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  • Solved

firefox stops responding at random times and won't close

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve th… (read more)

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve the problem. Sometimes it only takes a few minutes after restart before it hangs, other times it will be fine for hours.

I've tried multiple solutions I've found online, carefully following instructions: clearing cookies and cache, disabling all extensions, refreshing firefox, creating a new profile, deleting specific files within the Profiles folder, etc.

I've yet to make it more than four hours without the program hanging.

Any assistance or suggestions are greatly appreciated.

Asked by Jera 2 days ago

Answered by Jera 3 hours ago

  • Solved

Unable to enter one particular website

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't pro… (read more)

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't proceed (the page just loops). This has happened on other browsers too, though I fixed the problem there by disabling my adblocker. But that doesn't help here on Firefox. Any suggestions?

Asked by Ladyjay12 5 hours ago

Answered by jscher2000 - Support Volunteer 4 hours ago

  • Solved

User-Agent Stylesheet

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into … (read more)

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into Firefox Dev Editions user-agent style sheet and noticed that the styling for nested h1 elements is still the same. I'm wondering why that is the case, since I was under the impression that all the major browsers had completed make the necessary adjustments at the end of May 2025.

Asked by Paul 1 day ago

Answered by jscher2000 - Support Volunteer 21 hours ago

  • Solved

ATT/Yahoo email

I cannot sign into my att/yahoo email while using Firefox. After calling AT&T they told me to use Microsoft Edge which I told them I would not! When trying to sign i… (read more)

I cannot sign into my att/yahoo email while using Firefox. After calling AT&T they told me to use Microsoft Edge which I told them I would not! When trying to sign in I receive the error message "It's not you, It's us" try again. It is my belief that att is trying to coerce me to change browsers so they can spy on me

Asked by rmuehling01 2 days ago

Answered by Denys 2 days ago

  • Solved

imported bookmarks toolbar doesn't display as toolbar

After exporting bookmarks.html from Ffox on old computer, importing it to Ffox on the new one, all good, except that bookmarks toolbar shows on the imported list but does… (read more)

After exporting bookmarks.html from Ffox on old computer, importing it to Ffox on the new one, all good, except that bookmarks toolbar shows on the imported list but doesn't display as toolbar.

Asked by fostertom 4 days ago

Answered by fostertom 3 days ago

  • Solved

Firefox not opening

Hello! I am an avid user of firefox (especially with adblockers) on a windows 11 PC. Unfortunately, I have recently been experiencing an issue where when I attempt to ope… (read more)

Hello! I am an avid user of firefox (especially with adblockers) on a windows 11 PC. Unfortunately, I have recently been experiencing an issue where when I attempt to open firefox, a window will open for a split second before instantly closing again. My PC is up to date, I have tried refreshing firefox and doing a clean install, but cannot seem to overcome the issue, or even open it in safe mode. Does anyone have any advice? Many thanks in advance!

Asked by Leo 1 week ago

Answered by TyDraniu 6 days ago

  • Solved

Some websites on firefox are extremely laggy and choppy despite other browsers and friends running it fine

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely … (read more)

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely laggy. I have no idea what is causing this. My friends and other browsers run it completely fine. I have tried troubleshoot mode, gotten rid of all my extensions and themes, removed all cookies and cache and nothing works. My drivers are all updated, and I have truly just given up. If anyone has any solutions I would be much obliged.

Asked by Scuba 4 days ago

Answered by Scuba 4 days ago

  • Solved

Mozilla Firefox slow on Windows 11 24h2

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same iss… (read more)

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same issue when I first installed Windows 11 23H2 Pro and that was resolved somehow but it was 2 or 3 years ago and I've no idea what the solution was back then. I've tried some basic stuff including Test suggestion which of course didn't resolve anything as almost all of them are referring to cleaning cache, reinstall Firefox etc and it literally has nothing to do with my situation. Any solutions?

Asked by anwylyds 5 days ago

Answered by anwylyds 5 days ago

  • Solved

Firefox window fonts larger after update

After the most recent update, all of my Firefox tabs, bookmarks, and general UI fonts have gotten larger. Is this intended or a bug? There are not options that I know of … (read more)

After the most recent update, all of my Firefox tabs, bookmarks, and general UI fonts have gotten larger. Is this intended or a bug? There are not options that I know of to reduce the size of the fonts to how it looked previously either.

Asked by ejoflo 6 days ago

Answered by ejoflo 6 days ago

  • Solved

Inconsistent sync of data in same account

Lately I installed a new PC, and tried to download FireFox and sync my data. But my data seems like a few years ago, not as new as another PC I have now. I'm sure I have … (read more)

Lately I installed a new PC, and tried to download FireFox and sync my data. But my data seems like a few years ago, not as new as another PC I have now. I'm sure I have logged in with same account on them, how's this happend?

Asked by Camisia 1 week ago

Answered by Camisia 6 days ago

  • Solved

Moving Tabs

Why on earth would you remove the ability to select move multiple tabs anywhere in an open window browser???? Until recently, I could select the first and last tab, hold … (read more)

Why on earth would you remove the ability to select move multiple tabs anywhere in an open window browser???? Until recently, I could select the first and last tab, hold shift and move them anywhere I chose. Now that feature doesn't work at all. It duplicates one tab or I'm given a choice to move to the front or last of all open tabs! Please give me the feature back!!1

Asked by mesfeld 1 week ago

Answered by mesfeld 1 week ago

  • Solved

How to change order of Firefox toolbars

Hi Please could someone help me re-order my firefox toolbars. Previously I managed to arrange them in the order I prefer, but an update seems to have destroyed the orde… (read more)

Hi Please could someone help me re-order my firefox toolbars. Previously I managed to arrange them in the order I prefer, but an update seems to have destroyed the order again, and I can no longer find the web page which explained how to do it. reading from the top, I would like to see: • Title bar • Menu bar • Navigation toolbar • Bookmarks toolbar • Tabs toolbar • Web content area

Instead I have • Title bar • Menu bar • Tabs toolbar • Navigation toolbar • Bookmarks toolbar (I even seem to have lost this now and don't know how to get it back!) • Web content area Thanks for any help that can be provided. Brox

Asked by brox1026 1 week ago

Answered by brox1026 1 week ago

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password import

literally what the [expletive] was the thought process in making it so that when u import all ur passwords from a csv it AUTOMATICALLY DELETES "DUPLICATES" WITHOUT CHECKI… (read more)

literally what the [expletive] was the thought process in making it so that when u import all ur passwords from a csv it AUTOMATICALLY DELETES "DUPLICATES" WITHOUT CHECKING AT ALL WHICH ONE IS CORRECT. I HAVE SO MANY [expletive] PASSWORDS THAT ARE WRONG BECAUSE UR [expletive] BROWSER DOESNT ALLOW ME TO [expletive] MANUALLY CHANGE THAT STUPID OPTION. WHAT THE [expletive] WAS THE THOUGHT PROCESS IN MAKING IT [expletive] AUTOMATIC???

Asked by hate 1 week ago

Last reply by Paul 1 week ago

  • Solved

Icon when clicking and dragging things

Hi. I'm asking this question because I'm not quite sure how to describe this issue through a Google search. Recently, I've noticed that whenever I click and drag anything… (read more)

Hi. I'm asking this question because I'm not quite sure how to describe this issue through a Google search. Recently, I've noticed that whenever I click and drag anything, an icon will pop up while I'm doing so. Attached is an example, I click-and-dragged on the "Learn More" hyperlink off to the right.

Is there any way to disable the icon that pops up? It bothers me and seems to slow things down, which isn't ideal. I'm not the most well-versed when it comes to Firefox's more advanced settings (the options in about:config and whatnot) so I wouldn't know where to start.

Asked by bug 1 week ago

Answered by bug 1 week ago

  • Solved

Firefox main process repeatedly consume large amount of memory

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly Even I restart Firefox and do nothing, it will start doing this aga… (read more)

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly

Even I restart Firefox and do nothing, it will start doing this again

I use about:processes and about:memory to capture this seems the main process's "tab.query" causing this, please check

PS: sometime it will consume till system max (64GB) and cause my OS out of memory. PS2: that wave-like memory usage is cause by Firefox

Asked by nununene 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Disable prompt to generate a secure password

I use an independent password manager to store my passwords and prefer it over Firefox's because it has a highly customizable generator for creating new passwords. Howeve… (read more)

I use an independent password manager to store my passwords and prefer it over Firefox's because it has a highly customizable generator for creating new passwords. However whenever I am on a new site, Firefox pops up with a prompt to generate a secure new password (it appears as a drop-down from the item text box). My password manager also creates a pop up/drop down, but it is hidden behind Firefox's and I cannot access it. I need to be able to disable the secure password generator prompt. Please take a look at my excellently annotated screenshot, attached.

Asked by kmcdowell1701 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved
  • Locked

Extension button Firefox toolbar

The release notes for Firefox version 140.0.1 indicate the extension button can can now be removed from the toolbar.the noes say: "Firefox Extensions: Customize your too… (read more)

The release notes for Firefox version 140.0.1 indicate the extension button can can now be removed from the toolbar.the noes say:

"Firefox Extensions: Customize your toolbar with the option to remove the extensions shortcut, giving you more control over your browser. When the button is hidden, you can access the extensions panel again at any time from the Firefox menu by clicking the Extensions menu item."

I still cannot drag the button down and out of sight by customising the toolbar.

Suggestions welcome.

Asked by SuMo Bot 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Text in my Bookmarks bar turned black

All of a sudden, the text in my Bookmarks bar has turned black making it unreadable on the black background. Any idea why this happened and how I may revert the text back… (read more)

All of a sudden, the text in my Bookmarks bar has turned black making it unreadable on the black background. Any idea why this happened and how I may revert the text back to white? Thank you for your help.

Asked by Bob 2 weeks ago

Answered by Bob 2 weeks ago