Showing questions tagged: Show all questions
  • Solved
  • Archived

Downloading and Opening docx Firefox appends doc onto file

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. Whe… (read more)

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. When we choose a file on the portal site (internal site), we go through the interview and are presented with a link to "download" the assembled file. When you click that link, a pop-up appears showing the file name as abc.docx but then says it is a Word 97 - 2003 document, even though it is not. The original template is not. If I choose to open the file, it ends up opening and showing as abc.docx.doc If I save the file, instead of opening it, it saves as abc.docx.

If we run this same process in IE/Edge, the file opens as abc.docx as it should. I have uninstalled Firefox and reinstalled. Is there anything that could be causing this? I've tried a bunch of troubleshooting steps and nothing seems to change this outcome.

Thank you.

Asked by misscrf 2 years ago

Answered by cor-el 2 years ago

  • Archived

Uploading files caused Firefox to stop responding and it never recovers

Anytime I try to upload a file (like a resume) to a website using the file upload dialogue, opening the file causes Firefox to completely stop responding. closing the dia… (read more)

Anytime I try to upload a file (like a resume) to a website using the file upload dialogue, opening the file causes Firefox to completely stop responding. closing the dialogue box at that point causes Firefox to close. If I wait it out, Firefox does not recover.

I have reset Firefox. I have cleared my startup cache. I have restarted my computer. The problem has persisted for weeks despite numerous attempts at fixing it.

I can't upload a screenshot for obvious reasons.

Asked by cmcatiemay 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago