Firefox Support Forum

I can log into mozilla and edge browser on this pc. I can log into mozilla on Android app. I CANNOT LOG INTO MOZILLA ON THE MOZILLA BROWSER ON PC.

I have changed my password multiple times and had to use 2 backup codes all to install google authentification app on my phone. I cannot do this from my edge browser. I also have tried multiple times to install the vpn but that hasn't been successful either.

Mozilla needs a video tutorial on how to do this successfully especially when you don't have a QR code. Im just glad that i saved my backup codes.

I have a new laptop. I want to load up my account but because my password is wrong, I can't. What can I do? When I try to change my password, I'm told it's the wrong password.

I want to use my 'esmail.hematdoost@gmail.com' instead of current 'hematdoostemail@gmail.com' on my firefox account, but it says that this account has already been confirmed by another user and it has a data breach, apparently on linkedin. I do not understand. both emails belong to me but I cannot use it as secondary email on my firefox!?

I have a problem with Firefox not maintaining granted permissions which forces having to re-grant them, re-authorize/signin etc each time (several times a day). The problem exist on several sites (I think they're related, please correct me if not). eg google workspace suite; I'm using gmail in browser, with Calendar, Drive, Voice, and other elements. Having logged in to gmail (which always forces 2fa even though I check "remember this device"), using the other functions of workspace should be authorized, but if I go to say a folder in Drive, or try to create a Calendar event from an email, a new tab opens and I'm forced to sign-in again (with 2fa). All the google addresses I use are in the "allowed" section of Firefox settings, their cookies saved as exceptions for filtering and saved on exit, and allowed in cross-site filtering. I can't think of anything else to do that would prevent having to sign-in all the time. Similarly with other secure sites such as financial institutions, despite having them bookmarked, cookies allowed, checking "remember this site" etc, every instance has to be re-authorized, re-signed in with 2Fa etc. I only ever use the same laptop and smart phone so it doesn't make sense that neither of these devices are ever recognized. I even get email notifications "detected a new signin on an unknown device" etc. and this happens across sessions, before hibernation or shutdown. How do I get premissions to persist?

Hello,

I'm trying to change some of my old passwords and I want to use the 'generate password' feature in Firefox. However, this is only available on sign up pages and NOT within the about:logins page within Firefox. Is there a way where I could generate passwords from within the about:logins page? Or at least anywhere in Firefox that doesn't involve finding a sign up page to generate a password?

Thanks in advance!

When I select in Settings>Privacy & Security>History, that a history should never be saved and close the Settings tab, the next time I go to Settings, the option is replaced by the setting, that saves a history according to customisation and there's a check mark to always use the Private Mode. Apparently Firefox doesn't keep or save the setting. I learned from https://support.mozilla.org/de/kb/privater-modus that saving a history according to customisation with the option to always use the Private Mode enabled, is the same as never saving a history, nevertheless it should be possible to keep the setting (as the setting exists). How can I solve the problem?

I want to report that spyware named FindItPro which I, foolishly, downloaded. Well, it's a virus, right? But no antivirus can delete it completely. It comes back and you can't find the source. So, there should be some problem in your browser that allows it to live.

I'll send you a website where I got it. [link to suspected malware removed] BE CAREFUL. Virus will be downloaded along with Opera browser or something. I'll send this report also to some antivirus company. Yes, I was foolish, but I hope you will fix it.

Hello, After the last update (September 2023), I've been having issues with in-game ads being blocked, even with exceptions added and Advanced Tracking options turned off.

I got them to work for a couple of days, but now they're being blocked again. I've cleared cache & cookies, restarted Firefox, reset permissions, all have not helped.

Please advise!

I'm using Windows 10 on an HP PC screenshot of website permissions included

One version says go "Tools > Options > Content" - but my Tools mention has no options found

Other version says to " Enable JavaScript on Mozilla Firefox

   1. On the web browser, click the Firefox menu and select Options.
   2. In Options window, select the Content tab.
   3. Mark the Enable JavaScript checkbox.
   4. In Options window, click on the OK button to close it.
   5. Click on the Reload current page button on the web browser to refresh the page.

Again, not found

I am in IOS Firefox, 118.0

我原来有一个mozilla账户，于 ⁨8/27/2022⁩注册，邮箱是934101587@qq.com,我9/30/2023想在firefox android登录这个账户，用934101587@qq.com，但是却注册了一个新的账户，无法登录我原来的账户，我现在的诉求是，恢复我原来的旧帐户，不需要新账户

"I used to have a Mozilla account, registered on August 27, 2022, with the email address 934101587@qq.com. On September 30, 2023, I tried to log in to this account on Firefox Android using 934101587@qq.com, but inadvertently created a new account. I am unable to access my original account. My current request is to recover my old account; I do not need the new account."

Hello!

I chose to switch to firefox recently so I haven't figured out how to fix this. Every time I turn my computer on and open my browser and try to log into youtube, I have to log in again. I can save my password for the site but it behaves every time as if it's my first time logging in. This hasn't happened in other browsers so im unsure if it's possibly google account settings. That's why it was my first assumption it was with firefox. so far other logins work fine for me. Thank you!

A few days ago, Firefox updated itself. Suddenly, every link opens a new tab that says "Anti-phishing Protection is scanning your link..." and the original tab opens a window that says "Anti-phishing Protection - You are attempting to open an insecure link. Are you sure you want to proceed?"

I cannot find anywhere to turn this off or fix this ridiculous situation?

I'm trying to set an exception to popup blocking. When I enter the URL of the website in question and click Allow, the URL ought to appear in the list of exceptions; instead nothing happens. This is a relatively new installation, and I haven't tried to enter an exception before; therefore the list is (and remains) empty.

I'm using Firefox 117.0.1 (64 bit) under Windows 11.

Hi there, i got different firefox issues displaying websites. my configuration: firefox 117.0 (64bit) cleaned 5 minutes ago addons deinstalled (all) kaspersky firewall deactivated fresh start on different sites an ad guard site pops up telling me protection for children when relaoding F5 site it tells certificate is not safe after reloading whit shift+f5 it tells site is not reachable

if i open the same website on chrome on the same laptop everything works fine. there are days when these errors do not occur. on other days it is simply impossible to surf the net. i do not have installed ad blockers or even adguard. but adguard website shows up. we got an avm fritzbox 7590ax to access fibre 500mbit. it seems firefox is not able to interact with something. maybe provider netcologne?

i treid everything to get these website going but nothing worked. and it is only firefox. chrome works. opera too. edge okay.... :-)

any suggestion where to start find out where this adguard websites comes from? any idea why firefox got so many security issues with just normal websites?

best regards wally