Firefox Support Forum

Every time I enter a new password at https://secure.newegg.com/identity/signin, I click on Save but the browser does not save it! When I try to log in, Firefox always inserts the previous password that was saved. I have Reset the password twice on the website and have mentioned it to Newegg at least twice now and so far, I have not been able to resolve this problem.

This only occurs with the Newegg website. Why is this?

This is occurring on a computer running Windows 10 Pro version 22H2, Build 19045.3693

I request that this be resolved soon.

Thanks,

Wayne Carpenter

I have recently (today) installed a device (Mini Wireless USB adapter) on my desktop computer. I am now connected to my ISP modem wirelessly. I have been using Firefox as my browser for many years (ten?) and have not had a problem until today. When I attempt to go to a web site I get a notice that says: "Unable to find the proxy server. Firefox is configured to use a proxy server that can't be found. Check the proxy settings to sure they are correct. Check to make sure your computer has a working network connection. If your computer or network is protected by firewall or proxy make sure that Firefox is permitted to access the web."

I am able to get to any web site I choose when using another browser. I am also receiving my emails, and able to send emails. So I know the computer has a working network connection. When I have visited the Mozilla support site (having to use another browser) I see advice that shows opening the Settings page and getting to the Proxy settings. When I open my "Settings" page from the menu on the Firefox home page upper banner I do not see any option to get the Proxy settings. How do I access the Proxy settings page? Or how do I access the Firewall settings? Don't forget, I cannot open any web page from Firefox.

Microsoft crashed and rebooted my computer. I restarted Firefox and can't access anything in the hamburger menu. Nothing happens when you hover over it, right click it. It's a dead stack of lines.

I manually navigated to Mozilla support and that works. Google search window works. I am signed in and see my name at the top. No menu; can't get any of my history.

Hi, Moz://a Support Team

I hope you're doing well,

I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue?

Any guidance or assistance you can provide would be greatly appreciated.

Thank you for your help.

Best regards, Karlie

My regular profile has deleted all saved history, tabs, bookmarks, etc. This happened before and seems related to having private browings open. and to an update in progress or recent.

Opend a private window. Then noticed regular FF wasn't opened. I opened the usual profile and all saved info is gone. Also, my stuff to be synced is way out of date so can't restore from there (I always had sync up to date). My "backup" can't be opened to restore.

Where do I find yesrterday's info? How do I restore my session, bookmarks, etc?

Last time, I tried to follow directions I found soemwhere but the instruction werent clear at all and had to restore from a disk image.

Why is there stsill the private window deleting regular window?

Hi, I've set in my settings to use the unified search+url bar, Also I've set Google as my search engine, but when I type a search request Firefox searchs by default an URL, leading to an error every time, I don't know what to change and Ive tried different settings with no change

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message while trying to use YouTube, while other times the site loads but says that I am offline and no internet connection. I have done all of the fixes that they say to use online and nothing seems to work. YouTube will occasionally work but none of the thumbnails will show up. Then there are other site that work fine.

I use firefox as my browser(I like it the best) I have edge on my computer because I upgraded to windows 10. I really dislike microsoft edge. I recently downloaded a couple of pdf's , in the settings it says that firefox opens the pdf. then I click on the pdf and when it opens it has a button that wants me to put edge as the default reader and so I go to the settings on firefox and it says that firefox is the reader tat opens the pdf but their is no way to make firefox my default pdf. it is really frustrating, as I said I really do not like the edge browser. Is there any way that this is fixed? thank you for your help!

sincerely terry barney

Need to clear all previous activity [history, cache, etc.]. I create websites. Do NOT save history. Option turned off. When I bring up a changed website, I see the previous version or the one before that half the time. Rebooting PC does not clear it. Am tired of playing browser roulette, trying to find a browser which will A. Show the latest version. [which is being displayed on other people's devices] B. Perform the desired action as designed by the product creator [which works on other servers and devices, and even sometimes on my device using another browser] I am not skilled at seeing physically thru other people's eyes, only imaginatively. My partner is 200 miles away in another state. We don't always see the same, even when the display is identical. Am starting to create 2 versions of sites, a .org and a .com and explaining to people WHY. I think the "don't save" does not work. It merely turns off creating an index of the viewed material and leaves the viewed material in cache. And re-displays the initial data eveytime, no matter how many updates. Thank you.

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access.

Hello, a couple of years ago I signed up for Pocket Premium so that I could make use of the full-text feature, but I found that full-text search didn't work, which meant that Premium useless for my purposes. This was acknowledged by Pocket Support, and my subscription payment was refunded.

Before I try again it would be interesting to know whether the full-text search has been fixed and now works properly as advertised at https://support.mozilla.org/en-US/kb/pocket-premium-full-text-search

Thank you.

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

Firefox updates and downloads carry the bing "virus" I got rid of bing by refreshing Firefox Go to add or remove programs, find Firefox in the list Highlight and right click which brings up the uninstall option When you click uninstall, Firefox gives you the option to refresh Refresh, and you're back to Google

On Windows 10

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

This issue started with a (frustrating) set of steps following a page which wasn't displayed (https://www.ziggogo.tv/) - the screen remained black. Refresh solved it but the reinstalled plugins didn't show an icon and did not work at all. I de-installed Firefox, installed some old version from an update, installed all plugins and then updated to the latest version. Now finally everything seems to work- except that the 2nd and next windows show at a quarter of the size compared to the first whchi show correctly. I've tried everything I could think of with xulstore.json in the correct ..\AppData\Roaming\Mozilla\Firefox\Profiles\ subdirectory but nothing helps. I deleted it (which requires you to re-check that you want a menu bar),when I though for a moment it worked, made it read only (which means Firefox makes a .tmp version of it), manually changed the content (e.g. to "main-window":{"screenX":"4","screenY":"4","width":"3840","height":"2048","sizemode":"maximized"}}} matching my 4K monitor but nothing helps. And no, Ctrl click the Close button doesn't help either.

I suspect that it is a (maybe reintroduced) bug in a later build. I don't update often and I haven't seen this issue before.

Anything I can do which I haven't tried?

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Firefox updated today (11/30/23) to version 120. All of the shortcut icons on my start tab disappeared. I've tried to re-enter but they are not accepted. Please help!! I depended on these shortcuts for my work.

Ms. Raydell Barr Macon, GA