMemory: 9790869504 AvailableVirtualMemory: 138530951409664 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220202182137 CPUMicrocodeVersion: 0x86 Comments: ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1644537589 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.webconsole.input.context GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1644536375 LastInteractionDuration: 107 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll","MSOXEV.DLL"],"Microsoft Windows":["Windows.Media.MediaControl.dll","wscapi.dll","GdiPlus.dll","TaskFlowDataEngine.dll","ntshrui.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","Windows.FileExplorer.Common.dll","twinapi.dll","edputil.dll","linkinfo.dll","Windows.Security.Integrity.dll","cdp.dll","directmanipulation.dll","ondemandconnroutehelper.dll","wsock32.dll","Windows.Globalization.dll","DWrite.dll","BCP47mrm.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","cscapi.dll","msimg32.dll","winmm.dll","AudioSes.dll","srvcli.dll","urlmon.dll","comctl32.dll","dbgcore.dll","dbghelp.dll","wininet.dll","webauthn.dll","iertutil.dll","MrmCoreR.dll","windows.staterepositorycore.dll","MMDevAPI.dll","npmproxy.dll","version.dll","AppXDeploymentClient.dll","OneCoreUAPCommonProxyStub.dll","Windows.ApplicationModel.dll","OneCoreCommonProxyStub.dll","rasadhlp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","UIAnimation.dll","twinapi.appcore.dll","ColorAdapterClient.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","WindowManagementAPI.dll","mscms.dll","windowscodecs.dll","ninput.dll","avrt.dll","FWPUCLNT.DLL","netprofm.dll","propsys.dll","wshbth.dll","policymanager.dll","winnsi.dll","taskschd.dll","d3d11.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","dsreg.dll","uxtheme.dll","resourcepolicyclient.dll","dwmapi.dll","windows.storage.dll","kernel.appcore.dll","ntmarta.dll","gpapi.dll","dxgi.dll","winsta.dll","rsaenh.dll","winhttp.dll","msvcp110_win.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","KERNELBASE.dll","bcrypt.dll","gdi32full.dll","cfgmgr32.dll","msvcp_win.dll","win32u.dll","ucrtbase.dll","crypt32.dll","bcryptPrimitives.dll","psapi.dll","imm32.dll","rpcrt4.dll","shell32.dll","ole32.dll","clbcatq.dll","msvcrt.dll","gdi32.dll","oleaut32.dll","ws2_32.dll","shlwapi.dll","user32.dll","combase.dll","kernel32.dll","SHCore.dll","setupapi.dll","imagehlp.dll","sechost.dll","advapi32.dll","nsi.dll","msctf.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Webroot":["WRusr.dll"]} MozCrashReason: [Parent 11240, Main Thread] ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606 Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1644536375 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220202182137","version":"97.0","vendor":"Mozilla","displayVersion":"97.0","platformVersion":"97.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15761,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":140,"stepping":1,"l2cacheKB":1280,"l3cacheKB":12288,"speedMHz":1805,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2022,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":1415},"hdd":{"binary":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"},"profile":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"},"system":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) Iris(R) Xe Graphics","vendorID":"0x8086","deviceID":"0x9a49","subsysID":"0a201028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9749","driverDate":"6-24-2021","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-CA"],"regionalPrefsLocales":["en-CA"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"network.trr.mode":2},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dltoken":"94a42afa-893f-487e-bd6e-785301b39a4d","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19033,"firstUseDate":19033},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"webcompat@mozilla.org":{"version":"29.7.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19033,"updateDay":19033},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2391.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"713f8fd7-8092-4cc5-aa14-14c34d604833"}}} TelemetrySessionId: 20e41a6c-08fe-44f2-94eb-8095c19ece9b TestKey: 1 ThreadIdNameMapping: 11260:"IPC I/O Parent",9772:"Timer",10448:"Link Monitor #1",10564:"JS Watchdog",8360:"Cache2 I/O",12044:"Cookie",12196:"TaskController #0",10468:"TaskController #2",6124:"TaskController #1",10916:"TaskController #3",10900:"TaskController #6",10320:"TaskController #7",11128:"TaskController #4",11248:"TaskController #5",11984:"Worker Launcher",10596:"IPDL Background",3984:"VsyncIOThread",10736:"IPC Launch",7244:"WindowsVsyncThread",8684:"Compositor",9408:"ImageIO",10696:"Permission",10992:"QuotaManager IO",9700:"HTML5 Parser",12020:"StyleThread#3",11184:"StyleThread#0",11324:"StyleThread#4",11176:"StyleThread#2",10440:"StyleThread#1",11208:"StyleThread#5",11316:"ImageBridgeChld",10880:"GMPThread",11052:"ProcessHangMon",12276:"DOM Worker",9384:"AudioIPC Callback RPC",12084:"AudioIPC Server RPC",3184:"TRR Background",896:"mozStorage #1",11976:"mozStorage #2",3912:"DOM Worker",9444:"PlayEventSound",11916:"URL Classifier",2204:"DOM Worker",11532:"mozStorage #4",12172:"BgIOThreadPool #3",11744:"mozStorage #7",9204:"mozStorage #8",12836:"mozStorage #9",12884:"mozStorage #10",13048:"RemoteLzyStream",4404:"LS Thread",15328:"ToastBgThread",15944:"DNS Resolver #12",15368:"DNS Resolver #16",1932:"DNS Resolver #17",12228:"Shutdown Hang Terminator",1864:"BackgroundThreadPool #118",19244:"Jump List", Throttleable: 1 TotalPageFile: 33706872832 TotalPhysicalMemory: 16527003648 TotalVirtualMemory: 140737488224256 URL: about:blank UptimeTS: 12138.13 Vendor: Mozilla Version: 97.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by matthewjmatthiesen 9 months ago

Answered by matthewjmatthiesen 9 months ago

  • Solved
  • Archived

Browser on Laptop suddenly stop displaying under search bar

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Instal… (read more)

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Install, Uninstall re-install, reboot computer and nothing is letting my laptop firefox display.

it wont even let me access settings or other menu options. It sometimes books up troubleshoot mode but that also has the same issues.

laptop is windows 10 lenovo. firefox is 97.0 64bit version. was working 2 hours ago.....

Asked by smuwen 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Browser opens, but no pages load and the button to log into my account does not work

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Fi… (read more)

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Firefox update on 2-12-22

Asked by dianne.dichter 9 months ago

Answered by James 9 months ago

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  • Archived

Firefox suddenly stopped working - Windows 10 PC

Hey folks, hopefully you can help with this mysterious issue! I've been running Firefox successfully on my Windows 10 PC for a long while now. Last night, for some reason… (read more)

Hey folks, hopefully you can help with this mysterious issue!

I've been running Firefox successfully on my Windows 10 PC for a long while now. Last night, for some reason it simply ceased to work. New windows and tabs would not load any content. I also couldn't access the Settings at all (clicking on Settings in the browser menu produces no results or feedback.)

Yesterday, I had Firefox open all day (I usually have my computer on all day), and it was working fine. Around 8 or 9pm, I first noticed that none of my open tabs were loading any content, and the tabs had the "loading" animation playing. New tabs would also not load any content. I assumed it was an internet issue as I did see my internet connection get disrupted once or twice. I did not see anything (apps, etc) on my PC updating.

This morning I found Firefox was still not loading anything, although my internet connection was fine. I tried opening Chrome, and it ran just fine. Everything else that it is internet or cloud based on my PC is running fine too. So it seems to be an issue just with Firefox.

I have listed my steps to troubleshoot below, but I want to note one weird thing I observed: Even when Firefox is closed, and Task Manager doesn't show any Firefox processes open, my PC seems to think Firefox is running. For ex. while trying to uninstall Firefox or delete certain files, I would get a warning to "close Firefox first" or "can't perform this action while app is running." After seeing these, I would again confirm that Firefox appears closed and Task Manager shows no related tasks.

My PC build: - Windows 10 Home, 64 bit - Version 20H2 at start of issue (updated to 21H2 during troubleshooting) - OS build: 19044.1526

Things I have tried for troubleshooting already: - I have WebRoot on my computer due to my job, and I asked our IT staff if they could see WebRoot blocking anything related to Firefox on their end. They said it was not. - Used "Firefox Refresh" - Uninstalled and reinstalled Firefox - Cleared app cache / app data - Updated Windows from 20H2 to 21H2


Note: This message was sent on a different computer & browser

Asked by Irene91 9 months ago

Answered by Amelia 9 months ago

  • Solved
  • Archived

How do disable download popup window in FireFox 98.0b3

After installing the beta FF 98.0b3 in order to work around the Webroot problem currently going on with v97, I've noticed that whenever I download something, the download… (read more)

After installing the beta FF 98.0b3 in order to work around the Webroot problem currently going on with v97, I've noticed that whenever I download something, the download popup window stays active until I click on something. I don't want to remove the download button because I want to monitor download progress, and at times, I DO want to look at specific downloads from time to time. But the fact that the window automatically pops up and stays there until I click on something is annoying.

I saw similar posts several years old about older versions which don't apply now.

So, is there a way to disable this thing without completely removing the download progress indicator from my toolbar?

Thanks again for the help!

Asked by gumby_dammit223 9 months ago

Answered by TyDraniu 9 months ago

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  • Archived

Firefox isn't loading pages or the browser.

Firefox updated automatically and stopped working correctly afterward. This included: instances of the browser not opening after closing all tabs (I have been unable to o… (read more)

Firefox updated automatically and stopped working correctly afterward. This included: instances of the browser not opening after closing all tabs (I have been unable to open Firefox again unless restarting/shutting down and booting up the pc again), webpages failing to load properly (seen in attached screenshot), links to websites or content like videos on YouTube failing to load if right-clicked and the option "Open Link in New Tab" is selected and must be clicked at least twice, otherwise they fail to load like in the screenshot, and hanging while connecting to some websites with certain addons active (namely google.com). I also have reason to believe trying to fix these issues crashed my computer by locking it into a perpetual loop of crashing, collecting error data, restarting, and crashing again. Going back to Chrome to write this, I have had no problems.

I have tried refreshing Firefox several times, disabled hardware acceleration in the options, reinstalled about three times after deleting all Mozilla folders on my pc, disabled browser addons one by one to determine if one of them was causing problems, and removed and added Firefox to my firewall's allowed connections at least seven times by now.

tl/dr; Firefox broke after it automatically updated and I tried every solution I could search up. The browser still isn't working. Please help?

Asked by CaptainExtremis 9 months ago

Answered by James 9 months ago

  • Solved
  • Archived

Firefox Browser is not working, but I know internet is connected because other browsers are working (Edge and Chrome).

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have inte… (read more)

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have internet. I opened Chrome and Edge, and can connect to websites with no problems. I can't do anything on Firefox right now. I couldn't even connect with support through Firefox. I restarted my computer twice hoping that would be a good starting point, but no change in Firefox.

Asked by akdbach 9 months ago

Answered by TyDraniu 9 months ago

  • Solved
  • Archived

Unable to load any site all or open firefox settings

So I have no idea what happened besides a windows update since the last time I used the browser. I had 3 tabs open when I left yesterday for work and when I came back non… (read more)

So I have no idea what happened besides a windows update since the last time I used the browser. I had 3 tabs open when I left yesterday for work and when I came back none of the 3 were loading just white screens and the loading icon next to the website just constantly spins I left it loading for 2 minutes before giving up.

I decided to try clearing out the cache, cookies, history, and basically all the options but passwords. Then I went ahead and tried again still no improvement. If I try opening a new tab and closing the others the same thing no difference.

I then noticed a windows update was going so I let it finish then restarted the computer and when it was ready checked firefox again and still nothing. So now I'm using Edge to type this out and am having no issue getting to any site that I was trying earlier.

Is there anything else I can do? Or is it like I gotta wait for a firefox update to come out?

Asked by gamefrek184 9 months ago

Answered by James 9 months ago

  • Solved
  • Archived

Firefox won't open

Last night Firefox was running fine. I closed everything and left for a couple of hours. When I came back and opened Firefox everything was blank. There was a blank open … (read more)

Last night Firefox was running fine. I closed everything and left for a couple of hours. When I came back and opened Firefox everything was blank. There was a blank open tab, no response to any input in the address bar, nothing. So, I closed the window and tried again - this time it didn't even open. However, Task Manager showed Firefox running with 6-7 entries, all of which I used "End Task" on. I rebooted the computer and nothing had changed. It wouldn't open but it showed up a few times in Task Manager. I tried a Refresh - no change. I tried reinstalling - no change. I uninstalled and tried reinstalling - no change.

Finally, in desperation, I uninstalled, used "RegEdit" and deleted every entry I could that had "Firefox" in it. Then I reinstalled fresh - Firefix Installer didn't know it had ever been on my computer. Same result.

Honestly, I'm completely out of ideas. I can't try anything in Firefox because it won't open and I've deleted all the files and reinstalled and still no joy. Obviously, there is some file it's trying to use that is corrupted or something that isn't just a part of Firefox.

Any suggestions???

Asked by CoolNQuiet 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago