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Trying to connect to Synology DSM, unable to connect with Firefox, but works fine in Chrome or Edge

Hello, I'm using a Synology NAS (DS220+) installed on my local network, behind my internet box). This NAS can be accessed both from the local network (https://192.168.1.n… (read more)

Hello, I'm using a Synology NAS (DS220+) installed on my local network, behind my internet box). This NAS can be accessed both from the local network (https://192.168.1.nn:ppppp) and remotely across Internet (https://subdomain.domain:yyyyy). With Firefox I can access my NAS locally but not remotely. While this works fine with Chrome or Edge.

As my issue looks like another one on your support site ("Page won't load in Firefox, but works fine in any other browser", opened 7/1/21, 3:39AM), I applied part of the proposed solution: run Firefox in troubleshooting mode, cleared history, cookies, cache; did a refresh; removed then reinstalled Firefox, created a brand new profile. Without success.

Would you please have some ideas to help me? Thanks and regards Matteo

If the following can help: - My laptop: Dell Latitude 5431, CPU 12th Gen Intel(R) Core(TM) i5-1250P 1.70 GHz; RAM 16Gb - Windows 11 Professional, 22H2 build 22621.521 - Firefox 105.0.1 (64bits)

Asked by matteo.rossi 4 days ago

Large White Bar At The Bottom Of The Screen In Firefox (Windows 11, v106.0b4 Developer Edition, v105.0.1 Standard Edition)

Hello, I am currently having an annoying issue when browsing Firefox on particular websites. There's this large, irremovable white bar at the bottom of the screen that a… (read more)

Hello, I am currently having an annoying issue when browsing Firefox on particular websites. There's this large, irremovable white bar at the bottom of the screen that appears when I'm browsing particular websites (it only appears on those and those websites only), but it never appears on other websites and there doesn't seem to be a way to remove it. I've tried clearing cookies and cache, disabling certain extensions but nothing has seemed to work so far. I'm currently using the Firefox Nightly, but the same exact issue is present on the same exact websites (developer.mozilla.org, codewars.com, etc.) on my regular version of the browser. This is getting really annoying and I don't want to switch to a Chromium-based browser, so is there any way to fix this annoying issue? Any help would be greatly appreciated.

Asked by Aldi Kabulov 4 days ago

Last reply by Aldi Kabulov 4 days ago

Distorted Images on page 2 of Barclays Bank (UK) sign in to account

When signing in to my Barclays On Line account,the 2nd page of the sequence is distorted such that one vital box can only be seen my reducing the page to 65%. This happen… (read more)

When signing in to my Barclays On Line account,the 2nd page of the sequence is distorted such that one vital box can only be seen my reducing the page to 65%. This happens on two PC's both are using Firefox. Browsing with Edge gives no problem! One PC is running win 10 the other Win11 - both have Norton 360 AV. Is this a FF or Barclays problem?

Asked by mjrcohen 5 days ago

Last reply by mjrcohen 4 days ago

Troijan.GenericKD.62058384

Hi - my BitDefender Internet Security found this Trojan.GenericKD.62058384 in my firefox profiles folder - C:\Users\david\AppData\Local\Mozilla\Firefox\Profiles\v6jicbrz… (read more)

Hi - my BitDefender Internet Security found this Trojan.GenericKD.62058384 in my firefox profiles folder - C:\Users\david\AppData\Local\Mozilla\Firefox\Profiles\v6jicbrz.default-release-1662311998698\cache2\entries\E4A4EB628D5AE50B559489046BF17891EBE92F04=>(gzip)

Is this a false positive? This cache is nearly 1GB in size, are all the files needed?

TIA davidj

Asked by djp2018 4 days ago

Last reply by James 4 days ago

ProctorU message Your Monitor Count could not be found

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Yo… (read more)

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

Asked by RAR 3 weeks ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Youtube videos are choppy when not in fullscreen

I am using Firefox 105.0.1 on a Windows 11 computer. I have sufficient gpu and cpu power to run 4k videos in full screen with no choppiness or lag. However, when I exit f… (read more)

I am using Firefox 105.0.1 on a Windows 11 computer. I have sufficient gpu and cpu power to run 4k videos in full screen with no choppiness or lag. However, when I exit full screen mode it seems as if frames are being skipped. I am using LocalCDN, Ublock Origin, and container tabs.

Is there any reason for this to be occuring?

Thanks

Asked by Wotan 5 days ago

Last reply by Spencer 4 days ago

open closed tabs

when reopening closed tabs it doesn't open last closed tabs, it only opens closed tabs in the window you are using. so if you have closed a window it doesn't reopen like … (read more)

when reopening closed tabs it doesn't open last closed tabs, it only opens closed tabs in the window you are using. so if you have closed a window it doesn't reopen like it does on chrome

Asked by Fluxa 5 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Printing

Whenever I print my transfer transcript, it will always combine both the pages into one page. Using other browsers, I would be able to just print the first page but I do … (read more)

Whenever I print my transfer transcript, it will always combine both the pages into one page. Using other browsers, I would be able to just print the first page but I do not have the option in Firefox. I would like to be able to just print the first page and not the combined page 1 and 2. Thank you.

Asked by Melvin Yap 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Can't start

When i attempt to start firefox it doesn't open or will instantly close and then close the error. It does give me a crash report, starting in troubleshoot mode does not c… (read more)

When i attempt to start firefox it doesn't open or will instantly close and then close the error. It does give me a crash report, starting in troubleshoot mode does not change the outcome. I have reinstalled several times and don't know any other way to try to solve this.

Asked by calumator 6 days ago

Last reply by Terry 4 days ago

Minimizing Firefox windows sometimes will not open on click on the taskbar and windows error sound will play.

This has started to day, I'm running it on Windows 11 and if I minimize a windows sometimes I am unable to reopen from the taskbar, I would see the browser window flash f… (read more)

This has started to day, I'm running it on Windows 11 and if I minimize a windows sometimes I am unable to reopen from the taskbar, I would see the browser window flash for 1 second and then a window error bell sound will play, but there is no error message. The only way I can get back that window is to right click the icon in the taskbar and click Restore on the rightclick pane. I would have to do this everytime this happens.

I don't know what caused this, it was fine most of the day and just started late afternoon. Anyone have a clue to the root of this issue and what's your advice?

Asked by Marcy Joel 4 days ago

Firefox does not load onedrive photos

I have already tried Cleaning cache Troubleshoot mode Cognito/privacy whatever the heck is called mode [https://support.mozilla.org/en-US/kb/refresh-firefox-reset-ad… (read more)

I have already tried

It keeps loading forever

Asked by Raspin1561 4 days ago

Last reply by Dropa 4 days ago

Cannot login to the VA myhealth website

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I chan… (read more)

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I changed back to Google and it worked fine. I don't know how to fix this or explain the problem anymore, but I really like FF but things like this makes me hesitant to continue to use it.

Asked by Paul's Dell Laptop 6 days ago

Last reply by cor-el 5 days ago

Signed into my account on my dad's laptop. Data was lost and merged with mine?

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and retur… (read more)

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and return/restore the settings on his laptop?

Asked by Neko Alchemy 5 days ago

Last reply by cor-el 5 days ago

youtube fullscreen

lets say im watching youtube fullscreen on two monitors but i press escape to close the video im currently watching, firefox closes both fullscreens. it happens on all vi… (read more)

lets say im watching youtube fullscreen on two monitors but i press escape to close the video im currently watching, firefox closes both fullscreens. it happens on all videos. is there anyway to stop that

Asked by Fluxa 5 days ago

page not found error

I'm using a new laptop so everything is a fresh install. A few of the newsletters I've signed up for are now using GetResponse for their marketing. Any link I click on i… (read more)

I'm using a new laptop so everything is a fresh install. A few of the newsletters I've signed up for are now using GetResponse for their marketing. Any link I click on in these emails leads me to a "The page you're looking for doesn't exist" error 404. No matter what I try (disabling all extensions & setting Firefox's config setting 'extensions.blocklist.enabled' to false). Both of the companies that send the newsletters as well as GetResponse don't really seem to care and just blame Firefox. Can anyone help me fix this... if in fact it's something on my laptop that's creating the issue? I only use Firefox browser... nothing else and would hate to starting using some unsafe browser just to access these links. Thanks.

Asked by Delmond 1 week ago

Last reply by cor-el 5 days ago

Warning when trying to open a window

When using GMX and trying to open the Cloud screens I keep getting a Warning screen and the page won't open and then I am logged out of my acct. I have attached a pic of… (read more)

When using GMX and trying to open the Cloud screens I keep getting a Warning screen and the page won't open and then I am logged out of my acct. I have attached a pic of the screen print as I cannot seem to add the screen print in the system. I need help to correct this issue.

Thanks Shirley

Asked by FreeSGC 6 days ago

My website not opening in firefox but working fine in edge.

Hi there, My website is not opening in firefox, I tried https://support.mozilla.org/en-US/kb/difficulties-opening-or-using-website-firefox-100 this but still not working.… (read more)

Hi there, My website is not opening in firefox, I tried https://support.mozilla.org/en-US/kb/difficulties-opening-or-using-website-firefox-100 this but still not working. It is working fine in edge browser. Some of my users are on firefox and its a bad impression for the website if its not opening. It says "Error Time out".

Asked by contact.solpivot 6 days ago