Firefox Community Forum

I am having the same problem as this fixed one, a year later: https://support.mozilla.org/en-US/questions/1468647 As soon as I try to connect to an account via Google, or go to Gmail/Docs/Drive/Classroom, I'm always taken to a “Clear cache and delete cookies” page. So I followed the instructions on the page, deleted all my data and saved cookies from Firefox and even tried to reinstall Firefox completely, but nothing changed, I'm always redirected to this page. Logging in when in incognito mode works fine though.

Firefox version 144.0.2 MacOS Ventura 13.0 Language: French (FR)

Hi,

I am on a Mac OS 15.6.1 -- 24GB of RAM. I have noticed multiple page hangs -- request to stop with AWS web console. To the point, that I have gone back to Chrome where I do NOT have these hangs. So, I suspect something has changed, but it makes the FF browser unusable. Something you should look at at. Happy to help if I can, but my time is limited.

Best, Harold

Hello, Having some issues with two websites that don't load correctly. Can you help me with this ? It has been going on for a while withe my car brand website configuration page so I have to use Safari for that, but today it happened with my bank website. Please see the car website screen shots attached. Thanks Joseph

I use Firefox and I like Firefox and I appreciate what you do there & at Mozilla. But one thing really irks me!

On the homepage, the icons for the various sites I frequently visit are displayed. They change from time to time, depending on how often I sign into my favorite sites.

But I get the sense this system is being manipulated in a way that doesn't serve the interest of your customers/users. Besides my email account, there is one site I go to more often than any other: the Genealogy website "Myheritage.com." Yes as often as I visit this website, its icon is never added to the display of my frequently used sites.

For some years I frequented the site Ancestry.com. But I stopped using them because Myheritage is better for my purposes (exploring Eastern Europe genealogy). Ancestry was removed from my most frequent list, but Myheritage has never been added.

This is fishy. What is going on? Paul Schneider

When I go to (seemingly) any Elsevier site, the browser tab immediately closes with no error or explanation. An example is this site:

https://www.sciencedirect.com/science/article/pii/0167508784900164

I have firefox running on my mac desktop, macbook and iphone. Starting yesterday the firefox password manager has stopped working on my desktop - it won't make any suggestions for passwords on web pages. I've been reduced to going to about:prefererences, manage passwords and manually searching for my password. It still works on my macbook and iphone. Any suggestions as to how to debug this?

I've blocked access to nearby devices without knowing that this would affect my local network websites. Now the option to change this on the settings simply does not appear for me. What can I do?

(If any relevance, I'm on Macos 12 Monterey) 'Installation and updates' seemed the nearest topic due to the 'update' part of it, since this seems to only have been happening since this version, or I have simply not noticed due to not having needed to know. But if you look at my two screenshots, you will see the issue. There simply is no About Firefox on my firefox. Neither directly listed on the menu, nor as part of the 'help' sub menu.

Is there, for the sake of learning, a simple fix, so that I donlt have to uninstall/re-install? or an 'about config' type fix? Screenshot 1 shows the menu Screenshot 2 shows help sub-menu As you can see, absolutely no About Firefox

And, only potential issue may be, as you'll see from the share data upload is that I've a lot of tabs open, as I've got a lot to get through toniught, and tomorrow. So, maybe, t=though doubtfully, it is because it isn't handling the tabs and this caused a menu entry to be missing? Surely not likely.

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Just updated to 144.0.2 (aarch64) on my MacMB Pro running Sequoia 15.7.1 with no other changes and now I can't play any YouTube videos, whether embedded in a website or YT directly. Get eithger a black screen or white, such as below. What arcane setting do I have to mess with now to get this back to normal? (OK in Safari.)

Hello,

After recent macOS updates, it appears that Firefox would get stuck when trying to access passkeys stored in macOS's passwords or keychain apps. I run into this issue with both the following two combinations of Firefox versions and macOS

144.0.2 on macOS 26.0 Tahoe

140.4.0esr (aarch64) on macOS 15.7 Sequoia

Any insight is appreciated!

OK, I am a heavy user of tab groups in Firefox (glad to get off Chrome once this was available). Unfortunately, Bookmark All Tabs only saves the open tabs in my Firefox window. It Does Not save anything inside a tab group that isn't opened - AND it doesn't save any of the tab group structure - ex. the group, what is inside it, etc.

IS there some way to properly save all the tab information (groups and tabs inside those groups) in Firefox? There is in Chrome by the way. IF there isn't, has someone out there produced an extension to do this??

Seems like a big oversight in the intro of tab groups if there is really no way to do this...

I do the Bookmark All Tabs for backup and have needed it many times in my Chrome past usage.

Thanks in advance

When I close a tab that had a video playing, the picture-in-picture box will stay there after I close the tab. The picture is just a white box. The controls are there, but when I click on any button, nothing happens. I can only move the box around and resize it. It usually happens when I close the tab while the video is playing, but sometimes it happens when I close the tab and the video is paused. It happens on videos that were in a picture-in-picture box and videos that weren't. I go into setting and disable picture-in-picture which will stop new picture-in-picture boxes, but won't get rid of the white box. The only way to get rid of the white box is to close FireFox completely and then reopen it.

Docusign does not work through Firefox anymore. However , it does work with other browsers. I have emptied my Cache and deleted and reinstalled Firefox with no luck. Any suggestions?

i previously set up profiles using about:profiles, but with the new profiles feature i don't see any of them showing up. i haven't found any articles that allow me to convert the files from about:profiles to use the new one.

i am not logged in to firefox on the others either.

is there a way to link the profile files on my computer to save my bookmarks and history? i don't know if there will be continued support for these files and want to make sure my bookmarks are saved for all of them. i would prefer to stay logged out of the other profiles.

Attached images include screenshots of the empty profiles (one from clicking the profiles from dropdown, one from clicking "manage profiles", and one with blacked out personal data from going to about:profiles).

Hello,

I recently installed a new add-on in Firefox — the one that allows you to create different profiles with individual names and colors in the browser.

After the installation and a subsequent restart of my MacBook Pro, my previously open session windows were not automatically restored when starting Firefox as usual. Instead, a message appeared asking whether I wanted to “restore all session windows.” I clicked “Yes,” but none of my previous windows opened.

Since then, my saved passwords and bookmarks also seem to have disappeared. I suspect that my previous profile may have been overwritten or that a new profile was created.

Could you please let me know if and how I can restore my previous sessions, bookmarks, and passwords? Is there perhaps a way to access my data through a backup or via the sessionstore.jsonlz4 file or an older Firefox profile?

Thank you very much in advance for your assistance.

Kind regards, Diamant Adler

Hello, I reinstalled Firefox and am unable to recover my bookmarks and other data. Before the re-installation, I manually backed up my data, but when I try to restore from the backup, it does not work. All my bookmarks and previous data are still missing. How can I fix this and recover my information?