Firefox says it is "up to date" with 115.24.0esr, but Vanguard still says my browser is not supported. What do I do? I have already manually downloaded ESR 15 as my macbook is using 10.13.6. This is supposed to be good until August 1, 2025.

Today, when I went onto Vanguard, at the top of page it said my browser is not supported. However, Firefox says it is "up to date." It had already been changed to 115.24.… (read more)

Today, when I went onto Vanguard, at the top of page it said my browser is not supported. However, Firefox says it is "up to date." It had already been changed to 115.24.0esr, as my macbook uses 10.13.6 High Sierra. Firefox says I am good and supported until August 1, 2025, but I am still getting the non-support message on the Vanguard site. Who is right?

Asked by drbozoprice 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Can't remove domain autocomplete suggestion

How do I report the issue of being unable to remove a URL from autocomplete? When I start typing the URL, it shows up like the following image with a globe icon and "Vi… (read more)

How do I report the issue of being unable to remove a URL from autocomplete?

When I start typing the URL, it shows up like the following image with a globe icon and "Visit" text, but there is no "..." button to remove the suggestion like there is on other suggestions: https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox#w_url-autocomplete

This is really annoying because a site I visit a lot changed from .com to .org without redirecting the old to the new.

Asked by cguinnup 1 week ago

Youtube upload problem

Hello! My problem is that I can't upload videos to Youtube under Firefox! The upload stops at 0 percent and doesn't move. This problem has been going on for a while, it s… (read more)

Hello! My problem is that I can't upload videos to Youtube under Firefox! The upload stops at 0 percent and doesn't move. This problem has been going on for a while, it started with version 138.0.4, continued with 139.0. and now even version 139.0.1 is bad! I have Windows 10 64 bit operating system. Video uploading works with other browsers! I would like this problem to be solved! There was a similar case before, and it was fixed.

Asked by Barki “Baresz” László 1 week ago

Check that Firefox has permission to access the web (you might be connected but behind a firewall)

When I used a VPN I got this message Check that Firefox has permission to access the web (you might be connected but behind a firewall) How do I check? Or does Mo… (read more)

When I used a VPN I got this message

   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

How do I check?

Or does Mozilla have a vpn I can use?

Thank you Greg

Asked by Greg Bate 1 month ago

Losing all tabs at launch

Maybe it is my spiritual guides because i obsses and have OCD and have too many tabs. But i started having tabs get deleted and i have no tabs on re-launch, tried to chec… (read more)

Maybe it is my spiritual guides because i obsses and have OCD and have too many tabs. But i started having tabs get deleted and i have no tabs on re-launch, tried to check, re-check this. I Am not sure if to reinstall because i don't want to lose passwords or setting/history (i don't remember now it should be saved) but usually reinstalling doesn't solve anything for me anyways...

I didn't install any new extensions when it started happening!

It doesn't happen every time so it is hard to troubleshoot, i cannot use browser with safe mode. I might test it couple times.

Asked by empleat 1 week ago

Last reply by jonzn4SUSE 5 days ago

Feedback on Recent Browser Stability Issues

Dear Mozilla Team, I’ve been a loyal Firefox user for over 15 years, and it’s been my go-to browser for both personal and work-related tasks. However, recently I’ve enco… (read more)

Dear Mozilla Team,

I’ve been a loyal Firefox user for over 15 years, and it’s been my go-to browser for both personal and work-related tasks. However, recently I’ve encountered persistent issues where several websites—especially work-related ones—have stopped functioning properly. I’ve tried troubleshooting steps like clearing the cache, allowing cookies, and disabling tracking protections, but the problems persist.

Reluctantly, I switched to Google Chrome as it currently offers better stability, but it’s been hard to abandon Firefox after so many years. I truly value Mozilla’s mission and privacy-focused approach, and I’d love to return if these issues are addressed.

Could you please look into these compatibility problems? I’d appreciate any guidance or updates on fixes. Thank you for your hard work—I hope to support Firefox again soon.

Best regards, Gustavo

Asked by Gustavo Velez 1 week ago

Last reply by Gustavo Velez 6 days ago

  • Archived

Integrating 2 excel calendars

I use to be able to integrate my excel calendar and my wife's. Entries were different colors and changes on my computer showed up on my Ipad. Now I have my calendar but I… (read more)

I use to be able to integrate my excel calendar and my wife's. Entries were different colors and changes on my computer showed up on my Ipad. Now I have my calendar but I can't find hers. Does she need to make a change on her excel as well?

Asked by Larry Shulman 6 months ago

Last reply by jonzn4SUSE 6 months ago

ACCESS DENIED GROUP ON LOGIN

I'm unable to access GroupOn from my laptop while using FireFox browser. When I attempt to log on using my Email user name, a message that states "ACCESS DENIED" appears.… (read more)

I'm unable to access GroupOn from my laptop while using FireFox browser. When I attempt to log on using my Email user name, a message that states "ACCESS DENIED" appears. I have followed the steps to clear the cache but doesn't correct this issue. I'm able to access using my email user name using an alternative browser but I prefer FireFox. Currently running Windows 10. I receive emails from GroupOn using the same account that I attempt to log on with and receive the "ACCESS DENIED" response. Any knowledge would be appreciated

Asked by JCmeyla 3 days ago

Last reply by Denys 2 days ago

Please split the Vertical Tabs and Sidebar

Please give the option to have vertical tabs and sidebar functionality split into two seperate things. Much like with Edge and Vivaldi, we should be able to have vertical… (read more)

Please give the option to have vertical tabs and sidebar functionality split into two seperate things. Much like with Edge and Vivaldi, we should be able to have vertical tabs on the left of the browser, with the sidebar on the right.

We should also be able to open any website in mobile view with the sidebar, again replicating the functionality of Edge and Vivaldi

Asked by social35 2 months ago

Extension Uninstall Survey Opened Again After Extension Was Removed On Another Device

I had the Capital One Shopping extension show up on my extensions list, I think from maybe a misclick while checking out online, and so I uninstalled it yesterday on my l… (read more)

I had the Capital One Shopping extension show up on my extensions list, I think from maybe a misclick while checking out online, and so I uninstalled it yesterday on my laptop because it was slowing my browser down and throwing annoying popups. I didn't and don't trust an extension like this with my browsing data. So I was concerned today when I pulled up a Firefox window on my desktop PC (same Firefox account) and a second tab opened up automatically with the Uninstall Survey for this extension. I filled that out yesterday when I uninstalled the extension. I checked, and the extension has been uninstalled--it no longer appears on my extensions list on any device. I assume that it's just that this is the first time I've opened Firefox on the same account on a different device, and Firefox is somehow repeating the prompt to open the survey tab. But I've never had this happen before and I don't love that it's a tracking extension that did it. Do I have anything to be concerned about here? Or is this a normal fluke of Firefox accounts on multiple devices and not the fault of this extension?

Asked by mhatlen12 13 hours ago

firefox display has changed to look like the "streamlined" Windows 10 when it was brand new

Now there is no "other" category for topic of question. This concerns display, layout, and functionality. Having a huge problem with Firefox recently. It looks and be… (read more)

Now there is no "other" category for topic of question. This concerns display, layout, and functionality.

Having a huge problem with Firefox recently. It looks and behaves like Microsoft type display, security, and function all around has been superimposed on Firefox. Every time I need to do something online my effort is first redirected to trying to fix configuration problem on Firefox.

It is bad enough to have to do battle with windows 11 to config the layout and display so that it is functional instead of going from one screen to another and another when there is an issues that needs configuring, which always then requires a search and fixing it in Microsoft registry (if possible). Now that is happening with the Firefox display, layout, and functionality which requires a search try to find a page where some kind soul has provided a fix for FF via about:config (if possible).

My brower updated to 136.xx in mid-march after I had already disabled auto update. However, have not had problems until recently, so it seems to be something the microsoft system has started doing to compromise the configured functionality of Firefox. It is no impossible to update or change passwords because "microsoft security" has taken over. Did Microsoft buy controlling interest in Firefox, or what.

Today The layout has started being a problem too. Very elementary without features, with huge words and images although I have changed nothing in Firefox. It is as dumbed down and tedious as Windows 10 when it was brand new. I use a desktop and I really don't want it to look and behave with the limits, and appearnace of a large sized mobile phone screen.

No Firefox update since mid March is showing, however something is interferring with the Firefox display, layout, and functionality. I can only guess it is the Windows 11 OS . . .

Is there a way to protect Firefox from Microsoft meddling with the Firefox configuration?

I have not yet tried to stop enhanced security in each website that is a problem (though most of them currently are, not simply individual websites). Perhaps that is the problem . . . at this problem it needs to be universally disabled if that IS the problem. All the additional security being piled on is simply hoops to jump through for users. We all know it does not stop the pros who are intent on hacking as a team sport. I really do not want to have to fool around signing to a Firefox account, and getting a code to be able to complete the signin to be able configure the brower to simply access the internet.

Starting to think FF, including support, is being managed and responded to by A.I. - which always ends up being a programmer problem that creates the limits. Intentional or not is the question.,,,,

Hoping some kind souls have found solutions, or locations to solutions they are willing to share.

Thanks - from redirected and disenchanted in ABQ

Asked by goose 2 months ago

  • Archived

Need to remove global privacy control

Every time I open Firefox recently, and the Yahoo.com web page starts up, I get an annoying prompt from global privacy control, that asks to allow or not allow. IT'S ANNO… (read more)

Every time I open Firefox recently, and the Yahoo.com web page starts up, I get an annoying prompt from global privacy control, that asks to allow or not allow. IT'S ANNOYING. I went into the settings for that apparent add on feature, that I DIDN'T add, and set all 5 settings to FALSE, but the program still pops up. It ALSO screws up the format of the Firefox web page, and shows the Yahoo News feed totally different and it's also VERY ANNOYING HOW do I totally get rid of the global privacy control? I can select the Firefox settings under security to tell web pages to not sell the info, as far as I know, correct, so I don't need the retarded global add on? ?? I want Firefox news feed like it was before the update. Thank you very much... HOPEFULLY!

Asked by mongoosmike2000 8 months ago

Last reply by cor-el 8 months ago