Firefox Support Forum

Hi,

My Firefox app has been refusing to startup since yesterday, just crashing every time it attempts to start. I assume it's because I have an exorbitant amount of tabs open, but I'm not 100% sure. I tried refreshing Firefox, but the problem is that attempting to refresh loses all my tabs with no way of getting them back. I've tried refreshing previously, and afterwards I would get the option to choose which tabs/windows I would like to restore, but now I'm not getting that option so I'm forced to see if there's any other solutions. I haven't lost any of my previous data after trying to refresh once, since it's saved in the profile in the "Old Firefox Data" folder, but I just want to see if there's any solution that won't require me to start fresh.

I've submitted a crash report through Firefox, the report ID is: bp-dd3d8911-2bc3-4471-a0b3-1f1a60220404

Please let me know if you can help or if there's any other information you need. Thank you!

Crash? My Windows 10 tablet pro pop-up keyboard stops working for Hulu & YouTube so far. That's the main ones I'm on for that device. It won't keep popping up for me. Is there a way to be sure that Firefox messages always get to my main email? I want to be sure to get a notification, once someone can reply.

I apparently deleted cookies and site data because I can't login into 2 different sites. I use Win 7 Is there a fix?

edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have desktop Firefox for Windows.

Since I upgraded my Mac Air to Firefox crashes on every site needing password since Mac upgrade to Ventura 13.3.1 entura 13.3.1 Firefox crashes every time on any site needing a password. I have got latest Firefox. I have uninstalled and re-installed. No change. Any ideas please?!

/edit: moved thread from Firefox for iOS (for iPhone./iPad) to Firefox section as Ventura is macOS and not the mobile iOS.

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on a M1 MacBook Air. It was happening before Ventura as well. Fairly recent issue.

Hi there!

I recently installed Firefox on a macOS Catalina and it's not working for any site. Every time I try to access any website I get the same error. I even tried to navigate in the Mozilla site to download a newer version of the browser and got the same error (see attached screenshot).

Thank you for helping me with this!

/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

I bought a new system with latest OS Big Sur, I'm using Firefox v49.1 (required version) for my official purpose. So I installed this version in my Mac and it works smoothly, suddenly it quits and showing crash alert. I reinstalled again and again, but it's not worked. I fed up with this issue. Please guide me to solve this. Previously I was using Mac with High Sierra OS. That time I haven't face this issue ever.

I brought a new system with latest OS Big Sur, I'm using Firefox v49.1 (required version) for my official purpose. So I installed this version in my Mac and it works smoothly, suddenly it quits and showing crash alert. I reinstalled again and again, but it's not worked. I fed up with this issue. Please guide me to solve this. Previously I was using Mac with High Sierra OS. That time I haven't face this issue ever.

Get back to me fast please.

I discovered a little shield next to the URL, and read up on how sometimes the tracker blocker makes sites no longer work, I imagine you are getting a lot of calls like this? So I turned it off, did a refresh, no change, did a restart, no change, turned the computer, Macbook Pro OS Monterey 12.1, off for 20 minutes. no change. I'm furious, and having a hard time dealing with this.

The error message says: ''''The media could not be loaded, either because the server or network failed or because the format is not supported.'''' Except it's worked fine for a week now. Until this morning. Any more ideas how I can get this to work? I realize you all are volunteers, but jeepers, there must be a way to get help sooner than maybe look back occasionally see if a volunteer has seen this. I'll try a different browser.

Hello: I found on a help page the info for submitting crash reports, but tonight's crash wasn't listed as a crash. I was just browsing and my screen went blank. When it returned, my tabs came back but they all have to be reset. e.g., I have to log back in to by Twitter, Facebook, and all other password protected accounts. This happens frequently and it is very annoying. I'm reporting this hoping that the problem can be fixed.

Sincerely,

When trying to open the Firefox icon on my computer I was told cant I open the application “Firefox” "because it may be damaged or incomplete." SOMEHOW HAVE NOW GOT AN ICON MARKED FIREFOX 2 AND MANY OF MY IMPORTANT BOOKMARKS HAVE DISAPPEARED

/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox (desktop) section as by "computer" you are running macOS.

It will not open certain sites I have used for years. I get the above reference. What is wrong. I think Firefox on my android phone opens the site but on my computer sites are blocked.

My Mac: macOS Monterey 12.5.1 Firefox: 105.0.1 Since I updated my system Firefox has trouble loading and closing some pages, especially my BOA and ATT.net email accounts. Any thoughts on why this is happening and what to do about it? It's especially concerning with the sites I go to to pay bills.

ATT.net I can sign in OK but then I get a page that says redirecting and it never loads. When I use Chrome, I'm not having a problem. All my bookmarks are set in Firefox so I'd rather not have to change them all over to Chrome. I can sign into my BOA account with no problem. When I sign out of BOA I get a window with a spinning dial that says signing out please wait but it never stops, leaving me wondering if it's exposed.

Thanks, Marnie McNamara

edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

I use Yahoo for my mail. Every time I close my computer (sleeping mode) , I have to sign up again for my Yahoo account. It was not like that before I updated Firefox. I have anothe Macbook air that was not updated and do nit have this issue. How can you help me fixing this?

Thank you

I clicked on a link in facebook, it brought up this popup alert (phishing) Says that 5 virus have been detected. I was able to force quit firefox, reboot, uninstall and reinstall firefox (newer version) but it still brings up the alert and freezes my browsers. Is there a way to remedy? Save info that was there? or is the only solution to stop using firefox. I ran Malware Bytes on my iMac as well and it did not detect issues.